Current Jobs at The Independent Communications Authority of South Africa (ICASA)

Purpose of the job                                                                                                                

• To support end users by optimising the users’ desktops and ensuring the efficient functioning of printers. This support also includes installing software and hardware and troubleshooting problems and resolving them as per SLA.

Key Outputs:

The successful candidate will report to the Manager:

Network Operations and their responsibilities will include:

• End-user support and optimisation of the desktop environment, ensuring timely service to clients
• Reactive assistance to internal clients, resolving desktop issues for optimum performance
• Daily administration of clients' PCs and network printers
• Ensuring Applications are running effectively
• Ensuring IMAC of Hardware and Software is done timeously.

Qualifications and Experience:

• A 3-year National Diploma (NQF Level 6) in Information Technology or Information Technology related fields of study
• Microsoft Certified Desktop Support Technician (MCDST) Certification
• 2 - 4 years Desktop Support experience
• Experience in network troubleshooting
• Experience in using Microsoft Operating System Windows
• Experience in using Microsoft Office Suite, Azzure, Microsoft Exchange Online, Microsoft Active Directory, and Microsoft Teams.

Key Competencies and Attributes:

• Achievement Orientation Adaptability Analytical Thinking Attention to Detail Client Focus Continuous Learning Creativity and Innovation Critical Judgement Interactive Communication Organisational Awareness Problem Solving Resilience Self-Confidence Teamwork.  

Closing Date: 04 November 2025

go to method of application »

Purpose of the job                                                                                                                

• The analysis of broadcasting applications, registrations and authorisations. To undertake research and analysis in support of divisional and organisational council-led committees and projects. Develop recommendations and advise on the decision to be taken by the Authority on applications, registrations and authorisations.

Key Outputs:

The successful candidate will report to the Manager:

Service Broadcasting and their responsibilities will include:

• Analysis of Broadcasting
• Services applications, registrations, and channel authorisation, taking into account applicable legislation, regulations, license conditions, and compliance reports
• Provide expert advice on licensing matters, undertake research, and prepare analysis memorandums and recommendations
• Attend to queries relating to broadcasting licensing
• Broadcasting licensing administration and Project management and support
• Participation in inter-departmental project/activities
• Conducting public hearings and make recommendations on decisions
• Assist the Legal Department in preparing and compiling evidence/ documents in relation to licensing issues and compliance with court orders
• Conduct presentations on the broadcasting licensing regime, processes and procedures and related licensing matters.

Qualifications and Experience:

• An Undergraduate qualification in Law, Electrical Engineering, Communications, Journalism, Media Studies, or Economics (NQF Level 6 or 7)
• A Postgraduate qualification in Law, Electrical Engineering, Communications, Journalism, Media Studies, or Economics (NQF Level 8 or higher) will be advantageous
• Minimum of 5 years working experience, within the ICT sector of which a minimum of 2 years must be within the broadcasting, compliance and/or regulatory environment
• Experience in stakeholder management
• Experience in Research and Analysis.

Key Competencies and Attributes:

• Analytical thinking Problem-solving Interactive Communication Decisions Making Resilience Attention to detail Adaptability Client Focus Writing Skills Achievement Orientation Teamwork Impact and Influence Self-confidence Enforcement Information Gathering and processing Legislation, Policies, Procedures and Standards Presentation skills.

Closing Date: 03 November 2025

go to method of application »

Purpose of the job                                                                                                                

• To promote and protect the rights of consumers; provide information and raise awareness to the public about: the role and function of ICASA, published regulations with consumer impact, regulatory projects, and developments within the organization and the industry.

Key Outputs:

The successful candidate will report to the Regional Manager: Eastern Cape, and their responsibilities will include:

• Proactively planning advocacy programmes with little supervision in accordance with the business plan or as required Identifying risks that may affect the implementation of advocacy programmes in the province and providing mitigation Liaising with stakeholders such as regulatory bodies, government departments, ICASA licensees and communications state owned entities to form partnerships and synergizing in the implementation of advocacy programmes Lobbying support of municipalities, traditional leaders and other relevant bodies in the provinces when organizing campaigns, outreaches and other projects by the Authority Proactively planning the logistics, programmes and success of all advocacy events within the province Preparation, structuring and sharing relevant and applicable information with broader communities, including any implemented regulations and regulatory developments within the Authority with a consumer element Staying abreast of current developments and trends in all relevant technical and professional areas to deliver accurate information to the public; and promoting the ICASA brand and image.

