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Introduction
- We are looking to recruit a permanent Category Assistant. The role will be based in Cape Town and will report to the NPD Buyer.
Job description
- To maximise the efficiency of the departments' buying processes by ensuring effective communication and administration. Providing analytical support into product performance, promotional sell through, range reviews and category performance
Job Objectives:
- Administratively manage and support all aspects of the Merchandise critical paths, e.g., accurate new lines listing, product development process, tracking promotions and sign-off with the buyer, loading and maintaining Co-Ops, imports, Letter of Authority’s and new store openings.
- To liaise with stores and vendors with regards to pricing queries, product availability, promotions and action these requests or issues timeously.
- To co-ordinate internal marketing activities (including ClubCard) and to manage the control and review of marketing and omni-channel samples, images and pricing of promoted items, both internally (BTB, Club card, Red-line, Brand Managers) and externally (vendors).
- To prepare and complete the Merchandising manual for sign off by Buyers as per the Buyers brief.
- To obtain the supplier confirmation and submit TEM Bill backs to maintain and improve the profitability of the category.
- Weekly analysis of new product launches within category against Key Performance Indicators to provide key insights for scorecard and key reporting functions i.e. outstanding order reports, promotions sell through etc.
- To assist in ensuring speed to market in listing new products by timeously submitting accurate new line forms and cost and sell price information to the relevant teams.
- To administer and maintain the product database, e.g. listing products, vendors, product status etc.
- To co-ordinate and track supplier in-store promotion/product activation process.
- To manage general office administration (filing, account queries, minute taking) and ad hoc duties as required by the department.
Minimum requirements
Education
- B Degree or Diploma in Retail, Purchasing Management or similar (Essential)
Job Experience
- 3-6 months administrative retail experience (Essential)/ or successful completion of a Merchandise Graduate Programme.
- Previous experience as a category assistant
- Previous experience working with critical paths and project deadlines
Job Related Knowledge
- 3- 6 months’ administrative process' (Essential)
- Knowledge of buying and planning principles – 1 year (Essential)
- Knowledge of query resolution
Job Related Skills
- Problem solving and analytical thinking
- Attention to detail
- Competency in all computer packages, i.e. Outlook, Excel, PowerPoint
- Time Management
- Planning and Organising
- Decision making
- Verbal and written communication
Job Related Competencies
- Persuading and Influencing
- Analysing
- Learning and Researching
- Coping with Pressures and Setbacks
- Adhering to Principlse and Values
- Delivering Results & Meeting Customer Expectations
- Following Instructions and Procedures
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Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
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Introduction
- We are seeking to appoint a Senior Category Manager within our Merchandise department. The role will be based at Clicks Head Office and report to the Portfolio Manager.
Job description
Job Purpose
- To develop and execute the category strategy in order to achieve and exceed the category financial targets through rapidly accelerating category depth, strengthen pricing strategy and driving private label and exclusive Brands thereby creating product differentiation and innovation to increase market share and profitability.
Job Objectives
- To develop and implement a category plan for specific product ranges to ensure reduced cost of goods, optimise contract terms and increase income, assume responsibility of budget and revenue for category.
- To negotiate favourable trading terms and promotional spend (co-op), actively cultivate, develop and maintain vendor relationships and partnerships to ensure vendor performance and first to market with new product launches.
- To maintain relationships with existing suppliers and sourcing new suppliers for future products lines.
- To implement a plan that will achieve the Clicks' value proposition through price and promotion whilst achieving promotional sales targets.
- To translate the operating and financial plans into a balanced product assortment and visual on-shelf display to meet the customer’s needs
- To support the sourcing and development of private label products and exclusive brands thereby creating product differentiation, innovation and brand loyalty that will increase market share and profitability.
- To regularly review performance indicators, such as sales, margin and promo quantification, keeping the business updated on financial performance versus market and plan.
- To conduct range reviews, analyse consumer buying patterns, predict future trends and stay abreast with competitor activity.
- To work collaboratively with internal and external stakeholders, including marketing and Clubcard to ensure effective delivery of the operating plan.
- To support both the Merchandise and Graduate Development Programme by playing an active role in facilitating training sessions to embed sound procurement principles and commercial awareness.
Minimum requirements
Job Related Knowledge:
- Operating plan development
- Supplier relationship management
- Procurement and Supply Chain
- Business Objectives and Strategies
- Business Processes
- Retail Management
- Market trends and competitor analysis
- Understanding of supplier co-op negotiations and trading terms
- Financial planning and budgets
- Relevant legislation
- Sales Margin Management
- Understanding lower LSM buying patterns
Job Related Skills
- Strong Financial/Business acumen with a merchant mindset
- Strong negotiation skills
- Planning and organisational skills
- Ability to build strong supplier relationships
- Competency in all computer packages, i.e. Outlook,Excel, PowerPoint
- Verbal and written communication
- Problem solving and analytical thinking
- Strategic thinking and decision making
- Attention to detail
- Project management
Job Experience
- 4-6 years Category Management experience, specifically within FMCG wholesaleor value retail chains
- 2-3 years People Management experience
- Experience with local and global supplier networks
Education
- B Degree or Diploma in Retail, Purchasing Management or similar (Essential)
Competencies
- Deciding and Initiating Action
- Working with People
- Persuading and Influencing
- Analysing
- Learning and Researching
- Delivering Results & Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
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Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
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Introduction
- To assist in the development and execution of The Body Shop business (standalone stores as well as The Body Shop in Clicks) and New Business Development in the Clicks business strategy in order to achieve and exceed financial targets and ensure sustainable performance.
Job description
- To provide value adding business analysis and recommendations of merchandise performance, sales & profit trends, CRM and E-Commerce performance and marketing performance/ effectiveness to ensure sustainable performance is achieved by growing existing business and growth through new opportunities.
- To make recommendations on product pricing strategies in order to grow market share.
- To optimise potential profit opportunities within the business.
- To perform key analysis on promotional assortment management to identify products to promote or not to promote.
- To analyse product and space performance in order to identify opportunities to become more profitable.
- To analyse e-commerce and digital marketing performance to ensure sales performance and efficient marketing spend in collaboration with the marketing team.
- To analyse and improve the effectiveness of the CRM communications and promotions in line with the business objectives in collaboration with the CRM team
- To analyse New business development opportunities and determine feasibility thereof in collaboration with the finance team.
Minimum requirements
Job Knowledge:
- Business strategies
- Business objectives
- Retail policies and procedures
- Good understanding of retail environment
- Understanding competitor behaviour and ability to analyse them
Job Related Skills:
- Retail company systems
- Micro-office suite
- Excel advance level
- Financial acumen
- Change management skills
- Data analysis
- Reporting insights
- Skilled in the use of business analysis tools and techniques, including the preparation of business cases, facilitation and interviewing, context diagramming, business process analysis, event-driven process modelling, data modelling, location analysis and organization analysis.
- Ability to sort through the chaos and ambiguity of what is told and extract a concise description of the business issue and proposed solution.
- Ability to research problems and recommend creative solutions.
- Investigative mind and research new technology or best practice.
Job Experience:
- 3 to 5 years within a retail environment within a financial/analytical role
- Project Management experience advantageous.
- Finance and HR experience advantageous
Education:
- Relevant B. Degree (essential)
Essential Competences:
- Persuading and Influencing
- Presenting and Communicating Information
- Analysing
- Writing and Reporting
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
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Introduction
- We are looking to recruit an area manager to look after our Sorbet stores in Kwa-Zulu Natal. The role will be based in the Sorbet Offices in Mount Edgecombe and will report to Regional Manager.
Job description
The purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.
- To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance
- To analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability
- To implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility
- Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
- To oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
- To drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements
- To manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives
Minimum requirements
Job Knowledge
- Financial analysis and budgeting.
- Planning and performance improvement strategies
- Store operations, merchandising, and supply chain
- Risk management
- Relevant labour legislation
- Performance management
- Project management
- Conflict handling
Job Related Skills
- Business Acumen.
- Planning and organising.
- Overseeing daily store operations.
- Drive businesses to deliver sustainable profits.
- Attention to detail.
- Problem-Solving and Decision-Making
- Project Management
Experience and Education
- 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising
- 3-5 years’ experience in financial analysis and managing budgets
- 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams
- 2–3-years people management experience
- 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field
Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principle and Values
- Analysing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with Pressures and Setbacks
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Introduction
- To deliver high-quality education and mentorship in hair and grooming disciplines, ensuring learners achieve both practical and theoretical excellence. The role requires strong administrative skills and a thorough understanding of local and international trends in grooming and barbering.
Job description
Key Responsibilities
- Deliver structured training programs in hair and grooming, including barbering techniques.
- Demonstrate practical skills and ensure learners achieve competency standards.
- Assess and evaluate learners’ progress against trade test standards, providing constructive feedback.
- Maintain accurate training records, schedules, and administrative documentation.
- Stay current with international and local grooming and barbering trends and techniques.
- Mentor and guide learners to achieve professional standards and industry readiness.
- Support the academy in curriculum updates and development of training materials.
- Ensure compliance with regulatory and accreditation requirements.
- Promote a professional, positive, and safe learning environment
Key Competencies
- Technical expertise in hair and grooming, including barbering.
- Strong administrative capability with attention to detail.
- Ability to assess, mentor, and inspire learners.
- Knowledge of emerging industry trends and techniques.
- Professionalism, leadership, and organizational skills
Additional Competencies
- Excellent telephone etiquette and professional communication.
- Sales-driven mindset with focus on recruitment and education goals.
- Ability to travel to support recruitment and business needs.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Applicant Tracking Systems (ATS).
- Ability to generate, analyse, and interpret reports, including KPIs and performance metrics.
- Collaborates effectively with education and support teams.
- Commitment to ongoing professional development and networking.
- Experience in program development and communicating product updates effectively.
Benefits
- Opportunity to work with a leading grooming brand.
- Career growth in education and training.
- Exposure to professional development and global trends in hair and grooming
Minimum requirements
- Full trade test certifications in Hair and Grooming. (advantageous)
- Proven experience in barbering, grooming, and hair services.
- Up-to-date knowledge of local and international hair and grooming trends.
- Experience in training, mentorship, or education preferred.
- Passion for developing talent and advancing industry standards
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Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
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Introduction
- We are looking for a Payroll Compliance Clerk to join our Compliance team. This position will be based at our Head Office in Cape Town, reporting to the Payroll Compliance Supervisor.
Job description
- To check and validate all payroll submissions across all business units efficiently, on time, accurately and in accordance with company policies and legislation.
- To execute tasks accurately, on time and in accordance with payroll procedures, company policies and legislation
- To check and report on the application of relevant legislative requirements and deadlines dates
- To record all HR and Payroll administration accurately to enable compliance reporting
Minimum requirements
Qualifications and Experience:
- Diploma in HR/Payroll/Business Administration/Accounting
- 1 - 3 years of experience within an Administration/Payroll environment
Skills, Abilities and Job Related Knowledge:
- Company Policies and Procedures
- Relevant Legislation (BCEA, UIF, PAYE)
- Relevant Legislation (LRA, TAX, SKILLS DEVELOPMENT)
- Medical Aid and Pension Fund Rules
- Payroll Systems
- Accounting Knowledge
- Attention to detail
- Computer Literacy
- Written and Verbal Communication
- Interpersonal Skills
- Conflict Management
- Ability to maintain confidentiality
- Ability to follow rules and procedures
- Numerical
Essential Competencies:
- Applying Expertise and Technology
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
- Analysing
- Attention to detail
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Introduction
- Job Purpose: Assume responsibility for the Group payroll including all associated activities to deliver a value adding, cost effective and customer-focused payroll service to the business, that fosters a culture of continuous improvement within defined service level agreements.
Job description
Job Objectives:
- To manage the execution of payrolls, ensuring that all employees are paid accurately, and that payslips, statutory returns and reports are produced and validated in a timely manner in line with payroll procedures, company policies and legislative requirements.
- To ensure effective people management and development by providing the necessary training/development for the team, including developing a structured induction for new joiners and instil a culture of knowledge sharing.
- To utilise relevant payroll reporting tools to ensure appropriate workload allocation, maximize efficiency of processes and accuracy of data, and develop and review relevant Payroll KPI’s.
- To conduct trend analysis and provide business support through effective monthly reporting.
- The validation and reconciliation of post-payroll output.
- To ensure that employee records are safe, secure, accurate and updated.
- Liaise with internal and external Auditors, assisting as necessary and providing any required information.
- To ensure alignment with stakeholders to work effectively and ensure continuous improvement and excellent customer service.
Minimum requirements
Experience and Qualifications:
- Matric
- Relevant tertiary qualification
- 3-5 Years payroll supervisory experience - essential
- Experience working in a large complex payroll department
- Experience in SAP HCM system
- Experience working in cross-functional teams, especially in an environment which includes extensive co-operation with human resources departments
- Excellent MS skills - Excel advanced required
Knowledge:
- Knowledge of tax, UIF and all relevant remuneration regulations
- Basic Conditions of Employment Act
- Knowledge of payroll policies and procedures
- Knowledge of Business (structures, lines of authority)
- Thorough knowledge of SAP Payroll System
- In depth knowledge of all payroll related taxes (PAYE, SITE, and VAT) and legislation
Skills:
- Communication
- Numeracy
- Attention to detail
- Problem Solving
- Conflict Management
- Interpersonal Skills
- Ability to maintain confidentiality
- Service centric Business acumen
Competencies:
- Deciding and Initiating Action
- Adhering to Principles and Values
- Applying Expertise and Technology
- Planning and Organising
- Coping with Pressures and Setbacks
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Contractual Hours:
go to method of application »
Introduction
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job description
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Contractual Hours:
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Clicks Retailers is looking to recruit a new Driver to work within the Store Operations team. This role will be based at Clicks Constantia Emporium and will report into the Store Manager.
Job description
Job Purpose:
- To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality.
- This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.
Job Objectives:
- Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals.
- Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
- Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
- Obtain signatures and maintain proof-of-delivery records are complete and accurate.
- Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
- Communicate professionally with patients/customers and healthcare staff
- Relay patient or customer concerns or queries to the Store Manager
- Return undelivered or rejected items to the dispensary with the relevant documentation
- Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
- Ensure check sheet for deliveries are completed accurately
- Ensure the accurate number of parcels are confirmed beforehand
- Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment.
- Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse. Report any loss, damage, defect or security concern promptly to the Store Manager.
- Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations.
Minimum requirements
Experience:
Essential
- Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
- No traffic violations on record
- Police Clearance certificate
- Delivery experience
Desirable:
- Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- National Senior Certificate/ Grade 12 (Matric pass)
Job Knowledge
- Basic knowledge of delivery and pharmacy procedures
- High level of integrity and responsibility
- Ability to maintain confidentiality and handle medication with care
- Knowledge of customer service excellence
- Knowledge of merchandise and stock management principles
Competencies:
- Attention to detail
- Planning and organising
- Problem solving
- Strong customer orientation
- Able to work under time pressure/time deadline
- Able to work in a team
- Accuracy and Numerical ability
go to method of application »
Introduction
Job description
Job Purpose:
- To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality.
