Current Opening at Leroy Merlin

Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

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Purpose of role:

• The Transportation Account Manager is responsible for overseeing transportation policies,standards and compliance with National Road Freight regulations. This is done in accordance to
• Delivery business and customers’ needs. He/She is also responsible for managing transport business resources, including manpower, resources and outside business partners.He/She is required to be capable and persuasive, in order to manage resources and obtain investment from partners. He/She is also expected to lead a department and make business decisions.
• Anticipate emerging transport operations parameters to determine future resourcerequirements.
• Build a culture of business process improvements that extend beyond project life cycle.
• Communicate the importance of achieving cargo handling timeframe outcomes with efficient use of resources.
• Communicate the importance of achieving transportation operation timeframe outcomes with efficient use of resources.
• Communicate key messages resulting from transport operation's data analysis to key stakeholders.
• Develop the strategic positioning of transportation operation processes within warehousing or store supply chain operations.
• Drive the successful completion of technology projects.
• Engage senior management for buy-in to implement a solution identified.
• Formulate Transport KPI’s across both B2C & B2B circuits
• Identify strategic priorities of each specific transport link in development of plans.
• Influence stakeholders' perspectives of requirements and activities.
• Manage overall transportation operations, including the transport of dangerous goods and chemicals.
• Motivate colleagues at organisational level to develop innovative solutions for driving change.
• Review areas in logistics operations where technology can enhance processes.
• Review better ways to approach problems through synthesising and reorganising the problem information.
• Review cargo consolidation plans to identify savings in space, cost and efficiency.
• Review effectiveness of risk management plan and resources for transport execution.
• Review incident or crisis management plans to mitigate gaps.

Requirements
Experience Required for Success in This Role :

• Strong foundation in high volume operational setup; preferably in consumer businesses
• (eCommerce, FMCG, Logistics)
• Should have handled geographically dispersed teams
• Excellent management, communication and reporting skills
• Problem Solving and Handling stressful and complicated situations
• Leadership and Team Management skills
• Responsible for creating and executing a world-class delivery experience.
• Be the champion for customer focus for our teams across the organization

Requirements

• Grade 12 or NQF 4 equivalent.
• Proven logistics experience.
• Proficiency in inventory management system.
• Strong understanding of warehouse operations, receiving ,inventory management and
• Despatching
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage internal and outsource teams.
• Ability to liaise with planners, finance, internal team and suppliers.
• Self-confident, hardworking and leads by example.
• Strong leadership and decision-making skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-focused approach and ability to drive a high-performance team.
• A team player.
• Excellent customer service.
• Passion to serve.
• Friendly, helpful, confident and engaging personality.
• Curious and assumes initiative.
• Proficiency in English.
• Ability to multitask.

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Description
Objective:

• Warehouse shipping & receiving associates are tasked with making sure that items are received, processed, and shipped accurately. The job will include data collection, documenting shipments, working with vendors, and tracking orders while working closely with the warehouse clerk. Shipping and receiving associates may also pick, pack, and ship orders to customers.

Key Responsibilities

• Contribute to customer satisfaction by ensuring, with reliability, speed, and safety, the availability of stocked items for internal and/or external customers.
• Optimize customer satisfaction
• To receive  orders, whether it comes from carriers, reception areas... and check its quantity and quality against the order documents (carriers, suppliers, customers...)."
• Report anomalies: disputes and possibly initiate them.
• Distribute  orders according to flow  set up of the LLS  ( DFC, bulk reserves and  Cross Dock …).
• Store it in the designated storage location for delivery to internal and/or external customers.
• Prepare orders for customers (based on their assignment).
• Ensure the organization and cleanliness of the area under their responsibility.
• Adhere to procedures and rules regarding property and personal safety.
• Alert their  Admin Clerk/DM  and  HOD of observed malfunctions.
• Depending on their assignment, welcome, guide,  all visitors to the LLS.

Team collaboration

• Develop one's skills using all available means: binders,  desk tops , etc.
• Make oneself available to colleagues to transfer knowledge, train new logistics employees.
• Report information to their  Admin Clerks/DM.
• Contribute to fostering a positive team spirit through exemplary behavior, thereby participating in maintaining a good social atmosphere.
• Wealth creation and resource optimization
• Adhere to rules, be attentive and vigilant in all handling techniques and use of equipment to prevent breakage. Maintain in good working condition the handling tools and equipment that are used.
• Declare all anomalies and disputes observed.
• Monitor for unknown shrinkage (stock loss).
• Adjust work schedule according to product flows and/or internal and external customers.

Requirements

• High school diploma or equivalent.
• 2-10 years of experience in  Logistics/Supply Chain
• Strong communication and customer service skills.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in using  WHMS systems and basic computer skills.
• Physical stamina to stand, walk, and lift heavy items.
• Excellent interpersonal skills and ability to build rapport with  team members.
• Attention to detail and ability to multitask in a fast-paced environment.
• Team player with a positive attitude and willingness to learn.

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Description
Purpose of the role:

• Ensure compliance and effective warehouse operations to support the internal and external customers in achieving business strategy. Undertake out strategic planning for building maintenance, facility budgets, managing third-party contractors, and ensuring the health, safety, and well-being of a workplace's occupants

Key outcomes

• Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable. 
• Ensure self-audits are conducted against operations requirements.
• Monitor and manage the productivity of service providers as per the SLA. 
• Maintain hygiene, health, and safety disciplines through the SLA of contractors and service providers. 
• Engage with relevant stakeholders regarding operational matters (Risk, Maintenance, and Safety Leader)
• Liaise with Centre Management/Landlord and maintenance contractors regarding maintenance issues where applicable (security, safety, parking, electricity and water, plumbing, etc.) 
• Ensure exceptional customer service at all times. 
• Ensure efficient and house-keeping disciplines Manage customer interactions, complaints, and requests. 
• Drive and maintain legal compliance 
• Implement, update, and display all relevant OHASA documents as per requirements (e.g. OHASA policy…)
• Ensure all relevant OHASA appointments are in place (e.g. 16.1 and 16.2) and ensure the availability and training of health and safety reps, First Aiders, and Fire Fighters.
• Ensure employees are trained on emergency procedures as per legal requirements. 
• Ensure all incidents and accidents are recorded and actioned as per policy. 
• Enforce and maintain store operational policies, procedures, and processes 
• Implement warehouse policies, procedures and processes. 
• Apply key control and access control measures at the warehouse (LLS).
• Ensure CCTV footage is reviewed and action findings .
•  Adhere to store processes 
• Comply with OHASA and legal requirements (including hygiene internal audits). 
• Ensure compliance with internal controls (e.g. access and keys) .
• Assist with commercial (warehouse) and operational duties (e.g. weekends, days off). 
• Communicate and train employees and contractors on store operational policies. 
• Ensure effective resource/workforce planning and management in line with legislation and people policies.
• Lead, develop and retain staff 
• Manage the end-to-end People processes (attract, develop, retain). 
• Drive and manage the Integrated Performance Management processes. 
• Develop and coach the team. 

Requirements

• Grade 12 or NQF 4 equivalent
• Relevant tertiary education will be an advantage
• Experience working in a retail environment
• 3-10 Years managerial experience
• Proven logistics experience.
• Samtrac certification
• Valid drivers licence

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Description
Purpose of role:

• The purpose of the role is within the Supply Chain and encompasses Order Management/Outbound. The objective is to optimize dispatch duties and manage operational outbound logistics. This includes ensuring timely and accurate order dispatch while maintaining seamless coordination within the outbound flow of goods.

Responsibilities:

• Manage team - Ensuring team productivity, task completion rate , team output and adherence to schedules
• Quality control - Ensure accuracy and quality of orders dispatched.
• Couch, train and support team - Ensure there is improved staff performance and skill development.
• Time management - Ensure there is efficient team coverage and operational performance.
• First in, First out (FIFO) - Ensure there is proper stock rotation and reduced waste.
• Last In, First out (LIFO) - Ensuring stock management is in line with LIFO when applicable.
• Dispatch duties - Ensure timely and accurate dispatch of orders.
• Effective communication - Ensure there is clear and prompt communication with stakeholders.

Requirements

• Grade 12 or NQF 4 equivalent
• Tertiary education will be an advantage
• Experience working in a retail environment
• 3-10 Years Experience
• Proven logistics experience.
• Must be able to work shifts, alternate Saturdays/ Sundays and open the warehouse at 06:00 am daily
• Adhere to all operational and ad hoc requirements.
• Proficiency in inventory management system.
• Strong understanding of warehouse operations, receiving ,inventory management and  Despatching 
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage  internal and outsource teams.
• Ability to liaise with planners, finance, internal team and suppliers.
• Self-confident, hardworking and  leads by example.
• Strong leadership and decision-making skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-focused approach and ability to drive a high-performance team.
• A team player.
• Excellent customer service.
• Passion to serve.
• Friendly, helpful, confident and engaging personality.
• Curious and assumes initiative.
• Proficiency in English.
• Ability to multitask.

go to method of application »

Description
Purpose of role:

• The purpose of the role within the Supply Chain and encompasses Receiving. The role  is to oversee all aspects of warehouse operations related to receiving and inventory management. This includes managing a team responsible for ensuring the accuracy of received goods, stock replenishment, and maintaining high standards of quality, safety, and efficiency.

Responsibilities:

People Management

• Supervise administrators, quality controllers and scanners
• Optimise team roaster for efficiency.

Resource optimisation

• Ensure effective allocation of resources
• Stock and Order Management
• Oversee stock replenishment
• Management inter-branch transfers
• Logistics and supply chain management
• Manage reverse logistics processes.
• Liaise with suppliers

Quality and quantity control

• Implement quality control measures

Safety Management

• Ensure safety protocols
• Maintain equipment safety

Process Adherence

• Ensure 100% adherence to operational receiving processes.

Stakeholder management

• Collaborate with suppliers, category managers, finance, internal team, etc.

Shrinkage management

• Minimize shrinkage

Requirements

• Grade 12 or NQF 4 equivalent
• Tertiary education will be an advantage
• Experience working in a retail environment
• 3-10 Years Experience
• Proven logistics experience.
• Must be able to work shifts, alternate Saturdays/ Sundays and open the warehouse at 06:00 am daily
• Adhere to all operational and ad hoc requirements.
• Proficiency in inventory management system.
• Strong understanding of warehouse operations, receiving ,inventory management and  Despatching 
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage  internal and outsource teams.
• Ability to liaise with planners, finance, internal team and suppliers.
• Self-confident, hardworking and  leads by example.
• Strong leadership and decision-making skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Customer-focused approach and ability to drive a high-performance team.
• A team player.
• Excellent customer service.
• Passion to serve.
• Friendly, helpful, confident and engaging personality.
• Curious and assumes initiative.
• Proficiency in English.
• Ability to multitask.

go to method of application »

Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

go to method of application »

Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

go to method of application »

Purpose of the Role 

• Consult with the customer with the purpose of understanding their needs. 
• Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
• Ensure high levels of customer satisfaction through excellent sales service.

Key Responsibility 

• Apply appropriate sales process to build customer relationships and meet sales target
• Ensure high level of customer satisfaction through excellent sales service
• Engage customers to understand their needs and guide them in their choice 
• Provide appropriate solutions through products and services
• Identify new business opportunities through understanding market trends
• Follow up on sales leads
• Liaise with Department Manager and merchandisers on products that are preferred by customers 
• Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
• Participate in the department commercial action plan
• Assist a customer on total project, before, during, and after sales. 
• Propose a personalized solution, including products and different services (delivery, installation, etc…).
• Autonomous
• Assist with the sales process by maintaining a fully stocked store

Requirements

• Grade 12 or NQF 4 equivalent 
• Proven experience as a sales consultant (hardware advantageous)
• Passion to serve
• Friendly, helpful, confident and engaging personality 
• Problem solving skills
• Understanding of pricing methodologies
• Exceptional customer services
• Proficiency in English 
• Curious and assumes initiative
• Relationship management
• Hardworking and lives by example
• Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
• Ability to use different channels to realize sales (emails, WhatsApp, phone…)
• Ability to multi-task

go to method of application »

Purpose of the role 

• Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department. 

Main Responsibilities 

• Lead and support a team of sales consultants. 
• Be a player in the development of collective performance. 
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Ensuring all stock is priced and displayed correctly.
• Training and developing of staff members.

Requirements
Profile

The successful candidate should have the following skills, experience and attributes:

• Grade 12 or NQF 4 equivalent. 
• Relevant tertiary qualification will be an added advantage.
• Previous retail experience at a junior management level.  
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical. 
• Assertive and challenge status quo.