Current Jobs at AFMS Group

Functional Area Components (The main components for each Key Function that describe the standard of performance required)

Business Partner

• Work collaboratively in partnership with Management, delivering the development of HR innovations that enhance service delivery for the business
• Conduct monthly meetings with respective Senior Management team ensuring an effective level of business literacy of each designated business unit, their SLA objectives and risks, the mid to long term plans, and the impact of the associated risks to the business
• Conduct weekly meetings with respective business units and build strong working relationships based on credibility and open communication
• Interpret HR policies and procedures, employment legislation, recruitment strategies, employment equity and change management processes, providing professional solutions where issues of risk arise
• Adopt a coaching partnership approach in providing management with information to facilitate effective and consistent empowering people management, thus enabling managers to assume increasing responsibility for all aspects of people management (e.g. coaching, counselling, skills development, disciplinary actions, transformation, performance)
• Work closely with management and employees to improve working relationships, build morale and increase productivity, and staff retention
• Analyse HR monthly report trends and metrics, and develop solutions and programmes to proactively address and resolve emerging areas of concern

Performance Management

• Provide coaching and guidance that is consistent with the company’s policies and procedures, and effectively manages the employee performance to achieve business targets and objectives

Employee Relations

• Consult and advise management and employees with regard to labour legislation, policies and procedures within the framework of the Company policies.  
• Monitor internal labour relations trends and submit relevant reports
• Facilitate and conduct negotiations and consultations with organized labour, and monitor, review, and suggest interventions to optimise collective agreements and wage negotiations within the framework of the Company policies.   
• Provide advice and training on company Labour Relations policy, and related legislative acts
• Support line management to resolve workplace conflict situations, consulting and negotiating with unions and external stakeholders where applicable
• Address disciplinary and / or non-performance issues, according to company policy, and communicate effectively with management and employee regarding corrective action
• Prepare and conduct representation for legal proceedings at CCMA
• Manage and resolve complex employee relations issues.   Conduct effective, fit-for-purpose and objective investigations

Employment Equity

• Ensure the execution and implementation of employment equity as contemplated in the EE plan
• Analyse the workforce profile in terms of representation (monthly EE stats) and determine trends and degrees of under-representation
• Report to relevant Management on the status of employment equity and highlight discrepancies, concerns and opportunities to overcome barriers for achievement
• Assist Senior Management with the preparation, consultation and implementation of their respective EE Plans
• Monitor recruitment, promotion, learning and development processes in terms of achieving Employment Equity objectives
• Review and amend where applicable, business unit practices or procedures which have been identified as barriers in achieving employment equity
• Actively promote cultural change and support continuous transformational improvement in the business units to provide a high quality, professional, consistent and cohesive HR Service

Organisational Development

• Take opportunities to build shared understanding and ownership of the Company vision, values, strategies, plans and desired culture
• Conduct Interviews with Line Manager
• Support the HR division in the development, implementation and evolution of the HR strategy
• Lead, coach and motivate others in the development of robust, innovative and creative approaches to service provision, building ownership and employee engagement at all levels
• Provide guidance and input on workforce planning, business unit restructures and succession planning
• Ensure recruitment of key talents for the business unit
• Review and ensure accuracy of all employee information on HR management Payroll information system

Learning & Development

• Liaise and communicate with L&D team to identify learning and development needs, and individual coaching needs and evaluate and monitor the success of all development programmes
• Ensure critical skills and learning interventions are identified, which support the development of improving employees abilities and contribute to the efficiency and quality of service delivery
• Assist management to ensure learning and development needs are prioritised and implemented timeously and contribute to efficiency and quality of the business unit operational service
• Provide guidance and assistance with succession planning, talent tracking, accelerated development, career development

Qualification Requirements and work related experience

• Grade 12
• Tertiary qualification related to the function, i.e. HR Diploma or equivalent
• Minimum 3-5 years’ Human Resources Generalist experience 

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Key Accountabilities/ Principal Responsibilities

Contractual Strategy and Management

• Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets
• Ensure the contract is optimally structured, managed and populated to increase operational efficiency
• Focus on future direction of contracts, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract
• Ensure a best practice framework is in place for the delivery of the contract, using processes, procedures and systems aligned to the company quality policy
• Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports
• SLA Management, compliance & governance
• Performance reporting to the Client

Business Development

• Develop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectives
• Provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making
• Develop and implement relationship strategies to maximise opportunities for securing new business
• Identify new / future services that would provide AFMS with a competitive advantage or profitability.
• Develop tender documents at a consistently high standard

Customer, Community and Markets

• Represent AFMS when meeting with the customer, stakeholders, and end user, in order to enhance the company reputation and foster a partnership approach to the relationship throughout the contract
• Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value
• Maintain and develop strong relationships with the client and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance

 Leadership

• Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface
• Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations 

Financial Management

• Ensure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitment
• Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements
• Report monthly on P&L and annual forecast  

Key Skills and Experience

• Grade 12
• Ideally have a degree, or hold a professional qualification in Facilities Management / Business Management
• Minimum 8 year experience at senior management level, preferably in hard and soft FM services, with at least 5 years Contract Management experience
• Hard & soft services operational knowledge would be advantageous
• Must have extensive experience in leading a diverse, multi-cultured, multi-disciplined workforce
• Must have managed commercial and contractual elements
• Must have managed resources and sub consultants
• Must have working experience with managing budgets, including costs and profitability
• Advance computer skills including presentation material

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Key Accountabilities/ Principal Responsibilities

PRIMARY DUTIES

• Manage technical maintenance and product development
• Manage Staff
• Manage Administration
• Manage CAFM System
• Contract, SLA and Matrix Management
• Manage Health and Safety Compliance
• Manage Client Relationship 

SECONDARY DUTIES

Manage technical maintenance

• Manage all technical maintenance requirements and implementation within environment
• Ensure staff are fully conversant with governing standards and ensure compliance with requirements.
• Ensure direct subordinates and contractors to ensure timeous execution of maintenance.
• Give advice, guidance and technical support to subordinates to enhance development of subordinates.

