Current Openings at Discovery Limited

Key Purpose

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.

Areas of responsibility may include but not limited to

• Act as a consultant to the client on the application
• Participate in client planning forums and advise on solutions
• Challenge the business in their thinking, especially to understand the intent of the business requirement
• Assist business to articulate the benefits they wish to realize with the solution
• Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
• Facilitating the development of a Business Case

Customer Requirements Specification (CRS)

• Follow a structured process to listen to, understand and document client requirements If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
• Following up with clients to clear up ambiguity and possible misunderstanding
• Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
• Ensuring alignment between the Business Case and the CRS
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS

Product Requirements Specification (PRS)

• Design and validate the functional solution
• This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
• Identify a set of stakeholders that need to be involved in creating and validating the PRS
• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
• Identify and Involve other teams and domains that must be integrated to for the solution to work
• Build & demonstrate GUI prototypes, to validate the designs
• Perform modelling & build data models that simulate the solution
• Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off

Solution Proposal:

• Review the approved CRS and PRS with the development team
• If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
• Answer queries from the development team on business or functional aspects of the required solution
• Defend the client business requirements

Project Documentation

• Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Provide updates to project schedules
• Maintain and update the scheduling system
• Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)

Maintain project documentation

• Provide input to technical design, and liaise between the client and the technical team
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
• Manage and prevent scope creep
• If required, conduct a Post Implementation Review (PIR)

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented and notify impacted parties
• Assist trainers with queries or release notes
• Present initiation papers to other teams at the Channel Forums
• Develop procedure manuals for the system (for use by development team)
• Maintain and update the CRS and PRS with any added content
• Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
• Keep status updated

Check documents in and out of system

• During go-live, perform live monitoring of the new system
• If required, make configuration settings/updates, version number changes, workflow and configuration table changes

Query Report

• Respond to incidents escalated by the Incidents team
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• Provide reporting to Development Manager or PM on project activities and status.

Service Level Agreements

• Agree required support functions with business prior to go live, and document in SLA
• During go-live, provide end user support if required
• Be on standby for possible client issues during go-live
• Provide ad-hoc "walk through" support on site with clients
• During go-live, participate in the resolution of serious errors by implementing emergency changes
• Provide assistance when presentations are done to external clients (e.g. Brokers)

Personal Attributes and Skills
Behavioural competencies

• Drives Results 
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Additional attributes

• Proactive in approach to planning
• Risk Mitigation
• Solution Driven
• A strong delivery focus
• Highly adaptable and resilient (Able to work under pressure and Change Readiness)
• Ability to prioritize and work on multiple tasks simultaneously
• Ability to deal with complex models and their application

Education and Experience
Experience: 

• 5 years solid Business Analysis experience with significant exposure within the SDLC, specifically Agile/Waterfall software development
• Strong understanding of business processes and functional requirements

Education

• Matric 
• BSc Comp Sciences / Information Systems or equivalent tertiary qualification (Advantageous)
• Business Analysis Diploma / Advanced Business Analysis qualification or related Business Analysis Certification (Advantageous)
• BPMN Course (Advantageous)

Technical Knowledge

• PL/SQL – writing/running queries (Beneficial)
• SQL, UML, XML and OO
• Processes: ITIL (Incident, Change, Release, Problem Management),
• Technologies: SQL (Oracle and IBM Netezza), UML, XML and JSON
• Tools: Enterprise architect, Visio, SoapUI (SOAP) / REST client (JSON), Atlassian tool suite (Jira, Confluence)
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation

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Key Purpose

• To drive an end-to-end customer service experience by:
• To take inbound calls, assist Africa Health Insurance members with queries, and ensure first-time resolutions or refer them to the appropriate area for resolution.
• Areas of responsibility may include but are not limited to
• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public, and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it weekly
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first-time resolution on all interactions
• Applying logic in all circumstance

Personal Attributes and Skills

• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated
• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems
• Time Management
• Verbal and written communication

Education and Experience

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak to Swahili (Kiswahili sanifu)
• Minimum of 6 months of inbound call center experience in a customer service environment

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Key Purpose

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Key Outputs

• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first time resolution on all interactions
• Applying logic in all circumstances

Competencies
Behavioral Competencies

• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated

Knowledge

• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems

Skills

• Time Management
• Verbal and written communication

Qualifications & Experience
Essential

• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak Potuguese

Advantages

• Ability to speak Portuguese

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Key Purpose

• Reporting to the Head of Compliance: Product, the Special Projects Manager must be able to assist the Head on numerous work streams in the execution of the responsibilities of the Product Compliance Pillar. The Special Projects Manager will work closely with the Head of Product Compliance, other members of the Product Compliance management team as well as the other Group Compliance Pillars and all product houses.

Areas of responsibility may include but not limited to:

• Participate in strategic debates at Manco level;
• Oversee governance-related responsibilities across the Product Compliance Pillar;
• Be responsible for all levels of reporting across the Product Compliance Pillar;
• Take ownership of cross-cutting compliance projects within the Product Compliance Pillar;
• Enable and operationalise strategic Group Compliance initiatives relating to the Product Compliance Pillar;
• Drive efficiencies within the Pillar;
• Provide support to the Head of Compliance: Product in the execution of the Product Pillar’s responsibilities;
• Ability to problem-solve and implement innovative solutions;
• Detailed research and analysis ability;
• Project management of strategic initiatives and regulatory implementation projects;
• Input into operational design and process efficiencies;
• Drive and track the Compliance Monitoring plan for the Pillar;

Competencies

The candidate must demonstrate the following:

• Exceptional analytical, problem solving and research skills;
• Apply Creative thinking and the ability to operationalise compliance processes;
• Have an ability to deal with complex issues as well as migrate between detail and high level requirements;
• Possess drive and commitment to exceed expectations;
• Be reliable and dependable;
• Display the ability to communicate across divisions and teams at all levels,;
• Have a thorough understanding of business dynamics and strategic challenges;
• Display sophisticated written and verbal communication skills for executive-level internal and external delivery;
• Exhibit a passion for personal development and growth with a high learning potential;
• Be committed to excellence
• Be able to deal with ambiguity and continuous change

Education and Experience

Education:

• Relevant tertiary qualification

Knowledge:

• Legislative Knowledge (financial services legislation, particularly the Insurance Acts and subordinate legislation)

Experience: 

• 5 - 10 years' compliance-specific experience in the management and implementation of Compliance Frameworks, including staff management. 
• Experience with the implementation and delivery of Compliance within a corporate environment in the Financial Services industry (preferably in an insurance group).
• Engagement with regulators.
   

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Key Purpose

• The Primary Function of this role is identifying and testing business functional requirements. Designs test cases and test scenarios based on an analysis of the business specifications. Needs to ensure that all the identified defects are resolved.

The job will require the below skills, attributes and tasks:

• The individual would be guided on the best techniques to use for test design
• All Testing done by this employee would be for peer review
• Up to date knowledge of Product Complexity
• Need for Adherence to business rules
• Need for Compliance with Legislative requirements
• Need to process basic test requirements.

Key Outputs may include but are not limited to:

• The identification of test requirements, test design and test execution, and defect management (all for peer review) on less complex modules of an overall solution
• Design manual regression test packs. Build and maintain a repository of regression test cases using Quality Center.
• Record Test Data requirements in test cases during the test case creation process. Source and record correct test data for Test Cases. Provide junior testers with the information required for them to assist in the test data creation process
• Regular & meaningful 1 on 1’s and Performance Conversations
• Daily progress Reporting

Education and Experience

• Matric
• ISTQB Qualification in Foundation Testing

Required skills and qualifications

• Intermediate Knowledge of SDLC
• Basic Knowledge and understanding of Testing Methodologies and Testing Tools
• Interpreting Specifications
• Analytical Thinking
• Customer Service Orientation
• Conceptual Thinking
• Knowledge and understanding of Discovery Invest products

Preferred skills and qualifications

• 1-2 years testing experience
• LISP Industry experience

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Key Purpose

• The Vitality PMO is responsible for driving the delivery of brilliant products that make people healthier, increase member growth and engagement and strengthen our business. We are looking for an experienced Project Manager to join our team of driven and dynamic project management professionals. In this role you will be responsible for managing the delivery of high-quality projects which span over multiple business areas and business partners within the Discovery Vitality environment and, ensuring that the project objectives and business requirements are timeously met.

Personal Attributes and Skills

• Exceptional analytical, problem solving and research skills.
• Ability to communicate complex topics clearly and concisely.
• An ability to deal with complex issues as well as migrate between detail and high-level requirements.
• A drive and commitment to exceed expectations.
• Reliability and dependability – can be counted on.
• Strong leadership skills.
• Stakeholder engagement.

Areas of responsibility may include but not limited to

• Apply and adhere to project management principles and processes and ensure that they are effectively applied throughout the lifecycle of the project, through to project closure and operational handover.
• Work with various internal streams, across departments or external stakeholders to manage and track dependencies and delivery.
• Compile, update and manage the project plan.
• Produce weekly status reports depicting RAG status, project progress and proactive steps to move projects to green.
• Effectively and proactively identify and mitigate risks and resolve issues.
• Effective project stakeholder communication and management.
• Supporting, guiding, motivating and facilitating the project teams throughout the project processes. 
• Ability to manage several projects concurrently. 

Education and Experience

• A related tertiary Degree or Diploma.
• A formal Project Management certification.
• Experience in Agile is advantageous.
• At least +3 years of formal Project Management experience is required.
• Financial services sector experience.

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Job Description

• Assist in ensuring that Discovery operates in a compliant manner with respect to anti-money laundering (AML), counter-terrorism financing (CTF), and other financial crime regulations and laws. With support, develop and implement Discovery’s financial crime compliance programme, policies, and procedures, provide guidance, conduct robust monitoring, training, and report on non-compliance to the relevant committee.  

Job Responsibilities may include but are not limited to:

• AML and CTF Regulations: Understanding of Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations and the ability to apply them effectively.
• Risk Assessment: The capability to conduct comprehensive risk assessments of customers, products, and Legal Entities to determine the level of financial crime risk.
• Regulatory Reporting: Ability to prepare and submit regulatory reports accurately and within specified timelines.
• Legal and Ethical Knowledge: Understanding of legal and ethical standards relevant to financial crime compliance, including data privacy laws and ethical conduct.
• Documentation and Record Keeping: Maintaining accurate and organised records of compliance activities, investigations, and reports.
• Incident Response: Identify incidents and breached through monitoring and engagement with stakeholders.
• Cross-Functional Collaboration: Ability to collaborate with other departments, such as legal, risk and audit to ensure a comprehensive compliance framework.
• Training and Awareness: The capability to design and deliver training programs to educate employees about financial crime prevention and compliance procedures.
• Industry Knowledge: Staying informed about industry-specific risks and trends in financial crime to adapt compliance strategies accordingly.

Work Experience

• 5 – 10 year of Compliance experience 
• 3 - 5 Financial Crime Compliance experience for more than 2 years

Education

• Relevant Qualifications
• ACAMS