Current Jobs at FNB South Africa

Job Description

• To develop a regional strategy that is aligned to Business strategy To lead a sales team to execute on the strategy in order to achieve business objectives across Retail, Commercial, Rest of Africa, Corporate and Institutional for FirstRand Islamic Financial Services To be responsible for the retention and growth of the customer base (market share).

The Ideal candidate must have the following exposure:

• Develop a regional strategy across Retail and Commercial (R&C) aligned to business strategy and ensure execution thereof
• Provide input into Islamic business strategy
• Track, control and influence sales activities with the specific aim to increase Revenue growth for Retail, Commercial, Corporate and Institutional
• Monitor cost activities and collection of revenue and measure cost to income against set targets and place measures in place to address any discrepancies
• Determine targets for revenue growth
• Achieve net profit growth for the region
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Ensure optimal segmentation within region
• Overall responsible for the management and growth of the business across the region
• Contribute to the successful implementation of campaigns by setting standards and supporting execution
• Plan and manage execution of campaigns successfully and on schedule
• Maintain operational accountability for all campaign execution
• Set standards and benchmarks for measuring successful campaign execution
• Provide support at relevant committees and influence approval on Islamic product deals
• Coordinate and facilitate all approved strategic projects
• Comply with governance in terms of Shari’ah principles, legislative and audit requirements
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local market conditions
• Analyse competitor information to develop a strategic plan to acquire new business
• Improve business decisions by analysing reliable customer data from the Business Intelligence team to identify gaps and opportunities for the sales team to cross sell
• Ensure that sales strategies are aligned across the customer value proposition
• Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives

​​​​​​​You will be an ideal candidate if you:

• Relevant Degree.
• 5+ year’s relevant Relationship Management experience.
• 5 + years in the financial / banking sector.
• RE5 qualification and KI Individuals
• Must be able to do Supervision
• Have people management skills

End Date: October 17, 2025 

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• To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.

Are You Someone Who Can

• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
• Provide subject matter expertise and thought leadership.
• Act responsibly with work related resources to contribute to cost containment.
• Design and develop IT systems and solutions.
• Conduct research on architectural systems.
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalates potential risks that may lead to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Adhere to organizational values and service standards and interact with and communicate with customers accordingly.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Execute own work in accordance with the organizational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps.
• Create own personal development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance Keep abreast of learning opportunities, changing products and trends.

You Will Be An Ideal Candidate If You

• Qualification: Bsc Comp Sci, or related degree in Engineering / Information Systems
• Experience: 5 years minimum related / relevant experience

Technical Skills

• ETL Tooling, Abinitio would be advantageous
• Proficient in SQL, SAS
• Teradata, would be advantageous
• Spark
• Hive
• PowerBi

End Date: October 19, 2025

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: October 18, 2025

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Job Description

• To strategically and operationally manage and grow a portfolio of high revenue generating clients (150 million plus) by growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management in the segment.

Are you someone who can:

• Develop and manage key stakeholder business relationships that enable achievement of operational objectives
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Compile reports that track progress and guide business to make informed decisions
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Provide appropriate banking solutions across the business to prospective clients
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Identify and implement on opportunities for revenue growth in order to deliver on sales targets
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Assess and evaluate business credit applications in accordance with the Banks Credit Policy and within set time frames
• Drive the achievement of customer migration by recommending solutions and improving efficiencies

You will be an ideal candidate if you:

• Have a relevant Postgraduate Financial Degree qualification
• Have a completed RE5 Certificate (FAIS Compliant)
• Have 5+ years of experience with at least 4 years judgmental credit and relationship management experience
• Have Commercial Banking product knowledge experience
• Are not an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: October 19, 2025

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Job Description

• To facilitate business growth by designing and producing informative advertising material that gains product and customer loyalty and understanding

Are you someone who can:

• To facilitate business growth by designing and producing informative advertising material that gains product and customer loyalty and understanding

You will be a match if you able to:

• Manage own costs and expenses associated with role to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions
• Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Manage the card artwork and illustration library according agreed timelines and requirements
• Ensures that necessary criteria and standards, in line with relevant policies and procedures, are adhered to in the development of material, ensuring uniformity throughout
• Ensures that necessary design criteria and standards are adhered to in the development of material
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Manage own development to increase own competencies
• ⁠3–5 years’ proven experience in Graphic Design, with a strong portfolio demonstrating creative and technical proficiency.

