Career Opportunities at U.S. Embassy South Africa

Duties

• The Alumni Coordinator works under the supervision of the Public Diplomacy Officer for Public Engagement (PDO/PE) or Public Affairs Officer (PAO) designee and has no supervisory responsibilities.  Designs, develops, and coordinates the Mission's alumni programs for Emerging Voices (EV) exchange alumni, including youth and communities that are not included in traditional U.S. diplomatic engagement, such as civil society groups and populations vulnerable to extremist appeals; and for Established Opinion Leaders (EOL) exchange alumni, including influential individuals and institutions such as think tanks, labor institutions.  Working with Public Diplomacy (PD) colleagues in Pretoria and at three constituent posts, designs and implements a broad range of activities to maintain contact with alumni of all EV and EOL activities and initiatives.  Develops a country-wide strategy for engaging alumni over the long-term, and, based on alumni insights and feedback, analyzes the effectiveness of various exchange programs based on Mission goals and recommends adjustments accordingly.

Qualifications and Evaluations
Requirements:

EXPERIENCE:

•  A minimum of three years of progressively responsible experience in a multicultural, or multinational work environment is required, with project management, marketing, public relations, communication, or education duties as a significant part of the job is required.

OR

• In the absence of University degree in International Relations, Communications, Marketing, American Studies, Intercultural/Multicultural Studies, a minimum of six (6) years of progressively responsible experience in a multicultural, or multinational work environment is required, with project management, marketing, public relations, communication, or education duties as a significant part of the job is required

Education Requirements:

• University degree in International Relations, Communications, Marketing, American Studies, Intercultural/Multicultural Studies, is required.

Evaluations:
LANGUAGE:  Mandatory:  

• Level 4 (fluent) Speaking/Reading/Writing English is required and Level 4 (fluent) Speaking/Reading/Writing one additional South African official  language is required.  (This will be tested).

SKILLS AND ABILITIES

• : Analytical Skills: Must have strong analytic skills and the ability to conceptualize how best to use PD tools to move South African attitudes in positive way.  Must be able to advise senior leaders of opportunity to promote Mission objectives through alumni outreach and programming; identify, analyze, predict, and continually assess EV and EOL audience attitudes; and evaluate the impact of projects and modify approaches for best outcome.

Communication/Interpersonal Skills:

•  Must have excellent customer relations, interpersonal and cross-cultural communication  skills, and be able to identify and engage key figures critical to shaping local public opinion.  Must have excellent written and oral communication skills, including public speaking, interviewing for evaluation purposes, writing reports,  and contributing material for publication in English and local language; must be tailor communications to fit formal and informal situations and different ethnic, religious and linguistic cultures.  Must be able to brief on a variety of issues and interpret informally between English and local language for public programs.

Management Skill:  

• Strong management skills are required, including the ability to develop and oversee project budgets.  Must be able to negotiate agreements with partner institutions and manage their fulfillment.

Technical Skills:  

• Good keyboarding and data entry skills and excellent familiarity with electronic discovery tools, in particular the internet, and standard information retrieval practices and procedures are required.  Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design and photo editing software, and PD-specific software, database, and reporting tools is required.  Must be able to use social media and mobile platforms, photo and video sharing sites, podcast creation, and basic photo and video tools.  Must have good numerical skills to develop and manage projects and monitor grant budgets; must be able to develop descriptive statistical analysis of target audience segments and impact of eV exchanges activities and initiatives.
• Proficiency in Microsoft Word is required.  (This will be tested)
• Familiarity in Microsoft Excel is required.  (This  may be tested).

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Duties

• This position provides semi-skilled assistance to the technical level positions by performing general maintenance and upkeep work at the U.S. Consulate compound buildings, residences and grounds. Responsibilities include the performance of non-skilled manual tasks such as demolition work, painting, minor plumbing work, general cleanup of common areas, minor masonry work to include filling gaps on walls, laying of bricks, repairing and/or installing locks and other minor preventative maintenance tasks. This position would assist other Facility Management trades positions such as the Electrical Maintenance Worker, HVAC Maintenance Worker, or the Carpentry Maintenance Worker. 

