Career Opportunities at Sanlam Group

What will you do?

• Manage hourly, daily, and monthly productivity of staff to achieve required targets.
• Manage claims assessor performance and be able to manage poor work performance where required as per company process.
• Manage employee problems to increase employee engagement. 
• Conduct monthly feedback session with each staff and document each feedback session.
• Ensure performance appraisals and development feedbacks are provided and documented for all staff. 
• Ensure efficient utilization of company resources in line with the budget.
• Manage claims assessment on all Non risk claims to achieve the 90% of claims assessed to be within 48 hours from submission.
• Ensure staff are at 100% adherence to the Non Risk claims Sops
• Bi- annual review of claim requirements 
• Monitor and manage claims referred to Premium allocation and Values team to ensure they are finalised within SLA 
• Monitor and ensure all refund claims are paid within 5 day hour SLA.
• Identify processes within the claims where optimum efficiencies may be achieved through the process of automation. 
• Daily management of the Non Risk claims register and ensure all claims received have been noted on the register and have be assessed.
• Monitor fraud trends and provide recommendations for relevant changes to be implemented to close identified Gaps.
• Respond to all complaint queries within 24 hours.Manage JIRA logs to reduce user error.
• Provide weekly, monthly, and quarterly reports on Non risk overall performance.
• Review and provide feedback on monthly audits conducted
• Review and provide feedback on monthly complaints received
• Engage with multiple stakeholders  to ensure all processes and requirements are accurately defined. 
• Ensure staff undergoes yearly fraud and risk training.
• Manage stakeholder relationship to ensure alignment on processes and improve stakeholder engagement. 
   

Qualification & experience;

• Matric
• Diploma / Degree would be an advantage
• COP/IISA would be an advantage 
• 3 years relevant experience in a similar environment essential 
• At least one-year proven management of staff experience

Knowledge and skills

• Proficiency on MS Word,& Excel (intermediate level) essential
• Computer literate
• Communications skills (written and verbal)

Personal qualities 

• Attention to detail
• Customer focused
• Interpersonal skills
• Analytical skills
• Ability to work and in a team
• Relationship and People Management
• Performance management and motivating of others
• Conflict Management

go to method of application »

What will make you successful in this role?

• Developing, executing and measuring marketing communications concepts various stakeholders. 
• Developing, coordinating and implementing the annual marketing communications activity calendar and content, through all communication channels and materials for establishing coherent internal and external messaging. 
• Ensuring that messages are integrated from internal to external for example; articles, success stories, press releases, exco presentations, scripts, podcasts, market collateral, etc.
• Ensuring sound communication across multiple and appropriate trade media in line with the overall communication strategy.
• Researching, identifying, and selecting external marketing communications service providers and defining quality and delivery targets for externally assigned activities, monitoring ongoing progress, and resolving issues. 
• Defining key targets and quality metrics for marketing communications initiatives
• Leverage group marketing initiatives.
• Provide on-the-job training/support to fellow team members. 
• Good understanding of procedures and concepts within own discipline and a basic knowledge of these elements in other disciplines within Marketing and communications.

Duties:

Marketing and Communication Strategy:

• Identifies target audiences and segmentation model.
• Drafts strategy on different stakeholders and audiences using various mediums in support of sales, retention and service units to achieve maximum results for membership generation and retention.
• Sources information on market trends and competitor analysis.
• Measures and evaluates communication quality.
• Compiles monthly management reports and quarterly for executives.

Brand Strategy:

• Ensures brand research is conducted to see perceptual movement of brand.
• Develops brand strategy against market research and positioning.
• Develops and manages brand guardian internal and brand ambassador programmes for increased endorsement and brand equality.

Advertising and campaign management:

• Develop, implement and monitors public relations plan.
• Develop and manages advertising strategy and plan (via traditional and digital channels) to boost public awareness and support any campaigns and brand assets as set out by annual marketing calendar.
• Drafts plan for campaigns, social media, blogs and video interviews that result in lead creation.
• Measures outcomes from campaigns and lessons learned, changing and improving as necessary.
• Ensures execution of special campaigns planned to support sales drive and lead creation.
• Sets objectives, budgets and project plans against each campaign.

Public Relations:

• Communication/PR strategy and maintenance and update of monthly PR plan
• Develop, implement and monitors public relations plan.
• Stakeholder Management
• Media Management
• Press releases
• Newsletter
• Development of content for industry publications
• Annual report administration
• PR reports (including reporting on effectiveness of campaigns in an effort to maximise results)

People Development;

• Develops and Manages departmental structure and creates job descriptions.
• Manages, motivates and supports team members, and provides skills development opportunities.
• Performs daily HR and performance management functions.
• Ensures adherence to all relevant company policies and procedures

Experience and Qualification/s required;

• Bachelor’s degree or Diploma in communications, marketing, journalism, public relations, or related area.
• 5+ years’ background in a similar position.
• Strong understanding of Marketing mix
• The experience of building targeted content is advantageous.
• Sound understanding of communication practices and procedures.
• Excellent communication skills.
• Ability to multitask and work well under pressure.
• Outstanding organizational and leadership skills. 

