Servicing Administrator at Discovery Limited

Key Purpose of the role

• The primary objective of the role is to administer Group Risk policies and reassurance premiums, which includes the reconciliation of scheme payments, member and policy maintenance, broker and contact maintenance. Additionally, the role involves managing all related inquiries from both internal and external stakeholders

Areas of responsibility may include but not limited to

• To efficiently facilitate the reconciliation of monthly risk premiums by performing comprehensive data comparisons to ensure that premiums are being paid in accordance with scheme rates against the internal billing controls.  
• Engage in effective internal and external communication to ensure timely resolution of client queries in accordance with established service level agreements.
• Adherence to Standard Operating Procedures to facilitate effective monitoring, uphold quality and maintain efficient and consistent service delivery.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Demonstrates initiative and a proactive approach, with exceptional attention to detail and the ability to manage multiple tasks simultaneously excellent written and verbal communication skills
• Business Writing Skills
• Time-Management and Organizational Skills
• Collaborative team player, willing to support colleagues and contribute to a positive office environment.
• Committed to delivering outstanding customer service and ensuring client satisfaction.
• Building and maintaining professional relationships
• Telephone Communication Etiquette

Education and Experience

• Grade 12/Industry Related Qualification/Industry Experience - Business Related Degree or Diploma      
• Proficient in MS applications
• Excel Advanced
• 2-3 years’ experience as a servicing administrator
• 2-3 years’ experience within the Group Risk Billing
• Successful completion of Group Risk Operational and Product training