Current Jobs at Discovery Limited

Key Purpose

• The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service in a contact centre environment. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols.

Areas of responsibility may include but not limited to

• Providing telephonic and email support in the Technical Support Centre
• Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
• Comprehensively understand and investigate complaints relating to policy, protocol and benefits.
• Tracking and identifying trends and revert with feedback to appropriate parties.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.
• Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Keeping abreast of Discovery Employee Benefits schemes and in-house products, protocols and policies. Data analysis and reporting to various stakeholder

Personal Attributes

• High Sense of urgency and understanding of efficient and effective client service
• High EQ
• Excellent communication skills, verbal and written
• Action orientated
• Career Ambition
• Strong Interpersonal skills
• Customer focus
• Peer relationships
• Takes initiative
• Decision making
• Ability to work independently and within a team environment
• Problem solving
• Judgement

Education and Experience

• NQF level 6 equivalent qualification. 
• Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)
• 1 year customer service experience in a Contact Centre environment
• Track record of client query resolution
• Excellent written and verbal communication skills in English
• Intermediate computer literacy in Microsoft Office
• Preference will be given to Employee Benefit experience
• Must be able to work on a Saturday

go to method of application »

Key Purpose

• To develop unique, data-driven solutions to problems faced within the operational processes for Insure. This includes optimizing and generating efficiencies in claims, sales and servicing processes using statistical, actuarial and data science techniques. This role offers the opportunity to apply machine learning and generative AI to solve a large variety of business problems practically.

Areas of responsibility may include but are not limited to

• Developing supplier scoring and evaluation algorithms.
• Optimizing and automating supplier appointments and allocation.
• Using generative AI to optimize business processes.
• Procurement (supplier) analytics.
• Claims analytics.
• Servicing analytics.
• Enhancing Insure’s fraud models.
• Piloting and testing the latest AI innovations to generate efficiencies within Insure

Knowledge and Skills

• Strong problem-solving skills
• Analytical and technical skills
• Solution-oriented mindset
• Working with People
• Presenting and Communicating Information
• Deciding and initiating action     
• Writing and Reporting
• Creating and Innovating
• Modelling skills preferred (Intermediate)
• Statistical and analytical skills (Intermediate)
• Programming Skills: SQL, Python, Radar (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)
• Experience using Generative AI (beginner)

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
• Good progress on Actuarial exams, preferably academically qualified

 Minimum Experience:              

• At least 1-3 years Research and Development experience within an Insurance industry (Advantageous)

go to method of application »

Key Purpose

• To develop unique, data-driven solutions to problems faced within the operational processes for Insure. This includes optimizing and generating efficiencies in procurement, claims, sales and servicing processes using statistical, actuarial and data science techniques. This role offers the opportunity to apply machine learning and generative AI to solve a large variety of business problems practically. This role specifically focuses on optimizing processes that involve external suppliers (procurement) but is not limited to this. A core focus would be to develop, implement and drive strategic procurement initiatives.

Areas of responsibility may include but are not limited to:

• Development and implementation of strategic procurement initiatives working closely with the procurement operations teams
• Optimize and automate supplier appointments and allocation for all claim types as services.
• Develop supplier scoring, coaching and evaluation algorithms that align supplier and business objectives
• Develop incentive models and strategies for suppliers
• Using generative AI to optimize business and procurement processes.
• Advanced Procurement (supplier) analytics
• Develop procurement fraud and audit models

Knowledge and Skills:

• Statistical and analytical skills (Advanced)
• Modelling skills (Intermediate)
• Programming Skills: SQL, Python (Intermediate)
• Microsoft Office (Excel, PowerPoint and Word) (Advanced)
• Experience using Generative AI (beginner)
• Management skills

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics/ Computer Science or Strong mathematical/economics candidate (Essential)
• AMASSA/ FASSA

Minimum Experience:             

• 3+ years Research and Development experience within Insurance industry (Advantageous)

go to method of application »

Key Purpose

• Acts a technical owner of a set of applications. Managing relationships with Business Product owners and ensures that business objectives are reflected in the technical processes which they manage. Managing at team of IT specialists, specifically resourcing and scheduling in the DSLC Processes. Managing a set of projects (potentially across teams). Ensuring that the applications remain adaptive to emerging client needs in its lifetime.

