BETSoftware is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BETSoftware a lively and engaging place to be. Our prog...
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Skill Set
- Detailed knowledge of the SLDC and management of software projects.
- Driven to achieve results despite obstacles.
- Good written and verbal communication skills.
- Strong attention to detail.
- Leadership skills.
- Adaptability Skills.
- Time Management Skills
- Decision Making Skills.
Responsibilities
SDLC Management
- Is responsible for each phase of the product or project life cycle, end to end from inception, growth, maturity to decline. Where applicable this includes inception, requirement, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required.
- Aligns development road map with business, clients (internal and external) and technology through collaboration with multiple team members.
- Manages issues with appropriate urgency which includes resolution and communication with stakeholders in conjunction with the support / post deployment process.
- Priorities and plans of backlogs/demand pipelines and product road maps.
- Define, track and measure product Business Benefit Realisation as appropriate to your product development space.
- Maintains sound technical understanding and in-depth product as well as general group product and system knowledge.
Strategic mindset
- Aligns objectives and activities to the broader strategic needs of the team and Bet Software.
- Customer centric - responsible for creating and proper grating a customer-oriented attitude within the team whilst identifying and understanding the needs of all customers and managing their expectation.
- Facilitates an understanding of competitor analysis and market research to identify areas of opportunity and risk associated to the product.
- Aligns and collaborates with other product teams as required to achieve objectives.
- Provides consistent, clear, and regular communication with key internal and external stakeholders.
- Integrates the team and department processes and procedures effectively with company wide process and procedures.
Team management
- Leading direct and indirect reports for the successful management of the allocated product (i.e., seconded team members).
- Ensures that the cross functional team is aligned with the company’s strategy and working towards achieving the strategy.
- Ensures the team is appropriately resourced and members are equipped with the requisite skill required for both current and future projects.
- Supports and/or develops a training and career development plan for each team member.
- Collaboratively works with team members to set performance goals and measures.
- Conducts regular performance discussions with the team to facilitate a culture of growth.
- Facilitates mentoring and coaching as required.
- Oversees all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills.
- Maintains a current and future skill matrix for the team.
- Creates a culture for teams that are aligned to the platforms and BET values.
Behavioural Outputs: Adaptably resilient
- Adapts to change and is open to new ideas and willing to take on new responsibilities.
- Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
- Changes his/her interpersonal style and approach based on the circumstances.
- Adapts behaviour to maintain cooperative relationships with others.
- Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
- Maintains a positive attitude in the face of change.
Decision making quality
- Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
- Ensures others understand the decision before moving forward.
- Considers short- and long-term implications of the decision.
- Able to logically defend and explain judgements and decisions.
- Takes steps to accurately define the problem before seeking a solution.
- Bases decisions and evaluations on a careful and systematic review of relevant facts and information.
Resourceful and improving
- Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
- Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible
- Solves problems through questioning the status quo.
Qualifications
- At least 10 years in a technical role within the IT industry.
- At least 3-5 years’ experience managing/leading software development cross functional teams
- Experience facilitating timely product/project delivery
- Detailed knowledge of the SLDC and management of software projects.
- Driven to achieve results despite obstacles.
- Good written and verbal communication skills.
- Strong attention to detail.
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Responsibilities
Research
- Conduct in-depth user research, including user interviews, surveys, and competitive analysis.
- Identify the potential users of the system in terms of geographic location, financial standing, culture, language and other factors.
- Analyse what users are saying to reveal their user goals.
- Analyse qualitative data and provide recommendations.
- Present the data in ways that can be used to drive design: a) personas, b) user stories, c) user journey maps
- Critically evaluate any previous user research and start your own research where appropriate.
- Perform Synthesis and Ideation.
- Identify the correct objectives and criteria for decision making.
- Identify and ask the correct questions and leverage those people who ask the correct questions.
- Hold focused idea generation sessions, with appropriate time limits.
- Set expectations and direct/focus the discussion.
- Be open to ideas which challenge existing views/opinions.
- Avoid group thinking and other biases.
Information Architecture/Design
- Develop and refine information architecture, conducting user flow analysis and information hierarchy.
- Define meta data which may assist the organisation with better design decisions.
- Establish the flow between a user and the solution to ensure shortest route to completion (user tasks).
- Uncover and describe users’ patterns of usage/behaviour.
- Organise, structure and label content, functions and features for the product in a logical and meaningful manner.
- Make recommendations between different design patterns for organising content (such as faceted navigation, tagging, hub and spoke, etc).
- Develop a controlled vocabulary for both development and users.
- Analyse data for outliers and take appropriate action.
- Run online and offline ticket/card sorting sessions, so development can prioritise improvements beyond merely technical and business requirements.
- Understanding of user socio-cultural - time - historic - geographical - physical - markets - use – task.
- Ensure the design is useful and accomplishes user goals, including non-practical benefits.
- Use fundamental principles of visual design (like contrast, alignment, repetition and proximity) to de-clutter user interfaces.
- Ensure the user can effectively and efficiently achieve their end objective with the shortest possible route
- Ensure the user can easily find and complete their task/objective in an increasingly complex and varied product offering.
- Ensure the user experience is credible with feedback, confirmations and appropriate messaging
- Ensure the brand, image, identity, aesthetics and emotional design of the solution is desirable: appropriate typography – grids – page layouts – colour palettes – icons – organisational branding.
- Ensure the design is accessible to users who may not have a full range of abilities, this includes impaired vision, hearing loss, motion impaired or learning impaired.
- Plan and schedule user experience development in consultation with developers and project managers/scrum masters.
- Constructively critique the work of team members, taking into consideration longer term relationships.
- Explain and evangelise the cost-benefit of user experience activities with development and management
- Lead the multidisciplinary team in terms of user experience and design by making appropriate and well thought out decisions.
- Ensure the team remains engaged and involved with providing the optimum user experience.
- Promote ongoing professional development of the team in UI/UX.
- Complete Prototyping.
- Translate ideas into interactions by developing prototypes and simulations.
- Choose the appropriate fidelity of prototype for the phase of design.
- Use fast iteration models to generate rapid turn arounds.
- Create paper prototypes where needed.
- Properly explore the design space before deciding on a solution.
- Create interactive electronic prototypes where possible.
- Perform Usability Evaluation.
- Choose the most appropriate evaluation method: formative v summative test - moderated v unmoderated test - lab v remote test - usability testing v expert review - usability testing v A/B test - usability testing v survey
- Interpret usability principles and guidelines and use them to identify likely problems in user interfaces.
- Understand how to design an experiment and how to control and measure variables.
- Plan and administer different types of usability evaluation.
- Log the data from usability evaluations.
- Analyse the data from usability evaluations.
- Measure usability and prioritise usability challenges.
- Create high-fidelity interactive prototypes for user testing and stakeholder review.
- Design interactive elements, animations, and micro-interactions for a more engaging user experience.
- Lead the development of design style guides and maintain design consistency throughout projects.
- Collaborate closely with developers and other cross-functional teams to ensure successful design implementation.
- Champion a user-centered design approach, incorporating user feedback into design decisions.
- Contribute to the design of responsive and adaptive interfaces for various platforms and screen sizes. Mentor junior designers and assist in their skill development.
- Manage multiple design projects, from concept to delivery, and coordinate with cross-functional teams.
- Stay current with industry best practices, design trends, and emerging technologies.
- Collaborate with stakeholders to align design strategies with business objectives.
Perform Technical Writing
- Always keep the user of the documentation in mind, so that ease of comprehension remains your top priority.
- Plan your purpose and scope of your writing before beginning.
- Set goals and timelines and communicate them.
- Ensure you follow established templates, styles, formats, and expectations.
- Draft a high-level outline covering all topics, then fill in specific content and supporting graphics.
- Review your drafts to ensure you have achieved accuracy, conciseness and the required levels of comprehension.
- Publish and deliver the documents on time.
- Define UI/UX requirements into tasks/tickets for the development team in a manner the development team understands.
- Test the target audiences understanding and refactor as appropriate.
- Choose the right kind of document for the situation.
- Write content in the tone of voice that matches the organisation's identity or brand.
Review and Refine the UI/UX Experience
- Liaise with stakeholders and manage expectations.
- Ensure organisational product/solution is competitive and relevant.
- Where possible ensure organisation leads the market in terms of UI/UX.
- Measure and monitor the effect of UX on product/organisational success.
- Refactor designs and plans as required.
Perform Testing
- Test internally for inconsistencies between what as expected and what was delivered
- Provide development appropriate feedback
- Ensure changes are implemented before “go-live”
- Take a lead role in usability testing and expert reviews to improve overall product quality.
Living the spirit
- Take ownership of your work: Act responsibly and proactively in your role. Embrace new challenges and be willing to take on tasks that may be outside your comfort zone.
- Seek opportunities for improvement: Be open to feedback and continuously look for ways to enhance the user experience.
- Embrace creativity and innovation: Approach each project with a sense of excitement and a willingness to think outside the box. Try new design techniques, explore cutting-edge technologies, and stay up to date with industry trends to keep your work fresh and engaging.
- Be open to change: Embrace change and adapt to evolving user needs and technology. Treat every project as a unique journey with its own challenges and discoveries.
- Infuse your personality into your work: While adhering to design principles and user-cantered practices, inject your unique style and personality into your designs. This can help create memorable and authentic user experiences.
- Promote inclusivity and diversity: Ensure that your designs and user experiences are inclusive and respect the diversity of your user base. Encourage a culture of respect and appreciation for different perspectives within your team.
- Collaborate effectively: Work closely with cross-functional teams, including developers, product managers, and other stakeholders. Communication and collaboration are key to delivering a seamless user experience.
- Value different skills and perspectives: Recognise that everyone on the team brings unique strengths and expertise. Be open to learning from others and sharing your knowledge to collectively achieve your goals.
Qualifications
- 2-4 years of experience of experience in Front-End development.
- Strong attention to detail.
- BSC Degree in Computer Science / Web Design Certificate.
- Completed SASS Course on Udemy (https://www.udemy.com/course/sasscourse/).
- Proficient in HTML, CSS and SCSS.
- Proficient in cross browser development.
- 3- 4 years Proficient in Bootstrap.
- Proficient in JavaScript.
- Knowledge in Photoshop.
Graphic Design and Wireframing Tools (proficiency in one or more):
User Research and Testing Tools:
- Basic familiarity with usability testing tools and user surveys.
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Skill Set
- Strong analytical skills, with the ability to investigate discrepancies, suggest corrective actions, and improve processes.
- Attention to detail and the ability to manage multiple reporting deadlines without compromising quality.
- Strong communication skills with the ability to work collaboratively across teams and explain technical issues to non-technical stakeholders.
- Problem-solving mindset with the ability to identify trends, escalate issues when necessary, and propose solutions to mitigate risks.
Responsibilities
- Prepare and review monthly/quarterly betting tax reports, ensuring accuracy and timely delivery to customers, and flagging discrepancies for resolution.
- Assist in the reconciliation of Balancing The Account (BTA), Balancing The Cash (BTC), and Balance Recon Reports (BR) by investigating variances, working with relevant stakeholders to resolve discrepancies, and ensuring reports are delivered to customers on time.
- Work on tax reconciliation (Tax 3 reports to Tax 2 financial reports) to identify and mitigate financial risk to the company and ensure that tax-related discrepancies are resolved in a timely manner.
- Support the resolution of variances between internal financial reports (e.g., Tax 2) and Cube reporting by investigating discrepancies, collaborating with the team to make adjustments, and ensuring corrective actions are taken to prevent recurrence.
- Assist in the review of client betting accounts to detect discrepancies caused by issues in the betting software and collaborate with the relevant teams to resolve them.
- Collaborate with the Business Intelligence team to automate exception reporting for financial reports, helping streamline processes and improve the reporting cycle.
- Help maintain and improve the financial reporting process, identifying areas for improvement in data accuracy and timeliness, and contributing to the design of new reporting procedures and tools.
- Support Financial Reporting Analysts and Managers in the extraction and preparation of various ad-hoc reports as needed by management or customers.
- Ensure timely preparation and delivery of regular reports, including weekly, monthly, and quarterly reporting, and ensure consistency in report quality.
- Work closely with the Software Development Engineers to flag software issues that lead to discrepancies and assist in testing fixes to ensure system stability.
- Participate in internal audits or quality checks on reporting processes to ensure compliance with company standards and regulatory requirements.
Qualifications
- Relevant Bachelor’s degree in Finance, Accounting, Economics, or related field. Professional certifications (e.g., CFA, CPA) are a plus.
- 2-3 years of experience in financial reporting, reconciliation, or related roles, with a solid understanding of financial systems, reporting processes, and data analysis.
- Proficient in Excel for financial analysis, with experience using pivot tables, complex formulas, and data analysis techniques.
- Experience with SQL (T-SQL) and basic report writing using SSRS and SSMS, with the ability to create custom reports and analyse data discrepancies.
- Experience with betting or gaming industry is preferred, including familiarity with betting software and its impact on financial data reporting.