Qualifications

• Bachelor of Design focus on Graphic Design
• Add UI Experience (advantageous)
• Applicants must include a digital portfolio or link to previous design work when applying

End Date: October 18, 2025 

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Job Description

• To effectively manage and oversee all operational aspects in the achievement of the business objectives

Are you someone who believes they can:

• Be responsible for leading and optimising a team that manages customer interactions relating to life insurance policy queries and administration.
• The role ensures excellence in service delivery across multiple channels (chat, email, and telephony), efficient handling of policy amendments, and the ongoing improvement of processes through innovation and providing meaningful input on automation, and the adoption of AI.
• The incumbent will be pivotal in driving operational efficiency, ensuring quality of work, regulatory compliance, operational risk management, and enhancing customer experience within FNB Life’s Policy Servicing team

You will be an ideal candidate if you have:

• ⁠Bachelor’s degree in Business Administration, Operations Management, Insurance, or a related discipline.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you have:

• Minimum of 5 years’ experience in operations management within the life insurance or financial services industry.
  Experience managing multi-channel customer service teams (chat, email, phone).
• Proven track record in leading and delivering superior customer service and experience, operational excellence, process improvement and innovation.
• ⁠Proven track record in leading and delivering superior customer service and experience, operational excellence, process improvement and innovation.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Drive significant growth and profitability in the context of cost management
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis
• Manage SLA agreements for the Business in line with business objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

End Date: October 18, 2025

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Are you someone who can:

• Translate business IT requirements into implementable solutions & continuously monitor to ensure operational continuity and effectiveness.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Monitor costs for the financial year according to the operational plan.
• Allocates and approves expenditure.
• Review cost reports and resolves or explains variances to the budget.
• Identify, control and escalate potential risks that may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Contribute to the development of larger overall area budget.
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration.

You will be an ideal candidate if you:

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 3 – 5 years experience in managing a team of Java Developers.
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.

End Date: October 25, 2025 

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• To design, deliver, and continuously improve outbound sales training programs that equip contact centre agents with the skills, knowledge, and confidence to meet performance targets and deliver exceptional customer experiences.

Are you someone who can:

• Facilitate sales training for new sales agents.
• Deliver ongoing training sessions to upskill existing teams on sales techniques, compliance, and campaign updates.
• Customise training content for different campaigns, platforms, and client requirements.
• Conduct training needs analysis and report findings to leadership.
• Monitor agent performance post-training and provide coaching where needed.
• Collaborate with QA and operations to align training with business goals.
• Attend calibration sessions and ensure training quality standards are met.
• Maintain and update training materials and manuals.
• Track training effectiveness and recommend improvements.
• Support transition of agents from training to live operations (incubation phase).

Skills & Competencies:

• Strong knowledge of outbound sales strategies and contact centre dynamics.
• Excellent facilitation and presentation skills.
• Ability to coach and motivate diverse teams.
• Familiarity with CRM systems, dialers, and omnichannel platforms.
• Adaptability to fast-paced, target-driven environments.

You will be an ideal candidate if you have:

• Minimum 3-5 years’ experience as a sales trainer in a BPO or contact centre.
• Degree is essential
• Experience in outbound telesales (insurance, telecom, financial services preferred).
• FAIS accreditation or RE5 certification (advantageous).
• Proven track record of improving agent performance through training

End Date: October 14, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 17, 2025

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Job Description

• To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences
• Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
• Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Prevent wastage and identify process improvements to contain and reduce costs

End Date: October 16, 2025 

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Job Description

• To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients

Are you someone who can:

• Responsible for portfolio management of 0 to 10 million turnover clients
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Drive customer service delivery goal achievement in line with predefined standards and in support of sales objectives
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Manage cost to income to increase profitability and efficiencies for the business

You will be an ideal candidate if you:

• Are FAIS compliant
• Have a minimum of a relevant Business Degree
• Have an RE 5 certificate
• Have 3 - 5 year's relevant banking and sales experience
• Are not an unrehabilitated insolvent

End Date: October 31, 2025

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships..

Are you someone who can:

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

​​​​​​​You will be an ideal candidate if you:

• Must have completed NQF5 (Financial/Accounting/ Marketing)
• RE5 will be an advantage   
• Have obtained 2 years+ Sales in Commercial Banking Experience
• Can enhance/grow business profitability & performance
• 2 years banking experience
• Must have own car and valid driver's licence
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: October 17, 2025

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Role Purpose

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system
• Grasp and apply new information with ease, and identify new areas of learning
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions
• Build sound relationships based on trust and openness
• Engineer and leverage processes and technologies to meet business needs
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals.

