Current Jobs at Motus Holdings Limited

Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

Skills and Personal Attributes

• Developing sales
• Making a Sale
• Persuasive Selling Skills
• Product and or service knowledge
• Trust and Integrity

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Specific Role Responsibilities

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

Skills and Personal Attributes

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill

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Specific Role Responsibilities

• Implement and manage end-to-end processes.
• Define standard operating procedures (SOP's).
• Monitor and report on progress against operational plan and make adjustment where required.
• Resolve problems with the necessary discretion and guidelines.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Contribute to the development of the appropriate strategy and set target within area of accountability.
• Manage operational risk and risk mitigation initiatives.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
• Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
• Establish and sustain business and OEM/Importer relationships.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Plan and manage financial activities in line with approved policies, processes and procedures.
• Manage, monitor and report on budget variances and provide solutions.
• Maximise rebates and ensure payments from OEM/Importer.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
• Plan, manage and monitor processes to ensure customer service excellence.
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
• Manage CRM processes and procedures

Qualifications and Experience

• Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
• Over 5 years experience in the motor sales industry;
• 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
• A valid South African driver's license.

Skills and Personal Attributes

Technical Competencies

• Apply selling techniques for parts
• Business and Operations Management
• Conflict Management
• Customer Service
• Developing Sales
• Fleet Sales Management
• Functional Policies and Procedures
• Governance, Ethics and Values

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Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• Computer literate
• 2 years of customer service and sales experience with a proven sales track record
• Relevant industry experience – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.
• An understanding of Auto Pedigree’s products and services – desirable.

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Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• Computer literate
• 2 years of customer service and sales experience with a proven sales track record
• Relevant industry experience – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.
• An understanding of Auto Pedigree’s products and services – desirable.

go to method of application »

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• Computer literate
• 2 years of customer service and sales experience with a proven sales track record
• Relevant industry experience – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.
• An understanding of Auto Pedigree’s products and services – desirable.

go to method of application »

Specific Role Responsibilities

Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients. 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership. 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience

Minimum Experience

3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

Skills and Personal Attributes

Minimum Requirements

• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate).
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Drivers License.

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The responsibilities of a Parts Manager include the following tasks:

• Handling and managing customer complaints and issues in a timely manner.
• Ensuring the inventory levels are maintained accurately.
• Make a list of the parts that need to be purchased.
• Selling manufactured parts to the customers.
• Supervising the shipment issues of the parts ordered.
• Managing the team members and delegating tasks to them.
• Overseeing the replacements procedures.
• Looking out for new suppliers offering better quality products.
• Assisting the HR department in hiring new employees.
• Providing training sessions to the new team members.
• Resolving any inconsistencies for all the purchase orders.
• Maintaining a strong relationship with the vendors and suppliers.
• Planning and creating promotional campaigns for parts on sale.
• Ensuring the customers are provided with excellent customer service and satisfaction.
• Preparing monthly and annual sales part reports.
• Adhering to all the rules and regulations of the company.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Matric
• Management qualification would be advantageous
• 3+ Years Experience as a Parts Manager
• Experience with “Drive” dealership management system, advantageous
• Isuzu Experience advantageous
• Valid Drivers Licence

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The responsibilities of a Used Vehicle Sales Manager include the following tasks:

• Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organization to meet sales and profitability objectives.
• Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.
• Ensure stock level is kept within company policy requirements.
• Maximize sale of back-end products.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Matric
• Previous Vehicle Sales Manager Experience
• Previous experience with Used Premium brands, is advantageous.
• Must have internet leads/ sales experience

Skills and Personal Attributes

Minimum requirement:

• Computer literate
• Multi-tasking ability
• Valid Driver’s License with no endorsements
• Good communication skills
• Strong admin management skills
• A team player
• Reliable
• Must be able to maintain and be a constant high performer