Job Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To implement and embed the Compliance Intelligence Continuous Monitoring and Assurance capability by leveraging newer technologies, data analytics, AI, RPA, and automated control testing to deliver proactive, intelligence‑led compliance assurance across Group and market entities in both the telecommunications and financial services businesses, strengthening operational, regulatory compliance assurance, and control effectiveness.

Your responsibilities will include:

• Operationalize data-driven continuous compliance monitoring through analytics, automated scripts, and control automation to test the full population of data across priority regulatory and financial services risk domains.
• Provide inputs into the requirements gathering, design, and validation of control logic and associated scripting requirements for Compliance Intelligence Continuous Monitoring and Assurance controls, in collaboration with Markets and VOIS India, as the technical delivery partner for control scripting and implementation.
• Actively partner with Markets to interpret Compliance Intelligence, Continuous Monitoring, and Assurance outputs, support root‑cause analysis, agree on pragmatic and risk‑based remediation actions, and track the timely closure of the exceptions to drive sustainable improvements in the local control environment.
• Ensure the continuous embedment and effective operation of the Compliance Intelligence Continuous Monitoring and Assurance across Group and Markets, coordinating with Technology, Cyber, and other stakeholders to ensure platform compliance, effective control deployment, and ongoing adherence to cross‑border data processing approvals granted by Group, Markets, and in‑country Regulators where required.
• Provide regular executive and ad hoc reporting on Compliance Intelligence Continuous Monitoring and Assurance coverage, outcomes, and remediation progress, ensuring alignment with internal frameworks and enabling effective oversight and assurance.

The ideal candidate for this role will have:

• Relevant Commercial, Risk, Compliance, Accounting, Data degree.
• Higher relevant degrees will be an advantageous.
• Higher relevant specialist qualifications in e.g. data analytics or AI will be an advantage.
• Sound knowledge of internal control,  compliance assurance, and control assurance principles.
• Sound understanding of compliance and risk management principles.

Desired experience:

• Minimum 5 years’ experience in compliance, operational risk, internal control, audit, or assurance roles.
• Experience working with data analytics, automated controls, or continuous monitoring solutions in a regulated environment.
• Exposure to telecommunications, financial services environment will be advantageous.
• Exposure to the COSO Framework will be advantageous.

Core competencies, knowledge, and experience:

• Strong experience in compliance assurance, operational risk management, internal control and business processes and controls, with practical exposure to data analytics or automated monitoring.
• Ability to analyse, interpret and translate operational, regulatory, compliance, and governance requirements into automated, testable controls, including maintaining ongoing adherence to approvals granted for cross‑border data processing by Group, Markets, and in‑country Regulators where required.
• Proven capability to manage complex, cross‑functional initiatives involving technology, data, and multiple stakeholders across Group and markets.
• High levels of judgement, accountability, and execution discipline, with the ability to operate independently in a fast‑paced, regulated environment.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 June 2026. 

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Role Purpose/Business Unit:

• The Chief Technology Officer (CTO) is responsible for defining and executing the company’s technology vision, managed services portfolio, and technical delivery strategy.
• The CTO ensures that the organization’s ICT solutions and services architecture enable clients to achieve simplified, secure, and high-performing IT environments across hybrid infrastructure, networking, connectivity, and IT/back-office services.
• The role bridges strategy, innovation, architecture, and service delivery, positioning the company as a trusted managed services and systems integration partner.

Your responsibilities will include:

Technology Strategy & Vision    

• Define and own the company’s technology strategy aligned to business growth and market positioning.
• Develop the managed services and solutions roadmap across:
• Hybrid infrastructure
• Networking & connectivity
• Cloud & platforms
• Security
• IT & back-office services
• Identify emerging technologies and translate them into service offerings.
• Establish technology standards, architectures, and reference designs.

Managed Services Portfolio Ownership    

• Design, evolve, and govern the end-to-end managed services portfolio.
• Ensure offerings are scalable, repeatable, and commercially viable.
• Drive service innovation and differentiation.
• Standardize service catalogues, SLAs, and lifecycle frameworks.
• Ensure alignment between sales, presales, and delivery capabilities.

Technical Delivery & Architecture Governance    

• Provide executive oversight of solution architecture and complex engagements.
• Establish architecture governance and design authority.
• Ensure delivery quality, consistency, and technical excellence.
• Resolve high-risk or escalated technical issues.
• Ensure solutions meet security, resilience, and compliance requirements.

Pre-Sales & Client Engagement    

• Act as executive technical authority in strategic bids and major deals.
• Support sales teams in solution positioning and credibility.
• Engage C-level client stakeholders on transformation and architecture.
• Translate client business needs into managed service strategies.
• Strengthen vendor and partner technology relationships.