Responsibilities

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate
• Conditions that are flexible
• Focus on health and wellbeing
• Resources to help you with your professional development
• Generous leave policy

Preferential employee banking rates We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

Additional Requirements

Qualifications and Experience

You’ll be an ideal candidate if you:

• Have a certificate or Diploma in computer science, information systems, or related fields
• Are accredited with an ISTQB Certification
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years ideally at junior specialist level.

End Date: October 11, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 17, 2025

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Are you someone who can:

• Design, develop, and deploy Hyperion Essbase applications (both BSO and ASO)
• Translate business requirements and design solution deliverables into detailed specifications
• Participate in the design, development and testing of Hyperion applications in accordance with business requirements
• Develop integrations from source systems
• Involvement in the generating, review and understanding of business requirements / Detailed Design Specifications

You will be an ideal candidate if you:

• A bachelor’s degree in Information Systems, Accounting or similar would be preferred
• 5+ Years of experience with Hyperion Essbase
• Experience with Hyperion Essbase version 11.2 (ASO/BSO)
• Experience restructuring Essbase outlines to optimize block size
• Expert in implementing Hyperion Essbase solutions
• Expertise in Troubleshooting
• Ability to modify scripts using MAXL and ESSCMD as required
• Ability to upgrade Hyperion Essbase applications across versions
• Ability to write, maintain and enhance calc-scripts to optimize Hyperion Performance including data uploads, data exports and data transfers

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

You can be a match if you have: 

• Experience with EPM 11.2.x (including Essbase, Essbase Planning EAS and SmartView)
• Expertise in Shared Services Security provisioning
• Project Management
• Experience developing windows batch scripts
• Knowledge of ITIL and Cobit concepts
• Knowledge of Control M would be advantageous

End Date: October 19, 2025 

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Job Description

• To provide expertise, advice and support the financial advisory philosophy and framework across the end-to-end product matrix to achieve our front-line sales objectives through coaching and enabling Money Managers and Financial Advisors and Wealth Managers to provide the best advice to our clients that adheres to business rules and FAIS requirements.
• Develop insights into situations and apply innovative solutions to make organisational improvements to the financial advisory philosophy and environment.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Ensure financial advisory philosophy is understood and efficiently adopted through coaching and mentoring front- line sales roles.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes. 
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process.
• Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Participate in knowledge sharing to sales teams to maximise skills required, using the Business Advice philosophy and advice processes.
• Assist and upskill sales roles in improving sales skill with the specific aim to achieve pre-determined team sales targets.
• Facilitate and conduct hands-on training to front-line sales roles as part of the financial advisory capability improvement process Actively coach through providing advice about solutions, products and processes with the aim to improve sales techniques, skill and business performance. 
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Adjust coaching approaches for different front-line audiences. 
• Track, control and influence business activities with the specific aim to increase supervised deals.
• Ensure solutions and advice provided to clients by sales teams meets set standards and protocols to enhance service, sales and mitigate risks.
• Track, control and drive the delivery of exceptional advice by sales teams through appropriate solutions and proposals to clients.
• Maintain own expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve implementation.

Minimum Requirement:

• FSCA recognized Degree - NQF Level 7
• RE1 and RE5
• CAT I and CAT II license, preferably a KI
• CFP designation advantageous
• 5 - 7 years' experience as a Financial Advisor
• 2 years as Wealth Manager
• Management experience advantageous

End Date: October 16, 2025

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Job Description

• To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

End Date: October 16, 2025

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Job Description

• Dear Future, Customer Value Proposition Manager
• The role involves creating strategic and tactical plans, along with associated delivery plans, by managing the end-to-end core value propositions. You will be crucial in defining, developing, and communicating compelling value propositions that align with customer needs and business objectives.
• This strategic position ensures that the value propositions, including services and experiences, resonate with target segments, driving customer acquisition, engagement, and retention to achieve sustainable customer growth and profitability.

Are you someone who can do the following:

Value Proposition Development

• Design and refine segment-specific CVPs integrating product, channel, pricing, service, and brand elements.
• Translate customer insights and competitive intelligence into actionable strategies.
• Identify unmet customer needs and opportunities for innovation or bundling. Set tactical goals and optimise the use of the available resources in order to realize those goals.

