Available Jobs at FNB South Africa

Job Description

• To create testing procedures for complete programs within a suite of programs and to create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system.
• To provide input into test plans, writing test cases and conducting testing 
• Hello future Test Analyst.
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. 
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system.
• Grasp and apply new information with ease and identify new areas of learning.
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions.
• Build sound relationships based on trust and openness.
• Engineer and leverage processes and technologies to meet business needs.
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals •

We would love to see applicants who can:

• Identify products for assessment in the software review process.
• Define appropriate tests, including test data.
• Manage test data by documenting results to identify flaws.
• Liaise with the software development team.

Qualifications:

• Have a certificate or Diploma in computer science, information systems, or related fields.
• Are accredited with an ISTQB Certification.
• Have experience in or have a strong desire to move into management.
• Have 2+ years of experience in a similar environment.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like: 

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

go to method of application »

Job Description

• To provide specialist product advice.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
• Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.
   

go to method of application »

Job Description
Hello Future Business Analyst 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can: 

• Must have a fair understanding of the entity relationships within a database and how the various system integrate with each other in an environment
• Use Case skills
• Able to compile process and data flow diagrams and Context diagrams
• Must have creative skills in providing possible solutions to business requirements.
• Analytical thinker with problem solving skills
• Must be able to define user journeys
• Ability to research and define solutions, best fit for industry, customer and aligned to group strategic objectives
• Ability to run with analysis and present thinking to business
• Ability to defend requirements and explain thinking
• Understand how the requirements achieves business objectives tied to return on investment
• Ability to work unattended and meet strict timelines

You will be an ideal candidate if you: 

• Minimum of 3 - 5 years relevant Business Analyst experience required
• Bcom or Industry Related Degree
• Familiar with Agile & Waterfall methodology
• Have the following Business Analysis Competencies:
• Presentation Skills
• Information Gathering
• Self Starter – looks for opportunities
• Team worker
• Some leadership Skills
• Good writing skills
• Conflict management skills

We can be a match if you can:  

• Act as an interface between business, developers and the testers.
• Be empathetic yet diplomatic when dealing with concerns and conflict from the business and or team members. 
• Be able to listen, advise and escalate issues where necessary
• Business analyses, i.e. planning, elicit, document and review
• Analyse projects using best practice.
• Workshop or hold JAD sessions to gather requirements and drive workshops when necessary.
• Ability to make decisions, think on your feet and be proactive
• Provide solutions or recommendations to business when requirements are unclear taking into account what would be best for the business. Be a future thinker not just current solutions.
• Preparation of functional requirements specifications
• Preparation of business solutions specifications
• Enterprise analysis skills i.e. identify opportunities, risks & assumptions.
• Stakeholder Analyses i.e. understand audience and identify them upfront.
• Assess, analyse and optimise end-to end business processes that are signed off by the business by documenting business process requirements through research, interviews or facilitation sessions  also assess current business processes, procedures and business rules in conjunction with business partners, designing new & existing business processes.
• Detailed extraction and documentation of all business rules impacting a project
• Ability to probe and gather information
• Create the relevant analysis documentation i.e. Business Specification and or Functional Specification documentation using change control processes and version controls when required
• Be able to manage your own time when required to prioritise multiple projects
• Provide feedback and guidance to more junior members in team
• Review test cases provided by the Test Analyst
• Manage all Project analysis Documentation and ensure all sign-offs are achieved prior to work beginning on the project
• Add business value
• Take accountability for own projects through to implementation. Be actively involved from start to end of a project lifecycle
• Ability to run some initiatives as the BA and PM where applicable and necessary
   

go to method of application »

Job Description
Hello Future Customer Service Solutions Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• CVM Governance and Process Enhancement: Implement & Map governance processes and drive enhancements to streamline workflows, focusing on automation and effective records management.
• Channel Performance Optimization: Assist with channel tracking and performance metrics to evaluate effectiveness and identify growth opportunities.
• Develop comprehensive waterfall reporting and dashboards that encapsulate team performance models, ensuring clarity in data interpretation.
• Engage in proactive channel planning that incorporates data modeling for personalization, contextual campaigning, and strategies for new customer acquisition and retention.
• Collaborate closely with analytics and business intelligence teams to enhance decision-making capabilities.
• Behavioral Insights and Triggers: Analyze and leverage key triggers and customer behaviors, including digital touchpoints like Google banners and contextual advertisements, to optimize engagement and conversion.
• Customer Journey Improvement: Conduct insights- assist with customer journey mapping to identify white spaces and opportunities for enhancements.
• Facilitate improvements in navigation and offers, enhancing overall customer experience.
• Data Administration and Integrity: Manage campaign priorities, tracking, and reporting models to ensure data integrity and reliability.
• Lead forums and discussions to foster collaboration and innovation within the CVM framework.
• Assist with campaign Testing, analyze and report insights related to campaign effectiveness and customer response.
• Develop and manage internal and external communications, including newsletters and updates that keep stakeholders informed about channel initiatives and campaign outcomes.
• Engage in campaign automation, consulting, and ongoing assistance to ensure alignment with strategic goals.
• Analyze and prioritize campaign efforts on tracking platforms to maximize impact and effectiveness.
• Manage group-level campaigns, including pricing changes and staff initiatives, ensuring cohesive strategies across the organization.

