Available Roles at Intercare Group South Africa

CRITICAL OUTPUTS

• Assisting the Medical Practitioner in the pre-screening, treatment and care of patients
• Assist Medical Reception in the prioritizing of medical emergencies.
• Actively maintain stock management processes.
• Maintain emergency trolley in accordance with company policies and procedures.
• Ensure effective maintenance of schedule 5 and higher drug register according to DoH regulations
• Ensure that the disposal of Medical waste and human tissue is in accordance to OHS Regulations.
• Assume responsibility for the opening and lock-up of the branch.
• Effectively attend to customer complaints and escalate to Practice Manager where applicable.

REQUIREMENTS

• Grade 12
• Minimum Qualification: Diploma/Degree in nursing leading to qualification as Registered Nurse 
• 2-3 years experience within a supervisory position advantageous
• Computer proficiency (MS Office) essential
• SANC Registration as Registered Nurse

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CRITICAL OUTPUTS

• Effectively manage operational expenses including but not limited to staffing and dental consumables.
• Deliver friendly, effective service to clients visiting the facility according to policies and procedures.
• Provide accurate information to customers at all times regarding professional availability and account information.
• Ensure correct data completion and capturing of patient information.
• Manage and implement sound patient flow in the dental department.
• Implement and communicate revised / new operational processes to all staff members.
• Manage correct capturing of all patient data.
• Ensure patient confidentiality at all times.
• Assess billing information and ensure corrections.
• Assist patients with account queries, support staff and escalate as necessary.
• Ensure availability of stationary, business consumables and printing stock etc.
• To record and manage maintenance of all dental equipment.
• Schedule services of dental equipment.
• Ensure compliance to licensing requirements of x-ray machine.
• Ensure sound working relationships with internal and external customers.
• Manage the provision of accurate information to customers.
• Ensure that dental staff delivers a quality customer service.
• Ensure that communication to customers portray a professional, efficient image at all times.
• All queries to be handled courteously and professionally within 24 hours.
• Ensure that dentists' diaries are opened according to scheduled rosters.
• Ensure pro-active communication with health professionals to identify and address needs and risks.
• Coordinate and implement sound dental operational practices aligned with the dental operating model.
• Quality customer service aligned with Intercare’s vision, mission, and values.
• Monthly management of creditors for the dental department.
• Effective leadership and people management.

REQUIREMENTS

• Minimum qualification: Grade 12
• 2-3 years' experience within a dental environment
• Computer proficiency (MS Office) essential, GoodX experience advantageous.
• Registered with HPCSA as a registered Dental Assistant.
• Strong background in administration.

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CRITICAL OUTPUTS

Deliver Quality Customer Service & Patient Satisfaction

• Ensure a seamless patient experience by fostering strong relationships with patients, professionals, and stakeholders.
• Implement and oversee hospital processes to maintain service excellence and patient safety.
• Drive patient satisfaction surveys and respond to feedback for continuous improvement.

Ensure Sound Operational Practices

• Manage hospital operations in line with Intercare’s strategy and operational model.
• Lead hospital-specific best practices, ensuring efficiency and compliance.
• Monitor and audit hospital processes to maintain high standards of clinical and operational performance.

Achieve Legislative Compliance & Clinical Excellence

• Ensure adherence to all healthcare regulations, SANC guidelines, and Intercare policies.
• Maintain compliance with infection control, safety, and quality standards.
• Manage licensing, governance, and regulatory requirements.

Drive Financial Sustainability & Business Growth

• Develop and implement strategies to achieve financial targets and operational efficiency.
• Oversee budget management, cost control, and risk mitigation.
• Foster professional relationships to drive hospital utilisation and growth.

Provide Effective Leadership & People Management

• Lead and develop hospital staff, ensuring engagement, performance, and alignment with Intercare’s values.
• Drive training, mentorship, and continuous development initiatives.
• Oversee staffing levels and human capital processes to optimise hospital operations.

REQUIREMENTS

Education: 

• Diploma in General Nursing / B Cur Degree or relevant nursing qualification with SANC registration.