Areas of responsibility may include but not limited to

Client Relationship Management & Networking

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
• Understanding business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors where required

Delivery and Support of Specific Applications

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues

Technical capacity, quality and standards

• Ensures that the Technical Application capacity exists for a particular set of systems
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Project Management of projects

• Acting as a Project Manager for selected projects
• Delivering specific projects to produce internal or external capacity
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritisation process
• Scheduling and prioritising tasks and resources
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLA’s and SDLC standards

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Contribution to Digital Systems Strategy

• Contribute to the Vitality RSA Systems strategy, technical direction, MANCO

Personal Attributes and Skills

• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Education and Experience

Education:

• Matric
• BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Applicable Management Development courses would be advantageous

Knowledge:

• ITIL (Incident, Change, Release, Problem Management)
• SDLC (Agile Methodology experience would be advantageous)

Experience:

• Minimum 8 – 10 years Systems Development experience
• Minimum 3 to 5 years relevant experience managing a software development team for large commercial entities, or demonstrated leadership capabilities
• Exposure in driving key strategic initiatives in a Business Unit
   

go to method of application »

Key Purpose

• The Head of AI is an executive leadership role responsible for defining and delivering the Discovery Health AI strategy. The successful candidate will bridge technical depth with business acumen, unifying AI initiatives across all business units, establishing responsible AI governance aligned to group standards and demonstrating measurable returns on AI investment. This proven executive must build high-performing team/s, be influential at C-suite level and translate complex AI concepts into tangible business outcomes.

Areas of responsibility may include but not limited to: 

• This role requires a blend of proven executive leadership, underpinned by technical expertise. Candidates must demonstrate a sustained track record of leading technology and AI transformation at scale, with clear accountability for outcomes, including:
• 10+ years of progressive leadership in technology, data and product domains, with at least 5 years in a senior executive capacity.
• Demonstrated history of delivering AI and data science initiatives that produced measurable, attributable business and operational returns — not activity metrics, but outcomes.
• Experience owning and managing significant technology budgets, including AI investment decisions, ROI tracking and board-level reporting.
• Proven ability to influence and align C-suite and senior stakeholders, building the organisational consensus required to execute large-scale transformation.
• Experience navigating enterprise change management — driving adoption of new technology and operating models across complex, multi-business-unit organisations.
• Track record of building, growing and retaining high-performing technical teams in competitive talent markets, including experience hiring and developing senior AI and data science talent.

AI Strategy & Commercial Acumen
The Head of AI will define and own the organisation’s AI roadmap. The candidate must demonstrate the ability to connect AI investment to business strategy, not just technical delivery, including:

• Experience designing and executing an enterprise AI strategy, including prioritization frameworks, roadmap governance and alignment to business unit objectives.
• Proven track record of preventing or reversing AI sprawl — consolidating fragmented AI initiatives into a coherent, governed and scalable programme.
• Familiarity with build vs. buy decision-making, including evaluation of third-party AI platforms, large language model providers and cloud-native ML services.
• Experience managing vendor relationships and commercial negotiations with AI/ML platform and infrastructure providers.
• Ability to translate complex AI capabilities into business cases and communicate ROI, risk and strategic rationale to non-technical executive audiences.

Technical Literacy & Architectural Oversight
The role requires sufficient technical depth to evaluate architectural decisions, assess risk, and provide credible leadership to senior technical teams. While candidates are not expected to be hands-on practitioners, literacy across core domains is a must, including:

• Machine Learning & Data Science
• Generative & Agentic AI
• Data Architecture & Engineering
• Cloud & Infrastructure
• Software & Development

Governance, Risk & Responsible AI

• Experience designing and implementing a Responsible AI framework that addresses Fairness, Accountability, Transparency and Ethics (FATE) risks.
• Applied knowledge of AI governance frameworks, including the NIST AI Risk Management Framework (AI RMF) or equivalent.
• Demonstrated ability to manage high-stakes AI risks including model risk outcomes, data privacy and reputational exposure.
• Experience working within regulated industries, with awareness of the compliance, audit and oversight requirements that apply to AI systems.
• Familiarity with South African data privacy regulation (POPIA) and, advantageously, international equivalents (GDPR, HIPAA) relevant to healthcare and financial services contexts.

