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  • Posted: Jan 28, 2025
    Deadline: Not specified
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    Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specializing in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs. Since opening the first warehouse in Stikland, Cape Town in 1995, Brights has expanded considerably...
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    Customer Experience Administrator - Frontline Department

    KEY RESPONSIBILITIES:

    • Ensure that customers are always satisfied via Omni – Channel system, telephonic assistance.
    • Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously.
    • Ensure efficient compliments of all customer service and eCommerce related administration duties.
    • Assist with request quotes, sales, retentions.
    • Accurately update & maintain customer profiles & preference on PUTTY (As well as any other internal systems)
    • Assist with the recording of information for monthly performance reporting purposes.
    • Liaise with cross – functional teams for support related to any customer experience journey matters that need resolution.
    • Contribute to achievement of customer excellence targets.
    • Assist with handling eCommerce and Omni – Channel related customer enquiries.
    • Strive to become a Brights brand & product expert.
    • Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue & improve the retail customer experience.
    • Contribute to efficiency of completing departmental tasks timeously & accurately.
    • Provide administrative support to your team manager & departmental team.

    REQUIREMENTS:

    • Matric or Equivalent
    • 1-year minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
    • Ability to handle pressure
    • Problem solving skills
    • Ability to communicate effectively (verbal & written) at all levels, proficient in English (Great speaking voice)
    • Planning, time management & organizing skills
    • Excellent professional work standards, including grammar and oral proficiency
    • Computer & Typing (minimum of 35 wpm) skills
    • Decision making skills
    • Willing to take on responsibility
    • Attention to detail and high level of accuracy
    • Professional and neat
    • Available to work retail hours

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    Sales Person - Electrical Department

    KEY RESPONSIBILITIES:

    • Attend to customers in a professional and helpful manner
    • Generate more sales, ensure customer satisfaction by providing excellent customer service
    • Control stock levels and doing regular stock counts
    • Advise customers with regards to products, which product would be best in order to solve the customers’ problem
    • Place stock orders with buyers if necessary
    • Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
    • Ensure merchandising is done properly and that the products are priced correctly
    • Participate in perpetual stock takes
    • Ensure good housekeeping of work area
    • Perform any work-related tasks as delegated by superior

    REQUIREMENTS:

    • Matric or Equivalent
    • 3 Years Sales experience in Electrical department
    • 3 Years minimum experience in a similar role in a Hardware environment
    • 5 basic technical supplier competency certificates
    • Customer Service Training
    • Demonstrate acceptable sales technique
    • Intermediate product knowledge
    • Ability to communicate effectively (verbal &written)

    go to method of application »

    Sales Assistant (Tools Department)

    KEY RESPONSIBILITIES:

    • Attend to customers in a professional and helpful manner
    • Generate more sales, ensure customer satisfaction by providing excellent customer service
    • Control stock levels and doing regular stock counts
    • Advise customers with regards to products, which product would be best in order to solve the customers’ problem
    • Place stock orders with buyers if necessary
    • Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
    • Ensure merchandising is done properly and that the products are priced correctly
    • Participate in perpetual stock takes
    • Ensure good housekeeping of work area
    • Perform any work related tasks as delegated by superior

    REQUIREMENTS:

    • Matric or Equivalent
    • 2 Years minimum experience in a Hardware environment
    • Basic product exposure (must have spent at least 2 years with Tools products)
    • 2 x Department Product Knowledge Certificate
    • Natural Sales flair
    • Ability to communicate effectively (verbal & written)

    Method of Application

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