Current Openings at Discovery Limited

Key Purpose

• Is a servant-leader for the Scrum Team that does anything possible to help the team perform at their highest level.
• Help form a self-managed team that is motivated, predictable, transparent and consistently delivers quality work and continually inspects and adapts in order to improve and maximize throughput whilst upholding the Agile values, principles and practices.
• Facilitates the removal of impediments teams face when developing solutions.
• Implements agile best practices within a team.
• Helps the development team, business and management develop a culture of collaboration - Act as a change agent to the team and organization.
• Supports the team to be self-organizing and function as an accountable, high performance team.
• Focused and goal driven and helps to achieve the Sprint goals.
• Be a master facilitator.

Areas of responsibility may include but not limited to:

• Act as Scrum master for 2 scrum teams with a focus on guiding the teams towards improving the way they work.
• Facilitate Scrum Events ensure that they are focused and productive (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives and Backlog Grooming).
• Help facilitate Product Planning Workshops and Release Planning Sessions.
• Assist the Product Owner in prioritization and scheduling of work, to meet delivery time frames.
• Ensure backlog is in good standing by having regular re-occurring weekly backlog grooming sessions.
• Ensure that all the team members understand their role and fulfil them to the best of their ability.
• Guide/coach/mentor the development team to take on the responsibilities of the process and ownership of the product – lead the team to a self-organized state.
• Build a high performing team, focusing on improving team dynamics and performance, help the team manage interpersonal conflicts, challenges and opportunities for growth.
• Protect the team from interruptions and distractions to maximize productivity and create flow of work.
• Identify and facilitate the resolution of identified impediments.
• Help the team make achievable sprint commitments with the use of velocity data and team availability.
• Help the team members communicate, co-ordinate and meet their delivery goals.
• Ensure the team / stakeholders adhere to Definition of Ready (DoR) / Definition of Done (DoD).
• Highlight risks and dysfunctions where the DoR / DoD is not met.
• Ensure the team uses the standardized reference story for estimating.
• Ensure understanding of the Agile principles and Scrum process, across teams and stakeholders.
• Ensure adherence to the Agile principles and Scrum process and help resolve any deviations.
• Raise issues that are putting delivery at risk as soon as they arise.
• Help facilitate delivery solutions and manage expectations.
• Responsible to produce the following artefacts (Weekly Sprint Reports, Release projection / Burndown) to create visibility and transparency of the progress and status of the systems delivery.
• Continually grow and share Agile knowledge. 

Personal skills and attributes:

• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience:

• Tertiary degree (B. Engineer, B.Com, BSC).
• Certified scrum master/scrum practitioner.
• Knowledge and/or experience of Kanban.
• Knowledge of the software development life cycle.
• Proficient with Jira / Confluence.
• Excellent communication skills in English in written and spoken form.
• At least 2-4 years experience working in a Scrum Master role.
• At least 2 years experience working in an agile environment, preferably in a variety of situations.

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Key Purpose 

• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 

Areas of responsibility may include but not limited to 

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines. 
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise 
• Create strategic business partnerships with multiple intermediary stakeholders. 
• Relationship building with internal and external stakeholders. 
• Project management of new business process, from end to end. 
• Intermediary reporting and trend analysis. 
• Consistently deliver Discovery Health value proposition. 
• Escalated query resolution and troubleshooting 
• Increase the sales of the product range through building relationships, superior client service and technical knowledge. 
• Review new business pipeline, follow-up, and tracking. 
• Issuing of quotations 
• Technical training and ongoing product support to financial advisors. 
• Keeping up to date with competitor product and service offering and industry developments 
• Participating in proactive sales and marketing initiatives 

Personal Attributes and Skills  

• Logical, analytical problem-solving ability. 
• Excellent interpersonal skills. 
• Excellent verbal and written communication skills. 
• Ability to work independently. 
• Ability to take accountability, responsibility, and ownership. 
• Able to take initiative and exercise sound judgment and decision making. 
• Ability to work in a highly pressurized, target oriented environment. 
• Ability to deal positively with change and uncertainty. 
• Strong business acumen. 
• Strong sales and persuasive skills. 
• Strong quality orientation. 
• Good organizational skills. 
• Proactive, self-motivated. 
• Able to identify, nurture and develop talent. 
• Customer oriented. 
• Ability to meet deadlines timeously 

