Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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About the Role
- The Branch Administrator is responsible for supporting the operational efficiency of our branch by managing administrative tasks and ensuring smooth communication within the team. This role will focus on using SAP and Pastel software systems to handle financial documentation, reporting, and support day-to-day administrative functions.
Key Responsibilities
- Manage and maintain accurate financial records using SAP and Pastel software.
- Process invoices, purchase orders, and ensure timely payments to suppliers.
- Coordinate administrative support activities to facilitate smooth branch operations.
- Assist in compiling financial reports and data analysis for management reviews.
- Communicate effectively with team members and stakeholders to address administrative inquiries.
- Maintain inventory systems and oversee stock management processes.
- Participate in branch meetings and contribute to strategic planning discussions.
Requirements
- Relevant tertiary qualification in Business Administration, Office Management, or a related field.
- Proven track record in an administrative role, preferably within a branch or corporate environment.
- Demonstrable experience with SAP and Pastel software systems.
- Strong organizational skills with attention to detail and accuracy in managing records.
- Excellent verbal and written communication skills suitable for a diverse workplace.
- Ability to multitask and prioritize effectively in a fast-paced environment.
Preferred Qualifications
- Additional certification in Project Management or Office Administration is advantageous.
- Experience in financial analysis and reporting would be beneficial.
- Previous exposure to HR administrative functions is a plus.
- Familiarity with inventory management processes is desirable.
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About the Role
- We are seeking an Operations Manager with a strong background in risk assessment and management. In this role, you will be responsible for overseeing operational processes while ensuring compliance and effective risk management practices are in place. Your ability to perform under pressure and lead a team effectively will be key to driving performance and achieving strategic goals. MUST BE GRADE A PSIRA REGISTERED.
Key Responsibilities
- Develop and implement operational strategies to improve efficiency and reduce risk across the organization.
- Conduct thorough risk assessments to identify potential issues and develop contingency plans.
- Oversee daily operations and ensure compliance with industry regulations and company standards.
- Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth.
- Collaborate with various departments to enhance workflow and address operational challenges.
- Monitor key performance indicators (KPIs) to evaluate operational effectiveness and implement necessary changes.
- Prepare and present reports on operational performance and risk factors to senior management.
- Manage budgets related to operational activities and make recommendations for cost-saving measures.
Requirements
- Proven track record in operations management with a focus on risk assessment and mitigation strategies.
- Strong leadership skills with experience in team management and development.
- Excellent analytical and problem-solving abilities to identify operational risks and propose solutions.
- Effective communication skills, both verbal and written, to interact with team members and stakeholders.
- Valid driver’s license and access to a reliable vehicle are essential for the role.
- Ability to thrive in a high-pressure environment while maintaining attention to detail and achieving deadlines.
Preferred Qualifications
- A degree in Business Administration, Operations Management, or a related field.
- Professional certifications in risk management or operations management.
- Experience in a similar role within a specific industry, providing relevant insights and best practices.
- Familiarity with performance management systems and process improvement methodologies.
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About the Role
- We are seeking an Operations Manager with a strong background in risk assessment and management. In this role, you will be responsible for overseeing operational processes while ensuring compliance and effective risk management practices are in place. Your ability to perform under pressure and lead a team effectively will be key to driving performance and achieving strategic goals. MUST BE GRADE A PSIRA REGISTERED.
Key Responsibilities
- Develop and implement operational strategies to improve efficiency and reduce risk across the organization.
- Conduct thorough risk assessments to identify potential issues and develop contingency plans.
- Oversee daily operations and ensure compliance with industry regulations and company standards.
- Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth.
- Collaborate with various departments to enhance workflow and address operational challenges.
- Monitor key performance indicators (KPIs) to evaluate operational effectiveness and implement necessary changes.
- Prepare and present reports on operational performance and risk factors to senior management.
- Manage budgets related to operational activities and make recommendations for cost-saving measures.
Requirements
- Proven track record in operations management with a focus on risk assessment and mitigation strategies.
- Strong leadership skills with experience in team management and development.
- Excellent analytical and problem-solving abilities to identify operational risks and propose solutions.
- Effective communication skills, both verbal and written, to interact with team members and stakeholders.