Strategic Planning & Execution

• Define customer journeys and key moments across the lifecycle.
• Collaborate with marketing, digital, product, and service design teams to bring propositions to life.
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
• Track CVP performance across acquisition, engagement, retention, and profitability KPIs.

Market Analysis & Research

• Conduct in-depth market research and competitive analysis.  Inform business information requirements, and analyse  performance on existing base to identify trends, discrepancies and inconsistencies for decision making purposes.
• Identify key insights that emerge to inform value proposition enhancements / improvements as well as ideation.
• Leverage customer experience (CX) data and digital performance metrics to inform strategy.

Go-to-Market & Communication

• Develop compelling messaging and promotional materials.
• Support launch plans, campaigns, training, and internal awareness across channels.

Cross-Functional Collaboration

• Partner with stakeholders across business units to ensure cohesive execution and create an environment.  Establishing mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions.
• Effectively translate the business objectives and Influence cross-functional teams to align around shared value outcomes.

Performance Measurement

• Define and monitor KPIs to assess CVP effectiveness.
• Adjust strategies based on performance data and market feedback.

You will be an ideal candidate if you have the following:

• Qualification: Bachelor’s degree in marketing, Business, Strategy, or related field
• 3-5 years’ experience is similar roles
• Proven track record in developing and implementing customer-centric strategies.
• Strategic thinker with strong analytical and problem-solving skills.
• Deep empathy for customers; able to translate insights into solutions.
• Effective communicator and storyteller.
• Collaborative, excellent communication and influential across cross-functional teams.
• Highly organised with the ability to manage multiple initiatives.

End Date: October 18, 2025

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Job Description

• To manage the project performance of Equity funds by conducting financial modelling and analysing specific sectors or group of companies with the objective of producing research, projections and recommendations to specific channels

Are you someone who can:

• Analyse and research asset managers investment strategy with the potential to be included in the FNB Multi Managed solutions
• Engage with the asset managers and overall investments community as part of research
• Maintain financial models, making sure that they have high levels of integrity and accuracy
• Support, assist and complement the broader investment team by making manager recommendations
• Present comprehensive, coherent and properly motivated investment theses on recommendations

You will be an ideal candidate if you can:

• Remain abreast of market conditions and worldwide investment themes and issues
• Have a broad perspective of economic issues and how they affect investments
• Present investment ideas to other stakeholders in the business, most notably portfolio managers and wealth managers
• Be highly adaptable and able to juggle numerous tasks simultaneously
• Assist the multi management team and broader business with relevant task

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• Strong analytical and quantitative skills
• Experience in investment management, manager research and asset allocation
• Knowledge in investment strategies, private markets, investment vehicles, and manager structures
• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Relevant bachelor’s degree in finance, Economics, or related field
• At least 5 years of experience in a financial institution is advantageous

End Date: October 11, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 17, 2025

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Job Description

• To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.
• We are searching for a technically minded, fully qualified CA(SA), who has an excellent ability to fit in as a trusted team player in this extremely warm, welcoming, and well-respected finance team.
• The Financial Manager will partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.

Are you someone who can:

• Conduct cost analysis, interpret and provide insights to the business to support decision making and to seek new ways to improve profitability
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Manage expenditure planning and reporting within approved budget parameters
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Improve business profitability through efficient use of profitability model
• Conduct review, scenario planning and overall budgetary process in terms of spend and forecast adjustments
• Review, analyse and/or build, implement and maintain cost models aligned to standard drivers, methodologies and IFRS 17 costing principles
• Drive, influence and manage creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
• Manage end to end costing projects involving a segment, business unit, function or country/region from strategy articulation through to model design and implementation
• Use Essbase and HFM systems to source financial data for recording and analysis
• Populate Expenses IFRS 17 HFM schedules
• Approve invoices related to the short-term entity
• Regularly assess your own performance, actively seek feedback, and request training as needed
• Participate in fostering a development-oriented culture by sharing information on successes, issues, trends, and ideas
• Prepare and present monthly updates to relevant stakeholders

You will be an ideal candidate if you have:

• Minimum qualification: A relevant bachelors degree and fully qualified CA(SA)
• Experience: A minimum of 2– 6 years’ post article experience. (all candidates will be considered equally on their own merits)
• Exceptional academic track record (track record of excellence from matric through to CTA, academic articles and board exams)
• Demonstrated expertise in cost analysis and financial costing
• Familiarity with IFRS 17 standards is highly advantageous
• Hands-on experience with Oracle Essbase is preferred
• Working knowledge of Hyperion Financial Management (HFM) is an asset
• Strong communication skills, both verbal and written, with the ability to articulate insights and opinions clearly
• Proven ability to conduct thorough and effective research
• Prior experience within the insurance industry is beneficial
• Proficient in Microsoft Excel and PowerPoint, with the ability to present and analyze data effectively