Education and Experience 

Qualifications 

• 3-5 years medical scheme industry experience (required) 
• Business degree (advantageous)  
• RE5 (preferable) 
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable) 
• Knowledge of MS Office Suite 
• Sales experience (advantageous) 
• Knowledge of MS Office Suite 
• Business degree (advantageous)  
• Relevant financial services industry experience is advantageous 

Experience 

• Relevant financial services industry experience is advantageous. 
• Sound health industry experience 
• Adviser consulting experience in the financial services industry 
• An understanding of financial planning 

Requirements 

• Valid drivers licence and insured and reliable car 
• Smart-phone 
• Willingness to travel  

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Key Purpose of the role

• The position is responsible for the day to day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric - essential
• 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
• 3 - 5 years’ experience in a supervisory role- Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

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Key Purpose of the role
The position is responsible for managing a smaller team, responsible for the Onboarding and Installation of New Business.  Some functions:

• To review and initiate Special Rule requests and the implementation of Amendments, Enhancements and Renewals. 
• To load and process all Umbrella contributions / billing reconciliations and investments in accordance with Section 13A of the Pension Fund Act.   
• To compile AUM report, review and submission.
• The incumbent must ensure that the processes and procedures are implemented, maintained (Default Reg & T-day) and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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Key Purpose

• This role must ensure the efficient and effective operations of the Life Claims departments particularly as the department is the ‘face’ of Vitality Life. This is achieved through:
• Monitoring team performance and output through use of volume and quality audit data to set or adjust targets and measure success against them and raise the standard of the team.
• Will be required to engage with both internal and external stakeholders.
• Responsible for the delivery of the service strategy through management of direct reports 
• Coach and support team members through regular 1:1s and reviews to identify and address development needs and construct development plans which will build a high-quality team.  
• Regular liaison with Relationship Managers to ensure escalations and complaint processes are adhered to in a timely and professional manner. 
• Take full responsibility for regularly updating own knowledge and monitoring teams’ knowledge of company products, processes and procedures to provide the best, accurate customer information at all times. 
•  Responsible for standard of service provided by own team and involvement in achieving the overall department targets. 
• Responsible for reward, training and development of own team, establishing and maintaining a performance management framework for the team.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Development and Optimisation of Processes and Systems: Processes and systems which optimise the functioning of the Business Unit and improve customer
• service levels are implemented. This is achieved by proactively seeking out service gaps, working in conjunction with relevant specialists e.g. Business Analysts, Quality Assurance etc, identifying and implementing appropriate solutions.
• Query Resolution: Ensures the effective resolution of queries escalated within agreed timeframes. Performs trend analysis of queries and escalations to identify staff development areas, and implements remedial action (coaching, training etc) accordingly
• Staff Management: Performs all staff related responsibilities (performance appraisals, development plans etc) as per expectation

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Technical Skills

• Effective Communication Skills (verbal & written)
• Passionate about developing people 
• Good communication skills 
• Ability to prioritise 

Education and Experience:

Education

• Matric/Grade 12 is essential
• At least 2 years' experience in a leadership role.
• At least 2 years’ experience in a Claims environment would be advantageous

Knowledge:

• Business Processes
• Product
• Compliance
• UK Insurance Industry - advantageous
• System

go to method of application »

Key Purpose

• The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
• Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Assistance to the Team Manager to ensure effective managing of projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric-essential and further studies are advantageous.
• Telephone etiquette, detail orientated and self-driven.  Customer centric focus to be evident.
• MS Office- Advanced Excel skills, Accounting, operational processes and process mapping. Employee Benefits including Group Risk claim operations.
• Knowledgeable on Compass; Paradigm (internal)
• 3 – 5 years claims experience in the long-term insurance industry.  Pension and Provident Fund experience is advantageous