Collaboration & Communication
A core mandate of this role is unifying AI efforts across a diverse, multi-division organisation. This requires exceptional cross-functional influence and communication capability, including:

• Demonstrated ability to work collaboratively across business units, operating as an integrating force rather than a siloed function.
• Experience establishing and chairing cross-functional AI governance or steering forums.
• Ability to adapt communication style for diverse audiences — from engineering teams to executive committees to board-level stakeholders.
• Strong executive presence with the ability to navigate organisational complexity, manage competing priorities and build support for strategic initiatives.

Personal Attributes and Skills

• Values Driven 
• Optimistic and Dynamic 
• Effective communicator 
• Builds a sense of community in the Department 
• Problem Solver 
• Learns on the fly 
• Results focused 
• Resilient 
• People Savvy 
• Instills trust 

 At Discovery, Leaders:

• are inspirational leaders who live the values and believe in the core purpose 
• are humble
• treat others with care, dignity and respect
• ensure that the business case prevails
• have a bias for action
• understand that people are Discovery's greatest asset
• build an environment for optimal performance
• set ambitious goals and implement the highest standards
• are students and Master of Communication?
• never stop learning
• have and express strong beliefs and views, yet are open-minded and support the chosen path

Education and Experience 

The following are essential requirements: 

• Min 15 Years industry experience with a clear track record of delivering AI solutions in a highly regulated sector, with a working understanding of the compliance landscape that governs data use, model deployment and clinical or operational risk.
• An undergraduate qualification in a relevant quantitative or technical discipline from a recognised institution, such as:
• BSc Computer Science, Data Science, or equivalent
• BCom in Statistics, Information Systems, or Data Science
• BSc or BEng (Engineering) with a significant IT or data focus
• Equivalent demonstrated experience will be considered where formal qualifications are supplemented by a strong and verifiable career record.

go to method of application »

Key Purpose

• To lead the Discovery Institute of Training (DIT) Sales and Distribution learning portfolio by ensuring that facilitated learning events, Discovery product learning, financial planning learning and sales capability projects are planned, resourced, delivered and measured to a consistently high standard. The role is accountable for enabling advisers, sales teams, distribution channels and related business stakeholders to build the product, financial planning, compliance, sales and customer engagement capabilities required to deliver quality outcomes for Discovery clients and the business.

Areas of responsibility may include but are not limited to

• Lead the end-to-end Sales and Distribution learning portfolio across Discovery products, financial planning, sales process capability and distribution-related learning priorities.
• Translate business and channel priorities into practical learning plans, annual and quarterly training schedules, project plans and delivery roadmaps in collaboration with the management team.
• Manage the scheduling, coordination and successful execution of facilitated learning events, including classroom, virtual, blended, product-launch, refresher and project-based learning interventions.
• Partner with the management team, Instructional Design, multimedia, learning technology, operations and business subject matter experts to ensure fit-for-purpose learning solutions are developed, quality assured, deployed and maintained.
• Ensure facilitators are equipped with the correct materials, product updates, facilitator notes, learner guides, assessments, attendance processes and operational support required for each learning event.
• Lead, coach and manage the Sales and Distribution training team, including performance expectations, capability development, workload planning, capacity management and daily operational delivery.
• Maintain strong stakeholder relationships with product owners, sales leaders, distribution management, compliance, operations and learning design teams to align learning to business outcomes.
• Use data, feedback, attendance, assessment results, learner sentiment and business input to evaluate learning effectiveness and recommend continuous improvements.
• Manage project delivery for sales and distribution learning initiatives, ensuring timelines, dependencies, risks, communications and handover requirements are actively controlled.
• Ensure learning delivery complies with Discovery standards, governance expectations, audit requirements, learning administration processes and relevant regulatory or product-specific requirements.
• Support innovation in facilitated learning by introducing practical sales enablement methods, scenario-based learning, coaching tools, practice labs and performance-support resources.
• Create a culture of excellence, accountability and learner-centred delivery so that every facilitated learning event and learning project achieves its intended outcomes.

Key Competency Areas:

Sales and Distribution Learning Strategy:

• Collaborates with the management team to convert Discovery product, channel and distribution priorities into an integrated learning plan that supports sales capability and quality client outcomes.
• Works with the management team to understand the distribution environment and anticipate learning needs arising from product changes, financial planning priorities, regulatory requirements and business campaigns.
• Uses learning data, stakeholder feedback and performance indicators, in collaboration with the management team, to identify capability gaps and prioritise interventions.