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Skill Set
- Defect Management
- Regression Testing and Maintenance
- Development and Execution of Test Cases
- Software Quality Assurance
Responsibilities
Job responsibilities:
- Analysis and Design: You will examine documentation like business requirements and specifications. This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
- Implementation: You are responsible for developing manual functional test cases that adhere to internal standards and best practices. The development and execution of these tests should be meticulously managed within our test management tool to ensure both organization and efficiency.
- Execution: You will execute tests using the relevant tools, ensuring that each test is conducted methodically and accurately.
- Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed.
- Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality. This includes maintenance of the regression test pack.
- Reporting: You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
- Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team.
Living the Spirit:
- The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges. Key attributes include:
- Collaborative Teamwork: Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment.
- Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments.
- Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth.
- Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge.
Qualifications
- BSc, BCom, Ndip
- At least 1 year of experience in a software testing role
- ISTQB certifications are advantageous
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Skill Set
- Strong project management skills
- Excellent relationship building skills & communication skills.
- Strong ability to multitask.
Responsibilities
Communication, Implementation and Delivery
- Communicates with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
- Assists and advises the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see.
- Participates in review and testing throughout the project life cycle.
- Conducts quality assurance tests and regression testing of applications and software.
- Conducts and supervise group testing of complete applications and software.
- Identifies and eliminates the factors within the applications that may pose a risk to the business.
- Creates wireframes and mock-ups to assist business in visualising changes.
- Shares new business ideas and improves current business work practices.
- Improves the functionality of our end user services such as web, mobi and feature phone applications.
- Is involved in making user manuals for system applications.
- Is involved in commercials and brochure content in potential marketing of system applications.
Time Management
- Makes optimal use of time to ensure maximum output and delivery as per required timeframes.
- Prioritises and anticipates timeframes.
- Identifies possible delays in advance and plan accordingly.
Customer Care
- Makes customer needs a primary focus of one’s actions.
- Follows up on requests timeously to ensure that the final product or service met expectations.
- Effectively manages customers’ expectations, end-to-end, by ensuring the relationship and customer priority is maintained throughout the delivery/resolution process.
- Exceeds the clients' expectations regarding service delivery.
- Demonstrates concern and understanding for customer expectations & needs and ensures customer needs are made priority.
Living our spirit
- Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
- Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same, and takes a creative approach to overcoming the challenges.
Qualifications
- Bachelor’s degree in business/IT/BA or Certificate in BA related field.
- 2 – 3 years’ experience in business analysis or a related field.
- Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
- Understanding of Indices, fundamentals and analytical data, returns level data, etc.
- Data analysis – SQL and Microsoft Excel (advantageous).
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Responsibilities
Technical Outputs:
Perform Planning
- Identify and establish objectives for self and team.
- Work on objectives or goals within timeline.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
Implementation - Ensure the Solution is Functionally Complete
- Deliver a solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Ensure checked in code is reviewed to ensure standards are met.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable, and actively seek methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
- Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
Implementation - Ensure the Solution is Maintainable
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Verify Deployed Solutions
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
- Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness .
- Maintain solutions which have completed development and are in the operations phase.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Direct 3rd Party Development Partners
- When required supply appropriate information, domain knowledge and access to partners.
- Provide timely, relevant and constructive feedback to assist the partner to achieve success.
- Take corrective action when deviation from the plan is observed.
- Take all appropriate steps to ensure organisational success.
Behavioural Outputs:
Adaptably Resilient
- Adapts to change and is open to new ideas and willing to take on new responsibilities.
- Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
- Changes his/her interpersonal style and approach based on the circumstances.
- Adapts behaviour to maintain cooperative relationships with others.
- Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
- Maintains a positive attitude in the face of change.
Decision Making Quality
- Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
- Ensures others understand the decision before moving forward.
- Considers short- and long-term implications of the decision.
- Able to logically defend and explain judgements and decisions.
- Takes steps to accurately define the problem before seeking a solution.
- Bases decisions and evaluations on a careful and systematic review of relevant facts and information.
Resourceful and improving
- Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
- Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
- Solves problems through questioning the status quo.
Living our Spirit:
- Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
- Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same, and takes a creative approach to overcoming the challenges.
Qualifications
- At least 3-5 years’ experience within a development environment is advantageous.
- 2 - 5 years database experience
- 3 -5 years server/client- side languages is advantageous.
- Good written and verbal communication skills.
- Strong attention to detail.
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Skill Set
- Attention to detail
- Effective communicator
- Problem Solving/ Resolution Driven
- Client Centric
- Software Development and Maintenance
Responsibilities
Job Responsibilities:
Perform Planning
- Identify and establish objectives for self and team.
