Careers at Absa Group Limited (Absa)

Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

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Job Summary

• Provide advice and support in the deployment of the sales and support function within the respective customer solutions portfolio to enable the execution and achievement of agreed business targets.

Job Description

PROCESS

• Provide specialist advice and support in defining standard operating procedures (SOP's).
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Oversee and keep abreast of compliance legislation and ensure the Regional Asset Finance team is kept abreast of the change and take accountability to remain compliant in customer facing roles.
• Support the Regional Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Provide reports to Regional Product Head on market share growth and new business acquisition within the internal and external environment.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to Regional Product Head.
• Co-ordinate, manage and communicate the budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Return incomplete or incorrect expenses. Sign – off and ensure payment of signed off expenses through expense tracking and payment tracking.
• Escalate irregularities to the Regional Product Head when above a pre-agreed timeframe as outlined through the applicable policy and procedure.
• Establish and maintain relationships with key stakeholders (e.g. Product, Segment, Operations, Absa Group Operations, etc.) to effectively co-ordinate the value chain thereby ensuring efficient workflows and optimal client service delivery.
• Contract and manage Service Level Agreements with all relevant stakeholders including; across departments into segment as well as with support services. Action non-compliance and escalate to the Regional Product Head.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn- around times between the BPC and the Fit for Processing centre.
• Ensure, monitor and enforce implementation of Credit requirements routing and directives to meet agreed turn – around times.
• Maintain a good understanding of all governance applicable to the Asset Finance area and have the ability to apply and coach the team on them.
• Become the key point of contact for risk management in the portfolio and take responsibility to manage and resolve all governance and risk issues impacting the team.
• Manage customer service delivery through the Asset Finance team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.
• Build strategic relationships with key customers and groups that regularly request Tier2 solutions and manage these customer applications.

CLIENT / CUSTOMER and SUPPLIER

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Build relationship with customers and suppliers that contribute to a culture of customer service excellence.

FINANCE

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures

LEARNING & GROWTH

• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support in the management of change and offer operational support Where required

CONDUCT

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards and internal Policies and Policy Standards.

Education and Experience

• Bachelor’s degree (Commerce, Finance, Marketing, Business).
• MBA/CA/CIMA advantageous
• 3-5 years in similar role of which 1-2 years at a junior specialist level
• Commercial Asset Finance experience
• Preferred: Credit Risk Assessment experience
• Experienced manager of people

Competencies:
Technical competencies:

• Compliance knowledge
• Financial and Insurance Services
• Reporting and Interpretation
• Behavioural competencies:
• Analytical Thinking
• Change and Improvement Orientation
• Customer Excellence
• Ethics and Values
• Influence/Persuasion

People Focus
People management

• Leading, coaching and mentoring

Customer Focus

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Collaboration and Influencing

• Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals

Business Acumen

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.

Problem Solving Leadership

• The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Summary

• To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.

Job Description

What you’ll get to do:
The role is within the Converged Security Office and your responsibilities will include the following:

• Drive onboarding of applications into our Identity and Access Management platform by proactively engaging with all stakeholders for accurate information gathering, and taking ownership of the end to end process
• Update the estate of applications for the allocated cluster.
• Manage configuration changes in our Identity and Access Management platform as required by business
• Drive certification campaigns for the allocated business cluster.
• Act as SME for Logical Access Management (LAM) within the IAM data assurance and certification team providing guidance and support to Business.
• Analyze effectiveness of risk, governance, control and reporting processes and systems in use in the environment and make recommendations for improvements
• Deliver assigned risk focused audits of a high quality and within allocated time and resource budgets
• Proactively manage uncorrelated accounts and engage with application owners on a continuous base.
• Ensure that identified Segregation of Duty rule violations are remediated swiftly
• Actively engage stakeholders and be fully involved in driving progress and delivery for all deliverables in the business cluster.
• Provide feedback based on experience and trend analysis to manage customers’ expectations
• Stay abreast with knowledge and skills relevant to the level and area of work, as well as actively seek to attain those required for the next level of work

What do you need to get in?

• Matric or national diploma
• Preferably NQF Level 6; B degree in Risk Management or equivalent
• Three (3) years in Financial Services or related industry
• Extensive Microsoft office skills (Word, Excel, PowerPoint, etc.)
• Reasonable understanding of the principles, practices, and techniques related to Identity and Access Management.
• Prior experience with SailPoint IIQ or any other Identity and Access management tool will be an advantage.

Process:

• Provide specialist advise and support to safeguard information systems and associated assets through the identification and management of security risks. Identify, diagnose and recommend improvements and provide specialist advice and support to ensure that solutions are appropriate and effective.
• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Perform security audits and clean-ups to ensure accurate and up to date access within the organisation.
• Perform, advise and provide information on risk management impacts and mitigate risk in respect of system and application access.
• Analyse IT related access report/s to identify discrepancies and anomalies and recommend remedial action.
• Provide specialist advice and support in defining standard operating procedures (SOP's).
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services.

Client/Customer:

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service. Build relationship with customers that contribute to a culture of customer service excellence. | Conduct: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards | Finance: Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures.

Learning and Growth:

• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support in the management of change and offer operational support where required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)