Current Jobs at Discovery Limited

Key Purpose

• Leading Discovery Life Funeral Sales Team at the relevant branch in order to achieve set sales target. 

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors in order to achieve sales and quality targets.
• Ensuring a professional level of interactions with all stakeholders
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• MIS Reporting - create and maintain reporting
• Ensure business processes are adhered to, and operational improvements are recommended.
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all time
• Adherence to compliance and risk management
• Coach staff to improve performance and behaviours.
• Create an energetic and motivated work environment
• Report any suspected misconduct in line with Discovery values and relevant regulation.

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor the statutory obligation of the FSP are complied with.
• Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Supervise representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
• where monitoring of representatives under supervision is delegated, the following should be done:
• record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.
• Ensure ethical business activities and maintain transparency of branch dealings.

Qualification and Skills 

• Matric (Grade 12)
• 3 – 4 years sales management experience in a target driven in/outbound sales.
• Competent in MS office
• A FAIS Recognized qualification: NQF Level 5
• RE5 and RE1Qaulification compulsory
• 1- 2 years leadership experience (Advantegous)
• Life Product knowledge (Advantegous)

go to method of application »

Key Purpose

• Leading Discovery Life Funeral Sales Team at the relevant branch in order to achieve set sales target. 

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors in order to achieve sales and quality targets.
• Ensuring a professional level of interactions with all stakeholders
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• MIS Reporting - create and maintain reporting
• Ensure business processes are adhered to, and operational improvements are recommended.
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all time
• Adherence to compliance and risk management
• Coach staff to improve performance and behaviours.
• Create an energetic and motivated work environment
• Report any suspected misconduct in line with Discovery values and relevant regulation.

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• Must monitor the statutory obligation of the FSP are complied with.
• Must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Supervise representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST),
• where monitoring of representatives under supervision is delegated, the following should be done:
• record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously.
• Ensure ethical business activities and maintain transparency of branch dealings.

Qualification and Skills 

• Matric (Grade 12)
• 3 – 4 years sales management experience in a target driven in/outbound sales.
• Competent in MS office
• A FAIS Recognized qualification: NQF Level 5
• RE5 and RE1Qaulification compulsory
• 1- 2 years leadership experience (Advantegous)
• Life Product knowledge (Advantegous)

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Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• 5+ years’ experience in Java development with exposure to core competencies listed
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal Java qualification
• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures

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Key Purpose of the role

• The primary objective of the role is to administer Group Risk policies and reassurance premiums, which includes the reconciliation of scheme payments, member and policy maintenance, broker and contact maintenance. Additionally, the role involves managing all related inquiries from both internal and external stakeholders

Areas of responsibility may include but not limited to

• To efficiently facilitate the reconciliation of monthly risk premiums by performing comprehensive data comparisons to ensure that premiums are being paid in accordance with scheme rates against the internal billing controls.  
• Engage in effective internal and external communication to ensure timely resolution of client queries in accordance with established service level agreements.
• Adherence to Standard Operating Procedures to facilitate effective monitoring, uphold quality and maintain efficient and consistent service delivery.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Demonstrates initiative and a proactive approach, with exceptional attention to detail and the ability to manage multiple tasks simultaneously excellent written and verbal communication skills
• Business Writing Skills
• Time-Management and Organizational Skills
• Collaborative team player, willing to support colleagues and contribute to a positive office environment.
• Committed to delivering outstanding customer service and ensuring client satisfaction.
• Building and maintaining professional relationships
• Telephone Communication Etiquette

Education and Experience

• Grade 12/Industry Related Qualification/Industry Experience - Business Related Degree or Diploma      
• Proficient in MS applications
• Excel Advanced
• 2-3 years’ experience as a servicing administrator
• 2-3 years’ experience within the Group Risk Billing
• Successful completion of Group Risk Operational and Product training

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Key Purpose of the role  

• The Primary Function of this role is to provide expertise in the disability assessment processes within the assessment team to ensure that Disability claims management from Early identification to Claims termination, are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery 

Principle Accountabilities

• Accurate assessment, investigation, and validation of assessments across the Disability Management process in accordance with the goals, objectives, processes and standard operating procedures
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity.
• Providing effective, efficient, and professional service to all our stakeholders, both telephonically and through written correspondence.
• Maintains, report, arrange, organize, and update the systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Quality assurance of assessments
• Manage projects relevant to the Disability claims team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Guiding and motivating staff
• Display speed and execution in assessing and Disability claims cases per day to ensure outcomes are delivered.
• Discuss complex, large, and substandard lives with Line Manager, CMO and Reassurers.
• Conduct accurate Disability claims requirement setting within SLA to meet objectives.