We can be a match if you are:

• Committed to long-term career growth within a permanent role
• A proactive self-starter with a genuine passion for personal and professional development
• Seeks a dynamic, flexible, and forward-thinking work environment
• Demonstrates patience and resilience, particularly in roles that rely on cross-functional collaboration and data input from others
• Adaptable and curious
• Enjoy analysing complex data sets
• Thrive in a collaborative environment

End Date: October 17, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Deliver within broad parameters.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and clear feedback and request training where appropriate.
• Enthusiastically leveraging their expertise in Credit Acquisition and credit/statistical modeling.
• Overseeing the development, monitoring, and maintenance of the acquisition models.
• Demonstrating proficiency in handling large datasets and transforming data for modeling or gaining analytical insights.
• Displaying advanced technical skills and coding proficiency, with a preference for SAS and Python.
• Excelling in a high-pressure, fast-paced work environment.
• Translating business requirements into innovative, tangible solutions under guidance.
• Effectively managing stakeholders through strong communication and an ability to meet their expectations.
• Working closely with the wider credit analytics team and community
• Identifying business opportunities and solving problems through data modeling and analysis.
• Streamlining processes by automating and scheduling code, thereby improving efficiency and saving time.

Proficiency in

• Advanced Excel, PowerBI, SAS, Python or R, SQL-Server (preferably SAS and Python)
• 3-5 Years

Qualifications

• BCom Hons, BSc Hons Statistics, Mathematics, Actuarial Science or Math's-related degrees

End Date: October 16, 2025 

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Job Description

• To manage a team of resources through proactive and reactive processes and procedures within the fraud environment.
• Bring clarity and direction in addressing fraud events by efficiently and effectively utilising appropriate fraud interventions to reduce fraud losses for the bank.
• Manage and execute activities in line with standards for approvals and/or refuting reimbursements or write-offs based on the rand value of fraud incidents that have been reported and identified in the Bank
• Monitor and manage the resolution of customer complaints by using identified complaint trends to inform the handling of any re-occurrence
• Actively participate in key internal forums and share information and insights with colleagues across the Bank
• Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Compile and communicate accurate and timely reports on fraud cases and track progress made.
• Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g. SAFPS list) accessed by the fraud community
• Compile relevant and comprehensive case related documentation in the required format to support efforts in addressing identified fraud events
• Monitor and address the quality and accuracy of information captured and solutions identified to minimise the impacts of fraud events to maintain a positive reputation of the bank when dealing with fraud matters
• Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies
• Ensure that required systems are available for use, suitable rules are applied and fraud investigation processes are executed within the required timelines and compliance standards
• Manage resource allocation assigned to fraud periods and events to ensure timely and focused delivery of the required intervention
• Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in the Bank
• Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives
• Manage personal development to increase own skills and competencies

Experience and Qualification

• A relevant qualification
• Team leader experience is advantageous
• Experience in the termination experience is advantageous
• AML experience
• Experience in the operations space

End Date: October 17, 2025

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• To take technical ownership of the configuration, implementation, ongoing maintenance and support of the applicable system/modules.  Leads projects and takes full responsibility for multiple modules.
• To consult with clients on system requirements, analyse and formulate innovative technical solutions to achieve efficiencies and cost containment based on time, risk process and re-usability of solutions.

Are you someone who can:

• Take technical ownership of the configuration, implementation, ongoing maintenance and support of the applicable system/module. 
• Take lead projects and is responsible for multiple modules.
• Consult with clients on system requirements, analyse and formulate innovative technical solutions to achieve efficiencies and cost containment based on time, risk process and re-usability of solutions.
• Analyse and interpret business requirements to formulate a solution. 
• Estimate, execute and oversee all approved development and configuration items and ensure delivery according to business requirements documentation.
• Compile, develop and review the required technical documentation with clear translation of business requirements into functional requirements specifications. 
• Comply, understand, and align to all steps within the System Development Life Cycle and ensure governance in terms of legislative and audit requirements.
• Provide input into the compilation of training material on the solution to internal clients, end users & relevant stakeholders.
• Comply, understand, and align to all steps within the System Development Life Cycle and ensure governance in terms of legislative and audit requirements.
• Ensure documentation is prepared across the system development life cycle.
• Extract and analyse data against business rules, policy, and practice. Formulate on client needs to support new/existing product development projects to derive a clear understanding of the client’s needs and requirements through provision of subject matter expertise. 
• Work with relevant stakeholders to assess impact and benefit to business.
• Provide input and assist business to achieve efficiencies through optimized processes.
• Control expenditure and identify process improvements to contain and reduce costs.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Participate in planned activities that are appropriate for own development.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.