- Valid driver’s license and access to a reliable vehicle are essential for the role.
- Ability to thrive in a high-pressure environment while maintaining attention to detail and achieving deadlines.
Preferred Qualifications
- A degree in Business Administration, Operations Management, or a related field.
- Professional certifications in risk management or operations management.
- Experience in a similar role within a specific industry, providing relevant insights and best practices.
- Familiarity with performance management systems and process improvement methodologies.
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- Job Purpose - the Administrator is responsible for providing accurate, efficient, and professional administrative support to the Payroll and Operations teams. This role ensures that all employee records, scheduling, and payroll-related documentation are correctly maintained and processed in compliance with company policies, procedures, and statutory requirements.
Key Responsibilities
Payroll Administration
- Process and verify employee hours, overtime, leave, and corrections.
- Perform BPSI and daily approvals including duty rosters, overtime templates, in/out lists, and Nimbus updates.
- Ensure accurate completion and submission of time books and daily reports.
- Assist with NBC updates, including leave, sick leave, and bonus payouts.
- Manage payroll-related queries and discrepancies in collaboration with management.
Employee Administration
- Process all employee movements including new hires (OPS), terminations, and transfers.
- Maintain and update employee records, staff lists, and organograms.
- Assist with PSIRA documentation and ensure compliance with registration requirements.
- Process UIF documentation and submissions.
- Handle IOD (Injury on Duty) reporting and ensure all supporting documents are completed and submitted.
Operational Support
- Support scheduling and staff planning across relevant branches.
- Prepare and submit weekly reports to management (e.g., fines, attendance).
- Capture and process manual orders where applicable.
- Share FAMS transfer details with controllers for appropriate action.
- Coordinate and communicate staff-related operational matters effectively.
Procurement and Asset Administration
- Manage stationery, cleaning, and consumable orders for designated branches.
- Assist with Capex requisitions and asset tracking.
Systems Utilized
- NBC
- HR Manage
- E-Services
- Nimbus / TT
- BPSI
Key Competencies
- Strong administrative and organizational skills.
- Exceptional attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to meet deadlines and work under pressure.
- High level of confidentiality and professionalism.
- Proficiency in MS Office (Excel, Word, Outlook).
Qualifications and Experience
- Grade 12 (Matric) essential.
- Certificate or Diploma in Administration, Human Resources, or Payroll (advantageous).
- Minimum of 2–3 years’ experience in an administrative role, preferably within a payroll or operational environment.
- Knowledge of payroll systems, HR processes, and related statutory requirements.
Key Performance Indicators (KPIs)
- Accuracy and timeliness of payroll submissions and reports.
- Compliance with PSIRA, NBC, and UIF requirements.
- Timely completion of approvals, reports, and documentation.
- Efficiency and professionalism in handling queries and requests.
- Up-to-date maintenance of employee records, organograms, and schedules.
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- The above position is vacant at our PE Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Will be expected to train as a future Custodian
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Branch Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
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- A permanent vacancy exists for a Benefits Manager based at the Head Office in Helderkruin.
- The position will report to the Group Executive – Corporate Support. The main purpose of the position is to lead, manage and oversee the Benefit practices and the function thereof.
Experience, Requirements and Qualifications:
- Grade 12/Matric Certificate.
- HR Degree or equivalent 3-year HR Qualification.
- GRP or similar certification will be an advantage.
- 5+ years plus experience in managing, rewards and benefits, Pension/Provident Fund Administration and HR Systems.
- Understanding of EE, BCEA, SDA and SDLA legislation.
- Great Knowledge of Employee Benefits and Benefit Administration and leading a team.
- Strong analytical ability: comfortable with metrics and able to drive others towards data driven decisions.
- Broad knowledge and experience in Employment and Compensation law.
- Experience in Employment Equity legislation and practices.
- MS Excel, MS Word and MS Power Point skills, Advanced Excel skills.
- Strong exposure to systems and reporting.
- Relationship skills across leadership levels within the organisation.
- Adaptable and flexible solution-based thinking.
- No Criminal Record.
- Own reliable transport.
- Willing to travel when required.
- Should reside in the West Rand are or willing to relocate at own cost.
