Career Opportunities at Rhodes University

Main Objectives

• The Service Desk provides excellent customer service to all staff and students for the resolution of their computing needs and problems.
• This is accomplished by the Service Desk Agent ensuring that all incoming calls are answered promptly, emails to the Division are followed up on and allocated expediently and visitors are seen to in a professional manner.

The Requirements

• Grade 12 plus approximately 2 years’ relevant experience where such experience includes working in an IT Help Desk environment
• Previous administrative experience within a computerized environment.
• Previous experience in dealing with IT queries via email and the phone and working in an IT Helpdesk environment.
• Be computer literate and be able to demonstrate an understanding of operating systems and office software, in particular Microsoft. Must be familiar with Microsoft operating systems, Microsoft Office, internet and email.

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Main Objectives 

• To provide a high-level, efficient, and effective project, organisational, and administrative support while handling multiple demands from functional area specialists in the Legal Unit as is necessary in order to support the effective execution of their mandates and the vision of the Legal Unit.

The Requirements

A relevant Bachelor's Degree or equivalent plus approximately 4 years' relevant experience where such experience includes: - 

• Previous administrative experience in a computerised administrative environment at a senior level.
• Previous administrative experience where planning, coordinating, and executing administrative processes and projects was a key responsibility and where the job required a high degree of multi-tasking.
• Previous experience in managing projects or events that required involvement of others and multiple processes.
• Previous experience in assisting with the planning, coordination and executing of projects.
• Previous experience in handling high-level and/or potentially sensitive queries from stakeholders, for example, staff, students, and members of the public.
• Previous experience as a legal secretary would be an advantage.