Current Jobs at BP International

Key Accountabilities

• Track customer experiences across online and offline channels, devices, and touchpoints
• Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Facilitate employee capabilities assessment and training interventions
• Facilitate Dealer Scorecard and employee incentive programme management
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analysing customer feedback on product ranges and new releases, as well as preparing reports
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Create and drive a customer service programes that will deliver an exceptional service on site while driving a healthy competition amongst employees nationally. Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Education and Experience

• A bachelor's degree or equivalent experience in marketing, communications, advertising, business management, or in a related field preferred
• At least 3 years' experience as a customer experience specialist, or a similar customer support role
• Solid knowlege of online customer engagement platforms and channels
• Experience leading others
• Extensive experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Ability to exercise good business acumen and systemic thinking that supports meaningful decision
• Ability to prioritize, plan and implement while being agile

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Key Accountabilities

• Track customer experiences across online and offline channels, devices, and touchpoints
• Collaborate with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Facilitate employee capabilities assessment and training interventions
• Facilitate Dealer Scorecard and employee incentive programme management
• Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness
• Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analysing customer feedback on product ranges and new releases, as well as preparing reports
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Create and drive a customer service programes that will deliver an exceptional service on site while driving a healthy competition amongst employees nationally. Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Education and Experience

• A bachelor's degree or equivalent experience in marketing, communications, advertising, business management, or in a related field preferred
• At least 3 years' experience as a customer experience specialist, or a similar customer support role
• Solid knowlege of online customer engagement platforms and channels
• Experience leading others
• Extensive experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Ability to exercise good business acumen and systemic thinking that supports meaningful decision
• Ability to prioritize, plan and implement while being agile

go to method of application »

Key Accountabilities

• Conduct analysis of key retail data and provide reports and insights to the Regional Operations Manager and the Retail Business Managers.  
• Support sales team to improve performance by working closely with Retail Business Managers for new volume opportunities.
• Prepare performance reports and coordinate approvals (rebate, cash sales etc.) of new terms with respect to Delegations of Authority.
• Develop and maintain an administrative system that will facilitate effective contract management and enforcement by RBMs.   
•  Monitor and report on performance metrics, including legal compliance, criminal risk assessments (CRAs), audits and inspections, closure of action items, etc. 
• Responsible for compiling a daily log of issues that will impact the business environment and communicating to the RBMs, ROMs and / or customers on a timely and regular basis. 

Education

• Preferably business or commercial qualifications including post graduate experience

Experience

• Solid experience in sales operations and dealer management
• Strong communication, influencing and team working skills
• Good level of financial understanding as well as basic understanding of accounting or credit process
• Analytical and strategic thinking
• Organisation and coordination skills 
• Well-developed interpersonal skills, including written English 

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Job Responsibilities

• Delivers and facilitates structured safety and regulatory training and development programs and initiatives in support of the HSE training plan and objectives for external contractors.
• Updates materials as dictated by changes in regulations and/or programs and in consultation with HSE team
• Provides coaching, reinforcement of safety policy and procedures in cooperation with HSE
• Performs administrative duties to track completion of training, scheduling of classes and resources, compile and prepare statistical information on training program status
• Ensure the delivery of high quality, innovative and engaging control of work certified courses that meet all required aspects of the employees learning needs
• Ensure bp HSE standards and processes are embedded into the training plans
• Maintain accurate and timely training records and reports through strong alignment and engagement with relevant internal stakeholders
• Maintain technical excellence levels for HSE training material

Qualifications

• Qualifications for a job description may include education, certification, and experience.