Careers at Development Bank of Southern Africa (DBSA)

Job Description    

• The Head of Innovation role is pivotal in driving innovation across the DBSA by identifying new opportunities, fostering a culture of creativity, and leading the development and implementation of innovative ideas. The role will drive DBSA’s innovation agenda by collaborating with internal and external stakeholders to design, prototype, and deliver strategic digital solutions. This role focuses on experimentation, rapid delivery, and scaling of innovative products and services that enhance DBSA’s client experience, operational efficiency, and strategic impact.

Key Responsibilities    
KEY PERFORMANCE AREAS

Strategic Focus

• Develop the long-term and short-term digital product innovation strategy and plan, aligned to budgets to ensure there is a clear, actionable roadmap that balances ambition with financial discipline.
• Identify strategic priorities and deliverables based on the strategy and plan to focus efforts on high-impact areas that drive measurable outcomes.

Digital Product Lifecycle Management

• Oversee the lifecycle of digital products from ideation to scaling.
• Ensure seamless integration of Mode 2 innovations with Mode 1 systems (ERP, CRM, treasury, procurement).
• Monitor product performance and continuously refine solutions.

Digital Product Innovation

• Create an innovation portfolio and roadmap to drive growth and spur investment, to align initiatives with strategic priorities and unlock new value streams.
• Lead the identification, evaluation, and prioritisation of innovation projects across the organisation to ensure resource optimisation, strategic alignment, and measurable impact.
• Coordinate financial products and services innovation for the Bank to enhance competitiveness, meet evolving market needs, and expand customer reach.
• Facilitate ideation workshops with business units, clients, and external partners.
• Establish frameworks for rapid prototyping, testing, and iteration of digital products.
• Translate business needs into innovative product concepts, prototypes, and minimum viable products (MVPs).
• Develop solutions that are client-centric, scalable, and aligned with DBSA’s digital transformation roadmap.
• Establish and manage an innovation pipeline, from ideation to implementation, to accelerate delivery, reduce time-to-market, and foster a culture of continuous improvement.
• Monitor project progress, manage risks, and ensure delivery of measurable outcomes to drive accountability, ensure return on investment, and support strategic decision-making.
• Lead research and development and explore new markets and customer segments to identify growth opportunities, diversify offerings, and future-proof the organisation.
• Facilitate support from business stakeholders, such as fellow C-level executives, employees, customers, and other stakeholders, to build momentum, secure buy-in, and ensure the successful execution of innovation initiatives.

Innovation Governance and Frameworks

• Foster a mindset of innovation, identifying opportunities to adopt emerging technologies and best practices to modernise processes and deliver impactful solutions.
• Establish comprehensive governance structures, policies, and processes that provide strategic direction, operational clarity, and accountability. This includes forming dedicated innovation committees or leadership forums to oversee innovation initiatives, setting clear roles and responsibilities across departments, and embedding innovation into the DBSA strategic planning cycle.
• Develop policies to define how ideas are sourced, evaluated, funded, and scaled and ensure processes enable agility, transparency, and accountability throughout the innovation lifecycle.
• Ensure alignment with regulatory requirements, ethical standards, and risk management frameworks. This involves proactively integrating compliance considerations into the innovation lifecycle, from ideation to deployment.
• Embed risk management practices to help identify potential threats early, assess impact, and implement mitigation strategies.

Benefits Realisation and Measurement

• Establish clear success criteria and impact indicators for evaluating the effectiveness of innovation initiatives.
• Implement systems to track innovation metrics and key performance indicators (KPIs) consistently.
• Define and track KPIs and metrics to enable the DBSA to monitor progress, identify trends, and assess the contribution of innovation to overall business performance.
• Analyse data collected from innovation metrics to generate actionable insights that inform strategic decisions.
• By leveraging analytics and feedback loops, the DBSA can refine its innovation strategies, optimise resource allocation, and enhance the effectiveness of future initiatives.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
• Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
• Drive a culture of innovation and continuous improvement across the agency to support strategic agility.
• Contribute to building synergies & cooperation across functions in the DBSA.
• Live the DBSA values.

Stakeholder Management and Reporting

• Build and manage relationships with internal and external stakeholders, including leadership, government, partners, and service providers.
• Develop and implement a structured stakeholder engagement framework for digital and transformation initiatives.
• Influence stakeholder alignment and provide strategic advisory support to enable effective decision-making.
• Establish partnerships with technology vendors, consultants, and academia, and represent the organisation in industry forums.
• Leverage data to inform decisions and drive value creation.
• Deliver clear, timely reporting and high-quality dashboards, presentations, and insights to executives, the Board, and stakeholders.

Culture and Capability Building

• Foster a culture of creativity, experimentation, and continuous improvement across all levels of the organisation.
• Create a thriving innovation culture which requires intentional efforts to embed creativity, experimentation, and continuous learning into the DBSA.
• Design and implement programs to build innovation capabilities, such as training, workshops, and innovation labs.
• Promote cross-functional collaboration and knowledge sharing to break down silos and enable teams to leverage varied expertise, experiences, and insights.
• Facilitate training on design thinking, agile practices, and digital product development.