You will be an ideal candidate if you:

Experience:    

• Relevant degree
• 5/8 years’ relevant experience (consulting background)

Skills:

• Workday experience – 3/5 years
• Talent and performance
• Customer engagement experience
• Solution driven

End Date: October 16, 2025 

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Job Description

• To contribute and implement the strategy, initiatives, and practices for eBucks Partners and ensure commercial growth from customer engagement and rewards penetration.
• With a team elevate current value propositions across current retail & online eBucks partners with effective partner and customer interaction and engagement.
• Proactively set up, grow, and manage relationships within a partner portfolio of varying size and complexity as well as championing new initiatives in support of eBucks' growth strategy

Are you someone who can:

• Contribute and implement the strategy for eBucks partners and its eco-system in support of the business unit and group’s objectives.
• Ensure team's objectives are aligned to supporting commercial growth across the eco-system - for us and partners.
• Manage a team.
• Strategically and operationally manage the holistic eBucks partner portfolio.
• Day-to-day management, development, and maintenance of relationships with allocated eBucks partners.
• Support the identification and acquisition of strategic retail partners for eBucks.
• Ability to collate and understand industry and customer data to identify the key drivers to be used in discussions with a partner.
• Execute and drive operational plans to deliver on business strategy and manage the implementation of these - for example spend shifts.
• Identify and develop enhancement opportunities of the rewards member experience across the partner portfolio.
• Identify opportunities of eBucks partner contributions growth and revenue generation with the objective of 50/50 funding.
• Identify opportunities where co-funded models can be optimised across the partner portfolio.
• Ensure customer experience meets organisational standards and aligns to industry best practice by driving the IT implementation of enhancements on all platforms.
• Contribute, negotiate, and manage agreements with eBucks partners in conjunction with legal.
• Contribute to the preparation of the annual budget by compiling relevant information of the eBucks partner portfolio.
• Comply with governance in terms of legislative and audit requirements

You will be an ideal candidate if you have:

• Minimum Qualification – B COM Honours Degree or any related degree. Masters (MBA) degree will
• 5-7 years related experience.
• Exposure to some form of relationship or multi-stakeholder management
• Ownership of sizeable commercial projects/deliverables
• Strong commerciality and business acumen
• Exposure and understanding of Business Analytics.
• Track record of project management or implementation
• Loyalty or rewards programme experience an added advantage, not a requirement

Personal Attributes:

• Dynamic
• Proactive
• Entrepreneurial
• Intrinsically accountable and responsible
• Ability to make independent decisions
• Possess strong negotiation
• Excellent communication skills (verbal and written)
• Attention to detail
• Resilient

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can: 

• Comply with governance in terms of legislative and audit requirements
• Provide new feature pilot support if products are tested for implementation
• Conduct monthly uploading of data and extraction and store reports.
• Manage own development to increase own competencies
• Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.
• Strategic implementations and moulding solutions with the technical partners.
• Drive resolution of Production Incidents, monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.

End Date: October 13, 2025

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are you someone who can:

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

End Date: October 17, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 17, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Hello Future Data Scientist II

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• The FNB Chief Risk Office’s Chief Data and Analytics Office is dedicated to harnessing data and analytics to strengthen risk management across the organisation. This business unit specialises in generating data-driven insights to proactively identify, assess, and mitigate a variety of risks.
• In addition to ensuring adherence to data governance standards, the team supports the implementation of robust risk policies and works closely with other business units to embed analytics into the risk management process.
• Ultimately, the unit is instrumental in cultivating a data-driven culture within FNB’s broader risk management framework.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Investigate large datasets to uncover meaningful insights that inform strategic decisions.
• Prepare data through cleaning, transformation, and validation processes before analysis or modelling utilising SAS, SQL, Python and other applications.
• Prepare thorough technical documentation detailing models and their processes.
• Exhibit proactive thinking and focus on solutions, especially within regulated or high-pressure environments.
• Tackle open-ended challenges independently and convert technical approaches into practical insights for audiences without a technical background.
• Design dashboards and visual representations to clearly communicate key findings.
• Help operationalize machine learning models, ensuring their effective rollout into production systems.
• Continuously update your knowledge of trends and advancements in data science, machine learning, and artificial intelligence.
• Work closely with colleagues in business, risk, and technology across the FirstRand group to optimize model performance and ensure regulatory compliance.
• Guide and assist junior Data Scientists as they build both technical expertise and business acumen.
• Engage with business partners to uncover potential ways data can be leveraged for business advantage.
• Present results and insights in a way that is accessible to both technical and general audiences.