Qualifications and Evaluations
Requirements:

• EXPERIENCE: A minimum of two (2) years of experience in the repair and maintenance of plumbing and commercial or industrial HVAC/mechanical heating, refrigeration, and ventilation systems.  

Education Requirements:

• EDUCATION: Completion of secondary school is required.

Evaluations:

• LANGUAGE: English level II (Limited knowledge) Reading/Writing/Speaking is required.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

JOB KNOWLEDGE:

• Maintenance and repair of standard plumbing methods and techniques including potable water and sewage systems, motor starters, thermostats, humidistats, variable frequency drive (VFD) motors and controllers, gravity dampers, sensors, furnaces, hydronic systems, hot water heaters and heat pumps, evaporators and condensers.
• Minor component replacement of motors, valves, pumps, controls and recording instruments
• Plumbing system testing procedures in control devices to monitor, diagnose faults, determine current operating capacity to the design requirements, all in accordance with US and host country regulations.  
• Maintenance and repair using industry aligned techniques and procedures for the modification and fabrication of various types of metal and alloy parts and equipment by use of electric and gas welding processes.
• Maintenance and repair using industry aligned techniques and procedures involved in laying a variety of brick, block, stone and concrete in the construction or repair of such items as partitions, walls, walkways and roadways. 
• Reading and working from sketches, architectural and engineering drawings, specifications, schematics, one-line diagrams and material lists

  SKILLS & ABILITIES: 

•      Ability to identify problems or dangers, report issues and provide solution.
•     Communication and interpersonal skills to answer queries from end-users.
•       Ability to work as part of a team, work under pressure and a tight schedule.
•     A flexible approach to work shifts and answer emergency calls at all hours.
•     A valid driver's license is required.
   

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

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Duties

• The Established Opinion Leaders (EOL) Specialist works under the direct supervision of the Public Diplomacy Officer for Established Opinion Leaders (PDO/EOL) or Public Affairs Officer (PAO) designee.  The job holder is the leading locally employed (LE) Staff strategist/advisor responsible for Embassy Pretoria's Public Diplomacy (PD) engagement with Established Opinion Leaders, including influential individuals and institutions such as think tanks, professional associations, civil society organizations, prominent academics, and professional training institutions.  Designs and recommends PD strategies to support for U.S. policy.  Plans, develops, coordinates, oversees, and evaluates projects and initiatives to engage EOL subject matter experts and the audiences they reach.

Qualifications and Evaluations
Requirements:

• EXPERIENCE:  This position requires at least  four years of progressively responsible experience in a multilingual, multicultural, multinational, academic,  or governmental work environment, with communications, project management, or education duties as a significant part of the job.  Experience with audience or market analysis, marketing, and managing social media content is required.  At least one additional year of supervisory experience is required.

Education Requirements:

• University degree in political science, economics, international relations, communications, American Studies or local equivalent is required.

Evaluations:

• LANGUAGE:  Level 4 (Fluent) Speaking/Reading/Writing English is required and Level 4 (Fluent) Speaking/Reading/Writing one additional South African official language is required.  (This may be tested).

SKILLS AND ABILITIES:

• Detailed knowledge of U.S. foreign policy objectives and American interests in South Africa as they relate to the influence of EOL institutions and experts; understanding of U.S. historical, political, economic, social and cultural forces that shape U.S. foreign policy, comprehensive knowledge of the policy focus and positions of EOL institutions and experts; and understanding of ethnic, socioeconomic cultural and linguistic factors and the influence of religious, cultural, and educational institutions in shaping South African perceptions of the United States are all required.
• Knowledge of marketing techniques, market analysis and analytics, and customer service standards in the United States and South Africa; knowledge of trends in audience engagement; understanding of communications in the region and the international information environment as it affects South Africa; detailed knowledge of PD engagement tools, related policies and procedures for each; and knowledge of multiple PD resource streams and regulations are  all required.

Analytical Skills:  

• Must have strong analytical skills and the ability to conceptualize how best to use PD tools  to move South African attitudes in positive ways.  Must be able to advise senior Mission leaders of opportunities to promote Mission objectives; and  modify approaches for greatest outcomes.  