Key Measurements of Outputs

• Management of team performance, talent development, and succession planning using the performance management system.
• Number and quality of innovative digital products delivered annually.
• % of innovation initiatives aligned to DBSA’s strategic objectives.
• Time to market for prototypes, MVPs, and scaled solutions.
• Adoption rate of new digital products by clients and business units.
• Measurable business impact (efficiency gains, revenue growth, client satisfaction).
• Stakeholder satisfaction with innovation services and outcomes.
• Strength of external partnerships and ecosystem collaborations.
• Continuous improvement in innovation maturity and capability.

INTERNAL LIAISON RELATIONSHIP (*The list is not exhaustive)

• Digital & Business Transformation Division
• Functional Heads
• Business Executives
• Architects
• All internal stakeholders
• External Service Providers

EXTERNAL LIAISON RELATIONSHIP (*The list is not exhaustive)

• External Service Providers

Expertise & Technical Competencies    

QUALIFICATIONS AND EXPERIENCE

Minimum Qualification

• Postgraduate degree in Information Technology, Business Administration, Innovation Management, or related field.

Minimum Experience

• A minimum of 12 years of experience in digital product innovation, product management, or transformation, with a minimum of 5 years in a management role.
• Proven track record in designing, prototyping, and delivering innovative digital products at speed.
• Experience in Mode 2 innovation environments (Agile, Lean Startup, rapid experimentation).
• Strong background in ecosystem collaboration with fintechs, startups, and technology vendors.
• Hands-on experience with digital platforms, cloud-native solutions, and emerging technologies (AI, data analytics, mobile apps).
• Demonstrated ability to engage and influence executives, boards, and external stakeholders.
• Experience in Lean and Agile methodologies to manage large-scale projects.

Desirable Experience

• Postgraduate qualification (MBA, Master’s in Digital Innovation, Design Thinking, or Entrepreneurship).
• Professional certifications in Agile, Scrum, Design Thinking, or Lean Startup.
• Exposure to financial services, development finance, or public sector environments.

Deadline:28th July,2026

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Job Description    

• The Enterprise Architect will design, govern, and optimise DBSA’s enterprise architecture across business, data, application, and technology domains. This role ensures treasury, CRM, procurement, and ERP platforms are strategically aligned, integrated, and future-proof, enabling DBSA to modernise internal processes, deliver client-centric digital services, and achieve the digital transformation strategic objectives.

Key Responsibilities    
Enterprise Architecture Strategy

• Develop and maintain DBSA’s enterprise architecture frameworks, standards, and roadmaps in alignment with the decadal strategy and growth objectives.
• Translate the organisational and digitalisation strategy into integrated architecture domains, to ensure alignment of architecture with
• DBSA’s strategic objectives, digital transformation priorities, and regulatory requirements.
• Provide architectural oversight for Treasury, Customer Relationship (CRM), procurement, Enterprise Resource Planning (ERP), Data,
• Security, Automation and other enterprise systems.
• Support the achievement of the digitalisation strategy and digital transformation initiatives across the organisation, and align the enterprise architecture function.
• Establish and enforce architecture principles, standards, frameworks, and best practices.
• Provide architecture governance and assurance across projects, programmes, and technology initiatives.
• Identify opportunities for innovation across architecture, platforms, and processes and promote the use of emerging technologies to enhance performance.
• Benchmark DBSA’s architecture practices against international standards to drive continuous improvement in architecture maturity, tools, and methodologies.

Enterprise Architecture Design and Implementation

• Partner with business units to translate strategic objectives and business needs into architectural requirements.
• Design the end-to-end enterprise architecture, ensuring alignment across systems, processes, and platforms.
• Drive interoperability and integration across applications, data, and infrastructure environments...
• Review and approve solution designs to ensure compliance with enterprise architecture standards.
• Provide architectural guidance for major programmes and projects.
• Manage dependencies across systems and transformation initiatives.
• Support benefits realisation by ensuring architecture delivers measurable outcomes.
• Provide strategic advisory on technology investments, innovation, and optimisation opportunities.
• Support business case development through scenario planning and capability modelling.
• Validate and implement alignment of data architecture, governance, and analytics capabilities with business needs.

Risk, Compliance & Security Integration

• Embed information security, data privacy, and resilience principles into architecture frameworks.
• Collaborate with Information Security & GRC to ensure secure and compliant designs.
• Maintain risk registers for architecture decisions and monitor mitigation strategies.

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders such as EXCO and the Board, as well as government entities, commercial banks, development partners, and community representatives, to drive shared objectives.
• Build and manage strategic partnerships with national, provincial, and local government stakeholders.
• Manage external vendors and negotiate data acquisition contracts.
• Represent the organisation in data-related engagements with external partners.
• Communicate architecture strategies and decisions in clear, business-oriented language.
• Mentor and coach teams to build architecture capability within DBSA.
• Represent DBSA in external forums to benchmark against global best practices.

Reporting and Governance

• Establish and enforce governance frameworks and reporting mechanisms to ensure transparency, compliance, and effective decision-making across all operations.
• Establish and enforce architecture principles, standards, frameworks, and best practices.
• Provide architecture governance and assurance across projects, programmes, and technology initiatives.
• Review and approve solution designs to ensure compliance with enterprise architecture standards.
• Ensure timely and accurate reporting of key performance indicators, risks, and progress against strategic objectives to relevant internal and external bodies.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
• Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
• Provide direction and management to the Division, to enable strategy execution.
• Attract, retain, develop talent and ensure succession planning and sufficient capacity and capability in all critical functions, supporting diversity strategies and initiatives as well.
• Promote DBSA values and a culture of high performance through implementing performance management in line with the planned strategic objectives, goals, quality standards and agreed key performance measures using sound performance management principles.
• Contribute to building synergies & cooperation across functions in the DBSA.

