Current Openings at Blueion Support Services

The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022)

• Working in an Operations Centre, part of a team running a 24/7 shift pattern.
• Reviewing Monitoring and Alerting systems constantly. Prioritizing and escalating issues quickly and proactively, or solving issues where possible. Goal of zero downtime across critical systems.
• Escalating and communicating issues to 2nd line support (Aris IT and Blue Ion) or 3rd party organisations when necessary (Database Admins, ISP suppliers etc).
• Performing updates, installations and changes to systems; windows updates, software licenses, web site certs etc.
• Maintaining security of systems and customer data, raising any issues as soon as they occur.
• Prioritizing and troubleshooting support tickets and requests from customers, during times when other IT teams are not working. Delivering prompt and professional customer service.
• Producing and maintaining documentation on process and systems as required, to the standard of other IT teams documentation.
• Contributing to post incident or post project reviews/retrospectives.
• Learning about the systems in the platform, the environments and technologies.
• Logging effort per day and time remaining on current tasks in time tracking tool.
• Assisting the rest of the team and other IT teams with support and projects where needed.

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Job Summary 

• As a Studio Manager, you will oversee the operations and administration of our studio, ensuring smooth workflow, high-quality output, and a positive working environment for our creative team. You will be responsible for managing day-to-day studio activities, coordinating projects, and fostering a culture of collaboration, creativity, and excellence. Your role will be instrumental in driving the success and growth of our studio as we strive to produce outstanding work that exceeds expectations. 

Responsibilities 

Studio Operations: 

• Manage all aspects of studio operations, including scheduling, resource allocation, and facility management, to ensure efficient workflow and optimal utilization of resources. 
• Develop and implement studio policies, procedures, and workflows to streamline processes and enhance productivity. 
• Manage the monthly and quarterly communication plan per brand and ensure impeccable planning and end to end execution of campaigns. 
• Oversee inventory management, equipment maintenance, and procurement of supplies and resources as needed. 

Project Coordination: 

• Serve as the primary point of contact for the studio, project stakeholders, and internal teams, facilitating communication, resolving issues, and ensuring project milestones are met on time and within budget. 
• Coordinate project timelines, deliverables, and resources to ensure smooth project execution from inception to completion. 
• Liaise with external suppliers for quotations and invoices for Direct mailing campaigns.  
• Ensure invoices and quotations are sent to Finance for approval on time. 
• Monitor project progress, identify potential risks or bottlenecks, and proactively implement solutions to mitigate them. 

Team Management: 

• Lead, motivate, and mentor a team of creative professionals, including designers, copywriters and other studio personnel, fostering a collaborative and supportive work environment. 
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skills development and career growth. 
• Facilitate team meetings, brainstorming sessions, and creative workshops to encourage creativity, innovation and problem-solving. 

Inter Departmental Relations: 

• Build and maintain strong relationships with other departments, understanding their needs, preferences, and expectations, and ensuring a high level of satisfaction with our studio's work. 

Reporting: 

• Prepare regular reports, forecasts, and analyses for the Chief Marketing Officer, providing insights into the studio's outputs. 

Skills, Knowledge and Experience 

• Bachelor’s degree in Business Administration, Arts Management, or related field. Master’s degree is a plus. 
• Proven experience (5 years) in studio management or production management within the creative industry, such as animation, design, advertising, or film. 
• Experience in i-gaming and digital marketing  
• Experience in Website UX and UI optimization.  
• Experience in working on multiple brands at the same time 
• Strong organizational and multitasking skills, with the ability to prioritize competing demands and meet tight deadlines in a fast-paced environment. 
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse teams and build rapport with clients and stakeholders. 
• Proficiency in project management tools and software, such as Asana, Trello, or Basecamp. 
• Knowledge of industry-standard software and tools used in creative production, such as Adobe Creative Suite, Autodesk Maya, or Final Cut Pro. 
• Strong leadership qualities, including team-building, coaching, and conflict resolution skills.