Communication Interpersonal Skills:  

• Must have excellent customer relations, interpersonal, and cross-cultural communication skills, and be able  to identify and engage key figures critical to shaping local public opinion.  Must have excellent written and oral communication skills, including public speaking, interviewing for evaluation purposes, writing reports and contributing material for publication in English and local language.

Management Skills:

• Strong project management skills  are required, including the ability to develop and oversee project budgets and to organize, run, and present projects such as seminars, video conferences, panel discussions, lectures, and professional and academic programs.  Must be able to negotiate agreements with partner institutions and manage their fulfilment.

Technical Skills:  

• Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design and photo editing software, and PD specific software, databases, and reporting tools is required.  Detailed knowledge of and ability to use  social media and mobile platforms, photo and video sharing sites, podcase creation, and basic photo and video  skills are required.  Must have good numerical skills to develop and manage project and grant budgets; must be able to develop descriptive statistical analysis of target audience segments and to describe the outcomes of EOL activities and initiatives.
• Proficiency Microsoft Word may be tested.
• Familiarity with Microsoft Excel may be tested.

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Duties

• The Strategic Content & Digital Production Coordinator works under the direct supervision of the Strategic Content Coordinator or Consulate General Cape Town Public Affairs Officer (PAO) or PAO designee, and has no supervisory responsibilities. Is responsible for the production of all visual and multimedia elements of Consulate General Cape Town's public engagement, including design, creation, and acquisition of customized visual and multimedia content that is disseminated online, in person, or via traditional broadcast. Creates compelling visual content for all Consulate outreach materials by assessing visual aspects of the South African media environment, public preferences for visual content formats and dissemination channels, and the impact of Consulate visual materials.

Qualifications and Evaluations
Requirements:

• EXPERIENCE:  This position requires a total of at least five years of progressively responsible experience in design, creation, and packaging of visual and multimedia content for digital marketing, advertising, or mass communications purposes, including extensive experience as an advanced end-user of industry-standard desktop and mobile software applications, internet, and related communications technologies and integration of visual content into web content management systems. [Note: candidates considered for this position must provide a portfolio of original work demonstrating visual and multimedia design competence.

Education Requirements:

• Mandatory: Include the required education level from section 15 of the PD. Optional: To modify this section see the Educational Flexibilities Policy Aid.
• Completion of Primary School
• Completion of Secondary School or Local Mandatory Schooling and received high school diploma
• College (2 years) or Post-Secondary School
• Bachelor’s Degree
• Master’s Degree
• Doctorate Degree

Evaluations:

• LANGUAGE:  Mandatory:  Level 4 (Fluent) Speaking/Reading/Writing English is required and Level 4 (Fluent) Speaking/Reading/Writing one additional South African official language is required.

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Duties

• Under supervision of Facility Maintenance Manager, the position serves as the Embassy Contractor Escort in all classified and Controlled Access Area (CAA) areas, where contractors and Local Employed Staff (LE Staff) need to perform assigned duties. The Security Escort develops his/her daily work schedules for all security escorting duties within the Chancery. Serves as a security escort for the Locally Employed Staff (LE Staff) and local contractors while they are working in CAA spaces. Monitors work to ensure security is not compromised. Randomly select materials to be used and ensures that nothing is brought into the Controlled Access Area (CAA) that could compromise the integrity of the area. Coordinates the work schedules between the concerned offices.

Qualifications and Evaluations
Requirements:

• EXPERIENCE:  One year of prior experience in an office, administrative, management, or security-related position is required.

Education Requirements:

• High school diploma is required.

Evaluations:

• LANGUAGE: Good Working Knowledge Reading/Writing/Speaking in English is required. (This may be tested)

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Duties

• The incumbent performs clerical and administrative duties as the Access Control Coordinator for the Regional Security Office (RSO) pertaining to a multitude of RSO administrative items, both classified and unclassified. The
• incumbent will need to work independently and possess strong communication skills as the incumbent will be in contact with many diverse individuals on a daily basis. Incumbent will require unescorted access to the Control
• Access Area (CAA) and a Secret security clearance.