Discovery Product and Financial Planning Capability:

• Collaborates with the management team and Instructional Design teams to ensure that learning content reflects accurate Discovery product knowledge, financial planning principles, advice process expectations and relevant sales enablement messages.
• Works with the management team, Instructional Design teams, product owners and subject matter experts to ensure learning solutions are current, practical and appropriate for advisers, sales teams and distribution audiences.
• Supports the management team and Instructional Design teams in promoting applied learning through case studies, client scenarios, needs-based conversations, product comparisons and financial planning application activities.

Learning Operations and Scheduling Excellence:

• Works with the management team and operations to maintain the operational rhythm for training schedules, capacity planning, facilitator allocation, learner communications and post-event administration.
• Ensures that operations elements, including reporting, LMS administration and learner coordination, are managed in collaboration with the management team and operations.
• Ensures that learning events are prepared, facilitated, closed out and reported according to agreed standards and timelines.

Learning Design, Quality and Continuous Improvement:

• Collaborates with the management team, Instructional Design and multimedia teams to develop engaging, practical and consistent learning assets that align to audience needs and Discovery standards.
• Ensures learner guides, facilitator guides, assessments, presentations and supporting tools are reviewed, quality assured and ready for delivery.
• Uses learner feedback and facilitator debriefs to refine content, improve learning flow and strengthen business relevance.

People Leadership and Team Management:

• Leads facilitators and training specialists through clear expectations, coaching, feedback, performance management and capability-building plans.
• Manages team capacity, workload, scheduling constraints and development needs to ensure a reliable and resilient delivery model.
• Creates a high-trust, accountable team culture focused on preparation, professionalism, learner experience and delivery excellence.

Stakeholder, Project and Governance Management:

• Builds strong working relationships with business stakeholders, product teams, distribution leadership, compliance, operations and DIT colleagues.
• Manages sales and distribution learning projects with disciplined planning, risk management, milestone tracking, stakeholder communication and decision escalation.
• Ensures governance, audit readiness, learning records, version control and reporting are maintained for all relevant programmes and learning events.

Evaluation and Learning Outcomes:

• Defines success measures for facilitated learning events and projects, including learner experience, assessment performance, operational delivery and business feedback.
• Reviews delivery outcomes to determine whether learning interventions are building capability, improving confidence and supporting performance in the field.
• Identifies trends, lessons learnt and opportunities to improve future design, scheduling, facilitation and stakeholder alignment.

Personal Attributes and Skills

Commercially credible and learner-centred:

• Understands the connection between product knowledge, financial planning, sales capability, learner confidence and business outcomes.
• Balances commercial urgency with quality learning design, compliance awareness and learner readiness.

Organised and delivery-focused:

• Plans carefully, manages multiple schedules and projects, and maintains strong attention to detail across complex learning delivery environments.
• Anticipates operational risks and resolves issues quickly to protect the learner and stakeholder experience.

Collaborative and influential:

• Works effectively across DIT, the management team, Instructional Design, operations, product, compliance and business teams to align expectations and deliver practical solutions.
• Communicates clearly, builds trust and influences stakeholders through professionalism, evidence and delivery credibility.

People leader and coach:

• Develops others through coaching, feedback, capability-building and role-modelling high standards of facilitation and preparation.
• Creates a safe, accountable team environment where quality, continuous improvement and ownership are expected.

Quality and governance-minded:

• Upholds Discovery standards for learning delivery, documentation, audit readiness, version control, attendance records and reporting.
• Handles learner, assessment and business information professionally and within required governance boundaries.

Education and Experience

• Relevant 3-year degree and/or postgraduate qualification in learning and development, business, commerce, financial planning, education, human resources or a related field.
• Significant experience leading training delivery, sales enablement, product learning, financial planning learning or distribution learning in a financial services environment.
• Experience managing facilitators, training specialists or learning delivery teams, including performance, capacity, schedules and quality standards.
• Strong understanding of facilitated learning, adult learning principles, learning operations, LMS administration, learning evaluation and project delivery.
• Experience collaborating with management teams, Instructional Design, multimedia, learning technology, operations, product, compliance and business stakeholders.
• Excellent planning, stakeholder management, written communication, facilitation, coaching and problem-solving skills.

go to method of application »

Key Purpose

• The digital product manager is responsible for maximising the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities which requires an agile mindset that drives different dimensions; technical, business and design. The digital product manager is responsible for tackling and solving difficult problems for customers and the business.