Experience:

• 5-10 years of management experience in the private healthcare sector, OR
• 5 years of nursing experience with at least 2 years in a management role.

Additional Requirements:

• Code 8 driver’s license and own transport.
• Computer proficiency (MS Office).
• Strong leadership, problem-solving, and communication skills.
• Sound knowledge of healthcare legislation, financial management, and business principles.
• Ability to work in a high-pressure environment with on-call and overtime availability as required.

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CRITICAL OUTPUTS

• Provide high-quality, friendly, and professional service aligned with patient care standards.
• Monitor and maintain the cleanliness and organization of nursing areas.
• Handle basic patient queries related to services and escalate issues as necessary.
• Works within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Report concerns brought to his/her attention in order to provide safe nursing practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times in compliance with POPIA.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.
• Actively maintain stock management processes.
• Ensure that the patient flow process is smooth, efficient and conducive to patient satisfaction.
• Attend to customer complaints and escalate where required to line manager.
• Ensure that protocols of professionals are adhered to at all times.

REQUIREMENTS

• Minimum Qualification: Matric / NQF 4 equivalent.
• Minimum of 2 years in a nursing role; 3 years recommended.
• Registered with South African Nursing Council (SANC) as an ENA.
• Computer proficiency (MS Office).
• Willingness to work shifts and occasional overtime as required.

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CRITICAL OUTPUTS 

• Assisting the Medical Practitioner in the pre-screening, treatment and care of patients.
• Assist Medical Reception in the prioritizing of medical emergencies.
• Actively maintain stock management processes.
• Maintain emergency trolley in accordance with company policies and procedures.
• Ensure effective maintenance of schedule 5 and higher drug register according to DoH regulations
• Ensure that the disposal of Medical waste and human tissue is in accordance to OHS Regulations.
• Assume responsibility for the opening and lock-up of the branch.
• Effectively attend to customer complaints and escalate to Practice Manager where applicable.

REQUIREMENTS

• Grade 12
• Diploma/Degree in nursing leading to qualification as Registered Nurse 
• 2-3 years experience within a supervisory position advantageous
• Computer proficiency (MS Office) essential
• SANC Registration as a Registered Nurse

go to method of application »

CRITICAL OUTPUTS

• Assess billing information and ensure correctness.
• Actively maintain stock management processes.
• Regularly maintain and review GOODX and SWITCH system set-up.
• Manage main receptionist staff members and rostering.
• Ensure maintenance of office equipment.
• Ensure that all accounts are properly followed up.
• Effective problem identification by utilizing the age analysis.
• Daily cash–up control and banking processes.
• Managing of all patient accounts and all functions relating to it.
• Responsible for managing the practice in the absence of the practice manager.

REQUIREMENTS

• Minimum qualification: Grade 12
• A degree or diploma will be advantageous
• 2-3 Years' experience within office administration environment
• Previous experience within the healthcare industry advantageous
• GoodX system experience will be advantageous
• Computer proficiency essential
• MS Office 365 experience will be advantageous

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CRITICAL OUTPUTS

• To accurately capture invoices in the accounting system in order to effect payment on time and accurately to creditors
• Sending remittance advices to suppliers after completion of payment run as and when required
• Filing of invoices after payment run
• Accurately prepare monthly reconciliations of creditors account statements against the age analysis
• Accurately reconcile G/L and creditors accounts on a monthly basis to make sure that accounts are correctly balanced
• General administrative and or ad hoc duties as and when required 

REQUIREMENTS

• Minimum qualification: Matric / Grade 12
• Finance related qualification will be advantageous
• General Computer literate at an intermediate level MS Office
• Knowledge and experience of a financial system, ACCPAC Accounting will be an advantage.
• Understanding of age analysis of accounts and general ledger structures
• Solid Accounts payable experience gained in a Corporate environment
• Previous reconciliation experience
• Must be able to meet deadlines
• Must be able to work under pressure
• At least 2 years accounts payable experience a MUST