Careers at SurTech Group of Companies

• Working environment & travel: Exceptionally busy, team-orientated environment. This role will require some travel nationally. A valid driver's license and own transport are essential (Hybrid)
• Working hours: 07h30 – 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

• Generate and grow a qualified new business pipeline across the South African private sector (JSE-listed corporates, financial services, insurance and other regulated industries) through prospecting, approved partners and proven enterprise sales techniques.
• Apply strategic, proven sales methodologies to convert new business opportunities into closed enterprise software sales, in line with agreed revenue targets.
• Lead the preparation of business cases, proposals, RFP/RFI responses, presentations and sales contracts, working closely with SurTech's bid, legal and technical teams to meet demanding client deadlines.
• Provide accurate, timely sales status reporting covering activities, follow-ups, closed deals and progress against target.
• Maintain accurate, up-to-date pipeline and forecast information in the CRM system (Zoho), ensuring reliable visibility for sales leadership.
• Continuously build your GRC and private sector industry knowledge to educate customers and create awareness of governance, risk and compliance best practice.
• Develop and maintain deep product knowledge of the Diligent One GRC solution and confidently articulate its unique value to prospective clients.
• Build and maintain senior-level relationships with key private sector decision-makers and influencers (CFOs, Chief Risk Officers, Chief Audit Executives, Company Secretaries, CIOs and Audit Committee Chairs etc.) across JSE-listed corporates, financial services, insurance and other regulated organisations.
• Represent SurTech and the Diligent One GRC solution at relevant private sector industry events, conferences and networking forums to build brand visibility and generate new business leads.
• Maintain up-to-date knowledge of the competitive GRC landscape and clearly articulate SurTech's differentiated value proposition against competing solutions.

Technical knowledge, skills & abilities

• Proven GRC (Governance, Risk and Compliance) or enterprise software solution sales knowledge and ability in the South African private sector.
• Demonstrated track-record in over-achieving challenging targets within an enterprise software solution sales role.
• Solid understanding of the full enterprise SaaS sales cycle, from lead generation and qualification through to contract close and handover to customer success.
• Working knowledge of corporate governance and compliance frameworks relevant to the South African private sector is advantageous.
• Confident, accurate use of CRM systems (Zoho or similar) for pipeline management and forecasting.

Behavioural, soft competencies & skills

• Target-driven, dynamic and confident.
• Excellent interpersonal, relationship-building and networking skills.
• Ability to confidently communicate with the C-suite and other senior executives.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects and clients, without dropping-the-ball.
• Well-spoken and presentable with exceptional presentation skills.
• High level of personal integrity and ethical conduct, given the corporate governance and compliance standards expected in regulated private sector environments.
• Resilience and patience to manage long, multi-stakeholder enterprise sales cycles.

Education & qualifications

• Matric certificate.
• Completed Business Degree / similar is highly preferable.

Details of experience

• At least 5 years proven experience in a software solution sales role with targets consistently achieved (must currently be working in a similar role).
• Experience selling GRC, audit, risk or compliance software solutions is highly advantageous.
• Existing network of relationships within JSE-listed corporates, financial services or insurance is highly advantageous.
• What would make the applicant successful in the role?
• Strong interpersonal and stakeholder-management skills.
• Self-motivated, collaborative team player who takes ownership.
• A genuine, inherent desire to succeed and to exceed the goals and targets you and the business set together.
• Driven, resilient and hungry for success.
• Can name more than three Star Wars characters.

go to method of application »

• Would you like to be the first instrumental step in the sales cycle bringing an industry-leading product to organisations? Our Sales Development Representative position role will give you exactly that! This is an exciting opportunity for you to take responsibility in identifying sales opportunities for an experienced Business Development Executive and Pre-sales Consultant to drive towards winning. Our software solution - Diligent is the global leader in providing SaaS solutions across governance, risk, compliance, audit, board management and entities. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions, faster.

Reason for vacancy: Growth

Reporting to: BDM'S and Head of Revenue South Africa

Management level of role: This is not a management role

Working environment & travel: Exceptionally busy, team-orientated environment. Remote role

Working hours: 08h30 to 17h00(Flexible with core hours of 08h30- 16h30)
Working with Account Executives and cross-functional teams, you will build and prioritise target account lists within your defined territory, prospect new business opportunities, qualify their goals and pain-points and identify how our solution can help them.
Key deliverables

• Generate and seek out new business in targeted industries and accounts through cold-calling, email prospecting and referrals.
• Mapping a customer organization to identify influencers and decision makers.
• Actively increase your industry knowledge to educate and create awareness within the customer environment.
• Identify account specific pain points in order to showcase the offerings of our solutions.
• Utilise strategic, proven sales methodologies to ensure setting of appointments.
• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information.
• Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.