Knowledge, Skills and Abilities:

• Quality and detail orientation 
• Persuading and influencing 
• Client service orientation
• Creating and innovating
• Achieving personal work goals and objectives
• Entrepreneurial and commercial thinking
• Interpersonal sensitivity 
• Sound knowledge of writing for digital platforms and an inclination to drive digital solutions and find new and innovative ways to communicate. 
• Ability to track and monitor engagement rates, as well as the ability to read these and find ways to increase engagement rates. 
• Engaging with and working alongside Communication teams across Sanlam

Core Competencies;

• Cultivates innovation 
• Customer focus 
• Drives results 
• Collaborates 
• Being resilient  

Personal qualities;

• Organizational savvy 
• Manages complexity 
• Balances Stakeholders 
• Drives vision and purpose 
• Critical Thinking
• Complex communications
• Creativity
• Emotional Intelligence
• Productivity and Accountability
• A builder of teams that thrives

go to method of application »

What will you do?

• The Business Development Manager will be responsible for developing and maintaining an Investment Intermediary portfolio  and increasing Sanlam Group’s market share of retail investment business from this portfolio, and delivering on the Glacier Strategy.

What will make you successful in this role?

The following outcomes will be expected to be achieved by the Business Development Manager:

• To attract new business and increase retention of existing investment business
• Source and introduce new Intermediaries to Glacier
• To ensure that profitable annual sales volumes and monthly targets are met by directly and actively growing and managing an Intermediary Portfolio
• To further develop and grow the regional business from the SanlamConnect Tied Force (sales volumes, investment education and training, marketing and client services – administration)
• Implementing an Intermediary support model to facilitate effective and efficient support between the Channel, the Intermediary and the various Sanlam Group product providers
• To supply accurate investment, product, fund, service’s and investor information
• To train and develop the Intermediary’s and Intermediary’s support staff
• To support investment projects and campaigns (marketing support)
• To participate in investment product implementation (presentations, product development & client service support)
• To facilitate or identify Intermediary needs – technology, reporting and developing a profitable practice
• To manage the Business Development Coordinator    
• To co-ordinate and maintain effective SLA’s with all relevant stakeholders
• To ensure adherence to all regulatory requirements (e.g. FAIS, FICA)
• To train and facilitate the use of Glacier’s digital strategy/tools such as the Web and Investment Hub.

Qualifications and experience

• Relevant financial/ investment qualification (Financial tertiary qualification)
• 3 –5 years’ experience in a financial distribution environment
• Supporting and developing of intermediary (IFA) practices
• Proven Sales related success and track record
• Technical knowledge about retail investments, retail investment industry and trends
• Valid drivers’ license and own reliable vehicle

Competencies;

• Resilience and Tenacity (sales environment)
• Building and Maintaining Relationships 
• Leadership / Management Skills
• Contributing to Team Success
• Performance / Target Driven
• Client Service Orientation
• Effective written and verbal communication and presentation skills
• Impact & Influence
• Innovative Thinking
• Entrepreneurial Skills
• Problem-solving
• Ability to work under pressure 

Attributes

• Positive, can do attitude with high self confidence levels
• Honesty, integrity and respect
• Ability to work independently

Qualification and Experience

• Degree with 3 to 4 years related experience

Knowledge and Skills;

• Financial advice and support
• Production target achievement and budgeting
• Compliance and risk management
• Client relationship management
• Financial planning and recommendations

go to method of application »

Key responsibilities:

• Complete the full Administration process of disability benefits payable in monthly instalments and disability benefits payable in lump sums
• Calculation and payments of benefits
• Liaising with internal and external clients
• Record keeping, summarising information and updating systems
• Understand and interpret policy definitions and rules
• Reporting as and when required 

Qualifications and Experience:

• Matric with Mathematics and/or Accounting
• Minimum of 2 years experience in employee benefits or individual life

 Knowledge and skills;

• Bilingual (English and Afrikaans)
• Excellent knowledge of the Group Risk Industry
• General understanding of Employee Benefits
• Computer literate with proficiency in Microsoft Office (Word and Excel specifically)

Core Competencies;

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Personal Qualities;

• Excellent Interpersonal skills
• Strong analytical and planning skills
• Meticulous (attention to detail)
• Results driven
• Ability to manage own time
• Excellent client service ethic
• Action and result orientated