Active Roles at Cell C

Job Description

• At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers.
• In line with our dedication to customer-centricity, we are seeking a Senior UX (User Experience) and UI (User Interface) Designer to join our dynamic team of #Unstoppables.

Purpose of the Job:

• Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.
• We are seeking a talented and experienced Senior UX/UI Designer to join our dynamic team. The Senior UX/UI Designer is accountable for designing and optimising end-to-end customer experiences across digital and assisted channels, ensuring seamless, intuitive, and commercially effective interactions that drive conversion, customer satisfaction, and cost efficiency.
• The role is transformational in nature and will lead the acceleration required for service design to become a leading competence within Cell C.

Main Responsibilities:

Experience and Journey Design

• Lead the design and optimisation of end-to-end customer journeys e.g. onboarding, upgrades, self-service, payment
• Translate business requirements into user flows, wireframes, and interaction models
• Simplify complex processes e.g. Interception of Communications Act registration (RICA), sim swap, credit vetting, plan selection, provisioning
• Conceptualise and enhance customer experience across the full digital lifecycle, with focus on conversion and attribution
• Enable personalized, omnichannel experiences across web, app, WhatsApp, USSD, and assisted channels

Interface Design and Design Systems

• Lead the UI design process from concept to development hand-off
• Own, maintain, and evolve the digital design system in Figma across all touchpoints
• Act as design authority and quality gatekeeper for component creation, updates, deprecation, consistency, and quality assurance across all outputs
• Design high-quality, responsive interfaces for complex products and pricing structures
• Ensure design-to-development alignment, acting as primary interface into development teams for components and template rollout

Research, Testing and Continuous Optimisation

• Drive and support user research and testing (e.g. usability testing, focus groups, surveys)
• Translate product vision into validated design solutions through prototyping and iterative testing
• Analyze user behaviour using tools such as Google Analytics 4 and heat-mapping platforms
• Identify and resolve UX/UI issues and friction points across digital platforms
• Optimise conversion funnels, content, and journeys across owned channels

Delivery, Operations and Performance

• Manage end-to-end design delivery, ensuring timeous execution across internal teams and agency partners
• Oversee website and mobile platform design operations, including campaign content implementation, functional component design, and conversion tracking alignment
• Work closely with development teams to ensure on-brand execution, accurate implementation, and performance scalability
• Produce high-quality outputs including journey flows, prototypes, storyboards, and visual designs

Leadership, Collaboration and Domain Influence

• Provide design leadership and mentorship to designers and cross-functional team members
• Act as final design approval authority to ensure consistency and quality across all digital touchpoints
• Collaborate with marketing, brand, commercial, and product teams to shape roadmaps based on UX insights
• Facilitate design workshops and stakeholder alignment sessions
• Stay informed on industry trends and competitor benchmarks to maintain a competitive edge
• Provide thought leadership across the organisation, driving digital experience excellence and commercial outcomes

Minimum Qualification

• Bachelor's Degree or Diploma (NQF Level 6–7) in one of the following:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX Design
• Multimedia or Digital Design
• Graphic Design
• A postgraduate qualification in UX, Design Thinking, or a related field is advantageous

Experience

• 6–10+ years of experience in UX/UI or Product Design at a lead level
• Strong portfolio demonstrating end-to-end journey design and high-quality UI execution
• Proven experience managing design systems at scale
• Proficiency in Figma, Adobe Creative Suite, and modern design tooling
• Experience with workflow systems such as Jira, ClickUP and Monday.com is an advantage
• Strong understanding of digital analytics, conversion optimisation, and omnichannel ecosystems
• Experience in complex, regulated industries (telecommunications, banking, e-commerce) preferred

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Job Description

• At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers.
• In line with our dedication to customer-centricity, we are seeking an Intermediate UX (User Experience) and UI (User Interface) Designer to join our dynamic team of #Unstoppables

Purpose of the Job:

• Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.
• We are seeking a talented and motivated UX/UI Designer to join our dynamic team. The UX/UI Designer is responsible for supporting and delivering customer experience design across digital and assisted channels, ensuring seamless, intuitive, and commercially effective interactions that drive conversion, customer satisfaction, and cost efficiency.
• The role contributes to the design and optimisation of customer experiences and supports the growth of service design capability within Cell C.

Main Responsibilities:
Experience and Journey Design

• Lead the design and optimisation of end-to-end customer journeys e.g. onboarding, upgrades, self-service, payment
• Translate business requirements into user flows, wireframes, and interaction models
• Simplify complex processes e.g. Interception of Communications Act registration (RICA), sim swap, credit vetting, plan selection, provisioning
• Conceptualise and enhance customer experience across the full digital lifecycle, with focus on conversion and attribution
• Enable personalized, omnichannel experiences across web, app, WhatsApp, USSD, and assisted channels

Interface Design and Design Systems

• Execute the UI design process from concept to development hand-off
• Contribute to and maintain the digital design system in Figma across all touchpoints
• Ensure adherence to design standards and guidelines for component consistency and quality across all outputs
• Design high-quality, responsive interfaces for complex products and pricing structures
• Support design-to-development alignment, collaborating with development teams on components and template rollout

Research, Testing and Continuous Optimisation

• Conduct and support user research and usability testing (e.g. focus groups, surveys, usability sessions)
• Translate product vision into validated design solutions through prototyping and iterative testing
• Analyze user behaviour using tools such as Google Analytics 4 and heat-mapping platforms
• Identify and resolve UX/UI issues and friction points across digital platforms
• Optimise conversion funnels, content, and journeys across owned channels

Delivery, Operations and Performance

• Support and deliver design outputs across projects, ensuring timeous execution across internal teams and agency partners
• Contribute to website and mobile platform design operations, including campaign content implementation, functional component design, and conversion tracking alignment
• Work closely with development teams to ensure on-brand execution, accurate implementation, and performance scalability
• Produce high-quality outputs including journey flows, prototypes, storyboards, and visual designs

Collaboration and Team Contribution

• Collaborate with cross-functional teams including marketing, brand, commercial, and product to support experience design
• Participate actively in design reviews, critique sessions, and stakeholder workshops
• Contribute to design improvements and team knowledge sharing
• Stay informed on industry trends and competitor benchmarks to contribute to a competitive design approach
• Support a consistent, high-quality design standard across all digital touchpoints

Minimum Qualification

• Bachelor's Degree or Diploma (NQF Level 6–7) in one of the following:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX Design
• Multimedia or Digital Design
• Graphic Design

Experience

• 3–5 years of experience in UX/UI or Product Design
• Strong portfolio demonstrating end-to-end journey design and high-quality UI execution
• Experience working within design systems at scale
• Proficiency in Figma, Adobe Creative Suite, and modern design tooling
• Good understanding of digital customer journeys, channels, and conversion optimisation principles
• Experience in complex, regulated industries (telecommunications, banking, e-commerce) preferred