- Work on objectives or goals within timeline.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
Implementation - Ensure the Solution is Functionally Complete
- Deliver a solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Ensure checked in code is reviewed to ensure standards are met.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable, and actively seek methods to reduce down-time.
Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
- Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
- Implementation - Ensure the Solution is Maintainable
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Verify Deployed Solutions
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
- Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- solutions which have completed development and are in the operations phase.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Direct 3rd Party Development Partners
- When required supply appropriate information, domain knowledge and access to partners.
- Provide timely, relevant and constructive feedback to assist the partner to achieve success.
- Take corrective action when deviation from the plan is observed.
- Take all appropriate steps to ensure organisational success.
- Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.Views
- Challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.
Qualifications
- At least 3-5 years’ experience within a development environment is advantageous.
- 2 - 5 years database experience 3 -5 years server/client- side languages are advantageous.
- Good written and verbal communication skills.
- Strong attention to detail.
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Skill Set
- Mentorship
- Strong understanding of Unit Testing practice
- Adapts to change
- Decision Making
- RESTful APIs
- knowledge of CSS, HTML, and other front-end languages
- Scrum / Agile environment
Responsibilities
Technical Outputs:
- Develop & Maintain user-facing features using React.js.
- Make use of reusable components and front-end libraries for use across our platforms.
- Optimize components for maximum performance across a vast array of web-capable devices & browsers.
- Stay up to date on emerging code standards.
- Maintain and implement code and design standards.
- Mentor Junior and Intermediate React Developers.
Behavioural Outputs:
Adaptably Resilient
- Adapts to change and is open to new ideas and willing to take on new responsibilities.
- Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
- Changes his/her interpersonal style and approach based on the circumstances.
- Adapts behaviour to maintain cooperative relationships with others.
- Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
- Maintains a positive attitude in the face of change.
Decision Making Quality
- Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
- Ensures others understand the decision before moving forward.
- Considers short- and long-term implications of the decision.
- Able to logically defend and explain judgements and decisions.
- Takes steps to accurately define the problem before seeking a solution.
- Bases decisions and evaluations on a careful and systematic review of relevant facts and information.
Resourceful and improving
- Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
- Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible
- Solves problems through questioning the status quo
Living the spirit:
- Actively drives a culture of collaboration and open communication within the team.
- Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
- Actively drives a culture of versatility and adaptability by modelling and encouraging Team Members to support each other not only within the department, but within the business as a whole.
- Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.
Qualifications
- 3+ years commercial experience with React
- 5+ years JavaScript
- Experience with RESTful APIs
- Solid knowledge of CSS, HTML, and other front-end languages
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles and frameworks
- State management experience with React Hooks & Redux
- Solid, working knowledge of writing unit tests (Jest, React-Testing Library).
- Strong understanding of Unit Testing practice
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Ability to understand business requirements and translate them into technical requirements
Advantageous:
- Working in a Scrum / Agile environment
- Experience with Kubernetes
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Skill Set
- Strong communicator with excellent interpersonal, organizational, and problem-solving abilities.
- Demonstrates attention to detail, initiative, and resilience in fast-paced, deadline-driven environments.
- Skilled in software development, Microsoft Office, and technical diagnostics, including log analysis and debugging.
- Customer-focused, professional, and committed to integrity, confidentiality, and high-quality support.
- Experienced in change management and software deployment coordination.
Responsibilities
Technical Support Summary
- Provide second-line technical support to resolve complex system and application issues, ensuring minimal downtime and customer impact.
- Monitor systems, manage incidents, and escalate unresolved problems as needed.
- Maintain and document support processes, update the knowledge base, and mentor Level 1 staff.
- Collaborate with development and business teams on issue resolution, testing, and deployments.
- Ensure SLA compliance, accurate communication, and continuous improvement in support efficiency and service quality
Qualifications
- Matric with 1–2 years’ experience in Application Support. Holds or pursuing an IT-related qualification (Computer Engineering or Software Programming).
- Knowledge of ITIL and Microsoft certifications is advantageous.
- Experienced with monitoring tools (Dynatrace, Elastic, Grafana, Prometheus) and ticketing systems.
- Basic proficiency in SQL, software troubleshooting, and change management processes.
- Skilled in diagnostic tools, log analysis, and debugging.
- Flexible, adaptable, and able to work shifts while supporting multiple teams and products.
Apply Before 02/09/2026
Method of Application
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