Current Jobs at World Fuel Services

Primary Duties & Responsibilities: 

• Apply correct G/L coding to invoices for payment and route for approval through WFS Finance system.
• Match PO to vendor invoice; work with operations personnel to resolve discrepancies.
• Verify Subcontractor pay requests and material invoices for over billing and get approval by project manager before processing.
• Verify sales taxes on vendor invoices; report multi-jurisdictional sales and use taxes.
• Maintain AP OPEX shared outlook mailbox, by responding timely with accurate information to both external and internal customers, working to a maximum 24-hour response time.
• File and label all correspondence and email in box following WFS Documentation retention process.
• Provide problem and invoice resolution assistance to vendors and internal company personnel with tact and diplomacy, act as a liaison between departments and vendors.
• Reconcile vendor statements, verifying account discrepancies; identify and implement corrective actions.
• File end of month payable reports.
• Validate completion of purchase orders and close timely.
• Assist on providing information relating to our SOX controls with Internal / External Auditors.
• Communicate efficiently with business partners, team members, and Management.

Qualifications

• Degree level or possess an equivalent level qualification
• 1–2 year’s experience in Account Payable is preferrable
• International experience is preferrable

Skills ​

• English Verbal and Written Communication
• Strong analytical and problem-solving skills
• Strong planning and organizational skills
• Strong communication skills
• Innovative in providing and addressing business needs in a changing environment
• Use of Microsoft Office Suite including Word, PowerPoint, Access, Excel and Outlook, and willingness to experiment and work with new technologies

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KEY RESPONSIBILITIES 

• Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts
• Balance customer service expectations, with credit guidance and sales perspectives.
• Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies
• Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio
• Verbal and written collection of Accounts Receivable from a worldwide base of customers.
• Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.
• Determine and document reasons for overdue payments - obtain payment commitments
• Record information about financial status of customer and status of collection efforts.
• A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed
• Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.
• Monitor incoming payments and liaise with Shared Services for timely cash applications and account reconciliations.
• Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables
• Identify and escalate potential problems related to the financial status of a customer/group to necessary teams
• Identify negative changes in customer payment behavior and alert management accordingly.
• Recognize the balance required between effective collections and maintaining a positive customer experience.
• Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

• Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience. 
• Bachelor's degree in Finance, Accounting, or Business Administration preferred
• Consideration also given to experience in Credit, Financial Operations, or Customer Service.
• Must be proficient in Microsoft Office – specifically Excel and Word.
• Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.
• Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.
• Must be able to work individually and as a team in a goal-oriented setting.
• Good negotiation skills.
• Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.
• Must be self-motivated and have excellent time management skills.
• Must have excellent verbal and written communication skills with a strong sense of Customer Service.
• Must have very good organizational skills.
• Transportation, Energy, or Commodities industry experience preferred, but not required.
• Multi Language skills desired but not required