Technical knowledge, skills & abilities

• Proven ability to prospect through companies to identify the correct individuals.
• Proven capability of running a full sales cycle, from finding a new opportunity to closing of deals
• Demonstrated track-record in over-achieving challenging targets.

Behavioural, soft competencies & skills

• Target-driven, dynamic, and confident, with a proven track record
• Ability to initiate conversations with senior personnel
• Ability to ask questions that demonstrate understanding
• Well-spoken
• Experience navigating complex organizations
• Ability to self-motivate
• Competitive by nature

Education & qualifications

• Matric certificate
• Other qualifications desirable

Details of experience

• At least 3 years in a similar role
• Proven track record in sales

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed.
• Be DRIVEN.
• Can name more than three Star Wars characters.

go to method of application »

Job Title and Overview

• The GRC Software Trainer is responsible for delivering comprehensive training programs to clients and stakeholders on the implementation, utilization, and optimization of the Diligent One (previously known as HighBond) software solution.
• The Trainer plays a critical role in ensuring end-users understand the functionalities, features, and benefits of the software and can effectively integrate it into their workflows to enhance their Governance, Risk and Compliance processes.

Reporting to: Head of Services

Reason for vacancy: Team expansion

Management level of role: This is not a management role.

Working environment & travel: Exceptionally busy, team-orientated environment. Driver's license and own transport is essential. Possible travel into the rest of Africa.

Working hours: 08h00 to 16h30, training hours are usually 09h00 – 16h00, training times may vary when training in the rest of Africa.
Key Responsibilities

• Conduct Training Sessions: Deliver engaging and informative training sessions and webinars to clients, and end-users across Africa on various aspects of the Diligent One software, including configuration, administration, reporting, and troubleshooting.
• Develop Training Materials: Design, develop and update training materials, including user guides, manuals, and online resources, to support the implementation and usage of the Diligent One software.
• Customize Training Programs: Tailor training content and delivery methods to meet the specific needs and skill levels of diverse audiences, including administrators, compliance officers, risk managers, auditors, and IT professionals.
• Practical Exercises: Provide practical exercises to familiarize users with the functionality and navigation of the Diligent One software, ensuring they can effectively utilize its features to address their GRC requirements.
• Stay Updated with Software Updates: Keep abreast of software updates, new features, and enhancements released by the software vendor, and incorporate relevant information into training materials and sessions to ensure users are informed of the latest capabilities.
• Gather User Feedback: Collect feedback from users regarding their training experience, software usability, and functionality requirements, and communicate insights to the Head of Services.
• Collaborate with Implementation Teams: Work closely with Diligent One software implementation teams and project managers to ensure seamless transition from implementation to training and provide continuity of support throughout the software lifecycle.

Required Experience

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Prior experience in training delivery and instructional design, preferably in the GRC software domain.
• Proficiency in using GRC software solutions, such TeamMate, BarnOwl, CaseWare Idea and familiarity with other relevant tools and platforms.

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence, and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Communication Skills: Excellent communication abilities and adept relationship management skills, capable of effectively managing various stakeholders and senior executives concurrently.
• Enthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success.
• Customer-Centric Approach: The candidate should exhibit a desire to exceed customer expectations by delivering exceptional service and value.
• Knowledge Transfer: The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Adaptability: The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships.

go to method of application »

 Software Renewals Administrator

• The Renewals Administrator will play a pivotal role in managing the renewals process. The successful applicant will be meticulous in their review of the renewal and invoicing thereof. They will be customer-centric and adhere to timelines and work closely with the greater team in terms of negotiations etc..

Reporting to: Head of Operations

Management level of role: This is not a management role

Working environment & travel: Exceptionally busy, team-orientated environment. Drivers license and own transport is essential.

Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key deliverables

• Maintain Client license data from implementation through to renewals on Salesforce.
• Consolidation of current clients licenses and co-terming assistance.
• Generation of renewal, upgrades, and downgrades quotations.
• Follow the renewal pricing process.
• Ensure all internal renewal deadlines are met.
• Review upcoming renewals to ensure alignment of system to customer contract.
• Manage all renewal change request with our partner orgs.
• Maintain a thorough understanding of all products from a licensing perspective.
• Consulting with sales team, providing renewal quotes, overcoming objections, and adjusting proposals as required.
• Track and provide status updates on all open opportunities.
• Oversee Admin email inbox and respond to basic sales questions.
• Attend trainings - Partner and Internal.

Technical knowledge, skills & abilities

• Must have strong attention to detail
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment.
• Excellent working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
• Superior organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written
• CRM experience

Behavioural, soft competencies & skills

• Excellent interpersonal, relationship-building and networking skills.
• Attention to detail with a strong focus on admin skills
• Proactive rather than reactive
• Ability to confidently communicate.
• Proven ability to meet deadlines and thrive under pressure.
• Ability to multi-task and work across multiple projects, without dropping-the-ball.
• Effective delegation skills, and project management abilities
• Clear and concise communication skills both written and verbal

Education & qualifications

• Matric certificate.
• Bachelor's degree in business administration- highly prefererable.

