Available Positions at Clicks Group

Introduction

• The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.

Job description

Job Objectives:

• To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
• To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
• To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
• To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.

Minimum requirements

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Business and/or Retail Management Diploma (desirable).
• 1 to 3 Years experience in a retail environment (essential).

Skills, Abilities and Job Related Knowledge:

• Managing service and performance.
• Basic retail industry principles.
• Selling and interpersonal skills.
• Interacting with customers.
• Stock Management.
• Communication and analytical skills.
• Literacy and numeracy skills.
• Conflict and dispute management skills.
• Managing, training and presenting to staff.
• Ability to speak English and preferably one other official language.

Essential Competencies:

• Deciding and Initiating Action.
• Leading and Supervising.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Adapting and Responding to Change.
• Coping with Pressures and Setbacks.
• Achieving Personal Work Goals and Objectives.
• Adhering to Principles and Values.

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Introduction

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable:

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Introduction

• To provide actionable pricing insight and commercial analysis that enables informed and competitive pricing decisions aligned to the company’s pricing strategy in order to maximise revenue and profit opportunities.

Job description

•   To identify pricing opportunities and provide actionable recommendations to category teams that support the pricing strategy and enable informed commercial decision making.
• To monitor and evaluate the performance of pricing strategies by analysing scenario outcomes, category elasticity and price zone performance to support optimisation decisions across the business.
• To maintain and apply pricing rules and “follow me” factors, including weekly review of KVI prices, to ensure consistency, competitiveness and adherence to the business pricing strategy.
• To assess and approve deviations from system‑recommended pricing and to manage markdown, clearance and lifecycle pricing decisions to optimise revenue, margin and inventory performance.
• To analyse competitor price recommendations and performance across local and international markets and provide insights that support strategic price positioning and zoning decisions.
• To provide pricing insight and analysis during range reviews that enable Category and Space Teams to make assortment decisions aligned to revenue, margin and competitive positioning objectives.
• To prepare clear pricing performance reports and weekly scorecards with actionable insights that inform decision making and support continuous improvement.
• To contribute to capability development within the pricing team by sharing expertise and providing coaching that improves analytical quality and enhances business impact.

JOB RELATED KNOWLEDGE

• Finance and budgeting
• IT Data base/ Data warehouse (understanding how data flows from various systems)
• SQL coding
• Proficiency in Excel and PowerPoint; knowledge of JDA and/or statistical software

JOB RELATED SKILLS

• Communication skills
• Problem-solving skills
• Troubleshooting skills
• Good applied statistics skills including statistical testing, regression
• Ability to translate complex, data-intense analytics into actionable recommendations
• Experience working effectively in a cross-functional team environment
• Strong verbal and written communication skills to effectively convey findings to both peers and upper-level management
• Team player with the ability to excel in an agile, collaborative, and ambiguous environment
• Demonstrated ability to quickly learn new software applications
• Proficiency in Excel and PowerPoint; i.e. pivot tables, lookups, macros, modelling

Minimum requirements

JOB EXPERIENCE

• 2-3 years' experience in pricing management within the retail, telecommunications, or financial service industry
• Strong mathematical skills and the ability to see marketing patterns and trends
• Financial modelling - using Excel
• Experience with SQL or any data warehousing tool would be advantageous

EDUCATION

• B.Com or Business Science Degree in Finance or Statistics, Data Science or related

go to method of application »

Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job description

Job Objectives:

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies:

Essential

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Minimum requirements

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

go to method of application »

Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills
• Desirable:
• Basic computer literacy

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
• Desirable: Sports / fitness / nutrition qualification

go to method of application »

Introduction

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable:

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million or successful completion the Clicks Trainee Store Management Programme
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Introduction

• We are looking to recruit an area manager to look after our Sorbet stores in Kwa-Zulu Natal. The role will be based in the Sorbet Offices in Mount Edgecombe and will report to Regional Manager.

Job description

• The purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.
• To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance
• To analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability
• To implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility
• Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
• To oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
• To drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements
• To manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives

Minimum requirements

Job Knowledge

• Financial analysis and budgeting.
• Planning and performance improvement strategies
• Store operations, merchandising, and supply chain 
• Risk management 
• Relevant labour legislation 
• Performance management
• Project management 
• Conflict handling  

Job Related Skills

• Business Acumen.
• Planning and organising.
• Overseeing daily store operations.
• Drive businesses to deliver sustainable profits.
• Attention to detail.
• Problem-Solving and Decision-Making
• Project Management

Experience and Education

• 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising
• 3-5 years’ experience in financial analysis and managing budgets
• 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams   
• 2–3-years people management experience
• 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field

Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principle and Values
• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• To collate, package, and distribute all related Marketing materials (ex. – price tickets and promotional leaflets and POSM) timeously to Clicks Stores.

Job description

Job Objectives:

• To efficiently execute all operational activities pertaining point of sale (POS) in a timely and efficient manner.
• To maintain high levels of accuracy when Packing Point of Sale (POS)
• To ensure Good Time Management
• To be Innovative & proactive in order to achieve set targets.
• Be able to work in a High Pressure environment.
• To efficiently execute and maintain all general housekeeping duties to ensure a safe & clean work area.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Knowledge:

• Basic maths calculations
• Knowledge of customer service excellence

Education

• Matric/Grade 12

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy Skills

Competencies:

Essential:

• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working in a Team & Alone
• Coping with Pressure & Setbacks

go to method of application »

Introduction

• Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job description

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks