Available Positions at Capitec Bank

What you will be doing

• Deliver the AI strategy to ensure Capitec remains competitive in a rapidly evolving landscape, where data science serves as a crucial, future-oriented strategic differentiator. Design and implement predictive models or intelligent algorithms to gain deeper insights into the drivers of business performance. Enable improved management decision-making by leveraging data-driven insights and advanced analytical techniques.

Mimimum Experience

• A Master’s OR Honours degree or equivalent in a quantitative discipline or STEM field   e.g. Mathematics, Statistics, Engineering, Computer Science with focus on Machine Learning, plus 6yrs relevant experience Or equivalent
• 8yrs relevant experience.
• Experience in data science, machine learning and deployment of developed solutions
• Business analysis and requirements gathering
• Reproducible coding experience
• Working with relational and non-relational databases
• Experience in at least one ML language
• Working in cloud environments

Additional Information

• Clear criminal and credit record

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Purpose Statement

• The successful incumbent will be responsible for the constructional design of floor layouts for new/upgrade branches, including offsite cash devises and all alterations to existing branches, with a strong focus on external and internal branch signage, in-branch communication and overall branch look and feel. This will include the liaison with the relevant suppliers, contractors, landlords and tenant coordinators in this regard.

Experience

• 2 years’ experience in architectural design and construction

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in ITIL Foundation

Knowledge

• Building/ Construction – Methods/ Materials/ Regulations

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Project Management Skills (Methodolgy Specific)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Commercial Thinking Skills

Conditions of Employment

• A valid driver's license and own vehicle is required
• Clear criminal and credit record

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Purpose Statement

• To provide strategic technical direction and manage multiple technical teams responsible for the technical delivery of the full product lifecycle; all product features and support and maintenance related tasks in respect of the product
• Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.

Experience

Minimum:

• At least 5 years’ experience in software development management
• Experience of:
  • leading and working in an agile development environment
  • crafting roadmaps
  • managing a budget
  • using technical skills to support and guide a technical team
  • to establish priorities and successfully manage deliverables
  • utilizing communication and relationship management skills to engage with stakeholders
  • using leadership to influence in other areas.

Qualifications (Minimum)

• Bachelor's Degree in Commerce or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

• Honours Degree in Commerce or Information Technology - Computer Science

Knowledge

Minimum:

• Functional knowledge particular to the product (e.g. Credit or App)
• People management and development practices and principles
• Stakeholder management
• Budgeting and accounting principles
• Business analysis and design
• Project Management principles and methodologies 

Ideal:

• Banking industry
• Central Collections environment 
• Capitec Bank Systems Environment
• Capitec Bank Business Model
• Agile development principles
• Systems Development Life Cycle (SDLC)

Skills

• Communications Skills
• Decision making skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To provide support and service to designated stakeholders (including both internal and external, and excisting and potential clients) in full adherence with Capitec values and set SLAs, policies and procedures

Experience

Minimum

• General office systems 

Ideal:

• Capitec Bank policies, including:
  • KPA procedures and policies
  • On line and cell phone banking process and technical frameworks
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

Minimum

• General office systems 

Ideal:

• Working knowledge (role specific) of legislation relevant to banking environment (i.a. FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI) 
• Capitec Bank policies, including:
  • HR policies, disciplinary code and procedures
  • KPA procedures and policies
  • Adherence policies
  • On line and cell phone banking process and technical frameworks

Skills

• Communications Skills
• Administration Skills
• Attention to Detail
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• Through analysis, aim to identify anomalies, and provide actionable recommendations that mitigate risk, reduce financial losses, and protect both customers and stakeholders from the impact of fraudulent behaviour.
• Extracting, analysing, and linking of data from multiple sources and systems to detect fraud trends that will influence strategy and the writing of expert fraud rules.
• Implementing and operationalising fraud mitigation and analysing the effectiveness thereof through dashboards and metrics.

Experience

Minimum:

• At least 3 years’ experience within an analytical environment, including application of SQL, Power BI and advanced Excel functions. 

