Available Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.

Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Organisational Capability Building

• Provide coaching to team members to develop their skills.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 4 or more years experience using relevant programming languages or technologies (Essential) 
• Previous experience in a financial services environment (Advantageous).

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Application Software Roadmap

• Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 3 or more years experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).

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Job Purpose

• Responsible for the oversight of the key activities of the Compliance function. This entails the leadership and guidance of the compliance team and the organisation as a whole, to ensure statutory compliance with all the regulatory requirements and internal policies, through providing advisory governance and monitoring services.

Responsibilities

Regulatory & Compliance Management

• Help design and implement a compliance program, liaising with the regulator to ensure the program adheres to regulatory and compliance standards. This may also or alternatively involve supervising the activities of a regulatory/compliance team.
• Act as compliance advisor and SME.
• Design and implement a compliance program, liaising
• with the regulator to ensure the program adheres to
• regulatory and compliance standards. 
• Proactively analyse new upcoming regulatory changes to identify risk and opportunities. 
• Drive the development and implementation of the compliance risk management and monitoring plan. Plan ongoing compliance activities and output.

Regulatory Affairs

• Take responsibility for providing specific elements of the regulatory affairs service with guidance from senior colleagues.
• Manage relationships with the various regulators in order to manage associated risk. Reporting on the compliance status of the Group externally to the regulator on a monthly, quarterly and annual basis with the oversight and guidance from the Senior Compliance Manager.
• Implement initiatives that promote a compliance culture and enhances customer outcomes.

Compliance Monitoring

• Plan and manage the delivery of various compliance activities throughout the organisation, ensuring that it addresses identified risk areas,  ensuring that the level of compliance intervention is commensurate with business and compliance risk and that key areas of risk are identified and prioritised. Identify organisation-wide issues, proposing appropriate business process or system improvements. Ensure that relevant Senior Compliance Management is informed of significant issues and the actions being taken to resolve these.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Ensure group compliance with relevant
• legislation through ongoing analysis and reporting. 
• Report on the compliance status of the Group internally to the General Manager, Executive Heads, Group Chiefs and key individuals on a monthly, quarterly and annual basis. Drive the utilisation of the various compliance systems to enhance reporting.

Information and Business Advice

• Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
• Provide compliance advice and solutions to business and compliance monitoring officers proactively and onrequest. 
• Involvement in various organisational projects such as new product development, new business partnerships, new compliance developments and business forums.

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organisation's mission and vision; motivate people to achieve local business goals.

Stakeholder Engagement

• Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Build relationships with various internal and external stakeholders. Keep all stakeholders informed of regulatory requirements, changes and deadlines.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance.  Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Compliance Management System

• Identify, analyse, and evaluate the effectiveness of current policies and business processes that are in scope of the Compliance Management System; contribute to the design of the CMS; provide specialist compliance management oversight to the drafting of new policies and procedures and design of business processes; contribute to the quantification of the costs and business benefits of change.
• Drafting, drawing and vetting of commercial agreements.
• Manage and maintain an effective compliance system.

Policy Development & Implementation

• Help develop procedures for an area of the organisation, and monitor their implementation.
• Drive an awareness of these policies and procedures and ensure training is undertaken throughout the organisation on an ongoing basis.

Contract Requirements

• Identify contract requirements and write specifications for a small portfolio or area of the business for existing contracts and/or new contracts.
• Ensure contracts meet all compliance requirements and
• where required, notifications have been actioned. 
• Identify trends, summarise findings, and give feedback on existing contract requirements, and provide input to ensure compliance in contract processes.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program. Involves working with guidance from senior colleagues.
• Identify measures to create efficiencies for compliance, monitoring and reporting.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); BProc/LLB Degree or other equivalent degree (Essential); Registration as Compliance Officer with the FSCA (Essential); Registration with the Compliance Institute (Advantageous); Diploma in Compliance Management (Advantageous); Admitted Advocate/Attorney (Advantageous)

Experience

• 5 or more years' compliance governance and risk management experience in the Insurance and Financial Industry (Essential). Managerial Experience 1-2 years' experience of planning, managing and organizing resources within short / medium timescales within the overall policy framework (Essential)

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Job Purpose

• Manage and co-ordinate the end to end Recruitment and Staffing services and related activities across various business units across the TIH group.  Lead a team of Talent Advisors in specialised segments.

Responsibilities

Strategic Workforce Planning

• Develop key strategic insights based on external and internal information sources, and develop and analyse complex resourcing scenarios to enable the development of the strategic workforce plan. Use business acumen, recruitment expertise and strategic planning skills to participate in the development of business areas, talent plans and programs in a strategic partner capacity. Provide input on the impact on attraction, selection and onboarding. Support the Head of Talent Acquisition to ensure the TIH group-wide strategy is implemented. Manage all operational activites effectively.

Future Talent Recruitment

• Create multichannel future talent recruitment campaigns to attract large numbers of high-quality candidates. Develop messaging that is tuned to values and aspirations of graduates/school leavers and is consistent with the employer brand and value proposition. Identify relevant career fairs and cost-efficient media, social media, or other channels.

Transformational Change Management

• Manage projects or substantial work-streams within a transformational change program, ensuring integration with related projects. Use structured change management methodologies to build acceptance of change and embed desired culture and behaviors. Use project management skills to ensure the development, deployment and implementation of projects related to the organisations talent acquisition strategy.

Organisational Design

• Provide specialist insights within a multidisciplinary team to evaluate the current state organisation. Develop and evaluate future state organisational design propositions, and clarify the costs and business benefits of change. Assist to plan, develop, implement and evaluate the organisations talent management function. Provide technical advice and knowledge to others within the recruitment and talent discipline.

HR Data Analytics and Insights

• Investigate complex hypotheses, using a wide range of HR data to diagnose underlying causes of key business issues and identify opportunities to enhance employee engagement and/or improve business performance. Share operational analytics and performance metrics on a regular basis to the Human Resource Business Partners and internal business leaders. Partner with the talent analytics team to create reports and share meaningful findings.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team. Explain the relationship to the broader organisation's mission, vision and values. Motivate people to commit to these and to achieve the business goals. Operational management of a team to create and ensure execution of plans and reports the team activities to the required forums.

Performance Management

• Manage and report on team performance. Set appropriate performance objectives for direct reports or team members and hold them accountable for achieving these. Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Ensure all direct reports are engaged and take responsibility for their development and training. Ensure their team is rewarded and remunerated according to performance.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions. Interface and maintain effective working relationships with all stakeholders .

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfill personal potential. Provides leadership and consult to support Business Unit leadership / management on matters of talent attraction, recruitment policy, and strategic implementation in support of achieving corporate objectives and business growth.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant Business related degree / diploma (Advantageous)

Experience

• 5 – 8 years proven experience within leading end to end recruitment, onboarding processes in a medium to large size organisation in a Talent Acquisition Specialist or HRBP role (Essential);
• 2 years + insurance/financial services industry experience (Advantageous). 2-3 years Experience of supervising and directing  people and other resources to achieve specific end results within limited time-frames (Essential)

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Job Purpose

• Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS Regulatory Qualification (Essential); RE 5 (Essential); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous); Class of Business Certification (Essential); STI Qualification (Essential); RE 1 (Advantageous); AIISA/FIISA qualification (Advantageous)