- This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.
Job Objectives:
- Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals.
- Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
- Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
- Obtain signatures and maintain proof-of-delivery records are complete and accurate.
- Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
- Communicate professionally with patients/customers and healthcare staff
- Relay patient or customer concerns or queries to the Store Manager
- Return undelivered or rejected items to the dispensary with the relevant documentation
- Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
- Ensure check sheet for deliveries are completed accurately
- Ensure the accurate number of parcels are confirmed beforehand
- Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment.
- Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse. Report any loss, damage, defect or security concern promptly to the Store Manager.
- Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations.
Minimum requirements
Experience:
Essential
- Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
- No traffic violations on record
- Police Clearance certificate
- Delivery experience
Desirable:
- Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- National Senior Certificate/ Grade 12 (Matric pass)
Job Knowledge
- Basic knowledge of delivery and pharmacy procedures
- High level of integrity and responsibility
- Ability to maintain confidentiality and handle medication with care
- Knowledge of customer service excellence
- Knowledge of merchandise and stock management principles
Competencies:
- Attention to detail
- Planning and organising
- Problem solving
- Strong customer orientation
- Able to work under time pressure/time deadline
- Able to work in a team
- Accuracy and Numerical ability
go to method of application »
Introduction
Job description
Job Purpose:
- To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality.
- This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.
Job Objectives:
- Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals.
- Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
- Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
- Obtain signatures and maintain proof-of-delivery records are complete and accurate.
- Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
- Communicate professionally with patients/customers and healthcare staff
- Relay patient or customer concerns or queries to the Store Manager
- Return undelivered or rejected items to the dispensary with the relevant documentation
- Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
- Ensure check sheet for deliveries are completed accurately
- Ensure the accurate number of parcels are confirmed beforehand
- Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment.
- Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse. Report any loss, damage, defect or security concern promptly to the Store Manager.
- Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations.
Minimum requirements
Experience:
Essential
- Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
- No traffic violations on record
- Police Clearance certificate
- Delivery experience
Desirable:
- Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- National Senior Certificate/ Grade 12 (Matric pass)
Job Knowledge
- Basic knowledge of delivery and pharmacy procedures
- High level of integrity and responsibility
- Ability to maintain confidentiality and handle medication with care
- Knowledge of customer service excellence
- Knowledge of merchandise and stock management principles
Competencies:
- Attention to detail
- Planning and organising
- Problem solving
- Strong customer orientation
- Able to work under time pressure/time deadline
- Able to work in a team
- Accuracy and Numerical ability
go to method of application »
Introduction
Job description
Job Purpose:
- To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality.
- This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.
Job Objectives:
- Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals.
- Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
- Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
- Obtain signatures and maintain proof-of-delivery records are complete and accurate.
- Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
- Communicate professionally with patients/customers and healthcare staff
- Relay patient or customer concerns or queries to the Store Manager
- Return undelivered or rejected items to the dispensary with the relevant documentation
- Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
- Ensure check sheet for deliveries are completed accurately
- Ensure the accurate number of parcels are confirmed beforehand
- Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment.
- Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse. Report any loss, damage, defect or security concern promptly to the Store Manager.
- Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations.
Minimum requirements
Experience:
Essential
- Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
- No traffic violations on record
- Police Clearance certificate
- Delivery experience
Desirable:
- Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- National Senior Certificate/ Grade 12 (Matric pass)
Job Knowledge
- Basic knowledge of delivery and pharmacy procedures
- High level of integrity and responsibility
- Ability to maintain confidentiality and handle medication with care
- Knowledge of customer service excellence
- Knowledge of merchandise and stock management principles
Competencies:
- Attention to detail
- Planning and organising
- Problem solving
- Strong customer orientation
- Able to work under time pressure/time deadline
- Able to work in a team
- Accuracy and Numerical ability
Method of Application
Use the link(s) below to apply on company website.
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