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  • Posted: Nov 11, 2024
    Deadline: Not specified
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  • Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company

     

    Financial Planner Constantia

    What will you do?

    • The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

    What will make you successful in this role?

    Assist in growing the Sanlam Adviser Business

    • Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
    • Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

    Undertake relevant behaviours to attain targets relating to:

    • Revenue generation (Single and recurring premiums)
    • Activity quotas
    • Promote the Sanlam brand
    • Treating customers fairly to be applied to all client engagements
    • Role is aligned to your personal career aspirations

    Networking, prospecting and leads generation

    • Face to face interactions, social or business, to create business opportunities.
    • Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
    • Turning trusted relationships into business relationships.
    • Strengthening existing relationships by increasing the current service.
    • Use existing sources to establish opportunities across Sanlam businesses.
    • Personalised client value propositions.
    • Marketing on social media.
    • Undertake selected client focused activities to generate leads and informal prospecting opportunities.
    • Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
    • Structuring and implementing focused campaigns with new or existing clients in the defined market.
    • Requesting active and ongoing leads and referrals from others.
    • Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

    Client consultations and sales

    • Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
    • Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
    • Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
    • Provide sound personal financial planning advice.
    • Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
    • Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
    • Use relevant processes and system tools to capture analysis information and update records accordingly.
    • Review clientt portfolio annually by undertaking the above steps.

    Client Service

    • Ensure all client interactions are ethical, courteous and professional.
    • Follow-up or refer all existing business queries to be resolved timeously through support.
    • Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
    • Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
    • Initiate long term client relationships and maintain a relational focus.

    Monitor, update and reporting (weekly/monthly)

    Document and present the following activities:

    • Number and profile of contacts, appointments, consultations.
    • Issued business and revenue against targets.
    • Update client details on records.
    • Appropriate workflow and activity monitor system entries.

    Qualification and Experience

    • Grade 12
    • Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.

    go to method of application »

    Client Service Operations - Team Leader

    Job Purpose

    • To assist the Manager with overseeing of daily activities and lead for a specific team’s total operational capabilities and output, to support the business and client service strategy.  To advise and support in the analysis, development, and implementation of best practices across the servicing value chain.

    Key Outcomes

    • The following outcomes will be expected to be achieved by the Team Leader:
    • Assist the Manager with implementing, evaluating, and ensuring that the team’s day-to-day output is in line with the servicing value proposition, and supports the overall business strategy.
    • Drive accountability for the team to perform according to contracted performance areas and to deliver the highest level of service to stakeholders.
    • Ensuring daily control procedures are adhered to, and pro-actively identify and report on operational risks. 
    • Continuously evaluate and report on process improvements to ensure effectiveness, efficiency, and risk management.
    • Mentoring and coaching of team members, including coaching in effective query management and resolution.
    • Identify ways of promoting accuracy and maximising productivity within the team.
    • Ensuring effective communication with internal and external stakeholders.
    • Assisting with the implementation of changes to existing products and processes as well as new products. 
    • Maintaining high levels of teamwork within the Operations team, different departments, and external parties to resolve client queries.
    • Evaluating problems regarding service issues and enquiries to determine their importance and urgency, perform investigations when necessary and respond with an appropriate solution in a timely manner.
    • Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients.
    • Building and maintaining professional relationships with intermediaries as well as other internal and external stakeholders.
    • Having and maintaining a technical understanding of all Glacier offerings and the ability to apply that understanding to daily outputs.
    • Identify training needs and talent within the team and assist with the implementation of effective training and development, both on the job and via external courses if applicable.
    • Seeing to the overall well-being of the team and meeting their needs and expectations where necessary.
    • Assist the Manager with performance reporting and data analysis.
    • Contribution to ad hoc projects aimed at streamlining processes and helping ensure that it is successfully implemented within the wider team.

