Current Jobs at Empact Group

Responsibilities:

Coordinate Service Delivery:

•  Schedule service appointments and allocate resources efficiently.
•  Monitor service progress, ensuring adherence to timelines and quality standards.
•  Proactively identify and resolve any issues or conflicts that may arise during service delivery.
•  Track and report service metrics and KPIs.

Client Communication:

•  Serve as the main point of contact for clients, providing regular updates on service status.
•  Address any client inquiries, concerns, or escalations promptly and professionally.
•  Collaborate with clients to assess their service needs and preferences.
•  Deliver exceptional customer service, exceeding client expectations.

Team Collaboration:

•  Liaise with internal teams to ensure smooth coordination and execution of services.
•  Collaborate with service providers, such as contractors or vendors, to ensure their timely availability and compliance with service commitments.
•  Provide necessary information and documentation to service teams to ensure accurate service delivery.
•  Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Administrative Tasks:

•  Maintain accurate records, databases, and documentation related to service provision.
•  Generate service reports, statistics, and analyses for management review.
•  Assist in the development and improvement of service coordination processes and procedures.
•  Manage servicerelated budgets, expenses, and procurement activities as required.

Qualifications:

•  Proven experience as a Service Coordinator or in a similar role.
•  Strong organizational and multitasking skills.
•  Excellent oral and written communication abilities.
•  Strong problemsolving and conflictresolution skills.
•  Proficient in using service management software tools and Microsoft Office Suite.
•  Ability to work well under pressure and meet deadlines.
•  Attention to detail and strong analytical skills.
•  Ability to establish and maintain effective working relationships with clients and internal teams.
•  Bachelor's degree in a relevant field is preferred but not required.
•  Prior experience in the service industry is an advantage.

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 Education and Experience required:

•  Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
• Minimum 3 Years of experience of progressive/kitchen management is compulsory.
• Experience working within budget guidelines to deliver results is compulsory.
• High Volume, complex foodservice operations experience is highly desirable.
• Hospital experience advantage.
• Strong knowledge of HSE is advantageous.
• Special diets knowledge is compulsory.
• Must have healthcare experience.

 Knowledge, Skills and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining.
• Knowledge of South African and industry-specific laws.
• Customer Service Skills.
• Management Skills.
• Communication Skills.
• Exceptional Functions Skills.
• Ability to balance the budget and save on soft costs.
• Computer literate.
• HSE knowledge

 Key areas of responsibility:

• Assist with managing daily operations of the assigned unit.
• Assist with implementation of the production process.
• Assist with managing food/labour costs.
• Overall understanding of HACCP.
• To develop and plan menus.
• Kitchen brigade management.
• Assist in the management of the strategic and day to day operations of the operation.

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Desirable Education and experience:

• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
• Minimum 3 Years of experience of progressive/kitchen management is compulsory.
• Experience working within budget guidelines to deliver results is compulsory.
• High Volume, complex food service operations experience is highly desirable.

Knowledge, Skills, and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining.
• Knowledge of South African and industry-specific laws.
• Customer Service Skills.
• Management Skills.
• Communication Skills.
• Exceptional Functions Skills.
• Ability to balance the budget and save on soft costs.
• Computer literate.

Key areas of responsibility:

• Managing daily operations of the assigned unit.
• Implementation of the production process.
• Managing food/labour costs
• Overall understanding of HACCP.

go to method of application »

 Education and Experience required:

•  Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
• Minimum 3 Years of experience of progressive/kitchen management is compulsory.
• Experience working within budget guidelines to deliver results is compulsory.
• High Volume, complex foodservice operations experience is highly desirable.
• Hospital experience advantage.
• Strong knowledge of HSE is advantageous.
• Special diets knowledge is compulsory.
• Must have healthcare experience.

 Knowledge, Skills and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining.
• Knowledge of South African and industry-specific laws.
• Customer Service Skills.
• Management Skills.
• Communication Skills.
• Exceptional Functions Skills.
• Ability to balance the budget and save on soft costs.
• Computer literate.
• HSE knowledge

 Key areas of responsibility:

• Assist with managing daily operations of the assigned unit.
• Assist with implementation of the production process.
• Assist with managing food/labour costs.
• Overall understanding of HACCP.
• To develop and plan menus.
• Kitchen brigade management.
• Assist in the management of the strategic and day to day operations of the operation.

go to method of application »

Education and Experience required:

• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory
• Minimum 5 years’ experience of progressive culinary/kitchen management is compulsory
• Experience working within budget guidelines to deliver results is compulsory

Knowledge, Skills, and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining
• Knowledge of South African and industry-specific law
• Strong financial acumen, proven budgetary and food control practices

Key areas of responsibility:

• To develop and plan menus
• Establish recipes and food purchase specifications
• Coordinate, execute, supervise, and evaluate all food production activities of a fast-paced operation
• Assist in the management of the strategic and day to day operations of the operation

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Responsibilities:

•  Safely transport goods and/or passengers to their destination
•  Follow all traffic laws and regulations
•  Maintain motorbike in good working condition, including regular maintenance and repairs
•  Keep accurate records of deliveries and pickups
•  Provide exceptional customer service to passengers, if applicable
•  Communicate effectively with dispatchers and teammates

Requirements:

•  Valid motorbike license
•  Proven experience as a motorbike driver
•  Clean driving record
•  Strong knowledge of local roads and routes
•  Excellent time management skills
•  Ability to lift and carry heavy items, if necessary
•  Good communication and customer service skills

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Education and Experience required:

• Matric (Grade 12) or equivalent qualification.
• Valid driver’s license with a clean driving record
• Previous experience as a Driver in a similar environment is preferred.
• Excellent time management and ability to manage delivery schedules efficiently. Ability to handle and drive various types of vehicles, including cars and light commercial vehicles.
• Strong communication skills and a customer-focused attitude.
• High level of professionalism and reliability.
• Ability to handle basic vehicle maintenance checks (e.g., oil level, tire pressure, fluid levels).
• Ability to work independently and as part of a team.
• Physically fit and able to assist with equipment movement and other physical tasks when required

Key areas of responsibilities:

• Planning and carrying out cost-effective, timely deliveries.
• Checking the correctness of the delivery documents and cheques/cash received from customers.
• Completing of log sheets, reading delivery documents and maps and communicating effectively with internal staff and customers.
• Maintaining good housekeeping practices in respect of the vehicles driven.
• Pack and unpack items/goods to be stocked in storeroom.
• Store items in an orderly and accessible manner.
• Examine and inspect stock item for wear or defects, reporting damage to supervisor.
• Receive and count stock items, reporting discrepancies to supervisor
• Mark stock items as and when needed.
• Ensure correct documentation is available when receiving or dispatching stock. Report disparities immediately to supervisor.

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Key Responsibilities:

•  Manage and maintain accurate inventory records using warehouse management software
•  Process incoming and outgoing orders, ensuring timely and accurate delivery
•  Coordinate and communicate with warehouse staff to ensure efficient and smooth operations
•  Assist with scheduling and coordinating shipments and deliveries
•  Conduct regular audits of inventory to identify any discrepancies or issues
•  Generate reports and analysis on warehouse activities as needed
•  Provide administrative support to the warehouse team as required

Qualifications:

•  High school diploma or equivalent
•  2+ years of experience in warehouse administration or a related field
•  Proficiency in Microsoft Office suite and warehouse management software
•  Excellent organizational and time management skills
•  Strong attention to detail and accuracy
•  Ability to work independently and as part of a team
•  Strong communication and interpersonal skills

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Key Responsibilities:

• Lead and manage the kitchen staff, including hiring, training, evaluating, and scheduling.
• Plan and create menus that are innovative, appealing, and meet dietary requirements.
• Prepare and cook high-quality meals, ensuring taste, presentation, and food safety standards are met.
• Manage inventory, including ordering and stocking ingredients and supplies.
• Oversee food preparation and supervise cooking processes to maintain consistency and quality.
• Monitor portion sizes and ensure proper utilization of ingredients to minimize waste.
• Enforce health and safety regulations and maintain cleanliness standards in the kitchen area.
• Collaborate with management and staff to develop new recipes and techniques.
• Develop and implement cost-saving strategies while maintaining food quality.
• Stay updated with industry trends, new ingredients, and cooking techniques.
• Maintain a positive and professional kitchen environment that fosters teamwork and motivation.

Education and Experience required:

• Proven experience as a Head Cook or similar role
• Excellent culinary skills and knowledge of various cooking techniques, flavor profiles, and presentation.
• In-depth knowledge of food safety, sanitation standards, and proper handling of kitchen equipment.
• Strong leadership and communication skills to effectively manage and motivate a kitchen team.
• High level of creativity and ability to create innovative menus and dishes.
• Ability to work in a fast-paced environment, handle pressure, and meet tight deadlines.
• Superb organization and multitasking skills.
• Ability to adapt and modify menus based on dietary requirements and customer preferences.
• Knowledge of inventory management practices and ability to analyze food cost and control expenses.
• Certification from a culinary school or relevant culinary qualification is preferred.
• Physical stamina and ability to stand for long periods and lift heavy objects.

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Education and Experience required:

• Working experience in Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage.

Knowledge, Skills and Competencies:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering a world class service to our clients and customers

  Key areas of responsibility:

• Perform a variety of tasks associated with food production
• General support required front and back of house

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• Matric is essential
• Minimum of 1-year experience in the same role is essential
• Experience in a food service operation would be an advantage

Knowledge, Skills, and Competencies required:

• Ability to handle cash
• Passionate about delivering a world class service to our clients and customers
• Interpersonal and communication skills

Key areas of responsibilities:

• Cashiering duties
• Restock all beverages and general supplies
• Perform general food service duties