Role Purpose/Business Unit:
- The Chief Technology Officer (CTO) is responsible for defining and executing the company’s technology vision, managed services portfolio, and technical delivery strategy.
- The CTO ensures that the organization’s ICT solutions and services architecture enable clients to achieve simplified, secure, and high-performing IT environments across hybrid infrastructure, networking, connectivity, and IT/back-office services.
- The role bridges strategy, innovation, architecture, and service delivery, positioning the company as a trusted managed services and systems integration partner.
Your responsibilities will include:
Technology Strategy & Vision
- Define and own the company’s technology strategy aligned to business growth and market positioning.
- Develop the managed services and solutions roadmap across:
- Hybrid infrastructure
- Networking & connectivity
- Cloud & platforms
- Security
- IT & back-office services
- Identify emerging technologies and translate them into service offerings.
- Establish technology standards, architectures, and reference designs.
Managed Services Portfolio Ownership
- Design, evolve, and govern the end-to-end managed services portfolio.
- Ensure offerings are scalable, repeatable, and commercially viable.
- Drive service innovation and differentiation.
- Standardize service catalogues, SLAs, and lifecycle frameworks.
- Ensure alignment between sales, presales, and delivery capabilities.
Technical Delivery & Architecture Governance
- Provide executive oversight of solution architecture and complex engagements.
- Establish architecture governance and design authority.
- Ensure delivery quality, consistency, and technical excellence.
- Resolve high-risk or escalated technical issues.
- Ensure solutions meet security, resilience, and compliance requirements.
Pre-Sales & Client Engagement
- Act as executive technical authority in strategic bids and major deals.
- Support sales teams in solution positioning and credibility.
- Engage C-level client stakeholders on transformation and architecture.
- Translate client business needs into managed service strategies.
- Strengthen vendor and partner technology relationships.
Innovation & Market Positioning
- Monitor ICT market trends and competitor offerings.
- Lead development of new service lines and capabilities.
- Drive cloud, automation, and platform-based service evolution.
- Position the company as a thought leader in managed services.
- Represent the company in industry forums and strategic partnerships.
Technology Operations & Capability Development
- Build and lead high-performing technical teams.
- Define technical skills strategy and capability roadmap.
- Drive automation, tooling, and platform maturity.
- Improve service efficiency, margins, and scalability.
- Foster engineering culture and continuous improvement
Governance, Risk & Compliance
- Ensure adherence to security and regulatory standards.
- Govern technology risk across client environments.
- Establish architecture and service governance frameworks.
- Support ISO / compliance / audit requirements where relevant.
- Ensure best-practice ICT and service management alignment (e.g., ITIL).
Commercial & Financial Aspects
- Drive profitability of managed services and technology portfolios.
- Improve gross margin through standardisation, automation, and delivery optimisation.
- Support pricing governance and commercial risk management.
- Align technology investment decisions to ROI and strategic growth objectives.
- Partner with Finance and Sales on revenue growth and margin expansion initiatives.
Strategic Customer Engagement
- Build trusted advisor relationships with key enterprise customers.
- Support strategic account growth and customer retention.
- Identify customer technology trends to shape future offerings.
- Participate in executive customer governance forums.
Strategic Partner & OEM Management
- Develop executive relationships with strategic OEM and technology partners.
- Drive joint go-to-market initiatives and innovation programs.
- Maximise partner accreditation, incentives, and commercial opportunities.
Executive Leadership
- Contribute to corporate strategy, business planning, and executive decision-making.
- Support Board and Executive Committee technology and transformation discussions.
- Provide strategic insight on market, technology, and operational risks.
Cybersecurity & Resilience
- Ensure the organisation maintains robust cybersecurity, resilience, and business continuity capabilities.
- Oversee technology risk management across internal and customer environments.
The ideal candidate for this role will have
- 10–15+ years in ICT / managed services / systems integration.
- Senior leadership experience in technical or services organizations.
- Proven experience in managed services or large ICT environments.
- Strong background in hybrid infrastructure, networking, or cloud.
- Experience shaping services portfolios or solution architectures.
- Track record supporting complex enterprise deals.
- Experience leading multi-disciplinary technical teams.
Technical/Professional Competencies
- Technical Domain Expertise
- Hybrid infrastructure (on-prem, cloud, virtualization)
- Networking & connectivity architectures
- Cloud platforms and migration strategies
- Managed services frameworks and tooling
- Security and resilience architecture
- IT service management (ITIL or equivalent)
- Automation / orchestration platforms
- Strategic technology vision
- Commercial and services mindset
- Executive stakeholder influence
- Architectural thinking
- Innovation leadership
- Technical credibility
- Change and transformation leadership
Closing date for Applications: 05 June 2026
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