Qualifications and Experience: 

• Three-year National Diploma in Communication / Public Relations / Telecommunications / Business or Public Administration /Law  (NQF Level 6) A Degree or an Advanced Diploma in Communication / Public Relations / Telecommunications / Business or Public Administration /Law (NQF Level 7)  will be an added advantage 2 – 5 years working experience in stakeholder engagements or ICT regulations or ICT law Non-endorsed driver’s license.

Key Competencies and Attributes:

• Results driven Attention to detail Ability to work and make decisions under pressure Excellent interpersonal skills Resilience and influential Tactful Diplomatic Knowledge of spoken indigenous languages in the province allocated  High stress tolerance Perseverance/tenacity Adaptability Attention to detail Strategic and/or lateral thinking Good time management Excellent written and verbal communicator Excellent public relations skills Ability to initiate projects, meetings and media interviews Ability to build and maintain stakeholder relationships Ability to plan, organize and implement advocacy with limited supervision Ability to engage with  stakeholders  and communities on regulatory matters Ability to provide correct and up to date information to queries on regulatory matters raised during stakeholder and/or community engagements Ability and willingness to go the extra mile when implementing advocacy programmes Ability and willingness to work extended hours Travel extensively Computer literacy.

Closing Date: 10 November 2025

go to method of application »

Purpose of the job                                                                                                                

• To administer, coordinate, and manage all complaints and disputes referred to the Complaints and Compliance Committee (“CCC”) in line with the administrative due process. To manage the office of the CCC so that it executive its mandate within the parameters of the law in an efficient and effective manner.

Key Outputs:

The successful candidate will report to the Executive: Legal and CCC and their responsibilities will include:

• Management and administering all complaints and disputes referred to the CCC in line with the administrative due process and the law
• Managing and guiding the CCC Assessors in handling complaints and disputes
• Reporting to the CCC and the Executive: Legal and CCC on regular basis on the status of the complaints and disputes
• Management and review of the submissions by the CCC Assessors to the CCC and to the Executive: Legal and CCC, and the submissions regarding the CCC recommendations to  Council
• Managing the adherence to the legislative or prescribed timelines with regarding to the handing of a complaint
• Managing the process to develop the reasons for the dismissal of the complaints/ disputes
• Management and coordination of all investigations of all complaints and disputes referred to the CCC
• Developing and implementing standard operating procedures regarding the investigation of complaints and disputes
• Management, coordination, and review of the case assessments by the CCC Assessors
• Reporting to the CCC and the Executive: Legal and CCC on regular basis on the status of investigations
• Developing, implementing, and reviewing the CCC governing regulatory frameworks, procedures, manuals, guidelines etc. to ensure that the CCC is accessible; and promote the interest of consumers.
• Managing the CCC unit and budget
• Managing the service providers appointed from time to time
• Management and supervision of the CCC Assessors in conducting research, workshop presentations or awareness campaigns on CCC processes
• Management, coordination, and administration of the CCC hearings; deliberations and meetings Identifying, assessing and managing all CCC risks to an acceptable level e.g. strategic, operational and projects risks
• Contributing to the formulation and implementation of the Legal, Risk and CCC divisional strategy, and the CCC strategy.

Qualifications and Experience:

• LLB Degree (NQF Level 8) Admitted as a Legal Practitioner with Board Examination passed 4 years’ Management or 5 years’ Specialist Experience 6 years’ relevant working experience in complaints and dispute management or Legal Services Experience in collaboration at Executive and Board level will be a distinct advantage Experience in ICT Law will be a distinct advantage.