Ideal:

• 3+ years’ experience within a fraud/risk analytical environment, including application of SQL, Power BI and advanced Excel functions. 
• Fraud analysis experience.
• Banking / financial services

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology - Computer Science or Statistics

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology

Knowledge

Minimum:

• Proficiency in data analysis techniques and statistical methods to identify anomalies and patterns indicative of fraud. Knowledge of fraud detection methods, such as rule-based systems, anomaly detection, and predictive modelling.
• Strong knowledge of SQL for querying databases and extracting relevant data for analysis. A basic understanding of machine learning concepts and algorithms, including supervised and unsupervised learning.
• Familiarity with data visualization tools and techniques for creating informative dashboards and reports.
• Ability to identify and address complex fraud-related challenges and develop effective solutions.
• In-depth knowledge of query and scripting languages to extract, manipulate, and analyse large datasets, uncovering hidden patterns and anomalies indicative of fraudulent behaviour.
• Develop advanced predictive models that can adapt to evolving fraud tactics.

Ideal:

• Understanding and knowledge of:
• Forensics (fraud) 
• Internal MIS data base tables/table structures
• AWS  
• Capitec Bank products
• Proficiency in a scripting language (e.g., Python) for data manipulation, scripting, and model development.

Skills

• Analytical Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills
• Attention to Detail

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About the role

• As a Marketing Manager at Capitec Bank, you will be the driving force behind our integrated marketing plan and program. You will play a key role in understanding our market landscape and clients' needs, acting as a strategic marketing partner to business stakeholders and Business Unit Executives.
• In this role, you will assess business challenges, propose effective marketing solutions, and guide the development of comprehensive marketing plans across various business units. Your primary goal will be to meet business objectives by acquiring and optimizing quality clients through innovative and impactful marketing strategies.
• You will be responsible for crafting and executing integrated marketing strategies that ensure the right message reaches the right client at the right time and through the right channels, supporting our products and services while enhancing Capitec’s market presence.

Our ideal candidate has:

Our ideal candidate has:

• 10+ years marketing experience in a large, complex and client focussed organisation
• 5+ years in middle to senior management
• Managing a team for at least 5 years

Qualifications (Minimum)

• Bachelor’s degree in Marketing or Business management (Ideal would be a post graduate degree or diploma)
• Any other business or marketing related major would be applicable
• Qualifications in Performance marketing would be a plus

Knowledge:

Min:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

Knowledge

Ideal:

Knowledge of:

• Management tools (i.e. Hootsuite, Conversocial etc).
• The financial landscape
• Media/PR communications industry
• Difference between communication and marketing in messaging
• Capitec Bank Operations and Head Office departments
• Capitec Bank brand, its positioning and personality

Skills

• Communications Skills
• Business writing skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Analytical Skills
• Strategic Thinking Skills
• Networking
• Negotiation skills
• Commercial Thinking Skills
• Attention to Detail

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

go to method of application »

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To lead a team of Accounts Payable clerks to optimise the capacity, efficiency and effectiveness of creditor payments and the Financial Accounting department.

Experience

Minimum:

At least 2-3 years’ experience within a financial accounting environment which includes:

• 2 - 3 years Accounts Payable Experience
• General ledger reconciliation
• The purchasing cycle and creditor reconciliations

Ideal:

• At least one year's experience of leading or supervising a small team of people (4 - 12 people)
• Practical experience of SAP finance management system  
• Experience of holding responsibility for an accounts payable function and associated practices and procedures
• Business report writing
• Experience gained in a banking or retail environment.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Accounting - Financial Accounting or Finance

Knowledge

Minimum:

• People management principles and practices
• Leadership principles
• Business communication
• Microsoft Office suite of tools

Ideal:

• Accounting software, SAP
• Understanding of the banking environment is advantageous

Skills

• Communications Skills

go to method of application »

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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About the role

• The Project Manager supports the Product Head in creating the best product by overseeing its development and optimization throughout its lifecycle. This role involves collaborating with the Software Development Manager and teams to prioritize and sequence product development tasks effectively

Minimum Experience

• Relevant qualification in Project Management or PMI Accredited Project Certification 
• At least 5 - 8 years’ proven experience in an administrative or related project management role (project / task coordination & resource capacity planning using a shared pool of resources within a similar environment)
• Systems Development Life Cycle and Project management methodologies such as Agile and Waterfall
• Experience managing projects within data teams
• Managing projects relating to AWS, BI and AI will be an advantage
• Data programme management
• Experience working with tools such as Jira and confluence
• Understanding Data processes is advantageous
• Project Management systems and procedures (e.g. EPM)
• Project Management terminology and guidelines (e.g. PMBoK)

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About the Role

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications. To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Technology and the payments team.

