Career Opportunities at eMedia Investments

Description

• As a Customer Care Agent you would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service.

Key Performance Area

Interpersonal and team relationships

• Team Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives

Personal development

• Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives.

Budget Compliance

• Comply with work rules, standards and methods. Take care to minimise waste. 

Correspondence

• Receiving incoming viewer calls and achieving an average call quality of at least 90%.
• Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
• Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%.
• Achieving a response quality of at 85% on written platforms.

Maintain Customer Relationships

• Resolving and responding to customer queries, complaints, comments and suggestions.
• Providing advice to callers about Open View related issues.
• Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery.

Requirements

• Qualification: National Senior Certificate 
• Experience: 1 year Customer Service experience 
• Language: English

Competencies:

• Computer Literacy
• MS Word
• MS Excel
• MS PowerPoint

Behavioural Competencies

• Time management
• Self-leadership
• Managing relationships
• Assertiveness

Technical Competencies

• Problem solving skills
• Planning skills
• Organising skills
• Decision making skills
• Interpersonal skills
• Coping under pressure
• Conflict handling skills
• Persuasiveness
• Communication skills

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Description

• The purpose of the role is to manage all things related to administration and to ensure the office runs smoothly at all times.  

Key Performance Area:

Interpersonal and team relationships

• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.

Personal development

• Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives.

Budget Compliance

• Comply with work rules, standards and methods. Take care to minimise waste.

Operations

• Manage the allocation of resources for shoots in consultation with the Story Editor / Executive Producer.
• Book camera persons for all Producers.
• Organize graphics for links with the graphics department.
• Update board with everyone's whereabouts, deadlines and shoot schedules.
• Set up Anchor links every week - sort out wardrobe, locations, make-up etc.
• Order gear and stationary.
• Manage and audit camera equipment through kit checks with Cameramen weekly.

Administration

• Organize internal events.
• Prepare shooting schedules, running orders and the credit roll every week.
• Purchase production equipment.
• Manage the setup of new employees at Checkpoint with regards to telephone, email, internet access, Dalet access, tag etc.
• Send FCC sheets for promo’s to relevant parties and confirm QC status.
• Make travel bookings.
• Fill in training reports and submit when a team member or entire team has had training (internal & external).

Editorial

• Assist with research and field shoots when necessary.
• Go through viewer emails and bring story suggestions from viewers to meetings.
• Read newspapers and watch eNCA to stay on top of what stories are being covered every day.
• FLAG stories we should follow up on to the team.
• Come up with story suggestions.
• Take notes during meetings and write minutes.

Technical

• Be able to use Dalet.
• Be able to edit using Final Cut X.
• Edit promos and inserts when required.
• Assist with logging and transcribing.
• Manage the show’s online profile on Twitter, viewer interaction strategies and marketing in consultation with the Executive Producer.
• Export and upload shows to online platform Kaltura and contact online department with write up.
• Arrange graphic materials for show links.

Requirements
Qualification

• National Senior Certificate - Essential
• Advanced Diploma in Production Management  -  Essential
• Advanced Diploma in Journalism and/or Video Editing - Advantageous

Experience

• Broadcast/Journalism - 3 years - Essential

Behavioural Competencies

• Time management
• Self-leadership
• Managing relationships
• Assertiveness

Technical Competencies

• Dalet
• Final Cut X
• Microsoft Office Suite
• Functional Competencies
• Problem solving skills
• Planning skills
• Organising skills
• Change management skills
• Decision-making skills
• Interpersonal skills
• Mentoring skills
• Persuasiveness
• Communication skills
• Presentation skills
• Facilitation skills
• Coping under pressure
• Conflict handling skills