    Qualifications and Experience

    • Relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma) 
    • A minimum of 5 years' experience, 2 of which in a leadership role, within the LISP industry
    • Leadership training and proven leadership skills 
    • Experience with process improvement methodologies 
    • Strong analytical and problem-solving skills
    • Strong interpersonal and client relationship skills
    • Strong communication skills (both verbal and written)
    • Proven ability to work independently and proactively
    • Excel proficiency at an intermediate level will be to your advantage

    Competencies

    • Client focus
    • Cultivates innovation
    • Collaborates
    • Being resilient
    • Drive results
    • People management 
    • Data analysis and interpretation 
    • Problem solving and decision-making skill
    • Leadership and coaching skill
    • Analytical and conceptual thinking 
    • Strong reasoning skills and an aptitude for problem-solving
    • Ability to plan, schedule and organize in a systematic and effective manner

    Attributes

    • Positive, can-do attitude 
    • Ability to work under pressure/flexibility 
    • Honesty, integrity and respect
    • Ownership and accountability 
    • Ability to co-operate and thrive both within an independent and team environment
    • Self-starter with a growth mind-set 

    go to method of application »

    SAP HCM Service Delivery Lead

    What will you do?

    • As an SAP HCM Service Delivery Lead, you will be responsible to oversee and maintain smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.
    • You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT), a Retail Affluent division and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
    • Your client, Human Resources Shared Services (HRSS) in Group HR, provides a chargeable offering to approximately 35 businesses in Sanlam Group and is responsible for, amongst others, HR and payroll processing, payroll payments and reconciliations, manning the HR service desk, translating business requirements into change requests, and high-level troubleshooting in the centralised HCM system.
    • You will maintain a close client and SAP CoE relationship to effectively support SLA’s and OLA’s between SGT and HRSS.
    • You will lead teams of developers, testers and application security specialists to deliver system and user access change requests for both business as usual and projects where applicable. You may be required to undertake system change requests in your role.
    • You will ensure all periodic system upgrade and maintenance activities are successfully completed.
    • You will oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability and deadlines.
    • You will mentor, support and guide team members towards common goals.

    What will make you successful in this role?

    • Receive, assess and allocate JIRA requests 
    • Ensure periodic client cadences for alignment, prioritisation and escalation activities
    • Ensure adequate resource levelling in response to backlog and incoming JIRA requests
    • Ensure adherence to Release, Incident and SAP Change Management procedures
    • Ensure audit compliance in user access and change management
    • Ensure all SAP HCM legislative changes are addressed
    • Ensure all system upgrades and maintenances activities are planned and successfully delivered
    • Ensure alignment with SAP CoE governance, procedures and principles
    • Act as a support expert to system analysts when designing system changes

    Qualification
    Matric  
     

    • Bachelor’s degree or Diploma, preferably in Computer Science, Information Systems or related 
    • ITIL Certification or similar will be recommended

    Knowledge:

    • Advanced knowledge of SAP service delivery principles
    • Advanced knowledge of planning deliverables i.e. timelines and resources
    • Technical knowledge of SAP Payroll, Time Management, Personnel Administration and Organisational management
    • Technical knowledge of Success Factors Onboarding, Recruiting and Employee Central
    • Technical knowledge of SAP Self Service applications will be advantageous
    • Technical knowledge of Success Factors Talent modules will be advantageous
    • Advanced knowledge of system change management processes preferably using JIRA or similar
    • Understanding Waterfall methodology
    • Understanding Agile methodologies will be advantageous
    • Understanding SAP ABAP will be advantageous

    Skills:

    • Ability to interpret and interrogate written requirements specification documents
    • Ability to prioritise tasks 
    • Ability to deliver in accordance with strict deadlines
    • Ability to negotiate with various stakeholders
    • Ability to maintain delivery momentum
    • Excellent interpersonal and communication (written and verbal) skills
    • Strong analytical skills
    • Strong problem solving
    • Strong written and verbal communication skills

    Experience:

    • At least 8 years in SAP Service delivery and/or SAP HCM Team Lead
    • At least 5 years in technical support of SAP HCM and/or Success Factors
    • Involvement in 2-3 full life SAP HCM cycle projects

    Personal Attributes

    • Organisational savvy - Contributing through others
    • Decision quality - Contributing through others
    • Plans and aligns - Contributing through others
    • Optimises work processes - Contributing through others
    • Drives results - Contributing strategically
    • Customer focus - Contributing strategically

    go to method of application »

    Financial Planner Pretoria Lynnwood

    What will you do?