Key measurements of outputs:

• Percentage alignment of enterprise architecture to DBSA’s strategic objectives and transformation roadmap.
• Timeliness and quality of architecture artefacts (frameworks, roadmaps, standards, solution designs).
• % of projects and solutions are compliant with enterprise architecture principles.
• Reduction in duplication, complexity, and cost through architecture optimisation.
• Adoption rate of architecture standards across treasury, CRM, procurement, and ERP systems.
• Effectiveness of architecture governance (measured by audit outcomes and compliance reviews).
• Stakeholder satisfaction with architecture services and decision-making processes.
• Measurable improvements in scalability, interoperability, and resilience of systems.
• Risk mitigation effectiveness in architecture decisions.
• Capability maturity improvements in enterprise architecture practices.

INTERNAL LIAISON RELATIONSHIP (*The list is not exhaustive)

• Digital & Business Transformation Division
• Senior Management
• Technology experts
• All internal stakeholders

EXTERNAL LIAISON RELATIONSHIP (*The list is not exhaustive)

• Third-party/Service providers

Expertise & Technical Competencies    
Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or Business Administration.

Minimum Experience

• A minimum of 10 years’ experience in enterprise architecture, IT strategy, or business process optimisation. This experience must include a minimum of 3 years of supervisory/leading a team experience.
• Proven track record in designing and implementing architecture frameworks within financial services or development finance institutions.
• Strong background in treasury systems, CRM platforms, procurement solutions, cloud and ERP technologies.
• Experience in business process modelling, capability mapping, and solution design.
• Hands-on experience with integration technologies and data platforms.
• Demonstrated ability to engage and influence executives, boards, and external stakeholders.
• Exposure to regulatory compliance, risk management, and governance frameworks.

Desirable Requirements

• Postgraduate qualification (MBA, Master’s in Enterprise Architecture, Digital Transformation, or Process Engineering).
• Professional certifications such as TOGAF, COBIT, ITIL, PMP, or Agile/Scrum.

Deadline:28th July,2026

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PURPOSE OF THIS JOB

• The HC Administrator is responsible for performing end to end HC administration, advisory services and support to the HC Team and the wider business across the Bank. 
• The HC Administrator is responsible for performing end to end HC administration, advisory services and support to the HC Team and the wider business across the Bank. 

Key Responsibilities    
KEY PERFORMANCE AREAS

Human Capital Administration

Provide HC administration support for a wide range of HC activities, amongst others:

• Recruitment & Selection: Preparation of documents for recruitment approval, compiling and distributing interview packs, setting up interviews, co-ordination of employment risk checks, regret letters, queries, generation of offer documents, proforma payslips and other administration support.
• Onboarding: Compile pre-hire packs and assist new hires to complete the required documents.
• Off Boarding/Exits: Compile termination pack, communicate terminations to key stakeholders, draft acknowledgment of debt letters and obtain required approvals
• Changes in employment information: Provide support with regards to changes in reporting lines, banking details, benefit administration, transfers and promotions
• Generate HC letters for employees in terms of as contract expiration, probation periods, confirmation of employment, Visa’s, etc.
• Submission to Payroll:  Prepare all the required submissions for Payroll processing.
• Records Management:  Keep accurate employee records and submit all relevant documents to Records Management for record keeping.
• Other HC Administrator support: Talent, Succession, Employee Benefits, Training & Development, etc.

Human Capital Advisory and Support

• Conduct first-line advice and support to employees in respect of queries, information and on policies and procedures.  Refer to the relevant HC personnel, where required.
• Manage and respond to HC requests emanating from the Service Desk.
• Prepare presentations, reports, information, trends, analysis and dashboards for the HC Team using the Service Desk, HC database and appropriate benchmarking.
• Give first-level support on disciplinary and grievance procedural matters.
• Conduct recruitment and selection for support and other jobs as required.
• Take an active part in HC projects and provide support and/or coordination thereof.
• Accountable for dealing with personal and sensitive information of employees that always necessitates confidentiality.

Perform any other HC administration and support as required.

Key measurements of outputs

• Quality and accuracy of documents prepared
• Quality and accuracy of presentations, reports and dashboards
• Standard of advice and support provided to employees
• Deadlines are met as per agreement
• Contribution to recruitment and select of support staff
• Contribution to HC projects
• Accurate record keeping
• Clean audit

INTERNAL LIAISON RELATIONSHIP (*The list is not exhaustive)

• Heads: Human Capital
• Human Capital Personnel
• DBSA: Management & Employees

EXTERNAL LIAISON RELATIONSHIP (*The list is not exhaustive)

• DBSA suppliers
• External Auditors
• Other relevant Stakeholders’

Expertise & Technical Competencies    
QUALIFICATIONS & EXPERIENCE

Minimum Qualification

• A Bachelors Degree in Human Resources or a relevant field. 