Key outputs:

• Collaborate with stakeholders across the Discovery Group, particularly product houses, businesses, distribution channels (intermediated and direct) , actuarial analytics, and data science to understand business needs and opportunities. 
• Translate business needs and opportunities that align with the Adviser 360 vision, strategy and roadmap as the custodian of the Distribution Technology stack. 
• Collaborate with and provide guidance to a cross-functional team of architects, analysts and developers and ensure that delivery is high quality, aligned with business requirements and within the Adviser 360 framework.
• Actively participate in technical discussions and solution design to understand implementation complexities.
• Collaborate with Distribution management to design, refine, and implement the target operating model for Distribution and its primary internal stakeholders.
• Manage the product backlog and prioritise initiatives based on business value, strategic importance and technical feasibility. 
• Drive continuous improvement in data quality, accessibility, and usability.
• Define KPI’s and success metrics, continuously measuring product performance and optimising for efficiency and business impact.
• Measure and communicate the business impact of Distribution Technology initiatives on key strategic value drivers.
• Research and analysis of the market, users, and the roadmap for the products.

Personal Attributes and Skills:

• Experience presenting business ideas, project progress and future plans to senior stakeholders.
• Experience in implementing process improvement on their team.
• Strong written and verbal communication skills.
• Able to make good judgements by analysing complex and varied information.
• Good grasp of metrics and statistics.
• Inquisitive and questioning by nature.
• Able to organise and plan work.
• Ability to take on information and learn new subjects.

Education:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Relevant professional certifications (e.g., Agile, business analysis) are advantageous.
• 5+ years of experience in business analysis/product ownership/product management.
• 3+ years of leadership experience.

Required Skills and Experience

• Deep knowledge of the insurance industry, an understanding of its revenue and profit drivers, working knowledge of how businesses, distribution channels and marketing can use data to drive value. 
• Proven experience in product ownership or management of data platforms/solutions.
• An understanding (and willingness to deepen understanding) of business concepts.
• Demonstrated leadership experience in managing technical teams.
• Experience in stakeholder management across different organisational levels. 
• Strong analytical and problem-solving skills.
• Ability to translate complex technical concepts into business value propositions.
• Experience with agile methodologies and practices.

go to method of application »

Key Purpose

• Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• 3 + years’ experience in Java development with exposure to core competencies listed
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal Java qualification
• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
   

go to method of application »

Job Description

• Identifying sales opportunities
• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Key Purpose

• Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects.

Areas of responsibility may include but not limited to

Source Code:

• Implement the Technical Specification using the relevant development language.
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
• Update the reference documentation and update the scheduling tool with progress.
• Consult with BA and Architect on technical issues encountered.
• Document logic and comments inside code.
• Document Database structure changes and rule changes.
• Produce or update the configuration files.       

Conduct Unit Testing:

• Conduct unit testing, and fix any defects found.
• Review error logs and provide BA with updates on fixes found in testing.
• Consult and assist the BA in reviewing defects found in testing.
• During Test Standby duties, handle any defects as raised in the testing process.
• Release the source code with zero defects.

Client Relationship Management and Networking:

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence.
• Understanding business requirements, business systems and process context, impact and risks.
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors

Delivery and Support of Applications:

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members

Technical Capacity, Quality and Standards:

• Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Personal Attributes and Skills

Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Technical Skills:

• SDLC. Unit Testing. Database structure design. Technical Change Control.
• Java, SQL, Oracle, WebLogic, C, XML, Hibernate, Spring Framework
• Business Writing,
• Software development within SDLC.
• Data Modelling
• SOAP, XML, XSLT, Web Services experience
• Broad Java/J2EE Pattern knowledge
• JSP, html, Struts experience
• Java Batch Scheduling (eg. Flux, Quartz) experience
• Java EE 5 & 6 experience
• EJB 3 & EJB 2 experience

Behavioural Skills:

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem solving skills.
• Able to deal with complexity and migrate between detailed and high level requirements.
• Self-starter who takes ownership, is accountable, and is able to work with minimal supervision.
• Excellent written and verbal communication skills.

Qualifications and Experience

Qualification:

• Matric with English and Math's.
• BSc Computer Sciences/ Information Systems or equivalent IT tertiary qualification
• Formal Java Qualification (Advantageous)

Experience:

• A minimum of 4-5 years Java systems development experience
• Java EE knowledge and experience