Innovation & Market Positioning    

• Monitor ICT market trends and competitor offerings.
• Lead development of new service lines and capabilities.
• Drive cloud, automation, and platform-based service evolution.
• Position the company as a thought leader in managed services.
• Represent the company in industry forums and strategic partnerships.

Technology Operations & Capability Development    

• Build and lead high-performing technical teams.
• Define technical skills strategy and capability roadmap.
• Drive automation, tooling, and platform maturity.
• Improve service efficiency, margins, and scalability.
• Foster engineering culture and continuous improvement

Governance, Risk & Compliance    

• Ensure adherence to security and regulatory standards.
• Govern technology risk across client environments.
• Establish architecture and service governance frameworks.
• Support ISO / compliance / audit requirements where relevant.
• Ensure best-practice ICT and service management alignment (e.g., ITIL).

Commercial & Financial Aspects    

• Drive profitability of managed services and technology portfolios.
• Improve gross margin through standardisation, automation, and delivery optimisation.
• Support pricing governance and commercial risk management.
• Align technology investment decisions to ROI and strategic growth objectives.
• Partner with Finance and Sales on revenue growth and margin expansion initiatives.

Strategic Customer Engagement    

• Build trusted advisor relationships with key enterprise customers.
• Support strategic account growth and customer retention.
• Identify customer technology trends to shape future offerings.
• Participate in executive customer governance forums.

Strategic Partner & OEM Management    

• Develop executive relationships with strategic OEM and technology partners.
• Drive joint go-to-market initiatives and innovation programs.
• Maximise partner accreditation, incentives, and commercial opportunities.

Executive Leadership    

• Contribute to corporate strategy, business planning, and executive decision-making.
• Support Board and Executive Committee technology and transformation discussions.
• Provide strategic insight on market, technology, and operational risks.

Cybersecurity & Resilience    

• Ensure the organisation maintains robust cybersecurity, resilience, and business continuity capabilities.
• Oversee technology risk management across internal and customer environments.

The ideal candidate for this role will have

• 10–15+ years in ICT / managed services / systems integration.
• Senior leadership experience in technical or services organizations.
• Proven experience in managed services or large ICT environments.
• Strong background in hybrid infrastructure, networking, or cloud.
• Experience shaping services portfolios or solution architectures.
• Track record supporting complex enterprise deals.
• Experience leading multi-disciplinary technical teams.

Technical/Professional Competencies

• Technical Domain Expertise
• Hybrid infrastructure (on-prem, cloud, virtualization)
• Networking & connectivity architectures
• Cloud platforms and migration strategies
• Managed services frameworks and tooling
• Security and resilience architecture
• IT service management (ITIL or equivalent)
• Automation / orchestration platforms
• Strategic technology vision
• Commercial and services mindset
• Executive stakeholder influence
• Architectural thinking
• Innovation leadership
• Technical credibility
• Change and transformation leadership

Closing date for Applications: 05 June 2026

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Role Purpose/Business Unit:

• To interact with customers to gather technical requirements, architect customer IT Infrastructure and compile solution proposal documentation in the Cloud and Hosting Services space as part of the Sales process.

Your responsibilities will include:

• Perform role of interface between customer, commercial and technical entities by translating between business requirements and technical specifications.
• Provide a solution focused consultancy service to clients e.g. property developers, SMEs, business partners and retail customers. This will be in support of sales and presales colleagues, which will entail the analysing of complex customer requirements
• Provide high level assistance and support prior to solution implementation, during solution implementation and post solution implementation.
• Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners.
• Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers.
• Identify opportunities within client environments for solutions or new product development.
• Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents.
• Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development.
• Regularly meet with the internal parties; e.g. Products and Engineering teams; as well as external parties; e.g. suppliers and partners; in order to understand internal and external roadmaps, technology strategies and product strategies.
• Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers.

The ideal candidate for this role will have:

• 3 year Degree in IT or Engineering related field (essential).
• 5-10 Years relevant experience in IT or Engineering (essential) 
• In-depth knowledge of various technology architecture domains and convergence (preferred).
• Industry certification e.g. Cisco (CCDP /CCNP / CCIE), CISSP or similar (preferred)
• Practical experience in deploying LAN / WAN & Unified Communications solutions is advantageous

Core competencies, knowledge and experience:

• Knowledge of converged solutions, Vodacom Business Product portfolio an technical design, Vodacom Consumer fixed offering and technical design, Infrastructure design and development e.g. Software, Infrastructure and Platform services and unified communications.  
• Cross Domain Technology Architecture knowledge coupled with implementation experience including a combination

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 June 2026. 

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Role Purpose/Business Unit:

• The Executive Head of Service Delivery will lead and manage the end-to-end customer service and operational delivery of FTTH services within the Fixed, Enablement and Wholesale Business Unit.
• This role ensures seamless scheduling, installation, provisioning, and activation of Fibre-to-the-Home services. Acting as the link between Fibre Network Operators (FNOs), internal operational teams, and end customers, the role ensures a smooth, customer-centric experience from initial engagement through to final connection.
• The incumbent will manage executive-level escalations from the Group CEO, Managing Director, Directors, and Business Executives, ensuring swift resolution, root cause analysis, and sustained service improvement.
• In addition, the person will provide support for warehouse deliveries and fallout management 
• The role requires strong leadership, operational excellence, stakeholder management expertise, and deep understanding of fibre deployment and service delivery ecosystems.

Your responsibilities will include:

Strategic Planning

• Develop and manage the Service Delivery Portfolio aligned to the Company Strategy and customer experience targets.
• Define and maintain a multi-year service delivery roadmap focused on scalability, efficiency, and quality.
• Cross-Functional Leadership: Lead and manage service delivery teams across scheduling, provisioning, activation, and post-installation support.  Collaborate closely with both internal and external stakeholders (e.g. Call Centre, ECLO, Technology, Warehouse, FNO’s, etc)

Performance & Operational Governance

• Monitor and analyse service delivery performance metrics.
• Ensure adherence to SLAs, KPIs, and quality standards.
• Implement corrective actions to address service failures and fallout trends.
• Drive ongoing - continuous operational optimisation.

Stakeholder Engagement

• Build and maintain strong relationships with Fibre Network Operators (FNO’s) , regulatory bodies, legal teams, and internal and external stakeholders, etc (as required)
• Executive Escalation Management
• Resolve high-level FTTH escalations with urgency and precision. (within defined SLAs)
• Conduct root cause analysis and implement preventative measures.
• Provide detailed reporting and resolution tracking.

Customer Experience & Continuous Improvement

• Initiate and lead strategic projects aimed at improving the end-end FTTH customer journey.
• Implement structured feedback loops to improve service quality and reduce repeat failures and escalations
• Drive reduction in fallout, failed installations, and delayed activations.

People Leadership & Talent Development

• Lead, mentor, and develop a diverse team of internal staff (permanent and contractors).
• Build a unified high-performance culture through collaboration, skills development, and collaborative goal setting.
• Establish clearly defined performance frameworks and succession planning.

Operational Delivery & Efficiency

• Ensure smooth execution of FTTH service delivery across order capture, provisioning, installation, and activation.
• Proactively manage fallout queues and service exceptions to maintain service continuity
• Optimise workflows across CRM, OSS/BSS, and provisioning systems.
• Manage OPEX and CAPEX budgets, resource planning, and vendor relationships.

Reporting & Regulatory Compliance

• Produce weekly reports on Service Requests (SRs) and Query Manager (QM) trends
• Produce weekly and monthly service delivery performance reports.
• Provide regulatory support and detailed investigations where required.
• Ensure compliance with telecommunications and service delivery standards. (ICASA, NCC)

Systems Optimisation & Defect Management

• Identify and escalate system defects across CRM, OSS/BSS, and provisioning platforms.
• Improve warehouse and logistics visibility within service delivery processes.  Recommend and drive automation and integration enhancements.

The ideal candidate for this role will have:

• Relevant 3-year bachelor’s degree in engineering, Information Technology, or Business Management.
• Postgraduate qualification (MBA or equivalent) advantageous.
• Professional certifications in Project Management (PMP/Prince2) or Service Management (ITIL) preferred.
• Strong knowledge of fibre optic technology and telecoms service delivery frameworks.

Experience Required

• Minimum 10 years’ experience in telecommunications or ICT.
• At least 5 years in a senior leadership role within fixed-line or fibre operations.
• Proven track record in FTTH service delivery operations.
• Strong experience in customer service management and operational management and governance.
• At least 2 years call centre management experience
• Experience managing cross-functional stakeholders and vendor ecosystems.
• Demonstrated ability to drive process optimisation and service transformation.

Knowledge Requirements

• Telecoms & FTTH Infrastructure
• In-depth understanding of fibre optic technology and FTTH deployment models.
• Knowledge of network architecture and access technologies.
• Understanding of provisioning, installation, and maintenance processes.
• Experience operating within CRM, OSS/BSS, and provisioning system environments.
• Experience and knowledge of call centre and service operations environments.
• Strong understanding of the evolving FTTH market landscape and customer demand dynamics.

