Fraud Operations Lead at PayJoy

Responsibilities

• Monitor and analyze transactions for potential fraudulent activity.
• Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
• Develop and implement fraud prevention strategies and procedures.
• Collaborate with the customer service and operations teams to address and mitigate fraud risks.
• Conduct regular fraud risk assessments and provide recommendations for improvement.
• Prepare and present detailed reports on fraud trends and prevention measures.
• Stay updated on the latest fraud techniques and industry best practices.
• Assist in training and educating team members on fraud prevention and detection

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
• Strong analytical and problem-solving skills.
• Proficiency in using fraud detection software and tools.
• Excellent communication and interpersonal skills.