Careers at Discovery Limited

Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services
• designing financial strategies
• assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)

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Job Description 

• Identifying sales opportunities. 
• Answering inbound calls timeously and making required outbound calls 
• Co-ordination of own administration  
• Maintaining accurate details and statistics of all queries 

Key purpose 

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales. 

Key Outputs 

The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve Health Sales target 
• Communication to members telephonically via fax and email 
• Attending to general administration 
• Conduct Financial Needs Analysis 
• Achieve quality target 
• Overcome objections 
• Adhering to service level agreements 

Personal attributes and skills 

The successful individual will be required to demonstrate the following competencies:  

• Target Driven 
• Team Player 
• Goal orientated 
• Self-motivated 
• Ability to perform under pressure 
• Adapt to change 
• Persuasiveness 
• Resilience/Tenacity 
• Sound Time Management 
• Self-managed 
• Attention to detail 
• Ability to learn quickly and apply knowledge 
• Speak fluently (accent neutral) English/Afrikaans 

Qualification & Experience 

• Matric  
• At least 1year sales experience, preferably in an outbound telesales environment  
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage 
• PC literacy, email, word, excel 
• Tertiary qualification an advantage 
• NQF5 and RE5 qualification 

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Key Purpose  

• The purpose of this role is to lead the delivery of complex, high-impact strategic projects by planning effectively, coordinating across teams, and managing resources to meet agreed goals. The role ensures that project outcomes support Discovery’s strategic priorities, while staying within scope, budget, and timelines. It involves working with multiple stakeholders, managing risks, and ensuring clear governance and reporting. By fostering collaboration across diverse teams, promoting accountability, and embedding structured, scalable delivery methodologies, this role plays a key part in delivering measurable value, supporting business objectives, and enabling sustainable organisational growth and transformation.

Areas of responsibility may include but are not limited to: 

Project Delivery

• Lead and coordinate project kick-off meetings with key stakeholders to establish scope, objectives, and delivery approach.
• Collaborate with development managers, business analysts and technical teams to gather necessary input for initiation and planning documents.
• Plan, manage, and oversee the execution of project tasks with Systems and Business, ensuring alignment with timelines, objectives, and resource availability.
• Facilitate traditional project meetings or Agile ceremonies to ensure progress and alignment across the project workstreams.
• Oversee progress, address obstacles proactively, and adapt plans to ensure successful delivery of project objectives.
• Lead post-implementation review workshops to assess project outcomes, capture lessons learned and inform continuous improvement.

Resource and Budget Management

• Support resource allocation to optimise delivery capacity and drive project outcomes.
• Monitor project budgets, track variances, and escalate risks to ensure financial control.
• Contribute to resource planning and capacity forecasting to enable effective decision-making.

Stakeholder Engagement and Communication

• Serve as a point of contact for senior stakeholders, providing timely updates on project status, risks, and strategic outcomes.
• Develop and present clear, insight-driven reports, dashboards, and presentations tailored to stakeholder needs.
• Build and maintain strong, trust-based relationships with internal business and systems teams, clients, and external partners to ensure alignment and shared accountability.

Risk and Issue Management

• Proactively identify and manage project risks and issues, escalating where necessary for timely resolution.
• Collaborate with teams to develop and implement effective mitigation strategies.
• Maintain clear, auditable logs for risks, issues, and key decisions to support governance and accountability.

Project and Programme Reporting

• Design and maintain reporting structures, including dashboards and metrics, to track project and programme performance.
• Ensure timely, accurate reporting to senior management, programme leads, the PMO, and key stakeholders.
• Support the development of portfolio-level reports that align with strategic priorities and drive informed decision-making.

Governance and Compliance

• Ensure all projects comply with DHS governance frameworks and organisational standards.
• Promote best practices to enhance project delivery and foster effective team collaboration.
• Maintain alignment with risk, audit, and regulatory requirements throughout the project lifecycle.
• Monitor project activities to ensure deliverables meet quality and compliance standards.
• Support testing, reviews, and retrospectives to drive continuous process and outcome improvements.

Skills and Competencies

Technical Skills

• In-depth understanding of the Software Development Life Cycle (SDLC) is REQUIRED.
• Proficient in collaboration and PM tools such as MS Project, Jira, SharePoint, and Confluence.
• Established knowledge of Agile methodologies and frameworks.
• Skilled in business writing, executive reporting, and presentations.
• Competent financial tracking tools to monitor project costs and forecasts.

Behavioural Skills

• Strong organisational and time management capabilities.
• Excellent verbal and written communication skills.
• Proactive problem-solving skills with a focus on achieving results.
• Ability to collaborate effectively in cross-functional teams.

Personal Attributes

• High attention to detail and ability to manage multiple priorities.
• Resilience and adaptability in a fast-paced environment.
• Strong interpersonal skills and the ability to build trust and rapport with stakeholders.

Qualifications and Experience 
Qualifications:

• Bachelor’s degree (Information Technology, Computer Science, Business, or related field) and
• Project management certifications (e.g. PMP, PRINCE2, Agile, Scrum Master) are advantageous.

Experience:

• MINIMUM of 5 years' experience managing IT and software development projects.
• Experience in healthcare insurance systems or related software projects is advantageous.