Details of experience

• At least two years of experience in a renewals role.
• Excellent presentation abilities to all levels in a business
• What would make the applicant successful in the role?
• Resourceful, creative, and strategic in troubleshooting problems.
• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• Be DRIVEN.
• Can name more than three Star Wars characters.

go to method of application »

• Would you like to be the first instrumental step in the sales cycle bringing an industry-leading product to organisations? Our Sales Development Representative position role will give you exactly that! This is an exciting opportunity for you to take responsibility in identifying sales opportunities for an experienced Business Development Executive and Pre-sales Consultant to drive towards winning. Our software solution - Diligent is the global leader in providing SaaS solutions across governance, risk, compliance, audit, board management and entities. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions, faster.

Reason for vacancy: Growth

Reporting to: BDM'S and Head of Revenue For Africa

Management level of role: This is not a management role

Working environment & travel: Exceptionally busy, team-orientated environment. Remote role

Working hours: 08h30 to 17h00(Flexible with core hours of 08h30- 16h30)

Working with Account Executives and cross-functional teams, you will build and prioritise target account lists within your defined territory, prospect new business opportunities, qualify their goals and pain-points and identify how our solution can help them.

Key deliverables

• Generate and seek out new business in targeted industries and accounts through cold-calling, email prospecting and referrals.
• Mapping a customer organization to identify influencers and decision makers.
• Actively increase your industry knowledge to educate and create awareness within the customer environment.
• Identify account specific pain points in order to showcase the offerings of our solutions.
• Utilise strategic, proven sales methodologies to ensure setting of appointments.
• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information.
• Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.

Technical knowledge, skills & abilities

• Proven ability to prospect through companies to identify the correct individuals.
• Proven capability of running a full sales cycle, from finding a new opportunity to closing of deals
• Demonstrated track-record in over-achieving challenging targets.

Behavioural, soft competencies & skills

• Target-driven, dynamic, and confident, with a proven track record
• Ability to initiate conversations with senior personnel
• Ability to ask questions that demonstrate understanding
• Well-spoken
• Experience navigating complex organizations
• Ability to self-motivate
• Competitive by nature

Education & qualifications

• Matric certificate
• Other qualifications desirable

Details of experience

• At least 3 years in a similar role
• Proven track record in sales
• Must be fluent in French and have either  a work permit or perm residence in South Africa

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed.
• Be DRIVEN.
• Can name more than three Star Wars characters.

go to method of application »

• We are seeking a skilled Technical Implementation Consultant to lead the technical deployment, configuration, integration, and optimization of the Diligent ACL and Robotics Platform for our enterprise clients. The consultant will work closely with internal audit teams, risk and compliance stakeholders, IT departments, and project leadership to implement data-driven audit analytics and continuous monitoring capabilities.
• The ideal candidate will possess strong technical expertise in analytics, data integration, scripting, API's, and enterprise systems, with the ability to translate business requirements into scalable technical solutions.

Reason for vacancy:

Team expansion

Reporting to:

Head of Services

Management level of role:

This is not a management role

Working environment & travel:

Team-orientated environment. Driver's license or own transport is essential. Possible travel into the rest of Africa.

Working hours:

• Remote Role: 7:30am to 16:00pm or 08:00am to 16:30am when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.

Key Responsibilities

Installation & Configuration

• Lead the installation, configuration and deployment of Diligent robots, connectors, and agents in client environments (on-premise or cloud).
• Support the setup of secure communication (VPN, SFTP, certificates, firewall configuration, etc.).
• Support deployment across development, testing, and production environments.
• Ensure data quality, integrity, security, and consistency across integrations

Analytics & Automation:

• Develop and maintain scripts through Audit Command Language (ACL), HighBond Command Language (HCL) and Python to support automated deployments.
• Configure continuous auditing and continuous monitoring capabilities.
• Build dashboards, exception reports, and automated alerts.
• Optimize analytics performance and scalability.

Technical Support & Troubleshooting:

• Diagnose and resolve platform, integration, and data-related issues.
• Provide technical support during testing, go-live, and post-implementation phases.
• Ensure system performance, reliability, and security compliance.

Stakeholder Engagement:

• Collaborate with audit, compliance, risk, finance, and IT stakeholders to gather technical and business requirements.
• Translate business requirements into technical specifications and implementation designs.
• Provide regular progress updates, project risks and issue to PMO.

Training and Support:

• Conducting training sessions (virtually or onsite) to ensure the client's users are ready and comfortable with the system.
• Ensuring the client can adopt best practices for using the software.
• Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.

