Job Opportunities at Nedbank

Job Purpose

• To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk And Compliance

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 3 - 6 years
• Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

• To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
• Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
• Assist in business value & ROI assessment
• Assist in the implementation of performance measurements
• Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Understand process improvement & Enterprise Architecture frameworks
• Understand process measurements focusing on what metrics to capture and where how to capture them in the process
• Understand when and how to use simulation to measure performance improvement
• Understand and apply industry and company change management policies and practices to process initiatives
• Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
• Identify training needs for business operation changes and obtain and schedule training and competency testing
• Develop communication plans that will facilitate the planned changes
• Providing progress reports to relevant stakeholders
• Ability to use BPM related tools including project planning and tracking
• Understand how BPMS and RPA tools are used
• Understand big data concepts and how it will be used for research, customer experience management, and information mining
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
• Ability to review project plans and help the project manager define technology needs
• Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
• Able to apply Nedbank process methods and practices on process initiatives
• Understand the required risk controls within the risk appetite within their customer domain

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Preferred Certifications

• LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis/ Business Architecture

Minimum Experience Level

• 3 to 5 years
• Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical / Professional Knowledge

• Principles of project management
• Relevant regulatory knowledge
• Facilitation techniques
• Presentation Skills
• System Development Life cycle(SDLC)
• Functions Specific Policies Procedures and system Knowledge
• Modelling-EPC/BPMN/UML
• Process Design
• Process Measurements
• Analysis
• Business writing skills
• Agile Concepts

Behavioural Competencies

• Continuous Improvement
• Communication
• Collaborating
• Managing Work
• Influencing
• Leveraging Feedback

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Job Purpose

• To facilitate the formulation of strategy by providing analytical support, strategic research, strategy insights, articulation, translation, and communication of strategic implementation together with reporting of outcomes, as per Nedbank's business requirements - in support of the successful development and implementation of the Nedbank strategy.

Job Responsibilities

• Strategy Management: Through strategic research and market / competitor analytics drives strategy insights towards strategic opportunity identification. Support and drive the delivery of key strategic enterprise initiatives by proactively engaging with key stakeholders. Assist in cross-cluster decision making through collaborative resolution and problem solving. To facilitate long term strategy development and provide company management with strategy updates. Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy. Responsible for developing partnerships, strategic alliances and associations whilst representing the company's views effectively.
• Strategy Development / Formulation: Facilitate the formulation of strategy in the form of three-year business plan. Identify and analyse key trends to improve business competitiveness. Facilitate discussions on key strategic interventions through business meetings. Assist in the identification of strategic opportunities for Group through market analytics and research. Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Business planning: Develop business planning guidelines and facilitate planning reviews to ultimately enable a consolidated annual Group business plan creation through cluster contributions.

Strategy Execution monitoring: Review Group strategic aspirations through reviewing contributing targets and milestones with analytics and reporting. Ensure execution of strategic initiatives through monitoring and benchmarking of outcomes. Coordinate strategic initiatives and collaboration through joint planning and review sessions.

• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.). Research and make recommendations for corporate citizenship initiatives in area of influence. Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames. Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

People Specification

Qualification

Essential (required Minimum)

• Matric plus B.Com, Business Science degree, Economics degree , or BSc degree

Preferred

• Chartered Account (CA), Masters in Business Administration (MBA) and or an equivalent business-related degree, or Chartered Financial Analyst (CFA)

Minimum Experience Level

• 8+ years working experience and relevant industry experience

Advantageous Experience

• 3+ years of project or change management experience
• Strategy development experience at prominent strategy consulting firms

Technical / Professional Knowledge

• Strategy development
• Strategy implementation
• Banking procedures
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Financial Acumen
• Business writing and presentation skills
• Research and analytics
• Cluster Specific Operational Knowledge
• Business Acumen
• Banking knowledge

Behavioural Competencies

• Influencing
• Facilitating Change
• Earning Trust
• Decision Making
• Initiating Action
• Innovation
• Becoming a Business Advisor
• High-Impact Communication

Closing Date: 25 April 2023

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Job Purpose

• To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate
• Advanced Diploma / National 1st Degree
• FAIS certification/ registration mandatory
• Must have successfully completed minimum FAIS 120 Credits

Minimum Experience Level

• 8 years experience in a sales or relationship management role in a banking environment.

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Closing Date

19 April 2023