Career Opportunities at Clickatell - 2 Positions

Purpose

As a Senior infrastructure Engineer, you will be accountable for assisting the DevOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. This role will work closely with our software and technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.

Requirements/Responsibilities of the Role

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Technical research and development to enable continuing innovation within the infrastructure
• Auditing and analysis of logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners
• Technical liaison with enterprise customers and vendors as required
• Lead the Systems Administration Community of Practices (COP) where a forum is created to share knowledge and promote learning.
• Service, maintain, commission, and support global platforms, with a view towards high availability

We Are On A Learning Journey

Requirements of the Role

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous
• Perl, python, ruby and/or PHP scripting experience advantageous
• Containerisation (Docker/Kubernetes) knowledge advantageous
• Use of CD/CI tools (Anisible/Puppet/Terraform) advantageous
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions
• Software package building and release management with software tools such as Puppet, Chef or Salt
• Network/OS clustering
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre
• Must understand and demonstrate knowledge of:
• Networking, from Ethernet to IP
• Operating systems, from bare steel to network services
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
• Minimum of 5 years in a system administrative position
• Minimum of 4 years working experience with Unix or derivative
• Minimum of 4 years working experience with troubleshooting hardware and/or software
• Minimum of 3 years programming or scripting experience (advantageous)
• Amazon Web Services Virtualization technologies

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Purpose

As a Senior Infrastructure Engineer: DevOps you will be accountable for assisting the DevOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We are looking for an experienced individual to help us manage and develop our cloud infrastructure. This role will work closely with our software and technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.

We Do The Right Things

Responsibilities of the Role

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Contribute to architectural and design discussions around current and future system implementations, including but not limited to monitoring/internal tooling/AWS environment design requirements.
• Technical research and development to enable continuing innovation within the infrastructure environments.
• Auditing and analyses of logs and other system data for troubleshooting and preliminary root cause determination, change control management for code deployment and configuration modifications.
• Ensuring all documentation and diagrams for all environments are accurate and up to date.
• Technical liaison with enterprise customers and vendors as required.
• Service, maintain, commission, and support global platforms with a view towards high availability and scalability.
• Technical liaison with enterprise customers and vendors as required.

We Are On A Learning Journey

Requirements of the Role

• Minimum of 3 years working experience with Unix or derivative.
• Minimum of 3 years working experience with troubleshooting hardware and/or software.
• Experience in virtualisation and cloud environments, particularly Amazon Web Services (AWS) essential.

Experience required in:

• Containerization of services
• Containerized environments (EKS/K8S)
• Deployments, Services, Ingress
• Performance optimization of pods
• Securing containerized environments
• Templatization and automation of work
• CI/CD frameworks and workflows (Gitlab / Github Actions / Jenkins)
• Must understand and demonstrate knowledge of Infrastructure as Code (Terraform/Ansible)
• Scripting (BASH) essential.
• Experience in both traditional data centres and public cloud environments essential.
• Understanding of the SDLC and Agile methodologies essential.
• AWS Certified DevOps professional advantageous
• YAML scripting advantageous.

Benefits
Perks of the Role

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor, chair and UPS