Job Description: (Not totally inclusive)
Employee Benefits:
- Define and implement the vision and strategy for the Group.
- Develop and launch innovative risk and retirement products that meet the evolving needs of our clients where applicable.
- Build and maintain strong relationships with key/different stakeholders (Pension/Provident Fund).
- Active affiliation with appropriate Fund Networks and Organisations.
- Oversee day-to-day operations, ensuring efficiency and effectiveness.
- Oversee the administration of variety of benefits offered by the Group to its employees.
- Analyse market trends and competitive landscape to identify growth opportunities.
- Develop and execute new business initiatives to drive revenue and expand our market share.
- Benchmarking and Survey participation
- Benefits Programme and the policy and procedures thereof.
- Ensuring all programs, policies and procedures comply with current legislation
- Compliance and Governance
- Perform any other related duties as requested by management.
Competencies Required
- Numerical/date accuracy.
- High methodical working methods are required.
- Strong interpersonal and communication skills.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
- Administration
- Team Leadership
- Ability to meet strict deadlines.
- Organizational skills.
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Job Description
- The above position is vacant. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cash Centre experience or similar role
- Treasury experience in balancing is an advantage
- Clear disciplinary record
- Able to work under pressure
- Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):
- Collect bulk cash from and return to vaults
- Treasury balancing
- Float checks
- Daily stock submissions
- Monthly stock orders
- Daily operations meetings
- Daily sorting of fit and unfit notes
- Packing of ATM’s
- Dealing with client queries
- General administration duties
Other Personality Attributes and Core competencies:
- Communication skills
- Customer focus
- Possess numeric skills
- Must be honest and reliable
- Must be assertive
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
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- The above position is vacant at our Parow Branch. The overall purpose of this position is to load, balance, maintain, secure & attend to Client ATMs.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Experience in Custodian work (loading of ATM’s) is an advantage
- Computer literate
- Valid Driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Loading of all ATMS on a daily basis
- Securing and accounting for all cash transactions on a daily basis
- Attend to all technical; faults on the ATM
- Balancing and accurate cash transaction handling
- Ensure all clients assets are secured at all times
- Ensure all key procedures are followed at all times
- Complaint in trans track scanning operations
- Client interactions and assistance
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Possess numeric skills
- Must be assertive
- Must be self- motivated
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Self-development
- Communication skills
- Customer focus
- Team work
- Able to follow instructions accurately
go to method of application »
- The above position is vacant at our Parow Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Energetic, injury free and in good health
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- The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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- The above position is vacant at our Vredendal Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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About the Role
- We’re looking for a motivated and organised Office Administrator based in Durban / Pinetown to join our team. This role is ideal for someone who enjoys keeping things running smoothly, pays attention to detail, and is eager to grow within a supportive environment.
- The position will report to the Branch Manager. The overall purpose of this position is to assist in the administrative, Financial, and managerial responsibilities of the allocated Branch and Ops Managers.
Key Performance Areas: (Not totally inclusive)
- Provide administrative support to management and staff.
- Handle filing, data entry, and general office correspondence.
- Assist with scheduling meetings, travel arrangements, and office coordination.
- Maintain accurate records and documentation.
- Support HR and Finance teams with basic administrative tasks.
- Ensure the office environment remains tidy, professional, and well-organised.
- Ensure weekly, monthly and quarterly reports are timeously done.
- Ensure that all Payroll and Salary related concerns are handled accurately and efficiently.
Qualifications, experience and other competencies
- Grade 12 / Matric (a relevant certificate or diploma will be an advantage).
- Minimum of 4 years of administrative experience preferred.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Strong communication and organisational skills.
- Reliable, responsible, and able to work independently.
- Ability to liaise professionally with personnel at all levels.
- Must be able to work under pressure / overtime as and when required
- Must reside in Durban or surrounding area
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- The above position is vacant at our Worcester Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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- The above position is vacant at our Parow Branch. The overall purpose of this position is to repair the company vehicles when needed.
Minimum Requirements:
- Clear criminal record
- Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
- At least 5 years’ diesel mechanic’s experience
- Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
- Valid drivers’ license (code 10 is advantageous)
- Own transport is advantageous
- Able to work under pressure, unsupervised and multitask
- Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
- Physically fit
Job Specification:
- Rebuild a diesel and petrol engine (various makes of vehicles)
- Servicing of vehicles
- Perform day to day maintenance on vehicles
- Compile paperwork for each vehicle
- Performing basic workshop duties
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Problem solving
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Accuracy
- Quality assurance
- Excellent organisation and planning ability
- Time management and punctuality
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Overall Purpose of the Job:
- The incumbent will provide general management and guidance for the Commercial business in all verticals. The role encompasses responsibility for service delivery, Contract management with Service Level Agreements, relationship management on key clients and the rest of the Commercial customer base.
The incumbent is specifically tasked to achieve:
- Revenue Targets
- Cost Management for the Services Business Unit
- Service Delivery KPI
- Service Level Agreement and Penalties
- In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in managing the Commercial business. The execution of strategy is critical to this role.
Main duties & Responsibilities:
- Achieve targets as per Budget
- Regional and National P&L Responsibility over Business Verticals
- Achieve targeted growth
- Achieving targeted OI contribution
- Implementation of strategy
- Critical role in developing and maintaining strong relationships
- Staff, Training and Building of Strong Teams to support according to Service Level Agreements
- Minimise cost on Travelling and related costs while maintaining Service Level Agreements
- Matrix role-player – in conjunction with all role players
Drives efficiency and effectiveness by managing Commercial Services Team:
- Of technical teams
- Technical Coordinators and administration
- Stock management
- Asset Management where required
- Play an active role in escalated customer complaint resolution
Minimum qualifications and experience:
- University (Degree) – minimum requirement.
- Technical Experience with Security Technology
- 5 years functional + 5 years managerial
- Solid Operational and Team development skills
- Solid Business development experience
- Results oriented with demonstrated performance in keeping and delivering commitments.
- Strong customer focus
- Effective oral and written communicator
- Proven high level comprehension of business processes, business finance
- Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
- Objective, open-minded and an “out-of-the-box” thinker.
Behavioural Competencies and skills required:
- Business acumen
- Interpersonal skills
- Presentation and communication skills
- Negotiation skills
- Managerial courage
- Results driven
Interpersonal Skills:
- Good communication skills
- Verbal and written
- Conflict management
- Strong negotiation skills
- Maintaining effective teams
- Customer focus and focus on continuous improvement
- Empowerment mindset with team members
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Job Description
- We are looking for an experienced and detail orientated Technician to look after high-security installations across our infrastructure projects.
- This role requires full deployment and configuration of Alarm Systems, CCTV surveillance, Access Control and Network connectivity at respective sites.
Key Responsibilities
Install, configure, and commission and maintain electronic security systems, including:
- CCTV (analogue and IP)
- Access control systems
- Alarm and intrusion detection systems
- Intercoms and perimeter protection solutions
- Networking – Strong knowledge of Fibre Infrastructure
- Electric Fence Systems
- Perform routine maintenance and preventative service on installed systems.
- Diagnose and resolve technical issues efficiently and professionally.
- Conduct site assessments and provide technical recommendations.
- Ensure all work complies with industry standards, safety regulations, and company procedures.
- Provide exceptional customer service and maintain strong client relationships.
- Complete job cards, service reports, and administrative tasks accurately and on time.
Minimum Requirements
- Matric / Grade 12
- 5-10 years proven experience in the Electronic Security Systems Industry
- Strong understanding of networking fundamentals
- Valid code 8 Drivers License
- PSIRA registration Grades C
Required Skills and Experience
- Alarm System installation and programming with end-to-end knowledge of installations and maintenance.
- CCTV System installation and configuration of analog and IP-based surveillance systems, including remote viewing set-up.
- Strong understanding and knowledge of router installation, static IP configuration, and port forwarding for remote system access.
- Interpretation of wiring diagrams, floor plans and security systematics.
- Knowledge with UPS systems and structured cabling would be advantageous.
- Diagnosis and troubleshooting skills
- Strong adherence to confidentiality and security protocols.
- Ability to work independently or as part of a team under project timelines.
- Excellent communication and customer service skills.
Method of Application
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