Career Opportunities at Nedbank

Job Purpose

To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose

To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose

To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals
• Conduct business activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements

Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 6 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

Type of Exposure

• Conducting gap, needs and root cause analysis
• Analysing and interpreting, situation, qualitative and quantitative data that requires an evaluation of multiple factors
• Identifying trends
• Drafting and checking accuracy of reports and records  
• Writing business proposals Preparing and delivering presentations
• Communicating complex information – written and orally
• Developing ways to minimise risks
• Working with a group to identify solutions to a problem
• Successfully selling banking solutions
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Influencing stakeholders to obtain buy-in for concepts and ideas

Technical / Professional Knowledge

• Banking knowledge and procedures
• Business writing, terms and definitions, acumen, and principles  
• Communication Strategies
• Data analysis
• Industry trends
• Principles of project management
• Relevant regulator, software, and systems knowledge
• Research methodology
• Decision-making process

go to method of application »

Job Purpose

To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Follow laid down processes in opening of accounts by using checklist and account opening matrix.
• Complete weekly compliance training and assessment online to keep up to date on changes.
• Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
• Action daily control reports and attach correct documentation.
• Identify new clients and their needs through needs analysis and provide a suitable solution.
• Cross sell to existing clients by establishing need through financial fitness discussions.
• Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
• Ensure that every deal done is priced in line with Business Unit objective and strategy.
• Generate revenue through charging for ad hoc services provided to clients.
• Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
• Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
• Participate in end of day discussion and apply recommendations from manager to optimise sales results.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
• Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
• Adhere to the ask once promise to clients according to Nedbank strategy.
• Build relationships with clients through regular contact and having an individual interest in them.
• Network with internal stakeholders to collaborate in order to provide complete solution to clients.
• Obtain regular feedback from clients by requesting completion of feedback forms.
• Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
• Adhere to clean desk policy to minimise risk of exposing client confidentiality.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.

Minimum Experience Level

• Matric;
• RE5;
• 3 years or more Broker Experience (Personal Lines & Commercial Lines)
• 3 years or more Short-Term Insurance Experience;
• 3 years or more Property Finance Experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Short Term Insurance Qualification (150 FAIS Credits), Regulatory Examinations 5.

Technical / Professional Knowledge

• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Nedbank culture
• Cluster Specific Operational Knowledge
• Banking knowledge

Behavioural Competencies

• Continuous Learning
• Energy
• Advancing Sales Discussions
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

go to method of application »

Purpose of role

• The Nedbank Group has a robust interest rate risk in the banking book (IRRBB) management framework supported by a Macro Fair Value Hedge Accounting (MFVHA) solution. This IRRBB management framework and MFVHA solution is owned by BSM and is continuously enhanced to ensure that the source of interest rate risk is identified, measured, managed and reported and that MFVHA models are effective in reducing P&L volatility by reviewing valuation methodologies and other model parameters. Collaborating and maintaining strong working relationships with the different areas in BSM, Group Risk, Treasury and front lines businesses to facilitate and coordinate the implementation; ongoing execution and continued enhancement of effective and efficient risk management practices within Nedbank to make us world class at managing interest rate risk, and so achieve our strategic objectives.

Outputs (deliverables)

• Identification of the sources of interest rate risk and enhancement of hedging processes to ensure that material risk positions are identified and included in the hedging programme in line with ALCO hedging mandates.
• Manage the MFVHA month-end processes and associated reporting of P&L into the various executive committees and public disclosures.
• Ensure compliance to interest rate risk regulatory requirements (Regulation 30) and hedge accounting standards (IAS39).
• Manage the House View Forum (HVF) processes including budget rates, meeting packs and approvals.
• Monitoring of the effectiveness of the hedging programme within approved thresholds and optimisation of hedging processes to reduce hedging costs.
• Perform “deep dives” into specific hedging portfolios to ensure that the risk is appropriately hedged taking into account the behavioural nature of portfolios and optionality.
• Oversight and input into all IRRBB related processes (including development and enhancements pertaining to the ALM system) and internal and external reporting, and backup to key processes.
• Represent Nedbank at the applicable industry forums.

Formal Qualification

• Essential: Post graduate degree in Accounting, Economics or Financial Risk Management
• Preferred: Masters degree in Accounting, Economics or Financial Risk Management, CFA/ FRM

Experience

• 8 to 10 years’ experience within a Markets, Treasury, Balance Sheet Management or Asset and Liability Management function.
• 5 years in a people management position.
• Implementation of regulatory and accounting standard changes.

Personal Style and values

• Must demonstrate a willingness to enhance understanding of current methodologies and models (self-starter).
• Excellent verbal and written communication skills. Must be able to explain complex and/or technical matters clearly, accurately and simply. 
• High levels of resilience, determination and drive.

Professional/Technical Competencies

• Strong analytical and quantitative skills.
• Excellent programming skills.
• Excellent presentation skills.
• Excellent problem solving skills.
• Must be able to handle pressure and to operate with relative ease in a dynamic environment.
• Focus on detail and potential errors, must be methodical and organized.
• Detail-oriented and self-motivated. 
• Work hard, smart, productive, business driven, be able to deliver under pressure.
• Ability to work in a team and engage with senior stakeholders.

Behavioural Competencies

• Building Partnerships
• Coaching
• Continuous Learning
• Customer Focus
• Facilitating Change
• Influencing