Minimum Experience 

• A minimum of 6 years’ experience in HC Administration (full employee life cycle from recruitment, onboarding to off-boarding).
• Proven knowledge and ability to provide first-line advice and support to employees on HC matters.
• Evidenced knowledge of the recruitment, onboarding, offboarding and other HC processes.
• Evidenced ability to produce high quality documents with minimal to no errors.
• Demonstrated ability to generate effective Human Capital Reports, Presentations, Dashboards using HC SAP SuccessFactors (SSF) and other sources of information.
• Proven understanding of the Basic Conditions of Employment Act, the Labour Relations Act and general HC Practices.
• Demonstrated proficiency in SAP HC (currently SAP SuccessFactors - SSF), Microsoft Word, Excel and PowerPoint.
• Proven ability to produce quality documents without supervision.
• Evidenced ability to multitask and plan accordingly.

Deadline:29th July,2026

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Job Description    

• The Solution ICT Architect is responsible for designing and governing the Bank’s technical,technology and infrastructure solutions. The role translates business strategy into scalable, secure, and resilient technology solutions that enable current and future-state business capabilities and digital transformation.

Key Responsibilities    
Technology Architecture & Strategy

• Develop and maintain the Bank’s technology roadmap aligned to the digitalisation strategy and enterprise architecture framework.
• Translate business objectives into robust, scalable, and secure architecture designs.
• Develop future-state technology architecture blueprints and actionable, iterative modernisation roadmaps.
• Facilitate priority setting, project selection, and integration by providing architecture principles and standards.
• Ensure solution designs are scalable, secure, and aligned with enterprise architecture principles.

Technology Architecture Design

• Define system behaviour, structure, and views through conceptual and logical architecture models.
• Design integrated architectures covering applications, data, infrastructure, cloud, integration, networks, and hardware platforms.
• Lead architecture design reviews and governance processes.
• Conduct interviews and requirements-gathering sessions (workshops, workflow storyboards, use cases, and scenarios).
• Manage interoperability and integration across technology platforms.

Technology Modernisation & Innovation

• Lead design and implementation of modern technology platforms (cloud, hybrid infrastructure, AI-enabled systems).
• Review and evaluate the current IT estate to identify gaps, risks, redundancies, and optimisation opportunities.
• Oversee lifecycle management, upgrades, and continuous improvement of IT platforms.
• Ensure alignment with emerging technologies and recommend innovative solutions.
• Support readiness and operationalisation of AI, cloud technologies, and security frameworks.

Security & Risk Management

• Conduct IT security risk assessments and monitor vulnerabilities across systems.
• Develop mitigation and response plans for identified security threats.
• Ensure compliance with internal policies, regulatory standards, and industry best practices.
• Lead disaster recovery (DR), business continuity planning (BCP), and resilience testing initiatives.
• Embed security-by-design principles into architecture solutions.

Governance & Stakeholder Management

• Act as the primary bridge between business units and IT technical teams.
• Collaborate with stakeholders to ensure IT solutions enable strategic and operational objectives.
• Provide architecture guidance during project initiation and delivery phases.
• Coordinate with the PMO for pipeline visibility and architectural compliance.
• Present architecture proposals, risk reports, and compliance updates to management committees and business units.

Key measurements of outputs

• Successful roll-out and adoption of technology strategy across the organisation.
• Number and quality of analytics solutions developed and implemented, business impact of D&A by linking use cases to business outcomes.
• Time from insight to action by monitoring how long it takes before D&A insights are acted upon (e.g., projects delivered, platforms implemented and supported, number of D&A users, usage metrics).
• Reduction of the number of reports generated across the bank.
• Increase in business decisions made using data insights.
• Improvement in data accuracy and completeness.
• Reduction in costs related to data management and analytics operations.
• Increase in return on investment from data initiatives.
• Increase in user adoption of data tools and platforms.
• Improvement in data literacy among employees.
• Management of team performance, talent development, and succession planning using the performance management system.

Expertise & Technical Competencies    
Digital Literacy

• Conduct research and have awareness of the latest trends in the digital space that affect the Organisation and the business unit.
• Seek out innovative approaches and interventions to improve digital agility.
• To identify technical problems when operating devices and using digital environments, and to solve them (from troubleshooting to solving more complex problems).
• Stay abreast of the latest trends and incorporate them in driving change in the business.

Data Collection and Analysis

• Through a mastery of advanced/complex analytical techniques, establishes high-level trends from processed data which may not be immediately apparent.
• Moves beyond concrete analysis of factual information to develop an abstract, conceptual understanding of the meaning of an array of information.
• Integrates diverse themes and lines of reasoning to create new insights or levels of understanding.

Data Management

• Defines a backup strategy in line with the disaster management strategy.
• Monitors file storage policy compliance by users, identifies concern areas and addresses the same.
• Defines parameters for backup testing and monitors the same. Conducts detailed backup tests to ensure data integrity.

Strategic Planning

• Establishes challenging, attainable goals and objectives based on a customer focus perspective.
• Looks to the future with a broad perspective.
• Ensures performance measures are in place to monitor progress and assess accomplishments and achievement of strategic goals and objectives.
• Develops initiatives to achieve goals and objectives.
• Articulates the vision and plans to others.