Qualifications and Evaluations
Requirements:

• EXPERIENCE:  Two years of administrative experience which would include some of the following types of administrative duties: filing, scanning, scheduling appointments/meetings, maintaining calendars, ordering office supplies, making travel arrangements and receiving telephone calls is required.

Education Requirements:

• Completion of high school is required.

Evaluations:

• LANGUAGE:  English (Fluent) Reading/Writing/Speaking is required.

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Duties

• Under the direct supervision of Supervisory General Services Assistant, the incumbent oversees inventory aspects for all expendable and non-expendable supplies. Serves as point of contact for all residential and non-residential work orders and utility bills. Provides general administrative support to Management Section, initiates procurement requests, and monitors customer service requests.  Escorts vendors and contractors as required.  Oversees event setup at the Consul General Residence and all other events of U.S. Government required. 

Inventory/Warehouse Receiving and Distributing:      25 % OF TIME

• Incumbent oversees all aspects of USG inventory - receiving, tracking and disbursing all expendable and certain non-expendable supplies, manages the annual inventory process - including accounting for IRM assets as required.  Incumbent ensures that all inventory is catalogued and recorded in ILMS and processes disposal of inventory through approved guidelines.  Incumbent replenishes and maintains all welcome kits - ensures that each residence has the appropriate stock.  Incumbent manages and maintains the management section's office supplies,  Consulate's cleaning supplies, Consulate's ICASS supply room; and inventory at CGR warehouse and storage units.

Procurements:      25 % OF TIME 

• Incumbent initiates procurements in ARIBA, reconciles invoices, and assists sections with procurement requests.  Incumbent serves as POC for all residential and non-residential utility billings such as water, sewer, telephone, electric, internet, and DSTV invoices, and liaises with contractors and vendors to start and terminate services, and reconciles invoices and , payments.  Incumbent reviews utility invoices and approves them in MIPs.  Other duties also include overseeing preventive maintenance and billing of all office copiers, scanners and shredders.

Facilities Work Orders:    20 % OF TIME 

• Incumbent receives work guidance from the Facility Supervisor and ensures that all residential and non-residential work orders are logged and properly resolved.  Incumbent contacts vendors, U.S. direct hire officers, and their family members regarding housing issues and schedules preventive maintenance and repair work with contractors as needed.

Customer Service:  20 % OF TIME

• Incumbent serves as the Mission's POC for customer service standards and oversees Post's MyServices/eService system and customer service requests.  Incumbent monitors and ensures all requests for Post ICASS services are entered into the MyServices system and will be the sole POC for the Department's Collaborative Management Initiative (CMI).  Incumbent tracks Durban's use of the MyServices platform and ensures that there are no incomplete service requests.  Incumbent works with all sections to resolve internal work flow and processes delays and will also be the POC for U.S. direct hires and family members to resolve any management services bottle necks. 

Event Set-up and Escorting:     10 % OF TIME

• Incumbent will be the POC for all event set up at the Consulate and also oversees event setup at the CGR, and other USG events as needed.  Incumbent assists in transporting supplies and equipment and works with the Consulate cleaning crew to ensure event at the Consulate are fully prepared.  Incumbent serves as the first point of contact for the cleaning crew regarding supplies, work schedules etc.
• Incumbent serves as a security escort for vendors, contractors and visitors to all residential and non-residential buildings as required.    
• Incumbent serves as backup timekeeper for payroll, switch board operator when necessary, and driver when necessary.   

• Note:  This position description in no way states or implies that these are the only duties to be performed by incumbent.  Incumbent will be required to perform other duties as assigned by the agency.  

Qualifications and Evaluations
Requirements:

• EXPERIENCE:  Two years of administrative experience in purchasing, billing, supplies, inventory, customer service, or basic project management is required.  

Education Requirements:

• Completion of Secondary School (grade 12) is required.

Evaluations:

• LANGUAGE:  Level IV (Fluent) Speaking/Reading/Writing English is required