Education and Experience

• Medical qualification required with a minimum of 2 years clinical or insurance experience (Occupational Therapy or Physiotherapy is preferred)
• Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product
• 1 – 2 years of working experience in claims project development, process improvement and case management is preferential
• 3 – 5 years' experience in disability claims management

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Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:

• Be involved in executing the Vitality strategy in particular and Discovery strategy as a whole by introducing and enhancing various products and features in line with said strategy
• Be product lead of cross functional development teams for new products or features, including large projects and launch items
• Be able to successfully take a new product or feature from conceptualization through to implementation.
• Be aware of customer experience, digital and gamification trends and innovations in this field to act as an expert in guiding Vitality’s new product or feature experience and enhancing Vitality’s current product or feature suite to achieve strategic outcomes
• Maintain awareness of trends and innovations in health and wellness
• Work with various stakeholders including marketing, systems, graphics and usability experts to ensure great member experience in new and current product enhancements
• Manage the priority of work and ensure delivery of work within each product’s stream as well as where it fits in with the bigger picture of Vitality’s strategic outcomes according to greatest ROI and value.
• Ensure all products are designed to optimize self-servicing and are operationally efficient
• Hold strategic relationships with certain Vitality partners and suppliers.
• Ensure the system’s solution is efficient in achieving ROI and prudent from a cost and time perspective
• Develop a broad knowledge of Vitality’s product and feature offering and assess the impact of new products/feature and product/feature enhancements to the greater Vitality business.
• Identify critical elements of each product that must contribute to the product’s success in particular and Vitality’s strategic success as a whole
• Identify key failure points in products and ensure that appropriate mitigations are in place either in product design or efficient operational processes
• Contribute to formal and informal research to assist in product design and refinement
• Develop presentation decks for meetings both internal and external
• Develop product/feature specifications for product/feature launches and enhancements as well as medium to large projects
• Provide insights on the performance of products against strategic objectives, targets and expected outcomes and propose interventions where required to ensure that these are met.
• Encouraging members to remain engaged with Vitality and realize the value in participating in Vitality Benefits.
• Ensuring the Vitality Benefits achieve Vitality’s strategic objectives.
• Ensure that every Vitality member has the opportunity to engage with Vitality and experience its value. This spans across each touch point in their journey from onboarding onwards, where we have the ability to continuously drive engagement.
• Identifying barriers to engagement and remove hurdles for members.
• Ensuring the member involves a simple journey that ends up rewarding members for what they do daily to take care of their health and a journey that makes members want to do more for themselves.

Responsibilities
The successful candidate will assume overall responsibility for:

• Liaising with other areas of the business such as marketing and systems on an ongoing basis.
• Compile business cases to motivate for the implementation of a new or enhancement to existing product/feature
• Present information to an audience to gain buy-in and approval for a project or feature
• Approve business specifications and system’ user specifications
• Approve marketing content and UX / member journeys that they are in line with the strategic outcomes of the product
• Approve testing plans to ensure all scenarios are catered for when new features and products are introduced.
• Ensure operational efficiency is built into new and existing products.
• Liaise and manage other business leads from other departments such as marketing, systems, operations, servicing, project office and finance to ensure their specifications fulfill the strategic and functional objectives of the products as well as implementation of the project is successful.
• Contribute to formal and informal research to aid in the design and improvement of engagement, growth, customer experience, products, and features.
• Ensure the relevant benefits have engagement targets defined
• Be responsible for driving member engagement to ensure the stated targets are achieved. This involves creating engagement strategies and coordinating with relevant business areas to execute on these strategies.

Support the head of Vitality Product management to:

• Plan and drive the delivery of new Vitality products/feature and existing product/feature enhancements.
• Define and execute the Vitality strategy and ensuring projects further the business strategic objectives.
• Perform other functionally related duties as assigned.
• Maintain operational processes where strategic input determines the direction of product developments

Qualifications and experience

• Minimum of a bachelors degree.
• Post graduate degree or business diploma is preferable but not essential
• 3 - 5 years’ experience in product development / management and/or digital marketing and strategy.
• Experience at managerial level is preferred
• Exposure to digital trends and strategies
• Experience in agile product ownership is preferred.
• Proven track record of leading projects and people.
• Proven track record of project implementation
• Relationship building experience
• Track record of working well across various departments in a large organization is preferable
• A proven understanding of digital trends, customer experience, growth and engagement activities, and strategy formulation.

Key personality traits and competencies

• Personality traits and culture fit:
• Resilience and persistence
• Optimism and creativity
• Self-confidence to thrive in dynamic, changing and fast-paced environment.
• Strong leadership ability
• Self-motivated and driver of initiatives, with a strong sense of ownership
• Excellent and well-structured written and verbal communication
• Well organized
• Eye for detail and big picture simultaneously
• Able to context switch effectively, and to juggle multiple hats and multiple initiatives concurrently