    • The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

    What will make you successful in this role?

    Assist in growing the Sanlam Adviser Business

    • Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
    • Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

    Undertake relevant behaviours to attain targets relating to:

    • Revenue generation (Single and recurring premiums)
    • Activity quotas
    • Promote the Sanlam brand
    • Treating customers fairly to be applied to all client engagements
    • Role is aligned to your personal career aspirations

    Networking, prospecting and leads generation

    • Face to face interactions, social or business, to create business opportunities.
    • Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
    • Turning trusted relationships into business relationships.
    • Strengthening existing relationships by increasing the current service.
    • Use existing sources to establish opportunities across Sanlam businesses.
    • Personalised client value propositions.
    • Marketing on social media.
    • Undertake selected client focused activities to generate leads and informal prospecting opportunities.
    • Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
    • Structuring and implementing focused campaigns with new or existing clients in the defined market.
    • Requesting active and ongoing leads and referrals from others.
    • Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

    Client consultations and sales

    • Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
    • Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
    • Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
    • Provide sound personal financial planning advice.
    • Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
    • Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
    • Use relevant processes and system tools to capture analysis information and update records accordingly.
    • Review clientt portfolio annually by undertaking the above steps.

    Client Service

    • Ensure all client interactions are ethical, courteous and professional.
    • Follow-up or refer all existing business queries to be resolved timeously through support.
    • Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
    • Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
    • Initiate long term client relationships and maintain a relational focus.

    Monitor, update and reporting (weekly/monthly)

    Document and present the following activities:

    • Number and profile of contacts, appointments, consultations.
    • Issued business and revenue against targets.
    • Update client details on records.
    • Appropriate workflow and activity monitor system entries.

    Qualification and Experience

    • Grade 12
    • Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.

    go to method of application »

    Branch Consultant/ Financial Advisor - Jabulani

    What will you do?

    To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

    • Providing sound financial advice and a high level of client service in a Branch context.
    • Creating opportunities for client optimisation and cross selling of value-added products

    What will make you successful in this role?

    Sales Delivery:

    • Gain and maintain an in-depth understanding of SRM product ranges.
    • Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
    • Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
    • Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
    • Conduct due diligence on clients to identify and flag risks.
    • Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

    In-branch Client Service and Client Retention:

    • Responsible for servicing and managing all client profiles to ensure clients remain on the books.
    • Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
    • Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
    • Manage persistency of client payments in favour of both the branch and the client.
    • Gain insight into client risk profiles to proactively identify where support will be required.
    • Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
    • Responsible for in-branch servicing in line with client experience standards:
    • Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
    • Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

    Quality, Compliance and Continuous Development:

    • Remain up to date with and continuously adhere to compliance and quality standards.
    • Keep up to date with own registration, product knowledge and maintenance of own CPD points.
    • Identify risks and flag potentially fraudulent activities.
    • Keep and store relevant records of advice.
    • Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

    Monthly Planning and Reporting:

    • Responsible for reporting on activities daily, through using relevant technology platforms.
    • Collate data on activities to deliver on weekly and monthly reporting deadlines.
    • Perform any ad-hoc requirements as requested by the Retail Branch Manager

    Qualification and Experience:

    • 1-year experience in a sales or marketing capacity
    • Experience within insurance branches an advantage
    • Matric (Grade 12)
    • RE5 advantageous
    • FAIS Compliant (Wealth Management) as per DOFA requirements.
    • Class of Business training (to be completed within 12-months of employment

    go to method of application »

    Branch Consultant/ Financial Advisor - Tembisa

    PURPOSE OF THE ROLE

    • To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
    • Providing sound financial advice and a high level of client service in a Branch context.
    • Creating opportunities for client optimisation and cross selling of value-added services.

