Manager Commercial Asset Finance (CIB) - JHB - Sandton at Absa Group Limited (Absa)

Job Summary

• Provide advice and support in the deployment of the sales and support function within the respective customer solutions portfolio to enable the execution and achievement of agreed business targets.

Job Description

PROCESS

• Provide specialist advice and support in defining standard operating procedures (SOP's).
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Provide specialist advice to plan for value-added process improvements, initiatives and services to deliver on operational objectives.
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Oversee and keep abreast of compliance legislation and ensure the Regional Asset Finance team is kept abreast of the change and take accountability to remain compliant in customer facing roles.
• Support the Regional Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Provide reports to Regional Product Head on market share growth and new business acquisition within the internal and external environment.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to Regional Product Head.
• Co-ordinate, manage and communicate the budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Return incomplete or incorrect expenses. Sign – off and ensure payment of signed off expenses through expense tracking and payment tracking.
• Escalate irregularities to the Regional Product Head when above a pre-agreed timeframe as outlined through the applicable policy and procedure.
• Establish and maintain relationships with key stakeholders (e.g. Product, Segment, Operations, Absa Group Operations, etc.) to effectively co-ordinate the value chain thereby ensuring efficient workflows and optimal client service delivery.
• Contract and manage Service Level Agreements with all relevant stakeholders including; across departments into segment as well as with support services. Action non-compliance and escalate to the Regional Product Head.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn- around times between the BPC and the Fit for Processing centre.
• Ensure, monitor and enforce implementation of Credit requirements routing and directives to meet agreed turn – around times.
• Maintain a good understanding of all governance applicable to the Asset Finance area and have the ability to apply and coach the team on them.
• Become the key point of contact for risk management in the portfolio and take responsibility to manage and resolve all governance and risk issues impacting the team.
• Manage customer service delivery through the Asset Finance team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.
• Build strategic relationships with key customers and groups that regularly request Tier2 solutions and manage these customer applications.

CLIENT / CUSTOMER and SUPPLIER

• Provide support and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Build relationship with customers and suppliers that contribute to a culture of customer service excellence.

FINANCE

• Contribute to the effective reduction of cost and financial wastage in line with organisational policies and procedures

LEARNING & GROWTH

• Participate in forums that positively contributes to knowledge improvement.
• Provide advice and support in the management of change and offer operational support Where required

CONDUCT

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards and internal Policies and Policy Standards.

Education and Experience

• Bachelor’s degree (Commerce, Finance, Marketing, Business).
• MBA/CA/CIMA advantageous
• 3-5 years in similar role of which 1-2 years at a junior specialist level
• Commercial Asset Finance experience
• Preferred: Credit Risk Assessment experience
• Experienced manager of people

Competencies:
Technical competencies:

• Compliance knowledge
• Financial and Insurance Services
• Reporting and Interpretation
• Behavioural competencies:
• Analytical Thinking
• Change and Improvement Orientation
• Customer Excellence
• Ethics and Values
• Influence/Persuasion

People Focus
People management

• Leading, coaching and mentoring

Customer Focus

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Collaboration and Influencing

• Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals

Business Acumen

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.

Problem Solving Leadership

• The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)