 Manage Staff

• Define and allocate duties via formal job descriptions and structured task allocation
• Manage performance via the formal performance management system
• Mentor and train staff – technical and behavioral competencies
• Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.

 Manage CAFM System

• Ensure that Preventative Maintenance is uploaded in the CAFM for all facilities
• Monitor quality of Maintenance on the CAFM and provide direction and support to ensure the smooth execution of maintenance
• Extract reports for analysis and reporting 

Administration

• Manage all administrative elements of the contract
• Implement administrative standards in Procurement, Accounts and CAFM
• Manage the budget
• Ensure implementation of quality management systems 

Health and Safety Compliance

• Ensure compliance to all Health and Safety Standards.
• Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached)

 Client Relationship

• Maintain a successful business partnership with the client
• Manage all aspects of partner interactions with the client.
• Identify value added opportunities and make proposals or presentations to the client
• Develop, implement and maintain best practice for client services.
• Check, manage and monitor compliance of the SLA.
• Develop an effective, customer based, proactive relationship at all levels with the client.

 Development and implementation of the quality management system and continually improving its effectiveness by:

• Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirements
• Establishing the quality policy
• Ensuring the quality objectives are established
• Conducting management reviews
• Ensuring the availability of resources
• Management Soft Services
• Manage Soft Services teams output
• Cleaning, Pest Control, Hygiene,
• Business Support Management
• Document Control

Key Skills and Experience

• Grade 12
• BTech or ND in one of the technical disciplines
• Wireman’s License
• Min 3-5 year technical experience in Facilities management environment
• Enhanced knowledge of:
• Air conditioning Maintenance
• Electrical Maintenance and procedures
• Equipment and machinery
• OHSA codes and Health and Safety Procedures
• ISO 9000, ISO 14000, ISO 18001
• Technical drawing
• Computer literate
• Good understanding of Labour Relations Act and HR policies and procedures
• Good understanding of BBEEE requirements

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Key Duties

• Communicate and coordinate Health and Safety info from Passenger Transport Interchanges and the GM and Operations Manager
• Provide Passenger Transport information reports to the Client and the GM
• Attend Client meetings and report on Passenger Transport information services
• Communicate OHS values to contractors and staff t to build a solid and effective team that establishes a culture of zero harm to people, and zero impact on the environment
• Ensure line Supervisors are familiar with their responsibilities as they relate to contractor safety
• Communicate safety strategy and supporting initiatives
• Participate in quarterly safety forums
• Period review of contractor performance and implement improvement plans where necessary

 Implement and maintain company health and safety policies and procedures in alignment with amendments to legislation, industry and company policy

• Safety Plan
• Company Policy
• Administrative Requirements:
• Legal Appointments
• Establishing the Health & Safety Committee
• Emergency Preparedness Programmes
• Evacuation  Procedures
• OHS Monthly Report
• Risk Assessments
• Safe Work procedures
• Toolbox Talks / Safety Awareness training / OHS Induction
• Permits
• Contractor appointments
• Contractor Compliance and Safety
• Staff Medicals
• Letter of Good Standing with the Compensation for Injuries and Diseases Department
• Provision of Registers
• Occupational Health & Safety Act
• Construction Regulations
• Occupational Health & Safety File 
• Ensure employees and contractors comply with health and safety legislation and that safety policies and practices are adopted and adhered to
• Conduct Emergency Evacuation drills twice a year.
• Conduct Risk Assessments and develop safe work procedures
• Establish customized risk assessments for the Functional Areas and align safe work procedures
• Complete OHS monthly reports and Stats and submit to Divisional Manager and Corporate OHS manager
• Monitor and review all site safety plans and implement corrective actions required
• Report all deviations, Risks and Incidents to the Divisional Manager and Corporate OHS manager
• Ensure all new installations and maintenance comply with health and safety regulations and standards
• Ensure safety files for contractors compiled and updated
• Ensure that all documentation to be available for inspections by Client, Agent of the Client, Safety Inspector and Employee(s)
• Identify and develop mitigation plans for health and safety issues and risks
• Ensure staff medicals on file
• Conduct accident / incident reporting & investigation
• Conduct OHS Inductions / Safety and Tool Box talks
• Maintain records of inspection findings and produce reports with recommendations for improvements
• Manage and ensure the safe storage and / or disposal of hazardous materials and equipment
• Appoint health and safety representatives and establish health and safety committee
• Appoint First Aiders and Fire Marshalls for the project
• Ensure First Aiders and Fire Marshalls are trained and correctly deployed in the project
• Provide training needs analysis for personnel and ensure adequate training is provided
• Keep up to date with new legislation and maintain a working knowledge of all OH&S legislation and any developments which affect the business

Key Skills and Experience

• Grade 12
• Must have min 3 years OHS working experience preferably in the Build Environment
• Must have previous OHS experience dealing with contractors
• Registered with the relevant statutory bodies

Must have:

• SAMTRAC or Equivalent
• Risk Assessment Certificate
• Incident Investigation Certification
• Fall Protections Planner certificate
• Knowledge of ISO 450001 Management system approval
• Knowledge and experience of OHS administration processes