Job Opportunities at Epiroc

Mission

• We are looking to hire a highly driven business analyst to assist the company to improve business efficiency and support the implementation of a new ERP system, M3 which is being implemented through project MORE. The business analyst’s responsibilities involve supporting activities of project MORE through the various stages, communicating to management on progress, concerns, and difficulties face during project implementation. Mapping business processes within a given area of the business and highlighting touch points with different entities within the group. Assist in the generation of material for feedback to management.

Main Responsibilities Or Functions

• Identifying and addressing operational, financial, and technological risks within the business.
• Maintaining, testing, and improving business and systems operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement opportunities.
• Identifying innovative ways to increase customer satisfaction.
• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervising the design of new internal systems and integrations.

Education And Experience

• Bachelor’s degree in IT or any related field.
• Proven experience as a business analyst.
• Proven training in Business Process Modelling.
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Knowledge of Microsoft Visio and Lucid Charts is advantageous.
• The ability to handle multiple projects in a fast-paced environment.
• Effective communication skills.
• Excellent problem-solving and analytical skills.

Competence

• Good understanding of information systems,
• Good understanding of process design and data flow,
• Good communication skills internally and externally and willing to develop strong relations with different stakeholders,
• Strong Customer Care focus with strong desire to deliver best practice solutions for our customers together with them,
• A highly motivated, enthusiastic and results driven individual

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Main Responsibilities Or Functions Of Job (describe Major Responsibilities.

• Processing of customer orders received
• Quotations to customers (same day) and follow up.
• Actively promote & market parts sales.
• Communicate with customers on a regular basis to ensure Customer Service Excellence and report on outstanding orders.
• Support CTP database.
• Work closely with sales personnel to create new sales opportunities.
• Investigate customer credits and recommend solutions to avoid non-conformances.
• Co-ordinate the movement of demonstration stock.
• Attend to customer queries/complaints in a timely and professional manner.
• Support Distributors to optimize parts sales.
• Support the QA process.
• Carry out additional duties as may become necessary to ensure the successful operation of the company.

Required Skills And Capabilities.

• Computer literacy. Good knowledge of BPCS, Word will be an advantage.
• Excellent interpersonal communication skills to communicate with customers and colleagues.
• Good telephone manners and skills
• Have an understanding of how the supply chain is managed.

Educational Qualifications and Experience:

• Grade 12
• 3 Years experience in the Customer Service / Internal Sales environment with relevant qualification or diploma.

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Main Responsibilities

• Maintain and increase market share and profitability
• Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
• Endeavour to enlist new customers.
• Supporting the companies policies and procedures
• Assist with collection of outstanding monies due from sales.
• Ensure correct forecast per warehouse is established.
• Ordering of correct products for weekly stock replenishing.
• Follow up on new orders, deliveries, and back orders.
• Regular update of receipts and stock issues. (Documentation).
• Reconciling of stock in warehouse – monthly verification.
• Managing and reconciling of stock in warehouse.
• Reconciling of figures for invoicing.
• Monthly update of PDC Statistics.
• Present realistic target for monthly/annual sales for approval.
• Intimate knowledge of Market share in area.
• Monthly reporting to product managers of developments in area.
• Ensuring continuous customer support regarding product performance.
• Continuous follow-up and after sales service
• Correct pricing structures to be applied (outright / contract)
• Quotations to customers to be approved by management.
• Product presentations to new and existing customers to promote product.
• Liaison with customer on new products and designs.
• All new products or design change requests to be forwarded to Product Manager.
• Liaise with customers regarding product related queries. (claims / non-performance)

Required Skills And Capabilities

• Extensive product knowledge on all rock drilling tools product lines.
• Ability to achieve set targets/goals.
• Knowledge of correct applications of products.
• Require medical fitness certificates.
• Ability to write detailed and comprehensive reports (monthly)
• Able to work without supervision and be a team player.
• Good communication skills and customer focused, and be presentable on all levels.
• Computer Literacy
• Valid drivers license.

Education And Experience Requirements

• 3-5 years' experience in a similar role
• Experience in the mining industry
• Tertiary qualification in business management and/or sales and marketing