    KEY RESPONSIBILITIES
    Sales delivery

    • Gain and maintain an in-depth understanding of SRM product ranges.
    • Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
    • Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
    • Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
    • Conduct due diligence on clients to identify and flag risks.
    • Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.
    • In-branch client service and client retention
    • Responsible for servicing and managing all client profiles to ensure clients remain on the books.
    • Send payment reminders, conduct follow-ups, and remain in contact to address potentialqueries or to provide support.
    • Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
    • Manage persistency of client payments in favour of both the branch and the client.
    • Gain insight into client risk profiles to proactively identify where support will be required.
    • Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
    • Responsible for in-branch servicing in line with client experience standards:
    • Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
    • Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework.
    • Follow up on the status and continuously provide feedback to the client.
    • Quality, compliance and continuous development
    • Remain up to date with and continuously adhere to compliance and quality standards.
    • Keep up to date with own registration, product knowledge and maintenance of own CPD points.
    • Identify risks and flag potentially fraudulent activities.
    • Keep and store relevant records of advice.
    • Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making
    • Monthly planning and reporting
    • Responsible for reporting on activities daily, through using relevant technology platforms.
    • Collate data on activities to deliver on weekly and monthly reporting deadlines.
    • Perform any ad-hoc requirements as requested by the Retail Branch Manager.

    KNOWLEDGE AND SKILLS
    Knowledge:

    • Client service.
    • Sales and cross-selling tactics and strategies (client optimisation).
    • Knowledge on the Insurance landscape including regulatory requirements and guidelines for selling and
    • providing advice would be ideal.
    • Knowledge on insurance products would be advantageous.

    Experience:

    • One year experience in a sales or marketing capacity
    • Experience within insurance branches an advantage

    SKILLS & COMPETENCIES

    • Persistently focused on achieving targets
    • Analysing information
    • Technologically orientated
    • Selling and influencing skills
    • Critical thinking skills
    • Strong communicator (verbally and in writing)
    • Strong customer service orientation
    • Organising skills
    • Adaptable and open to learning

    QUALIFICATIONS

    • Matric (Grade 12)
    • RE5 a must.
    • FAIS Compliant (Wealth Management) as per DOFA requirements.
    • Class of Business training (to be completed within 12-months of employment)

    go to method of application »

    Financial Advisor - Qwa Qwa

    What will you do?

    • The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

    What will make you successful in this role?

    Assist in growing the Sanlam Adviser Business

    • Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
    • Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

    Undertake relevant behaviours to attain targets relating to:

    • Revenue generation (Single and recurring premiums)
    • Activity quotas
    • Promote the Sanlam brand
    • Treating customers fairly to be applied to all client engagements
    • Role is aligned to your personal career aspirations

    Networking, prospecting and leads generation

    • Face to face interactions, social or business, to create business opportunities.
    • Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
    • Turning trusted relationships into business relationships.
    • Strengthening existing relationships by increasing the current service.
    • Use existing sources to establish opportunities across Sanlam businesses.
    • Personalised client value propositions.
    • Marketing on social media.
    • Undertake selected client focused activities to generate leads and informal prospecting opportunities.
    • Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
    • Structuring and implementing focused campaigns with new or existing clients in the defined market.
    • Requesting active and ongoing leads and referrals from others.
    • Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

    Client consultations and sales

    • Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
    • Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
    • Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
    • Provide sound personal financial planning advice.
    • Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
    • Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
    • Use relevant processes and system tools to capture analysis information and update records accordingly.
    • Review clientt portfolio annually by undertaking the above steps.

    Client Service

    • Ensure all client interactions are ethical, courteous and professional.
    • Follow-up or refer all existing business queries to be resolved timeously through support.
    • Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
    • Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
    • Initiate long term client relationships and maintain a relational focus.

    Monitor, update and reporting (weekly/monthly)

    Document and present the following activities:

    • Number and profile of contacts, appointments, consultations.
    • Issued business and revenue against targets.
    • Update client details on records.
    • Appropriate workflow and activity monitor system entries.

    Qualification and Experience

    • Grade 12
    • Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.

    go to method of application »

    Branch Consultant/ Financial Advisor - Mafikeng

    PURPOSE OF THE ROLE

    • To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
    • Providing sound financial advice and a high level of client service in a Branch context.
    • Creating opportunities for client optimisation and cross selling of value-added services.

