Careers at Joint Medical Holdings

PURPOSE OF POSITION

• The Unit manager will oversee the enhancement of nursing care quality by ensuring adherence to professional and ethical standards. They will also monitor and ensure that nursing care and service delivery adhere to standards within a multi-disciplinary quality assurance team. Additionally, the role includes coordinating capacity building, mentoring, and training initiatives.

KEY PERFORMANCE AREAS

• Managing departmental costs effectively.
• Ensuring accurate billing, stock management, and purchasing.
• Identifying and implementing quality improvement opportunities.
• Ensuring timely and accurate compilation of records.
• Ensuring compliance with protocols, policies, and regulatory Acts.
• Promoting the health and wellbeing of patients and staff.
• Providing safe, cost-effective, quality patient care aligned with Clinical Governance and evidence-based practice.
• Evaluating patient experiences and stakeholder feedback to improve services.
• Monitoring nursing quality indicators and clinical outcomes.
• Communicating effectively with patients about their care.
• Promoting infection prevention practices and standard precautions.
• Participating actively in team efforts to achieve objectives.
• Engaging in ongoing professional development and staying current with organizational policies.
• Delegating decision-making, tasks, and responsibilities appropriately to enhance organizational and employee effectiveness.
• Developing the nursing workforce through training and talent management initiatives.
• Monitoring staff attendance and addressing absenteeism.
• Managing change and conflict effectively.
• Supporting staff development through coaching and mentoring.
• Building positive working relationships and collaboration with colleagues, doctors, suppliers, and service providers.
• Cultivating strategic inter-departmental relationships to achieve hospital and departmental goals.
• Establishing effective relationships with public liability and healthcare waste management.

COMPETENCIES (The following will be advantageous)

MINIMUM REQUIREMENTS

(Educational Qualifications & Experience)

• Diploma/Degree in Nursing.
• Post Basic Qualification: Trauma (Essential)
• Qualification in management
• SANC Registration as Professional Nurse
• Basic Life Support certification
• Proficiency in computer applications, including electronic medical records systems.
• +5 years Trauma Exp. in Shift Leader/Management role

Closing Date : 03 November 2026

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PURPOSE OF POSITION

• As a Case Manager, you will advocate for patients, optimize healthcare resources, and promote positive outcomes. Your expertise will streamline processes, enhance patient satisfaction, and contribute to the overall effectiveness of JMH healthcare delivery system.

KEY PERFORMANCE AREAS

• Adhering to JMH policy regarding clinical updates within specified turnaround times and service level agreements.
• Ensuring precise and comprehensive ICD 10/CCSA coding.
• Meeting month-end deadlines.
• Verifying accurate and complete billing.
• Communicating adequate and pertinent information to medical schemes.
• Managing internal DSO and optimizing utilized tools.
• Overseeing the complete rollout and adherence to Care Risk Management Procedures and Protocols.
• Effectively resolving rejections related to case management.
• Cultivating a collaborative and supportive workplace atmosphere, encouraging teamwork, communication, and professional growth among team members.
• Keeping abreast of industry trends, regulations, and best practices in case management, ensuring compliance with relevant standards and guidelines.

REQUIREMENTS A COMPETENCES

MINIMUM REQUIREMENTS

(Educational Qualifications & Experience)

• Relevant Nursing Qualification - Registration with the SANC computer literate.
• Must have Billing / Auditing experience will be advantageous.
• Experience in a multidisciplinary hospital environment.
• ICD 10 and CCSA coding experience is a requirement.
• Must have experience in liaising with medical aids, doctors, and patients.

SKILLS AND COMPETENCIES

(Practical & Technical)

• Excellent attention to detail
• Excellent computer skills
• Ability to work well within a team
• Ability to work in a pressurised environment