Current Openings at Discovery Limited

Key Purpose

• The candidate will form part of the Vitality SA actuarial team responsible for analytical analysis and modelling of the Vitality programme in order to answer key business questions, inform the business strategy, ensure the business remains financially stable and exposure to key risks are understood. A key focus of this role will be to apply actuarial and behavioural science principles to understand and analyse member journeys from initial lead generation through to ongoing engagement. This will include strategic involvement aimed at optimising each step in the journey.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following broad job functions:

• Develop actuarial or statistical models to aid in strategic business decision-making
• Short- and long-term behavioural and financial projections (including pricing and testing of new initiatives)
• Extracting and analysing large datasets to yield rich insights and communicating the results to a wide variety of stakeholders including the Vitality SA Executive Committee
• Identify and understand key business and data trends, assess the impact and identify possible courses of action to mitigate / capitalize on these opportunities
• Conduct ad-hoc investigations and analyses including quantifying the financial and business impact of strategic projects, oftentimes working with executive decision-makers to craft and execute key strategic projects
• Compilation of reports and presentations for the Vitality Exco, Vitality Board, Actuarial Committee, Discovery Board and Group Exco
• Develop and leverage key working relationships with various stakeholders across the business in order to support the aims of the organization
• Mentor, support and train junior analysts

Competencies

• Strong analytical skills with the ability to collect, organize, analyse, and disseminate information simply and effectively
• Strong ability to work with, analyse and communicate findings from data (top-down verbal and written communication)
• A passion for delivering results with a sense of urgency for rapid action
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations
• Well-versed in the ability to disaggregate issues and problem-solving
• Comfortable adapting and responding to change
• Strong abilities in dealing with unstructured problems and complex environments
• Excellent attention to detail
• Good writing and reporting skills
• Good people skills and situational awareness
• Ability to cope with business pressures and setbacks
• Ability to think with a commercial and growth mindset
• Good sense of materiality with the ability to put things into perspective

Education and Experience

• Matric with Higher Grade Mathematics
• Bachelor of Science degree in Actuarial Science, Statistics or Data Science, with an Honours degree being advantageous
• Academically qualified (all formal actuarial examinations completed)
• 2 - 5 years’ work related experience
• Data Science skills are an advantage
• Advanced proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook and SQL
• Advanced experience in Actuarial Modelling, Problem Solving, Data Analysis
• Strong communication skills

Behavioural

• Highly analytical and logical
• Critical thinking
• Curious and eager to know “why”
• Creativity and innovation
• An ability to communicate technical complexity to a non-technical audience
• A focus on delivering results and meeting customer expectations
• An interest in analysing large datasets
• An interest in the field of Behavioural Science
• Comfortable with change and a fast-paced work environment
• Desire to teach and grow more junior members
• Keen to pursue a career outside of a traditional actuarial environment whilst applying actuarial and statistical principles in a non-traditional way

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Key Purpose

• Within the Application Platform Services system area, the Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

• Develop, test, and maintain the deployed application software with high quality
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
• Perform accurate development estimation
• Produce technical specifications and designs.
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments
• Present to senior stakeholders
• Offer support and guidance to peers
• Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

Personal Attributes and Skills

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Analytical thinking
• Personal organisation and time management skills
• Technical and business writing skills
• Presentation and facilitation skills
• Communication skills (written, verbal/presenting and listening)
• Stress management
• Customer focused
• Results oriented
• Able to resolve conflict
• Creative
• Innovative
• Self-driven
• Attention to detail
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

Minimum

• Matric/Grade 12 and formal Java qualifications.
• 3 years Java systems development experience
• Java EE knowledge and experience
• Experience with SOAP and REST services
• Unit testing and mocking frameworks
• Source control, experience with GIT
• Experience with industry standard Application Servers (preferably WebLogic)
• Knowledge of OO design principles and development patterns

Preferred

• IT related Degree or Diploma (BSc/BTech or similar).
• Angular Framework
• Spring Framework
• SQL and ORM experience
• Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)
• Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

Advantageous

• Honours degree
• DevOps/Continuous integration
• Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)

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Job Purpose
The Group Tax Department is responsible for the Tax Strategy of Discovery. This encompasses the following functions:

• Responsible for tax planning, compliance, reporting throughout the group
• Provides technical advice to business to ensure compliance with existing and new legislation
• Responsible for tax calculations, tax return submissions, tax accounting and reporting
• Engaging with and managing relationships with South African Revenue Services (SARS)

Key Outputs may include but are not limited to:

The jobholder’s responsibilities will be to support the deliverables of the team, which include:  