You will be an ideal candidate if you:

• Hold an Honours Degree in Mathematics, Statistics, Computer Science, Actuarial Science, Engineering, Physics, or a related field.
• Have 3+ years of hands-on experience in developing and implementing analytical models, preferably in financial services.
• Have excellent communication and collaboration capabilities.
• Eager to learn and adapt in a fast-paced environment.
• Pay attention to detail and a passion for data-driven decision-making.
• Possess strong scripting skills in SAS, SQL, Python, R, PowerBI and other data analysis and visualization applications.
• Have a strong understanding of statistical modelling techniques (e.g., regression, classification, clustering).
• Have exposure to Big Data technologies such as:
• Hadoop
• Teradata etc.
• Experience with cloud platforms.
• Understanding of MLOps and model deployment practices.
• Have experience mentoring junior team members and collaborating across multiple teams.
• Analytical experience in non-financial risk management is an advantage but not a requirement.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious and willing to learn.
• Passionate in providing insights.
• Thrive in a collaborative environment.

End Date: October 17, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 21, 202

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Job Description

• To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.

The Ideal candidate must have the following exposure:

• Drive product sales based on customer coverage and engage with
• relevant stakeholders to upsell the product
• Adhere to organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints
• Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
• Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
• Ensure own product knowledge and provide relevant guidance and advice to customers
• Collect and analyse feedback to help improve customer service
• Propose ideas to improve customer service
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
• Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality
• Work with relevant processes and procedures to maintain operational efficiencies
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Keep abreast of learning opportunities, changing products and trends

​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​You will be an ideal candidate if you:

• FAIS accredited qualification
• Have 5 years Senior Underwriting experience in Commercial/Business
• RE5
• DOFA statement – dated not longer than 3 months
• must have obtained product specific training
• Have obtained 2-3 years experience in an Admistration Broker role in a Commercial Banking environment in the Upington area
• FAIS Accredited qualification (NQF level 6, 7 etc.)
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent

End Date: October 18, 2025

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Job Description

• To provide relevant support to the Executive and Business Unit Executive team in their daily professional or personal life so that they may focus on high-level tasks
• As a Personal Assistant within FNB Personal Core Banking, you will be responsible for driving sales and achieving profitability targets by establishing and nurturing sustainable key relationships across all channels, product houses, and segments.
• As a Personal Assistant, your responsibility is to provide relevant support to the Executive and Business Unit in both their professional and personal lives, enabling them to focus on high-level tasks. Are you someone who can:
• Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area
• Act responsibly with work related resources to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Build and maintain stakeholder relationships

You will be an ideal candidate if you have: 

• Minimum Qualification: Certificate equivalent to NQF 5.
• Experience: A minimum of 3 - 5 years as a Personal Assistant supporting at a Senior Management level

End Date: October 21, 2025 

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
• Articulate and document business /systems requirements in a manner which is understood by all stakeholders, clearly articulate the business needs and at the appropriate level of detail.
• Must ensure use cases are correctly updated, services are tested and correctly mapped.
• Produce swagger docs where applicable
• Must be able to rapidly develop an insight into the platform and to communicate effectively with people who can provide that insight. Demonstrate good understanding of all elements that make up Business and IT system domain.
• Must be able to voluntarily participate, engage and/or propose solutions during JADs, project meetings, WR reviews & SA reviews. Able to ask the right questions.
• Must be able to independently approach stakeholders for seeking information.
• Ensure that models and standards are done according to accepted UML best practices, apply writing guidelines and templates (SRS, TWR and impact assessment.). Make sure documentation is up to date and is aligned to the ongoing changes to the requirements

You’ll be an ideal candidate if you meet the following requirements:

• Degree in IT, Informatics or relevant qualification
• Critical Solution Based Thinking
• Exposure to development languages, C#, and JAVA
• UML (Sequence Diagrams, Context Diagrams and Low-level Design Documents) and Object-Oriented Design Foundations
• Integration Patterns - APIs (SOAP and REST) using Json and XML, Queues, Batch
• Databases - Ability to read and write SQL
• Creation of FSDs (Functional Specification Documents)

End Date: October 17, 2025

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Job Description

• The role requires you to drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives.
• Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.