Core Competencies:

• People and Customer focus
• Leadership & People Management
• Ability to inspire and develop high-performing teams.
• Strong decision-making and conflict resolution capability.
• Builds a culture of accountability and continuous improvement.
• Deep commitment to customer satisfaction and retention.
• Ability to translate insights into service improvements.
• Balances operational efficiency with customer experience excellence.
• Expertise in designing and managing end-to-end service delivery processes.
• Strong KPI, SLA, and governance discipline.
• Proven ability to streamline workflows and reduce operational costs.

Strategic Thinking and Stakeholder management

• Aligns service delivery execution with organisational growth objectives.
• Long-term planning capability for FTTH scalability.
• Strong commercial acumen and budget oversight.
• Effective collaboration across engineering, commercial, wholesale, and vendor partners.
• Skilled in executive escalation management.
• Strong communication and negotiation capability.

Change & Innovation

• Leads operational transformation initiatives.
• Drives automation and digital enablement.
• Promotes innovation within service delivery ecosystems.

Closing date for Applications: 05 June 2026

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Role Purpose:

• The Senior Specialist: Technology Governance plays a crucial role in ensuring that technology operations, processes, and controls are reliable, compliant, and aligned with the organisation’s strategic objectives.
• This role acts as a bridge between technology, audit, risk, and compliance teams — driving framework adoption, providing independent assurance that technology services are well-governed, risks are managed proactively, and value is delivered consistently to the business.
• In addition, the Senior Specialist: Technology Governance will play a pivotal role in aligning technology investments, vendor relationships, and portfolio performance with strategic objectives.

Your responsibilities will include:

Governance & Risk Oversight.

• Conduct governance reviews of technology services, programmes, and vendors
• Apply established governance frameworks (COBIT, ISO 27001, ITIL) to assess control adherence
• Identify and document key technology risks, control gaps, and operational vulnerabilities, and remediation plans.
• Partner with Risk and Compliance teams to define mitigation and remediation plans.
• Work closely with technology leaders, risk owners, and external auditors to align on control effectiveness and audit readiness.
• Promote awareness of governance, risk, and compliance principles across the organisation.
• Continuously review governance frameworks and propose improvements for efficiency and transparenc

Policy & Control Management

• Support the implementation and continuous improvement of IT policies and control frameworks.
• Ensure all technology domains (infrastructure, applications, data, cybersecurity, and vendor management) have effective control coverage.
• Track and report control performance metrics and compliance scores.

Governance Reporting & Insights

• Prepare governance dashboards for executive review.
• Translate complex assurance findings into clear, actionable insights for leadership teams.
• Maintain a transparent pipeline of open audit, risk, and assurance items

Portfolio, Financial & Vendor Governance

• Support and track the delivery of key governance programmes and initiatives.
• Collaborate with Finance to track and maintain transparency on OPEX and CAPEX utilisation, ensuring spending aligns with business value and technology strategy.
• Implement and maintain portfolio dashboards dashboards for visibility across demand, spend, risk, and performance metrics.
• Maintain technology vendor dashboard, and ensure service reviews, tracking KPIs and performance, in place for key technology vendors

The ideal candidate for this role will have:

Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field
• Postgraduate qualification (advantageous but not mandatory)
• COBIT (Foundation / Design & Implementation)
• ITIL (Foundation or higher)
• ISO (27001/ 20000-1) certification

Core Competencies,knowledge and experience:

Key Technical Competencies:

• Analytical & Critical Thinking: Ability to analyse complex governance, risk, and control scenarios and form sound professional judgements.
• Technology Governance Acumen: Strong working knowledge of technology governance frameworks, risk management, and compliance standards.
• Communication & Influence: Ability to engage credibly with senior stakeholders and translate technical assurance concepts into business‑relevant insights.
• Integrity & Independence: Demonstrates objectivity and professional judgement while maintaining effective working relationships.
• Continuous Improvement Mindset: Uses governance as an enabler of operational effectiveness and value delivery.
• Stakeholder Engagement: Collaborative, influential communicator able to operate across complex stakeholder environments.
• Process Discipline: Maintains accuracy and consistency across governance processes

Skills & Knowledge:

• Strong understanding of technology governance, IT risk, and assurance practices
• Working knowledge of IT governance and control frameworks (e.g. COBIT, ITIL, ISO 27001)
• Ability to assess control design and operating effectiveness across technology domains
• Experience in governance reporting, dashboards, and executive‑level insights
• Ability to interpret and analyse portfolio, financial (OPEX/CAPEX), and vendor performance data.
• Strong documentation, reporting, and presentation skills. Self‑driven, accountable, and delivery‑focused.

