Available Jobs at PayJoy

Responsibilities

• Sales deployment and ongoing maintenance, ensuring absolute alignment to PayJoy’s best practice framework
• Achieve compliance with the assigned monthly sales and deployment activation goal in the area under your responsibility, increasing productivity, market share and generating new opportunities not necessarily related to the point of sale.
• Develop the relationship with merchants to keep the account of existing members healthy/stable, responding to requests and solving problems in the conversion to final customer with the PayJoy platform.
• Visit deployment touch points to train sales teams, promote marketing materials, and activate incentive campaigns.
• Generate strategies to increase sales in the assigned area, including market and competition analysis to identify trends and sales opportunities.
• Identify and contact new business partners, ensuring they meet the requirements and activating them once authorized.
• Keep the customer database updated and record all interactions and sales made. Prepare sales reports and performance analysis for management.

Requirements

• Graduate in Business Administration, Marketing or Finance.
• 1-2 years of experience in Customer Service, Software Sales, mobile devices or Field, in the telecommunications industry.
• Strong interpersonal and communication skills to establish effective relationships and train business partner personnel.
• Orientation to results, so proactivity, organization, perseverance and resilience are essential attributes.
• To ensure success, you need to have strong analytical and negotiation skills as you will be in charge of store performance and sales.
• Availability to travel to visit stores, you must have your own car to cover assigned areas.

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Key Responsibilities

• Perform interactions with customers/stores through omnichannel platforms (Voice - email - chat) to resolve queries and technical problems related to the use of the application and the platform for credit evaluation and after-sales service, providing clear and fast responses in real time.
• Record, in a detailed and updated manner, the problems and solutions provided to the stores, to have a clear history that facilitates the monitoring and continuous improvement of the service.
• Identify and propose improvements in internal processes and sales and after-sales support. Implement changes to increase efficiency and quality of service.
• Maintain clear and constant communication with stores, to ensure that they are informed about updates and changes in procedures.
• Store satisfaction: Conduct surveys and collect feedback from stores on the service received.

Qualifications & Requirements

• Technical or university studies in related areas such as Business Administration, Communications or similar.
• Basic knowledge of Microsoft Office tools and Google Suite.
• Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
• Effective communication skills, ability to work in a team and handle difficult situations under pressure.
• Agility in keyboarding, spelling and writing.
• Experience in customer relationship management software (CRM) preferably Zendesk, in financial services or technology is desirable.

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Responsibilities

• Monitor and analyze transactions for potential fraudulent activity.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service and operations teams to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures.
• Stay updated on the latest fraud techniques and industry best practices.
• Assist in training and educating team members on fraud prevention and detection

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
• Strong analytical and problem-solving skills.
• Proficiency in using fraud detection software and tools.
• Excellent communication and interpersonal skills.