Desktop Support at The Independent Communications Authority of South Africa (ICASA)

Purpose of the job                                                                                                                

• To support end users by optimising the users’ desktops and ensuring the efficient functioning of printers. This support also includes installing software and hardware and troubleshooting problems and resolving them as per SLA.

Key Outputs:

The successful candidate will report to the Manager:

Network Operations and their responsibilities will include:

• End-user support and optimisation of the desktop environment, ensuring timely service to clients
• Reactive assistance to internal clients, resolving desktop issues for optimum performance
• Daily administration of clients' PCs and network printers
• Ensuring Applications are running effectively
• Ensuring IMAC of Hardware and Software is done timeously.

Qualifications and Experience:

• A 3-year National Diploma (NQF Level 6) in Information Technology or Information Technology related fields of study
• Microsoft Certified Desktop Support Technician (MCDST) Certification
• 2 - 4 years Desktop Support experience
• Experience in network troubleshooting
• Experience in using Microsoft Operating System Windows
• Experience in using Microsoft Office Suite, Azzure, Microsoft Exchange Online, Microsoft Active Directory, and Microsoft Teams.

Key Competencies and Attributes:

• Achievement Orientation Adaptability Analytical Thinking Attention to Detail Client Focus Continuous Learning Creativity and Innovation Critical Judgement Interactive Communication Organisational Awareness Problem Solving Resilience Self-Confidence Teamwork.  

Closing Date: 04 November 2025