Experience:

• 7+ years’ experience in one or more of the following areas:
• Technology governance
• IT risk management
• Technology audit or assurance
• Information security or control environments
• Experience operating in large, complex, or regulated organisations (e.g. financial services, fintech, telecoms, payments) preferred
• Demonstrated experience working with multiple stakeholders across Technology, Risk, Compliance, Audit, and Finance
• Experience supporting governance forums, audits, or regulatory reviews is advantageous

Closing date for Applications: 5 June 2026.

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Role Purpose/Business Unit:

• Perform specialised Data Centre upgrade projects, including power, HVAC & fire infrastructure etc., and implementation of data centre digitisation programmes.

Your responsibilities will include:

• Project manage the implementation of Data Centre infrastructure upgrade projects (power, HVAC, fire, security etc.).
• Project manage the execution of new-build data centre construction projects.
• Facilitate and co-ordinate the data centre designs related to power, HVAC and fire systems via externally appointed professionally registered engineers.
• Implementation of data centre infrastructure digitisation programmes e.g. Building Management & Control Systems, Alarming platforms etc.
• Perform the role of Risk Champion for the National Technical Facilities division.

The ideal candidate for this role will have:

• Minimum 3-year university Degree in Electrical engineering.

Core competencies, knowledge, and experience:

• Minimum 5 years’ Project Management experience specifically in the specialised field of Data Centre infrastructure projects (power, HVAC, fire, security etc.).
• Minimum 5 years’ experience specifically in Data Centre infrastructure designs (power, HVAC, fire, security etc.).
• Solid understanding of Building Management Systems (BMS) and alarming platforms.
• Solid understanding of data centre infrastructure and how the related Plant, Machinery and Equipment work e.g. UPSs, rectifiers, generators, CRAC units, chillers etc.
• Physical on-site Project Management experience.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 05 June 2026. 

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Who can apply?

• If you’re completing your undergraduate degree (or equivalent) by the end of 2026, this could be your moment. The journey officially begins on 1 February 2027, and trust us, you’ll want to be part of it!

Why join us?

• We offer global rotation opportunities, giving you the chance to gain international exposure.
• And it doesn’t stop there! At the end of the programme, you’ll step into a career-defining role within the organisation. 

The ideal candidate for this role should demonstrate strong potential in the following areas:

• Purpose Driven
• Learning agility
• Digitally Ready and Future-Fit
• Driven, Accountable & Pro-active
• Strong collaborator
• Critical Thinker & Problem Solver
• Customer Focussed & Business Aware
• Emerging Leadership Potential

Programme Requirements

• Must have less than two years of work experience in a corporate or formal work environment after completing studies.
• South African Citizen by Birth/Naturalisation, or permanent resident. However, citizens of DRC, Kenya, Lesotho, Mozambique, Ethiopia, Egypt and Tanzania are encouraged to apply for consideration in those markets
• Must have obtained a minimum of 65% aggregate for completed or most recent academic results.
• Must have a minimum of a B-degree (B-Com, BSc & B-Tech) qualification (NQF 7).

A 3 year National Diploma (NQF 6) will be considered in the following areas only:

• Electrical / Electronic Engineering
• Computer Software Engineering and
• Information Systems/Information Technology

Applications will close 31 August 202

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area.
• The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience. 

Your responsibilities will include:

• Drive target related growth of sales and revenues within the specified branded channel
• First line escalation from trade partners (customer queries) – ECLO
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel

Distribution and Marketing Management 

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel

Customer Experience Management 

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience 

Operations Excellence and Reporting 

• Manage store operational compliance via  associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores 
• Measure, Analyse and Report on a monthly basis on key activities, findings, learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues, market share and customer experience.
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis 
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU.
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management 

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional  teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.)
• Serve as the first point of contact for escalations assistance for Branded stores

Training Management 

• Ensure adherence of all branded stores  to training requirements and that all training has been completed prior to rendering services
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly.
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team.

Field Management  

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud.
• Drive Red Flag closures via the regional support structure and Head Office teams.
• Adhere to weekly visits and monthly call cycle.

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate.
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions.

The ideal candidate for this role will have:

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 3-5 years relevant experience
• Work experience in the telecommunications industry (Beneficial)
• Drivers Licence EBO (Essential)
• Own vehicle (Essential)

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel  including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making                      
• Multiple stakeholder co-ordination                               
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 June 2026