Key Competencies and Attributes:

• Analytical thinking Problem-solving Interactive Communication Resilience Attention to detail Adaptability Client Focus Writing Skills Achievement Orientation Teamwork Impact and Influence Self-confidence Enforcement Information Gathering and processing Legislation, Policies, Procedures and Standards Presentation skills Able to work and make decisions under pressure Proven track record in building collaborative relationships Proven track record in respect of solid administration skills and/or project management Proven track record and clear understanding of adjudicatory process.  

Closing Date: 03 November 2025

go to method of application »

The Social and Ethics Committee is a governance committee for ICASA with responsibilities delegated to it by the ICASA Council. The role of which is to provide strategic advice, and guidance in respect of matters relating to governance, organisational ethics, responsible corporate citizenship, sustainable development and stakeholder relationships. This includes the following:

• Promoting and monitoring ethical behaviour of the employees, Councillors and stakeholders. 
• Providing oversight of the implementation of the Ethics Management Programme. 
• Monitoring ICASA's activities, having regard to relevant legislation and codes of conduct and Disclosure of Interest, in respect of social and economic development, good corporate citizenship, the environment, health and public safety, consumer relationships, sound labour and employment practices, results on supplier selection and breach management.    

Overseeing and monitoring the organisation's status as a good corporate citizen, including -

•  Promotion of equality, prevention of unfair discrimination, and proactively strive for the elimination of corruption;
•  Recording of sponsorships, donations and charitable giving;
•  Promotion of good practices by the Authority on matters relating to the environment, health and public safety, including the impact of the activities of the Authority and of its products or services;
• Stakeholder relationships, public relations and compliance with consumer protection laws; and
• Labour and employment.

Requirements:

• A Postgraduate degree in Compliance/Risk or similar field Registration with a professional body. Five years or more working experience at a senior management level in some or all the following fields: Corporate Governance, Compliance, Regulation environment, Ethics and Disclosures. Experience working at executive level. Previous experience serving as a member of a Steering or Governance Committee will be an added advantage.

Term of Office: The successful candidates will serve as part-time members of the Social and Ethics Committee for three (3) years.

Successful candidates will be subject to the Social and Ethics Committee Terms of Reference and other terms and conditions as prescribed by law and the Council of the Authority.  As per Treasury Regulation 20 under Government Notice No. R. 225, published in Government Gazette No. 27388 of 15 March 2005, persons employed by state organs or those serving on such Commissions and Committees of Inquiry will not be entitled to additional remuneration or fees payable for partaking in the work of the Social and Ethics Committee. However, this is a unique opportunity to contribute to the governance of ICASA, to gain valuable experience in the ICT sector, and to network with other industry professionals.

Disqualification in terms of section 6 (1) (d) to (l) of the ICASA Act No. 13 of 2000 (as amended) is applicable:

A person may not be appointed if they:

• are a member of Parliament, any provincial legislature or any municipal council;
• are an office bearer or employee of any party, movement or organisation of a party-political nature;
• or any family member has a direct or indirect financial interest in the electronic communications, postal or broadcasting industry;
• or their business partner or associate holds an office in or with, or is employed by, any person or body, whether corporate or unincorporated, which has an interest contemplated above;
• are an unrehabilitated insolvent;
• have been declared by a court to be mentally ill or disordered;

have at any time been convicted, whether in the Republic or elsewhere, of –

• (i) theft, fraud, forgery or uttering a forged document, perjury, an offence in terms of the Prevention of Corruption Act, 1958 (Act No. 6 of 1958), the Corruption Act, 1992 (Act 94 of 1992), Part 1 to 4, or section 17, 20 or 21 (in so far as it relates to the aforementioned offences) of Chapter 2 of the Prevention and Combating of Corrupt Activities Act, 2004, or any other offence involving dishonesty; or
• (ii) an offence under this Act or the underlying statutes;
• have been sentenced, after the commencement of the Constitution of the Republic of South Africa, 1993 (Act No. 200 of 1993), to a period of imprisonment of not less than one year without the option of a fine; or
• have at any time been removed from an office of trust due to misconduct.

Closing Date: 07 November 2025