Active Roles at Sun International

Job Purpose

• Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, mini-bars, beverage operations), with specific regard to achieving profitability across F&B outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage.

Key Performance Areas

Delivered F&B Plan Implementation                

• Develop outlet objectives and deliverables in line with Unit F&B strategy
• Facilitate the communication and implementation of F&B deliverables for the outlet
• Conduct risk analyses i.t.o impact on short term profit margins
• Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources 
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the various outlets
• Provides feedback and reports back to management on the performance and challenges within the F&B outlets
• Manage the control of stock and operating equipment as per SOP
• Cash-ups at the end of the shift
• Completes shift reports

Product Enhancement

• Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Provide product rationalisation on a regular basis or as required
• Motivate new product enhancements
• Compile action plans for  the implementation of approved projects
• Measure ROI and performance on a regular basis

F&B Standards & Governance

• Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Encourage a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these 

People Management 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

F&B Cost Controls

• Participate in the preparation of budget forecasts & controls for the outlet
• Consolidate Capex requirements for specific outlets
• Guide and consolidate the completion of Cost of Sales reports including:
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS

Customer Relationship Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

Job Requirements

Education

• 3 year Hotel School Diploma or equivalent National Qualification at a Diploma level 
• Grade 12

Experience

• 5-6 years in the Food and Beverage industry of which at least
• 3 years experience in a Supervisory role within the Food and Beverage environment
• Food and Beverage experience in a Hotel environment would be an advantage 

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Technical / proficiency competencies

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality beverage knowledge – wine, barrister
• Team Planning
• Operational Management
• Product Development
• Stock control
• Intermediate Computer Skills
• Micros / Opera is preferred

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Job Purpose:

• The Departmental Coordinator: Product supports the effective functioning of the department by managing administrative, operational and cross-functional coordination, serving as the central point of contact for internal communication, ensuring the smooth execution of product initiatives and maintaining departmental organisation and documentation.
• Responsibilities include coordinating departmental meetings and calendars, supporting the tracking and reporting of product timelines and deliverables, maintaining accurate documentation, assisting with internal communications, facilitating alignment between teams, onboarding new team members, managing departmental tools and resources and ensuring that operational processes run smoothly, contributing to the overall productivity and success of the product function.

Job Scope:

• Act as the primary point of contact for internal queries to the department
• Manage and maintain departmental calendars, schedule internal and external meetings
• Organise team off-sites, workshops, and training sessions
• Handle travel arrangements and logistics for departmental staff
• Process purchase orders, invoices, and expense reports
• Draft and distribute internal communications, announcements and summaries
• Assist with document preparation such as meeting agendas, minutes and reports
• Monitor progress of departmental projects and provide status updates to managers
• Assist in the coordination of product launches, ensuring that all necessary parties are aligned, and timelines are adhered to
• Track post-launch feedback, including user reviews, analytics, and customer support queries to help identify areas for future product improvement
• Support the roll-out of product updates, ensuring that teams are prepared for new features or changes
• Help ensure deliverables are tracked and aligned with timelines
• Follow up on action items with various teams and individuals
• Organise and maintain department files, documentation and shared drives
• Ensure proper version control and access management for key files
• Update internal systems or databases with departmental metrics or updates
• Schedule and prepare logistics for team meetings, cross-functional reviews, or stakeholder presentations
• Compile meeting notes and distribute action items and follow-up tasks
• Compile data for internal reporting and dashboards (e.g., departmental KPIs, budgets, progress reports)
• Assist with preparing presentation materials for leadership or cross-departmental meetings
• Track departmental budgets, expenditures, and vendor contracts
• Support ordering of tools, stationary, subscriptions, and equipment required by the team
• Assist with onboarding new team members (IT setup, documentation, access)
• Identify opportunities to streamline administrative processes within the department
• Recommend or implement tools or templates to improve coordination and communication
• Ensure adherence to internal protocols and procedures

Job Requirements

Qualifications:

• Diploma in Secretarial studies/Project Management/Business Administration

Experience:

• 3-5 years’ in an administrative, coordination or project support role
• Experience working within a product, technology or operations team preferred
• Exposure to the online gaming, betting, or digital entertainment industry is an advantage
• Demonstrated experience supporting cross-functional teams and managing multiple stakeholders in a fast-paced environment

Behavioural Competencies:

• Organizing and Coordinating Resources
• Collecting Information (Sourcing, checking, documenting)
• Following Procedures
• Problem-Solving
• Assuring Quality
• Initiating Action
• Managing customer and stakeholder relationships
• Responding with urgency

Technical Competencies:

• Communication skills – written and verbal
• IFS (Purchase requisitions)
• Professionalism and Image
• Clerical Administrative functions
• Project Coordination
• MS Office proficiency
• Data management