Career Opportunities at Nimble Group

ABOUT THE ROLE

As a Change Manager: Culture Change, Facilitation and Learning and Development Specialist, your primary responsibility will be to drive and support organizational change initiatives, foster a positive culture, facilitate learning and development programs, and enhance overall employee engagement and performance. You will collaborate with various stakeholders, including senior leadership, the Human Capital teams, and employees at all levels, to create and implement effective strategies for change management, performance improvement, culture change, and learning and development.

KEY RESPONSIBILITIES

Change Management:

• Develop and execute change management strategies and plans to drive successful adoption of organizational changes.
• Conduct impact assessments and stakeholder analysis to identify potential challenges and develop mitigation plans.
• Engage and communicate with employees at all levels to build awareness and understanding of the change initiatives.
• Provide guidance and support to project teams in implementing change initiatives, ensuring alignment with organizational goals.

Culture Change:

• Assess the existing organizational culture and identify areas for improvement or change.
• Design and implement culture change initiatives to foster a positive and inclusive work environment.
• Develop and execute communication plans to promote cultural values, behaviours, and norms.
• Collaborate with leadership and Human Capital teams to align culture change initiatives with organizational objectives.

Facilitation:

• Plan and facilitate workshops, meetings, and training sessions to support effective communication and collaboration.
• Guide discussions and decision-making processes to ensure productive outcomes.
• Utilize various facilitation techniques and tools to encourage participation and engagement.
• Foster a safe and inclusive environment for open dialogue and knowledge sharing.

Learning and Development:

• Assess learning needs and develop comprehensive learning programs aligned with organizational goals and individual development plans.
• Design and deliver training sessions and workshops on various topics, including leadership development, team building, and professional skills enhancement.
• Identify and evaluate external training resources and vendors to enhance the learning and development offerings.
• Measure the effectiveness of learning programs and make necessary adjustments based on feedback and evaluation.

Relationship Management:

• Build strong relationships with stakeholders, including senior leaders, managers, and employees, to understand their needs and support their development.
• Collaborate with Human Capital teams to align change management, culture change, and learning initiatives with performance management strategies.
• Partner with cross-functional teams to ensure consistency and integration of change and learning initiatives across the organization.
• Provide guidance and support to managers and leaders in driving change and building a positive culture within their teams.

REQUIREMENTS:

• Bachelor's degree in organizational psychology, human resources, business administration, or a related field (advanced degree preferred).
• Qualified Coach – COMENSA or OCF membership
• Proven experience in change management, culture change, facilitation, and learning and development.
• Proficiency in using learning management systems and other relevant technology tools.

COMPETENCIES / SKILLS:

• Strong understanding of change management methodologies, tools, and best practices.
• Excellent facilitation skills, with the ability to guide discussions and engage diverse groups of participants.
• Familiarity with adult learning principles and instructional design methodologies.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Analytical and problem-solving abilities to assess challenges, develop strategies, and measure effectiveness.
• Project management skills, including the ability to manage multiple initiatives and prioritize tasks effectively.
• Knowledge of organizational behaviour, employee engagement, and talent development theories and practices.

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Job Purpose:

As a Specialised Trace Agent, your role entails tracing debtors in intricate cases. You will be tasked with conducting thorough research and customising your tracing methods / searches to suit the unique circumstances of each debtor. Utilising a diverse array of legal and investigative services, you will effectively track down the debtor. Additionally, you hold the responsibility of enhancing debtor profiling. This involves reviewing and updating debtor records, gathering supplementary data to enhance segmentation for improved efforts in right party contact and identifying opportunities for more precise targeting and engagement. The successful execution of this task is pivotal to the efficacy of your debt collection endeavors.

Location: Sandton, Johannesburg

KEY PERFORMANCE AREAS:

• Under the management / direction of the Specialised Collections Manager, the Specialised Trace Agent will have the following responsibilities (including but not limited to):
• Effectively managing assigned cases for debtor profiling.
• Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party.
• Utilizing a wide range of search engines, tools, and support services to optimise right party contact.
• Adhering to all Key Performance Indicators (KPIs) and Key Performance Areas (KPAs) established for a specialized trace agent.
• Maintaining strict compliance with all applicable laws and regulations governing debt collection practices.
• Performing additional ad-hoc duties as required.
• Efficient management of allocated cases for debtor profiling.
• While your primary focus will not be debt collection at this stage, your role will involve supporting the collection department by enhancing debtor profiling for more effective right party contact.

REQUIREMENTS:

• Minimum 3 years debt collections or credit management experience.
• An understanding of business entities, business lending and lending criteria.
• Firm understanding of the legal processes and procedures.
• Experience in collections on banking portfolios is advantageous.
• Experience in a legal collection’s environment is preferable.
• Computer Literate (MS Office) an intermediate level.
• Familiarity with conducting research via the internet and various other tools.
• Working knowledge of Collections system/s is advantageous.
• Ability to work in a fast paced and an ever-changing environment.

SKILLS:

• Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
• Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
• Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
• Exceptional attention to detail and a commitment to producing high-quality work.
• Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
• Pro-active team player – works well in a team and contributes to the team’s success.
• Ability to take ownership of responsibilities.
• Problem-solving skills.
• Persuasive / influencing skills.
• High degree of accuracy.
• Strong business writing skills.
• Innovative.

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Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location: Sandton, JHB

KEY PERFORMANCE AREAS:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

• Management of performance against set targets;
  • Collections
  • Productivity
  • Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS:

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections  environment is advantageous
• Competent in MS Office at an intermedia te level

SKILLS / KNOWLEDGE / ATTRIBUTES:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn