Current Opening at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for x2 Area Manager (Mobile), to be based in Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The core function of this role will be to Implement regional mobile betting strategies and ensure efficient execution to grow the customer base and increase mobile betting revenue. Management of the day to day operations and reporting on the booster teams.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license.
• Management Experience (minimum 12 months)
• Computer literacy (MS Word, Excel, PowerPoint, MS Outlook

A Bonus To Have:

• Diploma/Degree.
• Project Management experience

What You’ll Do For The Brand:

• Regular visits to key outlets and branches to ensure mobile branding is visible and in good condition and discuss stakes growth.
• Identify potential new outlets for top-up voucher distribution.
• Monitor the condition of all branded outlets, taxis, billboards, walls, and other marketing collateral
• Identify strategic areas for mobile activations.
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
• Control and manage company assets in the area such as vehicles, gazebos, speakers, branding, etc.
• Work closely with the Regional team to roll out regional campaigns in key outlets and branches from start to end.
• Ensure marketing material is available and in good condition for CSI handovers at Regional and Area campaigns, events, and promotions. All campaigns/events/promotions should be completed successfully and professionally.
• Measure the effectiveness of promotions (ROI), Use Promo Tracker to measure the effectiveness of the promotion or events.
• Identify potential area marketing plans to grow the mobile footprint and acquire new customers.
• Management and accountability for stock which includes stock orders, daily stock counts, and reports thereof.
• Management of team salaries and time and attendance, ensuring it corresponds with OPUS.
• Responsible for team management, recruiting, interviewing, setting direction/ daily targets, conducting performance reviews, and conducting the day-to-day people management functions such as shortages, IR functions, Poor Performance Management, and Development of Team Members.
• Ensure that all Team Leaders and sales agents receive full training before the commencement of duties.
• Weekly completion of Moodle, Bet Strike, Voice Note Training, and Trainers on Wheels.
• Submit Daily Reports.
• Any other related duties that might be required.

What You’ll Bring To The Team:

• Stays attuned to the needs of the market and developments. Complete regular competitor analysis to ensure you are ahead of the game.
• Excellent People management skills.
• Follows through and delivers results despite obstacles.
• Able to Manage, control, and execute high-impact projects through sound project management practices.
• Identify, analyse, organise and solve problems and issues in a timely and effective manner.
• Understanding of the operating systems and software platforms.
• Understands TUV (top-up voucher) distribution, the functionality of TUV, and related processes
• Demonstrates a good understanding of betting procedures and understand the different betting types and products.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Betting Clerk to be based in Ceres, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer service and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years’ experience in the Gaming Industry.

A Bonus To Have:

• Valid driver’s license.
• Relevant Diploma/Degree qualification.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risk, theft and fraud.
• Be alert to emerging attempts to defraud the company.

Cash Management

• Ensure the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that work stations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /Senior Team Leader’s promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

• Provide good customer service by being friendly, helpful, polite and courteous.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate strong sense of accountability.
• Portray strong attention to detail.
• Understanding of betting types and procedures.
• Demonstrate good financial and business acumen.
• Ability to solve problems effectively.
• Ability to provide an exceptional customer service experience.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Team Leader to be based in Richards Bay. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 12 months experience within the Retail, Gaming or Betting industry

A bonus to have:

• Valid driver’s license
• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership experience.

What You’ll Do For The Brand:

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• High attention to detail
• Good communication and interpersonal skills
• Ability to give high priority to customer complaints
• Exceeding client’s expectations regarding service delivery
• High sense of accountability to one’s work
• Strong listening and time management skills
• Ability to provide high quality output
• Ability to achieve goals and meet deadlines
• Strong detail orientated skills
• Ability to solve problems and develop results-oriented course of action

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for a Sales Agent (Field)to be based in Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. The responsibilities include, understanding customer needs and handling different types of personalities, as well as representing the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Prior work experience as a Promoter or similar role.
• Excellent Customer Service skills.
• A valid driver’s license.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID).
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle bet strike and Voice Note Training, and Trainers on Wheels.
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Ability to understand different betting markets and products.
• Demonstrate strong communication skills and active listening skills.
• Actively promotes and sells products or services.
• Possess a strong understanding of various betting markets and products.
• Ability to provide quality results and creative problem solving skills.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge b
• We have an amazing opportunity for a Senior FICA Compliance Administrator. Do you think you have what it takes to be our newest Purple Star? We’re looking for a seasoned Senior FICA Compliance Administrator to join our team and help ensure that our business continues to meet regulatory obligations with excellence and integrity. In this role, you'll oversee the administration and execution of our FICA processes, ensuring adherence to internal policies and external regulatory requirements. You’ll play a key role in strengthening our risk management efforts and guiding the business through evolving compliance landscapes.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Completed Matric with English and Mathematics.
• A completed or in-progress diploma/degree majoring in Accounting or Auditing will be advantageous.
• Computer literate.
• Valid driver’s licence (preferable).              

A Bonus To Have:

• 2-4 administrative experience advantageous.

What You’ll Do For The Brand:

• Reviewing unusual online client fluctuations based on preset parameters and conclude on the findings of the FICA Administrator in regard to the possible indicators of money laundering.
• Performing a weekly completeness check on all cash transactions, singular or aggregated (where possible/identified), to ensure they are successfully reported to FIC within 48hrs.
• Collect and analyse data.
• Review the daily distributed queries and facilitate the resolution.
• Escalating all uncleared queries to management.
• Monitor all GOAML accounts daily for notifications.
• Assist with the improvement of procedures and compliance.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to management.
• Ad hoc tasks and requests.

What You’ll Bring to The Team:

• Communication: Uses the correct tone of voice and applies content according to topic appropriateness. Uses voice to create and hold interest. Speaks with a positive tone of voice.
• Presentation: Demonstrates sound presentation skills to capture attention and maintain interest through an interactive approach.
• Attention to Detail: Demonstrates the ability to pay attention to detail.
• Facilitation: Demonstrates the ability to facilitate workshops in a professional manner.
• Energy: Demonstrates high energy, enthusiasm, and motivation in the execution of work.
• Accountability: Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and a high sense of responsibility.
• Customer Orientation: Demonstrates an exceptional level of customer service and quality standards.
• Coaching: Coaching is the knowledge and skill used to direct, instruct, and/or train an employee with the aim of fulfilling a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration: Executes a variety of functions within a business administrative environment. Plans and organises administrative functions proactively. Collects and ensures the accuracy of information.
• Training: Proficient in training methodologies, curriculum development, and soft skills.