You will be an ideal candidate if you:

Qualifications:

• Bachelor’s degree in Business Process Engineering, Business Management, or a related field.

Experience:

• At least 3 to 5 years work experience
• Proven expertise in records management, process mapping, and reporting.
• Familiarity with tools such as Power BI, SAS, Process mapping, the Microsoft Office Suite, and Excel; is a plus.

Key Skills:

• Proficiency in creating engaging PowerPoint presentations and delivering them effectively.
• Demonstrated resourcefulness and accountability, with the ability to manage work requests and define next steps independently.
• Strong ability to thrive under pressure and meet tight deadlines in a fast-paced environment.
• Excellent written communication skills.
• Strong verbal communication skills, capable of delivering compelling demonstrations that engage and inspire audiences.
   

go to method of application »

Job Description
Welcome to FNB, the home of the #Changeables.

• We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. We are creating a world class lending and credit risk capability, establishing the gold-standard through thought leadership and execution. As part of our credit community, you get to apply your skills to a diverse lending market, adapting and thriving while doing so. We strive to consistently develop better ways to partner with customers through lending, lifting society in doing so.

Are you someone who:

• Is passionate about helping customers finance their dreams.
• Able to analyze, model and solution for business problems by using tools such as SAS, SQL or Python
• Enjoy working in small independent teams
• Has experience in Coding language

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
• A team player – you believe in the power of teams, building and leveraging your networks.
• Emotionally intelligent – you are able to connect with people to build trust.
• Able to plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Opportunities to innovate.
• Flexible working environment
• Focus on health and wellbeing.
• Coaches and mentors to help with your professional development.
• A very generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans

Qualifications and Experience

• Do you have experience in any of the following credit value chain:
• Pricing or profitability modelling of a credit product or portfolio
• Customer Analytics across all transactional products
• Develop Models to predict revenue generation.
• Model monitoring and Forecasting
• Intermediate to advanced coding skills in SQL essential
• Intermediate to advanced skills in SAS and Python would be beneficial.
• Business strategist 
• Business Analytics
• Understanding of the competitor landscape
• Understanding of revenue optimization
• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science

Preferred Qualification: Honours Degree

• Experience: 3 - 5 years' experience in a data science environment

go to method of application »

Job Description

• Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
• Strategically and operationally manage and grow a portfolio of high revenue generating clients
• Hello Future Relationship Manager Client Services,
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB Employee Benefits Kwazulu-Natal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage a portfolio of umbrella fund clients participating in the FNB Umbrella Fund
• Provide input into client servicing strategy
• Ongoing review of fund structure and group risk arrangements
• Monitor onboarding process of new clients
• Monitoring section 14 transfers
• Conduct member presentations
• Responsible for client retention
• Where required, attend management committee meetings, as well as the preparation of agendas and minutes.
• Provide ongoing support to financial advisors on all aspects related to the FNB Umbrella Fund
• Manage and resolve complaints
• Knowledge of changes in legislation impacting the employee benefits environment
• Knowledge of group risk benefit arrangements
• Responsible for annual rate and fee review

You will be an ideal candidate if you have:

• Relevant Bachelor’s Degree NQF Level 7
• Must have the following minimum sub-categories: 1.7 Pension Fund Benefits, 1.1 Long Term insurance Subcategory A, 1.3 Long Term insurance Subcategory B1 and 1.22 Long Term insurance Subcategory B2
• Min 5 years’ experience in Employee Benefits, ideally in a retirement fund consulting role
• FAIS accredited (not acting under supervision)
• CFP an advantage (but not required)
• RE 5
• Person must not be an unrehabilitated insolvent. In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.
   

go to method of application »

Job Description

• Analyse, consolidate and report information to inform pricing strategy and internal client's decision making.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Revenue and Income Growth of New Market and New Business Support
• Interacting with existing and new Product Houses in attaining pricing related data
• Solving any pricing related queries within a turnaround time of 24 hrs
• Deliver an exceptional client experience that exceeds customers' and stakeholders' expectations through proactive and appropriate solutions and communication.
• Testing all monthly exception files against source to ensure the rules are correct.
• Maintenance and data integrity checks of the pricing database and maintaining all new pricing codes on system and ensuring that the Product Schedule is always up to date.
• Assisting Pricing Operations in the smooth running of the annual and ad-hoc pricing process and identifying improvements to the pricing process
• Project managing key projects that affect pricing directly.
• Testing all pricing-related issues on UAT
• Ensuring that the Data Integrity report is always clean and check the extraction files to ensuring the information on the pricing database file is accurate before sending monthly the pricing exception reports to users.
• Manage personal development to increase own skills and competencies.
• Assisting and training of users in using Siebel for pricing
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage, and nurture collaborative relationships across area of specialization.
   

go to method of application »

Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
• Hello Future IT Project Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
• Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process

You will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to be innovative.
• Resources to help you with your professional development.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.

You’ll be an ideal candidate if you meet the following requirements:

• Completed relevant undergrad degree/diploma
• 5+ years IT project management experience
• Extensive knowledge of Agile methodology
• Experience in financial services highly beneficial