    KEY RESPONSIBILITIES
    Sales delivery

    • Gain and maintain an in-depth understanding of SRM product ranges.
    • Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
    • Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
    • Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
    • Conduct due diligence on clients to identify and flag risks.
    • Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.
    • In-branch client service and client retention
    • Responsible for servicing and managing all client profiles to ensure clients remain on the books.
    • Send payment reminders, conduct follow-ups, and remain in contact to address potentialqueries or to provide support.
    • Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
    • Manage persistency of client payments in favour of both the branch and the client.
    • Gain insight into client risk profiles to proactively identify where support will be required.
    • Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
    • Responsible for in-branch servicing in line with client experience standards:
    • Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
    • Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework.
    • Follow up on the status and continuously provide feedback to the client.
    • Quality, compliance and continuous development
    • Remain up to date with and continuously adhere to compliance and quality standards.
    • Keep up to date with own registration, product knowledge and maintenance of own CPD points.
    • Identify risks and flag potentially fraudulent activities.
    • Keep and store relevant records of advice.
    • Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making
    • Monthly planning and reporting
    • Responsible for reporting on activities daily, through using relevant technology platforms.
    • Collate data on activities to deliver on weekly and monthly reporting deadlines.
    • Perform any ad-hoc requirements as requested by the Retail Branch Manager.

    KNOWLEDGE AND SKILLS
    Knowledge:

    • Client service.
    • Sales and cross-selling tactics and strategies (client optimisation).
    • Knowledge on the Insurance landscape including regulatory requirements and guidelines for selling and
    • providing advice would be ideal.
    • Knowledge on insurance products would be advantageous.

    Experience:

    • One year experience in a sales or marketing capacity
    • Experience within insurance branches an advantage

    SKILLS & COMPETENCIES

    • Persistently focused on achieving targets
    • Analysing information
    • Technologically orientated
    • Selling and influencing skills
    • Critical thinking skills
    • Strong communicator (verbally and in writing)
    • Strong customer service orientation
    • Organising skills
    • Adaptable and open to learning

    QUALIFICATIONS

    • Matric (Grade 12)
    • RE5 a must.
    • FAIS Compliant (Wealth Management) as per DOFA requirements.
    • Class of Business training (to be completed within 12-months of employment)

    go to method of application »

    Broker Consultant: RA SanlamConnect Intermediaries Cape Region (Bellville) (PG 9/10)

    What will you do?
    This role will report to the Business Manager

    • Your primary focus will be to work with brokers being the interface between themselves and Sanlam to reach business objectives in a dynamic, innovative and high performance business.This is a third party marketing role and the Broker Consultant markets and promotes Sanlam products to Brokers. The Broker Consultant seeks to build a trusting and partnering relationship that seeks to build new business opportunities; supports and up-skill Brokers with relevant information, tools and technologies that will enable them in their practice.   

    What will make you successful in this role?
    Output/Core Tasks:
    Your success will come from:

    • Promoting and marketing the company products
    • Building strong relationships with brokers
    • Providing efficient service
    • Meeting and exceeding your targets
    • Supporting brokers in their practices and assist them to grow their businesses.

    What’s in it for you?

    • Unique remuneration structure that will see you well rewarded for your success
    • Get to manage your own income
    • Work with visionaries in the industry who value entrepreneurship and creativity
    • Represent one of the top well-respected South African companies
    • Be invested in and grow your talents

    Qualification & experience 

    • Completed Business/Commerce/Marketing degree
    • Preferably Post graduate diploma in Financial Planning/RFP3/Wealth Management 3
    • Goal and target motivated
    • Sales and marketing orientation
    • Natural relationship-builder

    Knowledge and skills
    To be successful you will need to demonstrate good experience in:

    • The financial services industry, specifically in life insurance
    • Marketing principles and sales skills in order to meet your targets
    • Experience in third-party marketing
    • Relevant regulatory legislation and compliance knowledge

    Personal qualities 

    • Cultivates innovation 
    • Client centricity 
    • Results driven 
    • Collaboration 
    • Flexibility and adaptability 
    • Decision quality 
    • Action oriented
    • Plans and aligns
    • Business insights 
    • Treating customer fairly

    Method of Application

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