Are you someone who can:

• Drive HSL sales within the PB&A channel to achieve the respective Channel/Segment targets
• Influence stakeholders within the PB&A channel to achieve a consistent, and healthy secured lending pipeline.
• Facilitate the use of relevant HSL systems and tools 
• Drive PB&A channel's Pipeline to maximize HSL applications/conversions month on month.
• Develop and manage key stakeholder relationships to enable achievement of strategic objectives
• Steer and support campaigns, marketing and sales initiatives in your respective channels
• Ongoing training and skills upliftment in PB&A channels.
• Management of Daily Sales Activities and Sales protocol
• Own vehicle and valid drivers licence. Cellphone is required

You will be an ideal candidate if you:

• Expert product knowledge and value proposition within HSL.
• Sound understanding of end to end processes within HSL.
• Indepth knowledge of Business financials and cash flows analysis.
• Knowledge of various industry types and levers.
•  Ability to structure traditional and complex lending deals for juristic and non juristic application types.
• Ability to present and articulate credit applications to credit and various stakeholder forums.
• Knowledge of the property market , legal frameworks of companies, trusts and different property types.
• Manage and maintain solid relationships with both internal and external business partners.  
• Understanding of HSL Credit policy and appetite
• Proficiency in various Microsoft applications eg excel, powerpoint,etc

End Date: October 18, 2025 

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Job Description

• To prepare data and conduct basic analyses with guidance. Possesses a foundational understanding of technical concepts within their field and can effectively convey information to the wider team and to relevant stakeholders under supervision.

Role Purpose

• Assist in building, updating, and validating actuarial pricing models for life insurance products
• Support the preparation and analysis of data for pricing studies, experience investigations, and profitability assessments
• Contribute to the development of new product features and the review of existing products
• Compile and interpret statistical and financial data to support pricing decisions
• Prepare reports and presentations for internal stakeholders, summarizing key findings and recommendations
• Collaborate with underwriting, finance, and product development teams to ensure pricing assumptions are robust and aligned with company objectives
• Assist in the implementation of regulatory requirements and compliance standards relevant to pricing activities
• Participate in ongoing professional development and actuarial exam progress

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this
• A team player – you believe in the power of teams, building and leveraging your networks
• Emotionally intelligent – you are able to connect with people to build trust

You will have access to:

• Opportunities to network and collaborate
• Opportunities to innovate
• Flexible working environment
• Focus on health and wellbeing
• Preferential employee banking rates
• Competitive salary and benefits package
• A generous leave policy to cater for your individual needs and actuarial exams
• Support for actuarial exam progress and professional development
• Opportunity to work with experienced actuaries and gain exposure to diverse life insurance products
• Inclusive and dynamic team culture

Qualifications and Experience

• Minimum qualification: BSc Actuarial degree
• Preferred qualification: BSc Honours Actuarial Science
• Candidates must have successfully completed at least three Actuarial Exams to be considered for this position
• Experience: 1 – 2 years’ relevant experience within a Pricing or Corporate Actuarial role within Insurance, Investments or Banking is preferred
• Strong analytical and problem-solving skills, with attention to detail
• Proficiency in Microsoft Excel; experience with actuarial software (e.g., Prophet, Moses, R, SAS) will be advantageous
• Effective written and verbal communication skills
• Ability to work collaboratively in a team environment
• Eagerness to learn and grow within the Actuarial profession

End Date: October 18, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF5 completed  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 16, 2025

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Job Description

• To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.
• Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product
• Adhere to organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints
• Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
• Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
• Ensure own product knowledge and provide relevant guidance and advice to customers
• Collect and analyse feedback to help improve customer service
• Propose ideas to improve customer service
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
• Establish relationships with relevant individuals and departments to deliver on work expectations
• Adhere to relevant service level agreements to build trust in the relationship
• Execute own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
• Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality
• Work with relevant processes and procedures to maintain operational efficiencies
• Complete relevant administration, reporting and updating of information accurately and on time
• Provide timeous reports on operations, performance and audit findings
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Keep abreast of learning opportunities, changing products and trends

End Date: October 14, 2025