• Preparation/review of various tax reporting requirements for the International Tax Function.
• Assist in the preparation of the various transfer pricing documents e.g. Master File, local file, CBC reporting as required across the group
• Assist in the preparation/review of various section 9D CFC controlled foreign company calculations
• Maintain excellent relationships with the international subsidiaries in order to understand the impact of taxes in their jurisdictions and enable appropriate reporting thereof
• Assist in researching and advising business of tax implications for cross border transactions including implications of double tax treaties and consideration of transfer pricing principles.
• Assist in the preparation of Pillar 2 computations and reporting
• Keep up to date with relevant Income Tax Act and Tax Administration Act and OECD guidelines
• Provide training on technical corporate or international tax matters to business units as required.
• Corporate Tax- preparation of the income tax computations to assist with interim and year end reporting requirements of the Group
• Liasing directly with auditors (internal and external) reviewing the relevant subsidiary tax computations and ensuring the correct tax treatment is applied to mitigate any income tax compliance risks.
• Liase directly with external legal advisors on technical matters as appropriate.

Work Experience

• 3-5 years experience in a tax department within a large corporate, (financial services is preferable) dealing primarily with local corporate income tax and international tax related matters

Education / Qualifications

• Qualified CA(SA)
• Advanced postgraduate qualifications in tax (preferable)

Technical Skills /Knowledge

• Excellent Excel knowledge
• Detailed knowledge, understanding and application of South African tax legislation, particularly international tax related concepts.
• Knowledge and understanding of IFRS

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Key Purpose

• Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.

Areas of responsibility may include but are not limited to

• Selling and upselling short-term insurance Value-added and Ancillary products for Discovery Insure
• Meeting sales targets and exceeding targets
• Capturing and activating VAPS sales accurately and timeously
• Maintaining accurate details and statistics of all sales

Personal attributes and skills

• Takes initiatives and work under own direction
• Strong negotiating and selling skills
• Not buckling under pressure and be very target driven.
• Adapts to the team and works well in a team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of jargon or complicated language
• Develop job, product knowledge and expertise through continuous professional development
• Produce a range of solutions to problems
• Manages time effectively and works strategically to realize individual and organisational goals
• Focus on customer needs and satisfaction
• Follow policies and procedures
• Work productively in a pressurized environment

Education and Experience

Education:

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Degree (Advantageous)

Minimum Experience:              

• 1- 2 year’s call centre sales experience in short term insurance Value-added and Ancillary products (Essential)

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Job Description 

• The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for  Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect  channel. Successful consultants are those that build trust-based relationships, offer world-class service  and reliability, always doing what is best for our clients. 
• Consultants are expected to generate sales opportunities via targeted existing Discovery Connect  clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the  Discovery product range. Consultants must carry themselves off professionally, conducting virtual  (Zoom-based) client appointments and completing holistic FNAs and sales across the product range. 
• Consultants will be expected to manage their own diary, client appointments and sales pipelines;  proactively seeking sales opportunities and offering solutions tailored to a clients’ needs

Key Outputs 
The successful individual will be required to perform on, but not limited to the following key outputs: 

• Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns 
• Maintain a professional approach to selling and manage the high networth clients efficiently 
• Communicate to members via telephone, email and video-calls
• Conduct Financial Needs Analysis 
• Comply with the compliance requirements 
• Achieve quality targets 
• Adherance to service level agreements 
• Build relationships with internal departments to ensure superior service offering to clients 
• Keep up-to-date with competitor product and service offerings and industry developments 
• Deal with client queries and provide information on a range of sales and service issues 

Personal attributes and skills 
The successful individual will be required to demonstrate the following competencies: 

• Self motivated 
• Goal orientated 
• Team Player 
• Ability to perform under pressure 
• Adaptable to change 
• Persuasive and resilient 
• Self managed with sound time management 
• Attention to detail 
• Ability to learn quickly and apply knowledge 
• Speak fluently (accent neutral) English/Afrikaans 

Qualification & Experience 

• Matric 
• At least 2 years sales experience 
• Minimum 1 year Discovery Life product knowledge 
• Minimum 1 year Discovery Insure product knowledge 
• Minimum 1 year Discovery Health product knowledge 
• Minimum 1 year Discovery Bank product knowledge 
• Minimum 1 year Discovery Invest product knowledge 
• PC literacy, email, word, excel (proficiency in MS Office) 
• Tertiary qualification an advantage 
• Essential NQF5 and RE5 qualification 
• COB Qualification 

Beneficial: 

• Tertiary qualification, particularly a business degree (or progress towards one) 
• Sound investment, life and other insurance knowledge 
• Broker consulting experience in the financial services industry 
• An understanding of financial planning

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Key purpose:

• Assist the Finance Manager in the daily accounting and reporting responsibilities in the finance function. Adhere to and improve the internal financial controls, identify and mitigate any potential financial risks facing the business, contribute to a cost-saving culture and find cost efficiencies.