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About the role

• Discovery Green is looking for a Energy Executive responsible for the growth of the leads and origination pipeline for Discovery Green.  This role will be responsible for accessing C-suite executives in South African businesses across industries and introducing them to the Discovery Green offering as the first step in the new business process. This role will also be responsible for the sales pitch, quoting and contracting of specific clients for Discovery Green’s long term products (Green Saver, Green Guarantee and Green Flex). This role reports to the Head of New Business.

Key Outputs / Job Responsibilities may include but are not limited to:

• Demonstrate expertise with respect to the Discovery Green offering and the energy market in South Africa
• Secure introduction meetings with C-suite executives at potential customers by:
• Heavily tapping existing network in the South African business world across industries
• Aggressively expanding network in the South African business world across industries, including through participation in local, regional and national industry and sales events
• Develop detailed market intelligence reports on potential customers, including profiles of C-suite executives, renewable energy strategy, customer entry point, value of the opportunity, and stage in buying process
• Responsible for the B2B sales cycle with clients for Discovery Green’s long term products (Green Saver, Green Guarantee and Green Flex) from origination to contract closing, with support from the New Business back office team
• Support strategic development of new sales pipelines, client retention and relationship management.  
• Support achievement of new business targets

Work Experience

• At least 8+ years’ experience in operations, client engagement, sales and/or technical marketing.

Education / Qualifications / Accreditations with Professional Body

• Honours degree preferred

Technical Skills or Knowledge

• Deep and broad network in the South African business world across industries
• Ability to quickly learn highly technical elements of renewable energy offering
• Ability to effectively communicate highly technical product offering to business stakeholders

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Key Purpose

• The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of all dimensions of employee wellbeing including counselling, advice, coaching and onward referrals to psychologists, financial coaches and legal experts if required. Coaches will be required to assist with acute episode management and ongoing support of employees enrolled in the programme.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• To proactively develop relationships with employees by trying to understand their needs, anticipate and provide solutions to their needs and giving high priority to customer satisfaction.
• To provide telephonic counselling, coaching and support to employees, their dependents and managers by tracking their engagement within the programme and facilitating appropriate referrals where required.
• To provide face-to-face counselling and support to employees and their dependents in cases of trauma and other emotional wellbeing issues.  
• To proactively engage with high-risk employees through the various channels (calls, chat, face-to-face sessions and onward referrals) to lower their risk over time.
• To document all member interactions as well as to ensure that all records are accurate and up to date.
• Meeting performance targets for speed, efficiency and quality.
• Liaising with third parties to gather information and resolve issues timeously.
• To identify opportunities to offer information and make suggestions based on an employee’s needs.
• To prioritize the work pool and ensure all designated tasks are completed within designated turnaround times.
• To provide compassionate and other process support to members and their respective families in extreme circumstances.
• To ensure continuity of care for the employee and their dependents through follow-up interactions.
• Establish and maintain relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Identify and propose solutions to processes and service-related failures.

Competencies and skills

• Presentation and reporting skills
• Excellent verbal communication skills
• Ability to work under tight deadlines and pressure
• Problem solving by identifying key issues and relationships

Education and Experience

The following requirements are essential:

• Matric
• Degree in psychology or social work
• Relevant membership with the South African Council for Social Service Professions (SACSSP) or HPCSA. Other relevant, recognized professional bodies can also be considered.
• MS Office Suite – with Intermediate Excel abilities
• Minimum of 3 years counselling experience, including both face-to-face and telephonic counselling
• Experience in family counselling and/or marital counselling and/or suicide management and/or stress management
• Minimum of 5 years formal work experience

The following requirements will be advantageous: 

• 1-2 year’s exposure to Discovery Health clinical environment preferable
• Knowledge about existing employee assistance programme services and/or experience in provision of EAP services

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Purpose

• The Individual Life Advanced Analytics function is responsible for innovative, strategic and impactful projects for the business. The focus of the team is to support development and implementation of data science projects and involves exposure to a wide range of business areas such as underwriting, claims, legal and other operations, as well as the wider Discovery Group.

Key Outputs / Job Responsibilities

Key Outputs may include but are not limited to:

• Mining large structured and unstructured datasets for data exploration to find new insights
• Perform data investigations to inform operational efficiency and interaction strategies
• Transform data into meaningful model inputs and data pipelines
• Develop and refine predictive models such as fraud, underwriting and customer behavioural models
• Prototyping and supporting the implementation of Natural Language Processing (NLP), Large Language Model (LLM) and other generative AI business cases
• Support model implementation and monitoring of model performance
• Further develop existing models and research new techniques to fully utilise the unique and rich Discovery data universe
• Participate in the wider Discovery Data Science community

Work Experience

Essential:

• 3 – 5 years related experience

Advantageous:

• 5 years related experience

Education / Qualifications / Accreditations with Professional Body

Essential:

• Qualified Actuary (FIA, FASSA)

Professional Registration required:

• Qualified Actuary (FIA, FASSA)

Technical Skills or Knowledge

Required:

• Programming skills
• Statistical and mathematical skills
• Great writing and reporting skills
• Life insurance actuarial knowledge
• Presenting insights and solutions to senior management

Advantageous:

• Programming skills, specifically in Prophet, SQL and R/Python
• Expert statistical and mathematical skills
• Storytelling and data visualisation in addition to reporting skills
• Life / Health insurance actuarial knowledge