Knowledge Management

• Identifies, develops, and articulates knowledge management strategies that will add value to the organisation.
• Engages with thought leaders within and outside the organisation to identify the value of knowledge and information to the organisation and develop a
• knowledge-based vision.
• Ensures that knowledge management strategies are embedded within corporate strategies and key business processes.
• Fosters a knowledge and information-rich culture and ensures that knowledge management competencies are recognised as core competencies of the organisation to develop individual and organisational capability.
• Fosters the development of appropriate knowledge and information assets and the adoption of effective knowledge management processes, tools, and standards.

Reporting

• Designs, reviews, and improves reporting processes and provides guidance.
• Leads production of complex environment reports, takes an editorial role, determines content and level of detail, and ensures consistent messaging and branding.

Data Collection and Analysis

• Through a mastery of advanced/complex analytical techniques, establishes high-level trends from processed data which may not be immediately apparent.
• Moves beyond concrete analysis of factual information to develop an abstract, conceptual understanding of the meaning of an array of information.
• Integrates diverse themes and lines of reasoning to create new insights or levels of understanding.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Engineering, Mathematics, Computer Science, Information Systems, Actuarial Science or Data Science.

Minimum Experience

• A minimum of 8 years’ experience in IT architecture, infrastructure design, or platform modernisation.
• Experience in at least two technical disciplines (infrastructure, cloud, security, AI/ML, data management).
• Experience in IT governance, compliance, and risk management within DFI or banking preferred.
• Certifications such as TOGAF, Zachman, ITIL, or relevant cloud certifications are an advantage.
• Familiarity with COBIT, SDLC, SOA frameworks and finance systems knowledge.

Desirable Requirements

• Deep knowledge of IT infrastructure, cloud platforms, networking, security frameworks, and emerging technologies.
• Experience with performance engineering, disaster recovery, and compliance standards.
• Ability to design and implement scalable, resilient, and secure IT solutions.

Deadline:28th July,2026

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Job Description    

• The Process Engineer will be responsible for analysing, modelling, digitising, and continuously improving DBSA’s business processes across the Bank’s value chain. This role supports the digital transformation strategy and initiatives through processes that are efficient, standardised, integrated and aligned to the digitalisation strategy and technology enablement objectives.

Key Responsibilities    
Business Process Analysis & Modelling

• Provide capacity building support to business units on the methodologies and principles of business process mapping.
• Engage and collaborate with various business units to analyse, document, and redesign end-to-end business processes to improve efficiency, effectiveness, and business performance.
• Facilitate workshops, interviews, and process review sessions with stakeholders.
• Identify process bottlenecks, duplication and operational inefficiencies, and recommend process improvements.
• Facilitate the application of approved process modelling methodologies and standards across the organisation to ensure a standardised approach.
• Drive continuous improvement initiatives aligned to operational and digital transformation objectives.
• Maintain a central repository of process guidelines, frameworks, process models and workflows and ensure process documentation remains current, accurate, and aligned to business and system changes.
• Maintain alignment of process models with DBSA’s strategic objectives and transformation roadmap.
• Provide advisory support on process improvement, operational efficiency, and best practices.
• Collaborate with business analysts, solution architects, developers, and project teams on process-related initiatives.

Measurement & Performance Monitoring

• Define metrics to measure process efficiency, effectiveness, and maturity.
• Establish frameworks for ongoing monitoring and reporting of process performance.
• Provide insights to executives on process gaps, risks, and improvement opportunities.
• Benchmark DBSA’s processes against industry best practice.

Digitalisation & Automation

• Support the digitalisation and automation of business processes through collaboration with IT and business stakeholders to design and implement digital workflows and automation solutions.
• Identify opportunities for workflow automation, system integration, and process simplification.
• Participate in system implementation and enhancement projects to ensure process alignment and optimisation.
• Identify opportunities to digitise and automate processes using ERP, CRM, procurement, and treasury systems.
• Promote adoption of digital tools, analytics, dashboards and technologies to improve operational efficiency.
• Implement integration processes with enterprise platforms and data environments.

Continuous Improvement & Optimisation

• Facilitate initiatives to engineer and optimise processes using Lean, Six Sigma, and Agile methodologies.
• Ensure processes are resilient, scalable, and adaptable to future needs.
• Support benefits realisation by linking process improvements to measurable outcomes.
• Drive a culture of continuous improvement across business units.

Governance & Compliance

• Verify and validate that processes comply with regulatory requirements, policies, and governance frameworks.
• Collaborate with risk and compliance teams to embed controls into business processes.
• Maintain documentation and audit trails for process changes and improvements.

Stakeholder Engagement & Capability Development

• Build strong relationships with business units, executives, and technology partners.
• Communicate process improvement strategies and decisions in clear, business-oriented language.
• Mentor and coach teams to build process engineering capability within DBSA.
• Facilitate training and workshops on process modelling and optimisation.

Key Measurement of Outputs

• % alignment of process improvements to DBSA’s strategic objectives.
• Timeliness and quality of process models, workflows, and documentation.
• Adoption rate of digitised and automated processes across business units.
• Measurable efficiency gains from process optimisation initiatives.
• Accuracy and timeliness of performance reporting and dashboards.
• Reduction in process bottlenecks, duplication, and manual interventions.
• Stakeholder satisfaction with process engineering services and improvements.
• Compliance with governance frameworks and regulatory requirements.
• Capability maturity improvements in process engineering practices.
• Benefits realisation linked to transformation initiatives.

Expertise & Technical Competencies    
Process Modelling & Capability Mapping

• Expertise in BPMN, Lean Six Sigma, and process optimisation methodologies.
• Skilled in modelling business capabilities and aligning them with technology platforms.

Digitalisation & Automation

• Hands-on experience with ERP, CRM, procurement, and treasury systems.
• Skilled in workflow automation, RPA, and low-code/no-code platforms.
• Ability to design and implement digital workflows that enhance efficiency and scalability.

Performance Measurement & Analytics

• Skilled in defining KPIs, metrics, and dashboards to monitor process efficiency and maturity.
• Ability to interpret performance data and provide actionable insights to executives.
• Knowledge of business intelligence tools and reporting platforms.

Continuous Improvement Methodologies

• Proficiency in Lean, Six Sigma, and Agile practices for process improvement.
• Ability to lead re-engineering initiatives and embed continuous improvement culture.
• Skilled in root cause analysis, problem solving, and benefits realisation.

Governance & Compliance Integration

• Knowledge of regulatory frameworks and ability to embed compliance into business processes.
• Skilled in developing and maintaining documentation, audit trails, and assurance reviews.

Enterprise Systems Integration

• Experience in integrating processes with ERP, CRM, procurement, and treasury platforms.
• Skilled in ensuring interoperability and scalability of process designs.

Data & Information Management

• Knowledge of data governance and process analytics.
• Ability to design processes that ensure data integrity and support decision-making.

Minimum Qualifications

• Bachelor’s Degree in Industrial Engineering, Business Administration, Information Systems, or related field.

Minimum Experience

• A minimum of 8 years’ experience in process engineering, business process management, or operations optimisation.
• Proven track record in modelling, digitising, and improving processes across ERP, CRM, procurement, and treasury systems.
• Strong background in performance measurement, KPIs, and continuous improvement methodologies.
• Hands-on experience with workflow automation, RPA, and low-code platforms.
• Demonstrated ability to engage and influence executives, boards, and cross-functional teams.

Desirable Requirements

• Postgraduate qualification (MBA, Master’s in Process Engineering, Digital Transformation, or Operations Management).
• Professional certifications such as Lean Six Sigma, BPMN, Agile/Scrum, or TOGAF Business Architecture.
• Exposure to financial services, development finance, or public sector environments.

Deadline:3rd August,2026

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Job Description    

• The purpose of the Investment Officer role is to support the generation of deal flow and build a strong pipeline of prospective projects for development financing. This role is also responsible for structuring deals, as well as appraising, negotiating, and closing transactions in a Municipal environment.

Key Responsibilities    
Investment and Loan Transactions

• Originate, identify, structure and execute infrastructure investment opportunities in key strategic sectors/investment themes.
• Perform detailed analysis of investment opportunities, including commercial analysis, financial modelling and risk and institutional analysis.
• Negotiate and review transaction agreements (including finance agreements) and project documents.
• Facilitate deal closure by taking responsibility for optimal financial, institutional and legal structuring.
• Provide innovative and flexible financial structures for complex transactions.
• Prepare Investment Committee and Board papers on investment opportunities for consideration by management and committees (including the Board).
• Manage relationships at various levels with the relevant project stakeholders, partners, and lead promoters, in accordance with the project’s development objectives.
• Identify and report growth opportunities to enhance market presence and implement structured and targeted marketing strategies to promote services.

Product Development

• Conduct market research on financial products, industry benchmarks, and emerging macro- and micro-economic trends to strengthen market competitiveness and inform strategic decision-making.
• Solicit inputs from legal and technical teams to ensure feasibility and compliance, and ensure alignment of products with regulatory and institutional frameworks.
• Provide support in drafting presentations for structured solutions to internal committees and external partners.

Transaction Execution and Credit Approval

• Collaborate with the Treasury, Legal, Credit and Loan Administration teams to structure and negotiate detailed term sheets, ensuring transaction approval.
• Secure internal approvals and lead or participate actively in closing transactions through successful negotiations.
• Manage the credit approval process from early review to final decision by the relevant committees.
• Review proposals submitted to approval committees to ensure they are well-structured and documented for informed decision-making.
• Resolve potential constraints in the lending value chain in collaboration with the Head of Transacting.
• Implement risk management procedures across continent-wide financing functions, ensuring investment risks are appropriately structured and mitigated during operations.
• Capture and apply learning opportunities post-transaction to drive continuous improvement and successful deal delivery.

Relationship Management and Business Development

• Build and maintain strong relationships with clients, global and regional private businesses, banking and multilateral partners and government officials to further develop specific investment opportunities.
• Undertake business development in South Africa and the rest of Sub-Saharan Africa and position DBSA as the preferred lender/investor/partner.
• Ensure continuous communication with DBSA-funded project clients to support the division’s monitoring function.
• Undertake other tasks as assigned by the line manager, from time to time.

Key Measurements of Outputs (The list is not exhaustive)

• Number of transactions that are approved and committed for DBSA funding to municipalities, municipal entities, and water services authorities.
• Quality of signed agreements/mandates.
• Clients and Stakeholders' service rating.
• Number and quality of early review reports (ERR’s) submitted.
• Revenue performance in terms of interest income and fees generated.
• Percentage of the loan book in priority geographies and sectors.
• Annual disbursements, commitments and approvals.
• Management of relationships with new/ existing clients.

Expertise & Technical Competencies    
Minimum Requirements

• A Bachelor's Degree in Business, Finance or Engineering, Economics, Actuarial Science or related.

Minimum Qualification

• A minimum of 3-5 years’ experience in appraising, negotiating, undertaking due diligence and closing municipal finance, State Owned Enterprises finance, project finance, corporate finance, or structured finance transactions in a financial institution.
• Knowledge of the public sector financial and regulatory environments, including PFMA and MFMA.
• Proven experience in working with Government institutions in South Africa.
• Experience in working on investment projects through an established approval process.
• Demonstrable track record of originating, structuring and closing infrastructure transactions.
• Understanding of the types of agreements/contracts typically used in corporate finance and/or limited recourse project finance.
• Capacity to deal with conflicting priorities and deliver high-quality work on schedule; ability to work successfully in multicultural teams and across boundaries.
• Commitment to ethical standards and to sustainable development with sensitivity to social and environmental challenges.
• Good interpersonal, diplomatic and partnership skills required for building and maintaining collaborative relationships with key stakeholders.

Desirable Requirements

• Experience in securing infrastructure investment deals in the public sector/municipalities.
• Experience in developing new business strategies and opportunities to create a pipeline of development impact projects, ensuring deal flow and bankability.

Deadline:3rd August,2026

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Job Description    

• The Head: Digital Transformation is responsible for leading the Digital Transformation Office, driving portfolio management, project delivery, change management, and adoption of new ways of work to ensure DBSA’s transformation initiatives are strategically aligned, well-governed, and deliver measurable business outcomes.

Key Responsibilities    
Strategic Delivery

• Develop and execute a comprehensive digital transformation strategy aligned to the organisation’s overall business objectives and long-term vision.
• Oversee the portfolio of transformation programmes, ensuring alignment with organisational priorities.
• Translate strategic priorities into clear digitalisation goals, initiatives, milestones, and measurable outcomes.
• Develop both long-term and short-term digitalisation strategies and implementation plans aligned to approved budgets and resource frameworks.
• Drive enterprise-wide adoption of digital solutions through structured communication and stakeholder engagement internally and externally.

Digital Transformation

• Provide thought leadership on emerging digital trends and their application to DBSA’s mandate.
• Champion and drive digital transformation initiatives, leveraging technology to enhance operational efficiency, improve service delivery, and unlock new value streams within the DBSA.
• Lead the adoption of digital tools and technologies to automate, streamline, and enhance facilities operations, including smart building systems, digital service portals, Internet of Things (IoT) sensors, and integrated workplace management systems.

Portfolio and Programme Management

• Establish and manage a portfolio management framework to prioritise, track, and report on transformation initiatives.
• Deliver transformation projects on time, within scope, and within budget, with measurable business outcomes.
• Drive adoption of programme/project management methodologies (Agile, PRINCE2, PMP) across the transformation office.
• Monitor programme risks, dependencies, and benefits realisation.

Innovation and Technology Enablement

• Promote the adoption of digital tools, automation, and analytics to improve operational efficiency.
• Identify opportunities for innovation and process optimisation across the Bank.
• Benchmark DBSA’s transformation practices against global best practices.
• Drive continuous improvement initiatives to enhance service delivery and client experience.
• Identify, assess, and evaluate emerging technologies for strategic business value, operational efficiency, and competitive advantage.
• Lead pilot initiatives, proofs-of-concept, and experimentation programmes to validate new technologies and solutions before enterprise-wide implementation.
• Drive the identification and implementation of innovative technology solutions to enhance business processes and unlock new growth opportunities.
• Foster a culture of innovation, digital adoption, and structured experimentation across the organisation.
• Monitor industry trends and technological advancements to ensure the organisation remains forward-looking and digitally competitive.

Change Management and Adoption

• Develop and execute comprehensive change management strategies and frameworks to enable successful digital adoption across the organisation.
• Champion new ways of work, agile practices, and organisational change management.
• Lead change initiatives to ensure seamless integration of new systems, processes, and digital solutions.
• Build the transformation capability across teams through structured stakeholder engagement and training programmes to build digital capability and awareness.
• Proactively identify and address resistance to change to ensure smooth transition and sustained adoption.
• Collaborate with executive leadership to foster a digital-first mindset and strengthen future-fit skills and capabilities.

Stakeholder Management and Reporting

• Build and manage relationships with internal and external stakeholders, including leadership, government, partners, and service providers.
• Develop and implement a structured stakeholder engagement framework for digital and transformation initiatives.
• Influence stakeholder alignment and provide strategic advisory support to enable effective decision-making.
• Establish partnerships with technology vendors, consultants, and academia, and represent the organisation in industry forums.
• Leverage data to inform decisions and drive value creation.
• Deliver clear, timely reporting and high-quality dashboards, presentations, and insights to executives, the Board, and stakeholders.