Key Outputs

• Journal preparation and review
• Balance sheet reconciliations preparation and review
• Budget preparation and tracking
• Transaction validation and variance analysis
• Weekly approval of supplier orders, invoices & staff reimbursements
• Accounts Receivables
• Internal and external audit liaison
• Approval of Management expenses invoices and reimbursements
• Ad-hoc financial analysis as required

Competencies:

• Attention to detail is crucial
• Upholds ethics and integrity
• Advanced level of numeracy and solid knowledge of accounting principles
• Strong reconciliation skills
• Able to interpret complex contracts/arrangements and translate into the financials
• Ability to effectively communicate at all levels
• Takes initiative and works well under own direction
• Manages time effectively
• Works in a systematic, methodical and orderly way
• Works productively in a highly pressurized environment
• Accepts and tackles demanding goals with enthusiasm

Qualifications & Experience

• BCom degree or equivalent majoring in Financial Accounting
• Fully computer literate (advanced Ms Excel, Word etc.)
• Minimum 4 years working experience in Finance Reporting

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Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Be involved in executing the Vitality strategy in particular and Discovery strategy as a whole by introducing and enhancing various products and features in line with said strategy
• Be product lead of cross functional development teams for new products or features, including large projects and launch items
• Be able to successfully take a new product or feature from conceptualization through to implementation.
• Be aware of customer experience, digital and gamification trends and innovations in this field to act as an expert in guiding Vitality’s new product or feature experience and enhancing Vitality’s current product or feature suite to achieve strategic outcomes
• Maintain awareness of trends and innovations in health and wellness
• Work with various stakeholders including marketing, systems, graphics and usability experts to ensure great member experience in new and current product enhancements
• Manage the priority of work and ensure delivery of work within each product’s stream as well as where it fits in with the bigger picture of Vitality’s strategic outcomes according to greatest ROI and value.
• Ensure all products are designed to optimize self-servicing and are operationally efficient
• Hold strategic relationships with certain Vitality partners and suppliers.
• Ensure the system’s solution is efficient in achieving ROI and not doing more systems work than is necessary to achieve both short term product goals as well as long term sustainability goals of the same product and the Vitality eco-system in general
• Develop a broad knowledge of Vitality’s product and feature offering and assess the impact of new products/feature and product/feature enhancements to the greater Vitality business.
• Identify critical elements of each product that must contribute to the product’s success in particular and Vitality’s strategic success as a whole
• Identify key failure points in products and ensure that appropriate mitigations are in place either in product design or efficient operational processes
• Contribute to formal and informal research to assist in product design and refinement
• Develop presentation decks for meetings both internal and external
• Develop product/feature specifications for product/feature launches and enhancements as well as medium to large projects
• Provide insights on the performance of products against strategic objectives, targets and expected outcomes and propose interventions where required to ensure that these are met.

Responsibilities

The successful candidate will assume overall responsibility for:

• Liaising with other areas of the business such as marketing and systems on an ongoing basis.
• Compile business cases to motivate for the implementation of a new or enhancement to existing product/feature
• Present information to an audience to gain buy-in and approval for a project or feature
• Approve business specifications and system’ user specifications
• Approve marketing content and UX / member journeys that they are in line with the strategic outcomes of the product
• Approve testing plans to ensure all scenarios are catered for when new features and products are introduced.
• Ensure operational efficiency is built into new and existing products.
• Liaise and manage other business leads from other departments such as marketing, systems, operations, servicing, project office and finance to ensure their specifications fulfill the strategic and functional objectives of the products as well as implementation of the project is successful.

Support the head of Vitality Product management to:

• Plan and drive the delivery of new Vitality products/feature and existing product/feature enhancements.
• Define and execute the Vitality strategy and ensuring projects further the business strategic objectives.
• Perform other functionally related duties as assigned.
• Maintain operational processes where strategic input determines the direction of product developments

Qualifications and experience

• Minimum of a bachelors degree.
• Post graduate degree or business diploma is preferable but not essential
• 3 - 5 years’ experience in product development / management and/or digital marketing and strategy.
• Experience at managerial level is preferred
• Exposure to digital trends and strategies
• Experience in agile product ownership.
• Proven track record of leading projects and people.
• Proven track record of project implementation
• Relationship building experience;
• Track record of working well across various departments in a large organization is preferable

