Available Jobs at Discovery Limited

Job Purpose

• The Technical Support Specialist: Database Administrator is responsible for the administration, configuration, performance, integrity and security of the Bank’s SQL databases that host multiple business applications and systems. This requires interfacing with various IT stakeholders (infrastructure support, production operations, business systems, IT security etc.) in ensuring comprehensive operational support for the database systems.  This role is also focussed on the rapid resolution of incidents as part of the Bank’s 24/7 support capability.

Areas of responsibility may include but are not limited to

• Operational Support
• Be part of a team providing 24/7 database administration support.
• Configures and maintains database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
• Monitors capacity usage of the databases and performs forecasting to proactively provide sufficient resources for the database systems.
• Adheres to the change and release processes for infrastructure and software upgrades ensuring that implementation and testing is done compliantly and methodically. 
• Maintains versions and upgrades to the database software at levels that are supported by the DBMS OEMs and the application software OEMs                  
• Maintains all documentation regarding configuration and procedures for databases, supporting systems software installation and operational support.
• Participates in the technical knowledge review process ensuring that quality content is published for internal and external consumption.       
• Performs root cause analysis, performance tuning, optimisation and other service improvement activities ensuring optimal database performance. Continuously identifies areas for improvement for efficiency      
• Logs and acts on all incidents according to business expectations and escalates all critical statuses and issues as well as provides recommendations                     
• Proactively identifies interconnected problems and develops and models alternative solutions. Also suggests contingency plans to resolve value chain conflicts.
• Programme and Project Support.
• Provides support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments 
• Compliance, Governance, Risk and Control Processes
• Liaises with Change and Release Management in the planning of changes and releases of services in scope.
• Partake and assist in the build and maintenance of the CMDB and ensure that the logical view of services is maintained.
• Other
• Provides input to periodic operational reports according agreed intervals (e.g. daily, weekly and monthly reports).
• Identifies, documents and publishes knowledge for sharing with internal staff. Participate in the technical knowledge review processes and in ensuring the quality of published content.
• Works with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful in what they do.
• Proactively identifies interconnected problems, develop and model alternative solutions as well as contingency plans to resolve value chain conflicts.
• Establishes and maintains effective relationships with IT stakeholders to ensure compliance and establishing a healthy feedback channel.
• Continuously identifies improvement areas that will enhance efficiency.
• Ensures that tickets in the ITSM tool are attended to all times and reflect the correct status.
• Contributes to the Disaster Recovery Planning activities and tests for the databases and systems
• Participates in the design, planning and testing activities for the resilience and recovery of in scope applications and systems in support of business continuity and disaster recovery functions.

Education and Experience

• Relevant Tertiary qualification.
• At least 6 years’ experience in SQL database administration support
• Experience in Oracle database administration would be an advantage.
• ITIL Foundation certification is an added advantage.
• Experience in application or technical support in a corporate environment.
• Previous experience in the banking or financial services industry will be advantageous.

Technical Skills or Knowledge

• Technical support strategies and approaches.
• Technical documentation creation and maintenance.
• Database Management systems.
• Incident Management and Problem Management procedures
   

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Job Purpose

• Responsible for creating software programs and applications through the SAP and ABAP programming codes. Conduct multiple diagnostic tests for newly created and existing applications to ensure adherence to quality standards and requirements. Provides technical resolution to end-users for their system issues and upgrade infrastructure to prevent the reoccurrence of downtimes and system failures.

Areas of responsibility may include but are not limited to

• Assist in testing to validate and provide operating controls to ensure development requirements are satisfied
• In accordance with our Lean organization's commitment to continuous improvement, help improve our processes
• Responsible for analyzing high-level business processes and requirements
• Participate in project quality management tasks, such as peer and quality reviews of specifications, design documents, and code reviews
• Creating various SAP modules and customizing it as per the client's requirements.
• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail to provide the best possible solution.
• Manage and close out related issues for the project for the relevant area of expertise within the SAP solution.
• Consult with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, HANA, Payments Engine and ABAP Connectivity & Integration to ensure a consistent experience to the various users on the client's side.
• Writing the code using ABAP programming language based on the blueprint provided by the clients and performing regular tests on the usability of the code.
• Ensuring that all programs are completed on schedule as per the client's guidelines and allocating appropriate resources to achieve this.
• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle including:
• Technical Systems Specifications
• Data Design
• Component Test Cases
• Unit Test Case Design
• Coding of the component design
• Fully testing the component design / coding – before and after the application development
• Risk and Compliance
• Quality Assurance
• Governance and Service Delivery
• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work in the following skills:
• Object Orientated Programming in SAP
• Data Dictionary
• Business Add INS (BAdIs)
• Business Application Programming Interfaces (BAPIs)
• Business Transaction Events (BTEs)
• Business Data Toolset (BDT)
• Logical Units of Work
• All types of Remote Function Calls (RFCs)
• Develop custom ABAP programs to populate characteristics data on SAP Application
• Developed ABAP programs to update interface systems including performance tuning.
• Peer Reviewer process automation through ABAP related developments.
• Provided estimations for ABAP development objects.
• Experience on Creating Start Routine, End Routine, Field Routine, Routines in DTP Filters Also Customer Exits using ABAP.
• Maintained the ABAP Defect status for every Month as well as maintained the Open/Resolved Defect Dashboard for the team wise.

Education and Experience

Education:

• BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification

Experience:

• 1 to 3 years’ experience in the SAP environment
• Comprehensive technical and professional knowledge of the technical architecture and database structure from at least one SAP Financial Services module
• SAP HANA experience an advantage
   

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Key purpose

• To act as a self-directed practitioner who provides and evaluates the highest standard of evidence-based care to patients within their own home, founded on agreed management care plans and protocols.
• The role will require you to deliver a range of assessments and interventions to patients in their own home to ensure timely treatment and facilitate early discharge and admission avoidance. Skills required for the role includes, cannulation, IV antibiotics, IV fluids, IV medications, urinary catheterisation, palliative care and wound care (a training programme can be offered to establish this skill set).
• The role will also ensure timeous, robust delivery of client onboarding end-to-end. Ensuring effective communication of client needs between key stakeholders to ensure delivery of safe and quality care.

Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:

• Act as an autonomous practitioner and perform holistic and patient centered assessments within the patients’ own home, formulating a shared management plan with the patient.
• Ensure effective and concise communication with medical teams regarding assessments.
• Provide high quality care to patients including the ability to provide interventions such as intravenous therapies, nebulizers, and management of syringe drivers.
• Recognize emergency clinical situations such as anaphylaxis, cardiac and respiratory deterioration, to act appropriately knowing when to seek assistance.
• Liaise with patients, carers, and colleagues to assess the safety of a patient’s home environment, acting quickly to protect patients and staff from potential risk.
• Liaise with the multidisciplinary team to meet the patient’s additional needs (e.g., therapy services, social care teams or acute service.
• Provide effective and concise communication with H@H team members to ensure safe handovers and continuity of care.
• Maintain comprehensive and accurate patient and service records, sharing information as appropriate and in line with POPIA.
• Onboarding of hospital at home patients.
• Setting up and removal of remote monitoring devices and troubleshooting.
• Ensuring all devices are maintained and in good working order.
• Building relationship with device vendor to manage and co-ordinate any device issues.
• To ensure that appropriate, consistent, and realistic information is provided to patients and families. To provide sensitive and complex information to relatives and patients. Provide education to member and family on programme and devices.
• Facilitating medication collection and stat treatments for patients admitted into hospital at home.
• Ability to adapt easily to changing circumstances as the job functions constantly change depending on business requirements.
• Effective decision-making capabilities, identifying clinical risks through the application of clinical knowledge and protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the client’s benefit structure.
• Providing on call and after-hours support to doctors, oversight panel and members admitted.
• Work as part of a team and provide support in the development of team members and the service as a whole.

Competencies

• Strong clinical skills
• Excellent client communication skills
• Must be a strong collaborator, team player and individual contributor.
• Ability to work cohesively in a team environment while balancing multiple priorities.
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
• High level of attention to detail, resilience, enthusiasm, energy and drive.
• Positive, can-do attitude focused on continuous improvement.
• Able to work under pressure and commitment to consistent high-quality delivery.

Experience, qualifications, and mandatory requirements

• Bachelor’s Degree/Diploma in Nursing.
• Must be registered with SANC and practicing.
• 3+ years of experience in the community or emergency (casualty)/urgent care setting as a Registered Nurse.
• Basic knowledge of Microsoft office and are fully computer literate.
• Valid Basic Life Support certification.
• Registered with SANC or HPCSA.
• Fully vaccinated for COVID-19.
• Own transport to use to drive from patient to patient.
• Valid driver’s license.

Advantageous

• Specialty in inserting of IV drip, Wound Care and Pain Management.
• Experience in care provision.
• Experience as a Home-Based Care Nurse.
• Exposure to all therapeutic disciplines.
   

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Key Purpose 

• Dealing with all queries related to Chronics and HIV. 

Areas of responsibility may include but not limited to: 

• Taking calls and dealing with Discovery queries; 
• Dealing with queries from franchises, brokers & the public; 
• Dealing with all queries related to Chronics and HIV 
• Dealing with all queries through to resolution; 
• Admin functions;  
• Policy changes to the product; 
• Working on Discovery Systems; 
• Assisting with escalated queries from brokers and franchises.

Personal Attributes and Skills 

• Self- motivated and pro-active; 
• Team player; 
• Assertiveness and can easily adapt to change; 
• Able to prioritize and work under pressure;  
• Very organized, positive, and service orientated;  
• Professional at all times;  
• Attention to detail; 
• Empathetic; 
• Sensitive

Education and Experience 

Essential:  

• Minimum 50% English, Maths / Maths Literacy or Accounting
• Excellent verbal and written communication skills;  
• Excellent administration skills;  
• MS Office and PC literate;  
• Contact centre consultant skill