Minimum Experience

• Formal qualification/ Business Analysis certification
• Experience in a payments environment is highly advantageous
• 4 - 7 years working experience in various business analysis knowledge areas, working independently with minimal oversight.
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

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What you will be doing

You will build, implement and maintain resilient, scalable cost-effective and high performing Cloud developer solutions that will assist Capitec to become the best bank in the world through the application of strong AWS and IaC skills

Minimum Requirements:

• A relevant tertiary qualification in Information Technology
• Experience in Agile/DevOps environments and CI/CD tools
• Develop and support infrastructure for microservices-based architectures.
• 3 - 5 years’ experience in Infrastructure, Software Development, DevOps or Security
• 3 - 5 years design and implementation of highly available, enterprise-scale Cloud infrastructure.
• 2+ years in AWS, Engineering or Infrastructure
• 2+years’ previous experience with managing a CI system (Jenkins, Gitlab CI, Automic)
• Experience with scripting and provisioning tools (Terraform, Ansible, CloudFormation).

Our Ideal Candidate has

• Design and deploy highly available, enterprise-scale Cloud infrastructure.
• Strong design and troubleshooting skills on AWS (Azure or GCP is a plus).
• Enhance build and release processes through automation.
• Develop and support infrastructure for microservices-based architectures.
• Knowledge of authentication and authorization technologies (LDAP, Kerberos, AD, OAuth 2.0, OpenID Connect, SAML).
• Understanding of Cloud Security technologies and best practices.
• Understanding of networking in Cloud environments.

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About the role:

• As a UX/UI Team Lead your role will be focused on contributing to the overarching strategy that shapes holistic client experiences by synthesizing multi-stakeholder input and leading a team of UX and UI specialists.
• You will either manage the end-to-end delivery of user interfaces, ensuring alignment with product strategies and design standards, or provide technical leadership in the creation and maintenance of a comprehensive design system. This involves overseeing the entire process, from conceptualization to execution and continuous refinement, to deliver cohesive and user-centric design solutions.

Our ideal candidate has:

• 7+ years of experience in either UX OR UI
• 2-4+ years in a Team Lead position
• Working with Figma, FigJam, and Miro
• Has a product focus
• Financial Services sector background
• Experience in leading multiple projects from beginning to end.
• Proven experience in designing and leading user research strategies, interviews, surveys, and usability studies, and translating findings into UX requirements.
• Experience in translating feature requirements into visual designs across platforms.
• Experience designing wireframes and prototypes
• Knowledge of agile project management principles

Competencies:

• Communications Skills
• Project Management Skills (Methodolgy Specific)
• Interpersonal & Relationship management Skills
• Decision making skills

Education:

• Completed a Bachelors degree in Design

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About the role:

• As a Technical Support Engineer at Capitec in Stellenbosch, you’ll play a crucial role in providing technology support to users across various locations. Your responsibilities will include troubleshooting issues, repairing faulty equipment, and collaborating with vendors to ensure seamless operations.
• With a focus on Microsoft hardware, software, and Azure fundamentals, you’ll be key to keeping our systems running smoothly. The ideal candidates would need to have the AZ900 Microsoft Azure Fundamentals certification.

Minimum Requirements:

• 3-5+ years of experience in a Technical Support Engineer role
• 1-2 years of experience in Azure
• Completed Azure Fundamentals certificate AZ900
• Diagnostic principles and troubleshooting within a call center environment
• Client/Vendor relationship management practices and principles
• A+/N+ certificate

Competencies:

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Negotiation skills

Education:

• A Qualification in Information Technology
• Azure Fundamentals certification – AZ900 (needs to be provided)

Ideal:

• A+ and N+ certified