Documentation and Communication:

• Prepare and maintain comprehensive technical documentation including architecture diagrams, configuration documents, data mapping specifications, integration documentation, SOPs, and troubleshooting guides.
• Facilitate effective communication between technical and non-technical stakeholders.
• Conduct knowledge transfer sessions and provide technical handover documentation to client support teams.

AI Competency:

• Effectively use AI-powered productivity tools to improve implementation efficiency, documentation, and solution delivery.
• Leverage generative AI to assist with requirements analysis, technical documentation, configuration guides, training materials, and knowledge management.
• Stay informed about emerging AI technologies and identify opportunities to enhance consulting practices and client value.

Required Skills and Experience

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• Microsoft certification (desirable).

Professional Experience

• 3–5 years' experience in a technical consulting, implementation, or data analytics role.
• Experience working with SaaS platforms.
• Strong troubleshooting and problem-solving skills with the ability to analyse logs, errors, and connection issues.
• Ability to work on multiple concurrent client projects.

Technical Knowledge

• Strong understanding of API integrations (REST, SOAP) and data connectivity protocols (ODBC, SFTP).
• Experience with data sources such as SQL Server, Oracle, PostgreSQL or cloud-based databases.
• Proficiency in scripting languages such as Python or SQL.
• Knowledge of network security concepts (firewalls, ports, certificates, encryption, and authentication methods.
• ERP backend knowledge.
• Experience using AI productivity tools (e.g., ChatGPT, Microsoft Copilot, GitHub Copilot, or similar) in a professional environment.
• Windows server and cloud deployment environments

Behavioural Skills & Soft Competencies

• Strong work ethic with a commitment to excellence, accuracy, and attention to detail.
• Customer-focused with the ability to deliver exceptional service, transfer knowledge effectively, and conduct one-on-one training sessions.
• Able to perform effectively under pressure and meet strict deadlines while maintaining quality standards.
• Capable of working independently, self-managing tasks, and remaining focused in demanding environments.
• Adaptable and able to prioritise tasks effectively in response to changing business needs.
• Proactive self-starter with the ability to identify and mitigate project risks to support successful delivery.

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed.
• Be DRIVEN.
• Can name more than three Star Wars characters.

go to method of application »

• The Implementation Consultant: Governance is responsible for leading the successful implementation and configuration of the Diligent One Governance Products for clients. The products include Diligent Boards, BoardEffect, Diligent Entities, etc.
• The consultant works closely with stakeholders to understand governance requirements, configure the solution, manage implementation projects, deliver user training, and ensure a seamless transition to the new platform.
• The role requires a strong combination of technical aptitude, project management skills, client relationship management, and knowledge of corporate governance processes.

Reporting to: Head of Services

Management level of role: This is not a management role

Working environment & travel: Remote role This role could require some travel. Driver's license and own transport is essential.

Working hours: 07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

Key Responsibilities

• Project Delivery: Lead end-to-end product implementations, managing timelines, milestones, and concurrent customer onboarding tracks.
• Diligent Boards/BoardEffect Configuration & Integration: Set up digital board books, user permissions, workflows, and security profiles tailored to client governance structures for Diligent Boards and BoardEffect.
• Diligent Entities Configuration & Integration: Facilitate discovery workshops to understand clients' legal entity structures, governance processes, statutory obligations, and reporting requirements. Analyse existing entity management practices and identify opportunities for process improvement.
• Data Migration: Assist clients with preparing data for migration. Import historical documents and governance records for all products. Validate migrated data for completeness and accuracy.
• Training & Enablement: Facilitate training sessions for executives, board members, and system administrators to maximize product utility.
• Stakeholder Management: Serve as the primary operational liaison, aligning cross-functional teams and managing client expectations from kickoff to go-live.
• Relationship Building: Build and maintain strong relationships with key stakeholders within customer organizations, including board members, executives, and administrators.
• Issue Resolution/Support: Act as a first point of contact for customers to address any concerns, questions, or technical issues they encounter while using the Diligent Products, and work with the Global Diligent Support Team to resolve these promptly.

Required Experience

• 1 to 3 years of experience in software implementation, consulting, or professional services. Ideally with a board software management tool.
• Either experience as a Company Secretary or working with Board Management Solutions .
• Experience in the Corporate Governance field.

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Communication Skills: Excellent communication abilities and adept relationship management skills, capable of effectively handling various stakeholders and senior executives concurrently.
• Enthusiastic about technology: Possessing a solution-oriented approach focused on identifying strategies to ensure customer success.
• Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Adaptability: The candidate must be adaptable and flexible to navigate changing customer requirements, organizational dynamics, and evolving product features and functionalities.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships.

What would make the applicant successful in the role?

• The candidate must have strong interpersonal skills.
• Be self-motivated and a collaborative team player.
• You should have an inherent desire to succeed.
• Be DRIVEN.
• Can name more than three Star Wars characters.