Key personality traits and competencies

Personality traits and culture fit:

• Resilience and persistence
• Optimism and creativity
• Self-confidence to thrive in dynamic, changing and fast-paced environment.
• Strong leadership ability
• Self-motivated and driver of initiatives, with a strong sense of ownership
• Excellent and well-structured written and verbal communication
• Well organized
• Eye for detail and big picture simultaneously
• Able to context switch effectively, and to juggle multiple hats and multiple initiatives concurrently

Competencies:

INNOVATION

• Creative Problem Solving ability
• Creative thinker who can generate innovative ideas and turn these into implementable products and processes
• Is able to define new product requirements holistically using systems and design thinking
• Demonstrates an understanding of how one issue may be a part of a much larger system

ANALYSIS

• Analyse data and other sources of information and break the information down into components, patterns and relationships
• Makes rational judgments from the available information and analysis
• Produces a range of solutions to problems
• Produces new ideas, approaches and insights
• Extract principles from broad sets of requirements

TEAM WORK

• Expresses opinion and key points of information clearly
• Adapts to team, works well in a team environment, and can work effectively with different personalities and different working styles
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Has the ability to manage assigned personnel by providing orientation, guidance, assistance and developmental training, if organizational structure requires this
• Consistent positive and transparent engagement with key stakeholders
• Manage teams to ensure teams work together

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Job Purpose

• The primary purpose of the role is to administer Discovery Life funeral policies and leverage the outsource business partner relationship to deliver excellent service to our clients. This also requires building working relationships with other stakeholders in the Discovery Distribution environment and other role-players to meet client expectations and internal control objectives.. 

Key responsibilities

• Monitor the performance of the outsource business partner and collaborate with them to achieve business objectives and service excellence.
• Build successful relationships with office managers in distribution (DCS/ DFC/ DCDS) and office administrators in the DFA Funeral distribution channel to extend the reach of administration.
• Build successful relationships with office administrators and sales managers on the Mass Market distribution channel.
• Implement, manage and account for service delivery functions (including credit control, Servicing, client communications, refunds, complaints handling/ monitoring, etc.)  that lie within Discovery Life.
• Document business processes (SOPs) and project plans.
• Provide and facilitate training and support to appropriate stakeholders.
• Coach team members to ensure their continuous development.
• Resolve escalated issues timeously and ensure corrective steps are taken to prevent further recurrence. Continuously improve business processes.

Essential and Advantageous Requirements:
Experience

• Completed Matric (Grade 12) - Essential
• Computer skills: Microsoft Word; Excel; Email at an intermediate level - Essential
• 2-3 years associate specialist or team leader experience - Essential
• Certificate in Financial Planning - Advantageous
• Tertiary qualification (degree/ diploma) - Advantageous

Skills

• Communication (both verbal and written)
• Facilitation
• Relationship building and maintenance
• Decision making
• Problem solving
• Analytic
• Action oriented

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Key Purpose

• To process, validate and liaise with clients, brokers and service providers following a client's motor and/or non-motor loss or incident in pre-authorisation and/or post authorisation.

 Areas of responsibility may include but not limited to

• To process, validate and liaise fast track claims with clients, brokers and service providers following a client's motor and/or non-motor loss or incident.
• Efficient, timely claims processing.
• Accurate, timely administration.
• Liaison with clients, brokers and service providers.
• Achievement of monthly product and soft skills knowledge targets.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.

Education and Experience

• Matric (Essential)
• 2 year’s minimum short term insurance fast track claims experience in a call centre in both motor and non-motor (Essential)
• Degree (Advantageous)

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Key Purpose:

• The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)
• Effective and accurate communication to all stakeholders:
• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

Competencies:

The successful candidate must demonstrate the following competencies:

Role Specific Behaviours

• Ensures accountability.
• Action oriented
• Manages ambiguity.
• Attracts top talent.
• Business insight
• Collaborates
• Communicates effectively.
• Manages complexity.
• Manages conflict.
• Courage
• Customer focus
• Decision quality
• Develops talent
• Values differences
• Directs work.
• Drives engagement
• Financial acumen
• Global perspective
• Cultivates innovation.
• Interpersonal savvy
• Builds networks.
• Nimble learning
• Organizational savvy
• Persuades
• Plans and aligns.
• Being resilient
• Resourcefulness
• Drives results
• Demonstrates self-awareness.
• Self-development
• Situational adaptability
• Balances stakeholders
• Strategic mindset
• Builds effective teams.
• Tech savvy
• Instils trust.
• Drives vision and purpose
• Optimizes work processes

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver