Job Vacancies at Santam Insurance

MINIMUM REQUIREMENTS

• Matric
• Admitted Attorney and / or LLB Degree with experience (preferably min of 5yrs)
• Minimum 10 Years Engineering Insurance Claims Experience
• Preferably 5 Years Engineering Claims Experience at Management Level
• RE5 Qualification
• FAIS Representative (Not working under supervision)
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

TRAVEL

• Limited business travel required

MAIN PURPOSE OF JOB
The main purpose of the job is to take the responsibility for the handling, negotiation, and processing of Corporate and Commercial Insurance Claims, the person will be the ultimate referral point for their team on technical issues, they will also be responsible for training, coaching, and developing colleagues on technical and development matters. It further involves building relationships with brokers by responding to queries and other outstanding matters.

• Manage, Mentor, instruct and direct staff regarding proper claims handling and processing.
• Instructing Loss Adjusters as required.
• To always ensure compliance with company standards/regulations.
• Train and monitor team member’s performance and provide leadership to the team.
• Develop and manage a panel of service providers necessary for efficient claims handling.
• Liaise with service providers and monitor service levels.
• Demonstrated decision making & problem solving skills;
• Liaison / negotiation with Reinsurers
• Compiling of management reports as required.
• Continually review and measure team activities against targets, standards, and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
• Responsible to ensure that all staff are up to date with product knowledge, systems use, and related legislation application, through a commitment to formalised training and development, within prescribed timelines and standards.

PERSONAL QUALITIES

• Accuracy
• Attention to detail
• Team player
• Confident, assertive, professional
• Excellent communication skills, verbal and written

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What Will You Do?

• The main purpose of this position is generating new business growth, retention of clients, new and current broker relationship management, market awareness, discovery and expansion of an allocated senior portfolio of broker with annual GWP’s over R250,000

Key Functions  

• Understanding insurance risks
• Comprehension of policy wordings
• Training of brokers on insurance products
• Hosting of functions (Candidate should be well spoken and presentable)
• Road-trip preparation and scheduling of meetings with clients
• Power point presentation preparation
• Solving of queries on instruction between various departments
• Accurate loading of quotations
• Material Preparation for training functions
• Broker premium consolidation
• Broker information consolidation
• Broker target consolidation
• Broker area distribution
• Renewal preparation monthly
• Research for Marketing Presentations
• Team coordination within marketing department

Qualification And Experience

At appointment:

• BComm or Engineering Degree or construction / engineering related diploma 
• Minimum of 5 years Engineering insurance experience
• Preferably 3 years marketing/sales short term engineering insurance experience
• First Level Regulatory Examination: Representatives 
• FAIS compliant as representative, not under supervision
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook
• Comprehensive understanding of insurance legislation
• Must have experience on insurance operating systems 
• Valid driver’s license

Personal Qualities

• Driven and Motivated 
• Well-spoken and confident
• Public speaker
• Initiative in terms of marketing opportunities
• Target driven
• Good telephone etiquette
• Immaculate interpersonal skills
• Ability to perform tasks under pressure
• Attention to detail / accuracy

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What Will You Do?

• The main purpose of this position is to manage (Sales and Underwriting) the Durban branch’s “Brokers under R250,000 GWP” portfolio and provide support to the existing Regional Marketing Manager. 

Key Functions -  Marketer (Sales and Underwriting)

• Issuing of quotations within agreed mandate 
• Assist Current Broker to increase business growth 
• Educate current brokers on engineering insurance products 
• Maintain Current Broker relationship 
• Solving of queries on instruction between various departments and from brokers
• Provide renewal review and terms assistance to Administration department team.
• Portfolio premium growth and loss ratio management  
• Search and recruit new Broker relationship in the market 
• Power point presentation preparation
• Material Preparation for training functions
• Research for Marketing Presentations
• Team coordination within marketing department

Qualification And Experience

At appointment:

• Engineering Degree or Similar
• Must have a minimum of 3 years Engineering Insurance Underwriting and Sales Experience
• First Level Regulatory Examination  
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook
• Valid driver’s license advantageous
• Preferably at least 1 year quoting experience

Subsequent to Appointment:

• Various practical industry courses and on the job coaching
• Training on engineering insurance products
• Continuous development of interpersonal skills

Personal Qualities

• Well-spoken and confident
• Public speaker
• Initiative 
• Good telephone etiquette
• Immaculate interpersonal skills
• Ability to perform tasks under pressure
• Attention to detail / accuracy
   

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What will you do?

• Santam’s Actuarial and Data Analytics team has an exciting new opportunity available for a general insurance professional. The position will be based at Santam’s Head Office in Bellville, Cape Town.

What will make you successful in this role?

• We are looking for highly professional individuals, with a specific focus on the personal and commercial lines businesses. The successful candidate will be accountable for actuarial functions which will contribute to the profitable development and financial results of the Group. Working closely with the senior management team across Product, Pricing, Underwriting and Claims Services you’ll contribute to the development and execution of the broader strategy. 

KEY ACCOUNTABILITIES:

• Develop effective pricing and risk management strategies to balance profitability and growth
• Benefit tracking and performance monitoring of financial, underwriting and distribution indicators
• Create and maintain business reports to direct thought processes that drives action
• Contribute to the development and maintenance of the internal data assets to support pricing and other modelling initiatives
• Continuous process improvement and strategy evaluation
• Participate in strategic projects where actuarial input is required
• Support current underwriting segmentations models
• Interacting with distribution (sales) and claims with the objective of constantly incorporating market trends into the product solution value chain
• Supporting the development of product solutions for various market segments and channels
• Ad-hoc analysis - statistical investigations as required from time to time by the business

Qualifications and Experience

• Degree in either Mathematics, Statistics, Actuarial Science, Data Science or Computer Science. Non-actuarial candidates will also be considered even though the title of the position says Senior Actuarial Analyst.
• One to two years working experience, preferably in general insurance.
• Advanced computer literacy skills in one or more of the following: SAS, SQL, R, Python, Emblem etc.
• Strong modelling skills including experience in performing statistical investigations and building pricing / predictive models 
• Strong data management skills 
• Logical and analytical ability
• Self-starter, problem solver and finisher
• Good report writing and presentation skills
• Analysing 

Competencies

• Attention to detail 
• Planning and organising skills 
• Collaborates 
• Client focus 
• Drives results 
• Flexibility and adaptability 
• Cultivates Innovation

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Role Purpose

• The purpose of this role is to ensure that client service levels are maintained within the Contact Centre. Lead and manage a team of Client Service Consultants within the larger Client service team. the Incumbent must be available to work shifts and also Saturdays and as per the shift schedule.

Qualifications and Experience

• Matric certificate or equivalent qualification
• FAIS complaint
• Insurance related qualification
• Computer literate (MS Word, MS Excel and MS Power Point)
• Experience in high volume processes management (advantageous)
• Minimum 2 years’ team management experience in a call center    

Key Responsibilities

• Best practice in respect of people management
• Drive Client service performance against targets 
• Recruit, coach, develop and motivate staff to ensure optimum performance 
• Process and operations management
• Client service management
• Ensure all operational problems are rapidly analysed and resolved
• Apply basic statistical/data analytics to track and improve performance and its variations
• Address and Resolve operational performance variations
• Resolve customer queries or complaints effectively and within the SLA

Competencies

• Driving Strategy
• Reporting – attentions to detail and tracking performance
• Client Focus – Adhere to strict turnaround times
• Internal stakeholder focus – Adhere to SOP and TAT
• Decision Making
• Enabling Innovation 
• Problem Solving
• Team Work
• Planning and Organising
• Enabling Innovation
• Continues Learning
• Talent-Focused Leadership
• Talent Enablement
• Emotional Intelligence

Skills

• Experience in high volume processes management (advantageous)
• Experience in Guidewire ClaimCenter Claims
• Experience in developing & coaching staff
• People Management
• Negotiation skills
• Knowledge of quality processes
• Presentation skills
• Proficient in English
• Good communication (verbal & written )
• Experience in Workflow Management
• Relevant systems knowledge
• Strong client service orientation
• Good knowledge and interpretation of insurance contracts