Governance, Risk Management, Compliance & Controls

• Adhere to IT governance frameworks (COBIT, ITIL) and digital transformation governance standards.
• Oversee compliance with relevant legislation, including POPIA, cybersecurity, and data protection laws.
• Develop and maintain transformation risk registers, ensuring mitigation strategies are implemented.
• Provide consolidated risk and compliance reporting to Executive Committees and the Board.
• Drive compliance of digital initiatives with applicable legal, regulatory, and ethical standards.
• Design and implement governance frameworks for data, technology, and digital assets.
• Establish and enforce robust governance frameworks and reporting mechanisms to promote transparency, compliance, and effective decision-making across operations.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning to maximise individual and collective potential.
• Lead the data analytics business unit and ensure effective execution of strategy.
• Implement human capital strategies and workforce planning.
• Foster a culture of performance, learning, and collaboration.
• Drive talent development initiatives, including coaching, performance management, and career pathing, to build and retain a skilled and motivated team.
• Contribute to building synergies & cooperation across functions in the DBSA.
• Oversee day-to-day operations of the Digital Transformation Office to ensure efficiency and service excellence.
• Coordinate performance scorecards (KPIs) aligned to transformation outcomes and IT service delivery.

Key Measurements of Outputs

• % alignment of transformation initiatives to DBSA’s approved digital strategy and Decadal Strategy priorities.
• Timely delivery of programmes and projects against approved timelines, scope, budget and achieving defined business outcomes.
• Adoption rate of new ways of work (Agile practices, collaboration tools, automation) across business units.
• Change management effectiveness through stakeholder engagement, training completion, and adoption indicators.
• Accuracy of portfolio and budget forecasting (CAPEX and OPEX vs actuals) and adherence to cost optimisation targets.
• Quality and timeliness of reporting to executives, Board, and external stakeholders.
• Level of compliance with IT governance frameworks (COBIT, ITIL) and transformation governance standards, including audit outcomes.
• Reduction in transformation risks, timely mitigation of dependencies, and assurance reviews.
• Stakeholder satisfaction with transformation initiatives, measured through surveys, feedback, and engagement outcomes.
• Number of process optimisation initiatives implemented and measurable efficiency gains.
• Percentage of staff trained in digital tools, agile practices, and change management methodologies.

Expertise & Technical Competencies    
Digital Literacy

• Conduct research and have awareness of the latest trends in the digital space that affect the Organisation and the business unit.
• Seek out new approaches and interventions to improve digital agility.
• To identify technical problems when operating devices and using digital environments, and to solve them (from troubleshooting to solving more complex problems).
• Stay abreast of the latest trends and incorporate them in driving change in the business.

Digitalisation

• The ability to understand, contribute to, and drive the adoption of digital technologies and processes within an organisational context to improve efficiency, create new value, and transform operations.

Business Development

• Takes overall lead for proactive business development at the national and regional level.
• Initiates, reviews, and interprets competitor environment reviews and takes actions accordingly.
• Formulates and modifies market approaches based on competitor analyses.
• Leads the formulation, development, and implementation of the business development strategy to generate new business opportunities in the public and private sector delivery of infrastructure.
• Identifies and develops new markets, products, and clients.
• Positions the DBSA as the preferred development partner, lender, and advisor.
• Leads the participation and presentation of the DBSA at investment conferences and roundtable discussions.
• Coordinates business activities to ensure that investment initiatives are in support of government BEE strategies, broader national and regional economic development strategies.
• Promote compliance and alignment with the strategic imperatives of both individual clients and the DBSA of investment and development interventions.
• Builds capacity to coordinate, control and manage the activities and efforts required for the implementation of the plan.
• Builds capacity to conduct project origination exercises.

Strategic Planning

• Establishes challenging, attainable goals and objectives based on a customer focus perspective.
• Looks to the future with a broad perspective.
• Ensures performance measures are in place to monitor progress and assess accomplishments and achievement of strategic goals and objectives.
• Develops initiatives to achieve goals and objectives.
• Articulates the vision and plans to others.

Solution Focused

• Identifies broad, highly complex problems based on a multitude of factors, many of which are complex and sweeping in nature, difficult to define and often contradictory.
• Creates procedures to articulate the nature of problems and to identify and weigh alternate solutions.
• Evaluates the effectiveness of solutions using approaches tailored to the situation.

Minimum Qualification

• A Postgraduate Degree in Information Technology, Computer Science, Business Administration, Digital Transformation, or a related field.
• Certification in project or change management (e.g., PMP, PRINCE2).

Minimum Experience

• A minimum of 12 years’ experience in digital transformation, IT strategy, or enterprise change programmes, with at least 5 years in a senior management role leading enterprise-wide digital transformation initiatives in the banking or financial services environments.
• Proven track record in leading large-scale, complex transformation initiatives within corporate, financial services, or public sector environments.
• Demonstrated expertise in portfolio management, programme delivery, and benefits realisation.
• Strong background in IT governance, risk management, and compliance frameworks.
• Hands-on experience with enterprise systems, digital platforms, and analytics tools.
• Experience in organisational change management, including embedding new ways of work and agile practices.
• Demonstrated ability to engage and influence senior executives, boards, and external stakeholders.
• Exposure to process optimisation, automation, and continuous improvement initiatives.
• Ability to lead cross-functional teams and manage complex digital portfolios.

Desirable Requirements

• Postgraduate qualification (MBA, Master’s in Digital Transformation, Enterprise Architecture, or Process Engineering).
• Proficiency in change management tools (e.g, Prosci).
• Data literacy and experience with business intelligence tools (e.g, Power BI, Tableau).

Deadline:3rd August,2026